We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
09/04/2017 10/04/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Four Seasons Hangzhou at West Lake

    No.5 Lingyin Road, Hangzhou 310013, China
    Hotel website
    Apr 9 Apr 10
    1 room, 2 adults, 0 children
    SAVE US$90 US$623*US$533*View Deal
    US$560*View Deal
    Traveller (611)
    Dining (142)
    Room & Suite (128)

    • Excellent81%
    • Very good11%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    Free Wifi
    Free Parking
    Room Service
    Fitness centre
    5 Star Hotel
    All hotel details
    Offers from Four Seasons Hangzhou at West Lake
    Special Offer: Bed and Breakfast
    Hotel packages
    {"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
    09/04/2017 10/04/2017
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Show Available Rooms
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or see offers from our partners.
    We’re sorry, there are no available rooms for this property on TripAdvisor. Please change dates or view all Hangzhou hotels with availability.
    Standard Room

    Getting you more information on this room

    Free Cancellation
    09/04/2017 10/04/2017
    Show Room Prices
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "74251890d27a42409bbd102a1f865b8d", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":1733741,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":9,"month":4,"year":2017},"checkout":{"day":10,"month":4,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"74251890d27a42409bbd102a1f865b8d","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":623,"lowestMetaPrice":533,"additionalPartner":false,"highestMetaPriceDisplay":623,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":623,"lowestMetaPrice":533,"highestMetaPriceDisplay":623,"hotelName":"Four Seasons Hangzhou at West Lake","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6Ijc0MjUxODkwZDI3YTQyNDA5YmJkMTAyYTFmODY1YjhkIiwiQUlLIjoiYmZhNzI3ZjIyM2QxNGJkN2IwNDY5YzMzNmViNDVlMzMifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": true, "numHacTries": -1, "checkIn": "09/04/2017", "checkOut": "10/04/2017", "lowestPrice": "US$533", "hasDates": true, "hacComplete": false, "contentIdMappings": {"79500878":"CheapTicketsEWS","109237419":"HotelsCom2IB","34637642":"Expedia","78938075":"OrbitzEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","dust":{},"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"moduleList":["handlers","tracking"]},"scriptFlags":null,"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"moduleList":["handler"]},"scriptFlags":null,"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","bed_config":"ibex_room_grid_row_hsx__bed_config","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"moduleList":[]},"scriptFlags":null,"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/hotels\/sherpa-TA.png\"\/>"}
    Traveller rating
    Traveller type
    Time of year
    • More languages
    All reviews jin sha grand premier room chinese restaurant outdoor pool beautiful hotel treatment rooms are west lake traditional architecture bamboo shoots gorgeous grounds private garden best hotel i have ever stayed beggar's chicken soaking tub large bathtub dim sum steam room bullet train longjing tea sitting area
    Reviewed 2 days ago via mobile

    second trip to hangzhou in almost 10 years and things are still pretty, except you see a lot more people on street and many more cars. traffic is lot worse than before. but the hotel is so quite and nice. everything is in detail and...More

    Reviewed 1 week ago

    Well, I finally visited Hangzhou again last week and of course couldn't wait to stay at the Four Seasons Hangzhou, West Lake. Boy, I wish I could stay longer but this time I was alone on a business trip and wouldn't dare stay longer without...More

    Response from Alastair M, General Manager at Four Seasons Hangzhou at West Lake

    Dear George H I am delighted that you got to return to beautiful Hangzhou and thank you for staying with us, at Four Seasons Hotel Hangzhou at West Lake, once again. It is great that you found your return experience with us to be 'amazing'...More

    Reviewed 3 weeks ago

    This was a family holiday / business trip with our 14 year old son. Firstly the internet works and is fast!!! BIg result for both son and work. The hotel is next to the beautiful lake and the room was fabulous and we were totally...More

    Response from Alastair M, General Manager at Four Seasons Hangzhou at West Lake

    Dear sharon L Thank you for your Tripadvisor review from your family holiday at Four Seasons Hotel Hangzhou at West Lake. Glad we kept your 14 year old son well connected and well fed, both vital to a great family holiday. I am very happy...More

    Reviewed 4 weeks ago via mobile

    This is our 2nd time in China and we wanted to go to Hangzhou because we heard it was beautiful, relaxing but still had lots to see and do in the surrounding area. We decided to stay at the Four Seasons and are glad that...More

    Response from Alastair M, General Manager at Four Seasons Hangzhou at West Lake

    Dear Evan G My sincere thanks for your Tripadvisor review from your stay at Four Seasons Hotel Hangzhou at West Lake. Never good to delayed but I am glad our driver was there to get you to the hotel as quickly as possible. It is...More

    Reviewed 8 February 2017

    truly in love with this hotel. I went on xmas day and the hotel prepared a christmas cake for us upon our arrival. Also this hotel combines traditional chinese style with western style..super unique - western style room with chinese balcony. I will come back...More

    Response from Alastair M, General Manager at Four Seasons Hangzhou at West Lake

    Dear jay-jayblogger Many thanks for your lovely Tripadvisor review pursuant to your stay with us at Four Seasons Hotel Hangzhou at West Lake. I am glad you enjoyed your Christmas getaway and all our wonderful amenities, especially our Chinese gardens. I look forward to welcoming...

    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Babysitting
    • Room amenities
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Traveller (611)
    Dining (142)
    Room & Suite (128)
    Pool & Beach (48)
    Nearby Restaurants
    Jin Sha (Four Seasons Hotel Hangzhou at West Lake)
    128 reviews
    .21 km away
    WL Bistro (Four Seasons Hotel Hangzhou at West Lake)
    26 reviews
    .51 km away
    HuoHuLi BenSe ChuanCai
    7 reviews
    .68 km away
    Pur Restaurant
    5 reviews
    .83 km away
    Nearby Attractions
    Su Causeway
    236 reviews
    .66 km away
    Gu Shan (Solitary Hill)
    422 reviews
    1.42 km away
    Ping Hu Qiu Yue
    381 reviews
    1.43 km away
    Hangzhou Botanical Garden
    117 reviews
    .37 km away
    Questions & AnswersAsk a question
    What services does the spa offer? Please list in detail.
    19 January 2017|
    Response from bpr18 | Reviewed this property |
    Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
    Tonya M
    Hello, we will be staying at the hotel for two nights at the end of April. Our return flight is on Sunday, May 1st and is at 11:40 from Shanghai Pudong. Could you tell me what time we will need to leave the hotel to make our flight back to the UK and what the minimum travel time will be? Thank you.
    3 April 2016|
    Answer Show all 2 answers
    Response from Rob K | Reviewed this property |
    I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
    Hi, we will arrive at 9am to Hangzhou. What time can we check in, so that we can start sightseeing? If check in is later, can you make an exception? thx.
    20 March 2016|
    Response from rhs633 | Reviewed this property |
    Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
    Room Tips
    "All the rooms are spacious but choose one on the lake"
    George H, 11 days agoRead review
    "We had a lagoon suite room, private, spacious and lovely view"
    sharon L, 22 days agoRead review
    "We had 3 rooms and all were equally nice. Very spacious, and big bathrooms."
    jkjldk, 2 months agoRead review
    "try dimsum and the muffin at breakfast"
    Andrian H, 2 months agoRead review
    "We only experienced room 221 and it was nice."
    Benjamin S, 4 months agoRead review
    "Second (top) floor room gave the balcony a great sense of privacy"
    mikegarden55, 7 months agoRead review
    "any room is good, although we prefer 2nd floor room in the summer"
    AsianTraveller2012, 8 months agoRead review
    "In the summer, it's too hot to go outside and use the outdoor patio and it will let bugs in."
    isepa, 9 months agoRead review
    "Choose the room with the lake view"
    de Bellfort J, 9 months agoRead review
    "the garden view rooms in the 1st floor have terrace which is nicer then the balconies in the 2nd floor"
    ChristianKBoston, 11 months agoRead review
    Similar nearby hotels
    Wyndham Grand Plaza Royale Hangzhou
    Hyatt Regency Hangzhou
    Sofitel Hangzhou Westlake
    The East Hotel Hangzhou