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Four Seasons Hangzhou at West Lake

Traveller (977)
360
Panoramas (76)
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Public Wifi
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Luxury
Park View
HOTEL CLASS
643Reviews
1,686Photos
8Q+A
85Room tips
Traveller rating
  • 541
  • 70
  • 18
  • 8
  • 6
Time of year
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Popular mentions
The room is perfect and close to nature. And I think the service is super. Also the restaurant Jinsha is super. The front desk, the welcoming desk, the room service, SPA, the view are all perfect. Hope I can visit it soon next time.
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 4 days ago
Dear Guest, Thank you for taking the time to share your valuable review. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hotel Hangzhou at West Lake. We hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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Ground floor, great patio, quiet, clean, cozy. I hope to go back in the summer and enjoy a different season at the hotel. This was first visit and it certainly will not be my last. The staff are marvelous, professional and truly understand customer service.
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you so much for taking the time to give a positive review following your stay with us at Four Seasons Hotel Hangzhou at West Lake. We are delighted you enjoyed your time and we hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
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Let me start by saying this is probably the best hotel in Hangzhou and one of the best I've stayed at in China. The hotel is styled like those old 19th century Chinese mansions with enclosed gardens interspersed between the rooms. Location is perfect on the periphery of West
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to share your valuable review via Tripadvisor. I am really pleased to hear you enjoyed your sojourn to Four Seasons Hangzhou at West Lake, and I am delighted that we were able to create lots of memorable moments for you. We hope to be able to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
+7
What an amazing place. Just spent a weekend at Four Seasons Hangzhou at West Lake. Private boat ride with the best hot chocolate ever (including giant marshmallows!), framed photo of the boat ride waiting in my room upon return, beautifully landscaped gardens, amazing Chinese
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 2 weeks ago
Dear Guest, Thank you so much for taking the time to give a positive review following your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. We hope to have the opportunity to welcome you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
My Garden Terrace Room offered two ways to contemplate nature: from outdoors, comfortably seated on cushioned outdoor furniture in my very own private garden; and indoors, from a 3-glass-walls enclosure, seated on a second set of cushioned outdoor furniture. Each vantage point
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Response from Cecilia X, Assistant Director of Public Relations at Four Seasons Hangzhou at West Lake
Responded 4 weeks ago
Dear Guest, Thank you so much for taking the time to give a positive review following your recent stay with us at Four Seasons Hotel Hangzhou at West Lake. I am delighted that we were able to create lots of memorable moments for you. Thank you for your kind comments and we look forward to welcoming you back soon. Sincerely Michael Branham General Manager at Four Seasons Hotel Hangzhou at West Lake
Read more
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All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event RoomsFamily and Play Areas
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Presidential Villa at the Four Seasons Hangzhou at West Lake
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Presidential Villa at the Four Seasons Hangzhou at West Lake
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Presidential Villa at the Four Seasons Hangzhou at West Lake
Professional photo exclusively commissioned by TripAdvisorFour Seasons Hangzhou at West Lake
The Grand Premier Room at the Four Seasons Hangzhou at West Lake
No bare bulbs!
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123456120
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0 votes
Contact the manager of the hotel. They will, if possible, accommodate you and arrange sightseeing
0 votes
Hi Charles B Our rooms do not have a private pool/Jacuzzi, unless you wish to take a Villa, which has a private basement pool & gym. We do have an outdoor and indoor swimming pool, which are both spectacular. Let me know if you have any further queries. Thanks Alastair
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12
"The room has the background is a good choice."
"Lobby level rooms are both quiet and stairs-free."
"our second room had backyard garden with pond, very nice. rooms 117 and 118 can share a single entrance if needed."
"Over looking the lake"
"Be prepared to pay a lot when you stay here."
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12345617
PRICE RANGE
US$530 - US$815 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季大酒店杭州四季酒店four seasons hangzhou at west lake hotel hangzhou4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
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