We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

InterContinental Hangzhou

Ctrip.comUS$135*
View Deal
#14 of 2,366 Hotels in Hangzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$175*
US$135*
Great Deal
US$137*
US$137*
Compare best prices from top travel sites
and 11 more sites!
Professional photos
InterContinental Hangzhou
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

330 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for InterContinental Hangzhou
See the most recent reviews
Showing 162: English reviews
Aalter, Belgium
Reviewed 16 October 2015

The hotel has a very interesting architecture (the exit of every simgle room gives a view on the inner overwhelming inner shell. They have the most friendly staff. It's a bit tricky to find the entrance of the hotel. You need to take the elevator to the 3rd floor.

 Report
Helpful?
Thank Edwin V
Yoyo G, Marketing Communication Executive at InterContinental Hangzhou, responded to this review

Dear Guest: Thank you for appreciate our hotel. We wish you can take another great trip with us again, Welcom back to us! Sincerely, Axita Zhang Marketing Communication Executive

Hong Kong, China
Reviewed 5 October 2015

The room is spacious and facilities are good however, there is stain in the bathroom and the pillows are smelly. Most of the staff in the hotel cannot speak English and one time I was asking an housekeeping staff to fill me a bottle of sparkling water and she couldn't understand what a sparkling water is (I were showing her...

 Report
Helpful?
Thank CYMWong
Yoyo G, Marketing Communication Executive at InterContinental Hangzhou, responded to this review

Dear CYMWong: Thank you for sharing your feedback regarding your recent stay at InterContinental Hangzhou. Firstly,we regretted to hear about your unhappy experience and we have already share your comments with our related departments. Furthermore, could you please email us your contact information so that I could call you personally for more details? My e-mail is sales.axita@hangzhouic.com. We are looking...

Reviewed 1 October 2015 via mobile

I loved my stay here! Service was so good, rooms beautiful, food amazing and loved being connecting to a huge lovely outdoor mall. The problems I had with hotel was the lack of English speaking - concierge couldn't help us at all. The room had only 1 English speaking channel and it only pertained to China- no news. I know...

 Report
Helpful?
Thank Barb B
Yoyo G, Public Relations Manager at InterContinental Hangzhou, responded to this review

Dear guest First of all, we would like to thank you very much for choosing InterContinental Hangzhou as your preferred hotel for your recent stay and also appreciated you taking time share with us your feedback. We apologize for the lack of English service during your stay. We have taken you valuable comments and we are working with related departments...

Reviewed 24 September 2015

Great Hotel. Incredible architecture both inside and out. Ask for a room overlooking the river. Clean, spacious, unique hotel room. Staff was attentive and very capable. Will return here every time I visit Hangzhou. Special thanks to Aidan the breakfast manager...learned my name, greeted me every morning and went above and beyond to ensure my day started well.

 Report
Helpful?
Thank Craig S
Yoyo G, Marketing Communication Executive at InterContinental Hangzhou, responded to this review

Craig S: Thanks for writing comment for our Golden Ball. InterContinental Hangzhou named as landmarks of Hangzhou that attract lots people to choose here. We are so glad your trip could be perfect for our sweet services. And we will pass on your encouragement to our F&B vice Manager for his outstanding service. We are looking forward to meet you...

Hangzhou, China
Reviewed 5 September 2015

Stayed here for three nights back in January 2015, despite the miserable weather outside the big golden ball was a nice relaxed environment with proper sized bedrooms! Upon arrival received an upgrade to a slightly larger room and it was huge, very impressed with the size and scale of the amenities, deluxe rooms here have his and hers sinks, a...

 Report
Helpful?
Thank Benjamin N
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your appreciation and taking time to express your concerns. Our fitness center is exactly out sourcing by Abel Touch SPA, your comment was noted and our management team was taking into thought. We are delighted to hear your satisfaction and we'd like to invite you come again to experience more beauty of Hangzhou. Sincerely,...

Reviewed 11 August 2015

The hotel is really impressive, for the shape, the size and the choice of restaurants, not to mention the conference area and the fact that from the lower level one can access a large shopping area. My room was very very nice, with both a beautiful bathtub and a shower. I went three times to two different restaurants and I...

 Report
Helpful?
Thank Janemanina
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your lovely feedback and appreciation! We are looking forward to meeting you again in this paradise city. Have a nice day! Yoyo Ge Distribution Manager

Preston, United Kingdom
Reviewed 7 August 2015

We arrived to the hotel late, so could see the 'Golden Globe' Hotel shine and show off it's unusual shape as we travelled over the river. The views from reception are quite impressive as you can see the curved shape of all of the above floors. As we were both members, we were offered 2 free drinks at the bar...

 Report
Helpful?
Thank ChrisAdvisor1981
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for sharing such a delighted staying experience with us ! This golden globe which you stayed was also an iconic building in this city and gained a lot of awards. We are looking forward to meeting you again in this paradise city! Yoyo Ge Distribution Manager

London, United Kingdom
Reviewed 1 August 2015

I stayed at the Intercontinental in Hangzhou for 2 nights in July 2015. It was for a business / personal trip. The hotel building is very impressive as it is built like a ball. All the rooms are located on circular landings (due to the shape of the building). It is lovely, however being a person scared of heights, it...

 Report
Helpful?
Thank TTle888
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback. Sorry to making you stay a little bit unsatisfied. There is also many good places worth going, we would like to invite you come again to see more enjoyable moments! Thanks a lot for choosing our hotel and we are looking forward to meeting you again . Have a nice day! Yoyo Distribution Manager

Melbourne
Reviewed 18 July 2015 via mobile

I have just checked out after staying for 3 weeks, the hotel is lovely but most importantly the people working there are fantastic and friendly - sometimes their English is poor but their smiles and willingness to please is always present. Grace (one of the supervisors at breakfast ) was always fantastic helping me to start my day with a...

 Report
Helpful?
Thank Kbatman
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks a lot for your feedback and appreciation! We do really proud to hearing your satisfaction. This iconic building which you stayed was the "Golden Globe" in this paradise city. We are looking forward to meeting you again ! Have a nice day! Yoyo Ge Distribution Manager

Lelystad
Reviewed 16 June 2015

We've stayed our first night in China ever in the InterContinental Hangzhou. After this night several nights in other hotels follewed, always thinking of our best expierence in the InterContinental Hangzhou.

 Report
Helpful?
1Thank FV-Lelystad
Yoyo G, Distribution Manager at InterContinental Hangzhou, responded to this review

Dear guest, Thanks for your feedback and appreciation.There are more enjoyable moments which we would like to share with you. We are looking forward to meeting you again in this paradise city ! Yoyo Ge Distribution Manager

483 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (420)
Viewed
View from Room (20)
Viewed
Room/Suite (41)
Viewed
Hotel & Grounds (68)
Viewed
Pool/Beach Area (4)
Viewed
Business Centre/Function Rooms (2)
Viewed
Bathroom (12)
Viewed
Dining (5)
Viewed
Other (268)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (63)
Viewed
Room/Suite (12)
Viewed
Bathroom (2)
Viewed
Dining (12)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Pool/Beach Area (1)
Viewed
Other (29)
04/06/2017 05/06/2017
Hotels you might also like...
Travellers also viewed these Hangzhou hotels
5.7 km away
Wyndham Grand Plaza Royale Hangzhou
5.2 km away
Hyatt Regency Hangzhou
Hyatt Regency Hangzhou
#7 of 2,366 in Hangzhou
892 reviews
5.0 km away
Sofitel Hangzhou Westlake
Sofitel Hangzhou Westlake
#15 of 2,366 in Hangzhou
580 reviews
Show Prices
Show Prices
Show Prices
8.3 km away
Four Seasons Hangzhou at West Lake
6.5 km away
JW Marriott Hotel Hangzhou
JW Marriott Hotel Hangzhou
#3 of 2,366 in Hangzhou
525 reviews
7.2 km away
The East Hotel Hangzhou
The East Hotel Hangzhou
#8 of 2,366 in Hangzhou
299 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Babysitting

Additional Information about InterContinental Hangzhou

Address: No.2 East Jiefang Road, Hangzhou 310016, China
Region: China > Zhejiang > Hangzhou
Price Range: RM619 - RM1,130 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — InterContinental Hangzhou 4.5*
Number of rooms: 384
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Travelocity, Expedia, Hotwire, Agoda, Priceline, Ctrip TA, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Hotel.de so you can book your InterContinental Hangzhou reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Hangzhou Hotel Hangzhou
Hotel Style:
#8 Spa Hotel in Hangzhou
#9 Business Hotel in Hangzhou
#10 Family Hotel in Hangzhou
#12 Luxury Hotel in Hangzhou
#42 Best Value Hotel in Hangzhou
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from InterContinental Hangzhou staff and other travellers.
1 question
Ask a question

See all questions (1)

Questions? Get answers from InterContinental Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms behind the reception with City view. In front - river view. Rooms near windowed hall with pool view (fountain light show at night).”
X9393AJromank, 21 May 2017 | Read review
“middle floors have spacious rooms”
716brucez, 11 Apr 2017 | Read review
“Suites are massive and have great views”
481lees, 9 Apr 2017 | Read review
“Stay at the river side, and as hi as possible”
  • Room (2)
  • Room (1)
  • Room (3)
IAPA-TRAVELER, 2 Feb 2017 | Read review
“Avoid, go somewhere else”
PFirst123, 3 Jan 2017 | Read review
5 of 5
Ctrip.com
US$135* /night
View Deal
InterContinentalUS$137
TravelocityUS$137
HotelQuicklyUS$175
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates