We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Four Points by Sheraton Hangzhou, Binjiang

Save
Traveller (180)
Room & Suite (40)
Dining (16)
You may also like:
See all
Nearby Hotels
Overview
  • Excellent35%
  • Very good49%
  • Average12%
  • Poor3%
  • Terrible1%
Travellers talk about
“railway track”(3 reviews)
“nice suite”(3 reviews)
“business trip”(11 reviews)
Name/address in local language
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
You may also like:
See all
Nearby Hotels
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (468)
Filter reviews
125 results
Traveller rating
43
54
18
10
0
Traveller type
Time of year
LanguageEnglish
More languages
43
54
18
10
0
Show reviews that mention
All reviewsrailway tracknice suitebusiness tripmc donaldgreat location for businessupgraded to a suitewest lakeconvenience storefollowing morningcontinental breakfastlobby barexcellent breakfastfitness centerdecent hotelchinese restauranttop floorhotel is located
FilterEnglish
Updating list...
1 - 5 of 125 reviews
Reviewed yesterday

This is my second time staying here and I must say I have mixed feelings about the stay. Check in was good, no appreciation as Gold Member though. Strange process with separate payment of the breakfast. A bit strange and did not give a secure...More

Thank Calle K
Reviewed 4 days ago

Our stay here was okay, nothing extraordinary. The hotel is well located and the rooms were okay. The breakfast was sub-standard but we were glad that there was an Indian restaurant in the adjoining building, which did room delivery and that was our go-to place...More

Thank PushExplore
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 4 days ago

Dear Sir,First of all, thank you very much for taking the time writing such a detailed response. We have forwarded it to our department with a note to take better care. and definitely we will improve our service as per your mentioned points.hope to see...More

Reviewed 1 week ago

I was put in this hotel by a government agency. When we checked in I asked for a quiet room and they put me on a lower floor facing the train (which I didn't notice until it woke me at 3AM). The room itself had...More

Thank David W
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 1 week ago

Dear Sir, I am so sorry while heard about your comments which made you upset so much. However, appreciate for your writing, and definitely we will improve our service as per your mentioned points, and hope to see you again in near future.

Reviewed 4 weeks ago

Sheraton means quality and the Four Points by Sheraton in Hangzhou is really a good one. So, why the experience with the breakfast has to be so miserable? Poor choiche, no service at the tables (that stay uncleaned for hours). I was looking for fresh...More

Thank Sergio L
Reviewed 19 March 2018 via mobile

Stayed here for two nights on a business trip. Was upgraded to a suite as a SPG platinum member. The room is spacious and clean. Gym was alright. The Chinese restaurant on the second floor was a little disappointment. Food was overpriced but not very...More

Thank JJ_Travelholic
Response from penny y, Manager at Four Points by Sheraton Hangzhou, BinjiangResponded 4 April 2018

Dear Guest, Thank you very much for taking the time writing such a detailed response ! We are very glad to learn your valuable suggestions and gives us highly to praise, your support and recognition is the biggest power of our progress. We, in depth,...More

View more reviews
Most Booked Properties in Hangzhou
See allSee all
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Indoor pool
Details
Price range
US$112 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#23 Luxury Hotel in Hangzhou
#180 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$112 - US$141 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Business Hotel in Hangzhou
#23 Luxury Hotel in Hangzhou
#180 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (180)
Room & Suite (40)
Dining (16)
Pool & Beach (1)
Business Centre & Event Rooms (4)
Questions & Answers
Get quick answers from Four Points by Sheraton Hangzhou, Binjiang staff and past guests.
Note: your question will be posted publicly on the Questions & Answers page.
Submit
Posting guidelines
Room Tips
"higher floor, facing away from railway track"
Read review
"BEG the staff to put you in a room far away from the elevator, might save noise and cigarette smoke smell."
Read review
"High floor with street view will give you more sunlight"
Read review
"any room makes you feel comfortable"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing