The room is perfect and close to nature. And I think the service is super. Also the restaurant Jinsha is super. The front desk, the welcoming desk, the room service, SPA, the view are all perfect. Hope I can visit it soon next time.
Ground floor, great patio, quiet, clean, cozy. I hope to go back in the summer and enjoy a different season at the hotel. This was first visit and it certainly will not be my last. The staff are marvelous, professional and truly understand customer service.
Let me start by saying this is probably the best hotel in Hangzhou and one of the best I've stayed at in China. The hotel is styled like those old 19th century Chinese mansions with enclosed gardens interspersed between the rooms. Location is perfect on the periphery of West…
What an amazing place. Just spent a weekend at Four Seasons Hangzhou at West Lake. Private boat ride with the best hot chocolate ever (including giant marshmallows!), framed photo of the boat ride waiting in my room upon return, beautifully landscaped gardens, amazing Chinese…
My Garden Terrace Room offered two ways to contemplate nature: from outdoors, comfortably seated on cushioned outdoor furniture in my very own private garden; and indoors, from a 3-glass-walls enclosure, seated on a second set of cushioned outdoor furniture. Each vantage point…
"The room has the background is a good choice."
"Lobby level rooms are both quiet and stairs-free."
"our second room had backyard garden with pond, very nice. rooms 117 and 118 can share a single entrance if needed."
"Over looking the lake"
"Be prepared to pay a lot when you stay here."