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Four Seasons Hangzhou at West Lake

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Traveller (1219)
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Room & Suite (481)

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About

#23 of 1,367 hotels in Hangzhou
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In China’s most picturesque setting, Four Seasons reveals an intimate lakeside village, melding centuries of tradition with chic contemporary style. Convenient to business and shopping, discover a tranquil enclave, woven with ponds, streams and lagoons. Experience the gentle spirit of Chinese hospitality in exclusive private dining rooms and resort-style recreation, including two swimming pools and a cutting-edge designer spa. Deftly sophisticated Four Seasons care instills confidence and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Hot bath
Infinity pool
Indoor pool
Outdoor pool
Heated pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Massage
Salon
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Butler service
Doorperson
Dry cleaning
Laundry service
Shoeshine
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Room features
Bathrobes
Air conditioning
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Charming
Languages Spoken
Chinese
794Reviews8Q+A92Room tips
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LeonCA wrote a review Jan 2024
King City, Canada113 contributions22 helpful votes
+1
Before I had a chance staying in this 11 years old hotel, I have heard quite a bit about it. It’s most expensive hotel in Hangzhou city, capital of Zhejiang province. Hangzhou is famous of the legendary West Lake which full of history , stories and tales. Indeed, this four seasons located right at a quiet corner of West Lake. The hotel provides standard Four Seasons service. From the concierge open your car door when you arrive and pick up luggage from trunk, to warmly check in and room walk-through, you can feel you’re back to a Four Seasons. The hotel built more than 10 years ago and use all traditional Chinese, specifically Jiangnan style building elements. The gardens are everywhere in hotel. Every corridor has one side full of glass wall with garden right outside. So greens and ponds everywhere and natural lights over all the corridor during daytime, which is a beautiful and unique design you don’t find anywhere else even in other Four Seasons. The hotel has a big garden with serval connected ponds, where a lot of pretty white/golden/red/orange fishes swim around. We stayed in a premium garden view room which is nicely decored and equipped. It is in winter so garden outside lack of flowers but still mostly green. We used gym and in-door swimming pool which is located underground level. Pool is large and water is very clean, I guess that’s because we haven’t see any other guest use it during our stay. The change room and surrounding kept very nice and clean. The breakfast at WL Bistro was medium level, nothing special except service still online. Due to the limited space of the restaurant, the buffet area was limited too and weirdly laid out. The staffs and chefs at breakfast works diligent and provide fast service. The menu items were good. Overall, Four Seasons Hangzhou at West Lake is a special, well designed and nice maintained hotel. Definitely worth a visit if you going to Hangzhou.
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Date of stay: January 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lucy Zhang wrote a review Dec 2023
Tianjin, China1 contribution
+1
The hotel location is in the heart of West Lake District, just 2.4 km away from Lingyin Temple, which is truly excellent. With the beautifuly designed Jiangnan garden scenery inside, making the hotel a hidden gem compared to the larger West Lake. Under the management of General Manager Mr. Branham, the hotel provides really outstanding services. Penny and Chengyue at the front desk left a warm and hospitable impression during check-in. Chengyue noticed that I was bitten by a mosquito on my leg and proactively offered me herbal ointment to relieve the itching, which was very thoughtful. The next morning, I had breakfast at the West Lake Restaurant and was surprised to find that they served Cantonese dim sum from Jin Sha, which is a Black Pearl, Michelin, and also Asia's Top 100 Chinese Restaurant of the hotel. Chef Jensen provided friendly service, and the freshly made Bak Kut Teh, Eggs Benedict, and waffles were all very fresh and delicious. I highly recommend their semi-buffet style and quality. In the afternoon, I enjoyed a few drinks at the lobby lounge that served by the talented bartender William. His specially crafted Litchi Martinis and refreshing breeze cocktails were not only tasteful but also impressing with a special menu of 24 seasonal cocktails that inspired by the Chinese solar term culture. It is often said that Hangzhou is the heaven on earth, then Four Seasons Hangzhou at West Lake is like a refined small paradise within that heaven. It embodies classic elegance that remains timeless.
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Date of stay: June 2023
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Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ImeldaBei wrote a review Oct 2023
Surabaya, Indonesia1 contribution
I've stayed in four seasons Beijing 3 months ago. So I can compare directly with four seasons Hangzhou. From hotel and from service it heaven and earth difference. Four season Hangzhou has the best hotel, view and even service. I can compare this hotel to mandarin oriental in Tokyo. Not all 5 star hotel has a 5 star service. There are so many 5 star hotel in the world but not all can give you a 5 star service. This Hangzhou four seasons definitely ace in all. They got the nice architecture, amazing view, fabulous service from the staff, the best restaurant with Michelin award. Really worth it to stay there.
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Review collected in partnership with Four Seasons
Date of stay: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elcote S wrote a review Sept 2023
Hong Kong, China6 contributions
We were staying at the West Lake Villa for 5 days. Upon our arrival, we were surprised by the considerate & detailed room set-up. More than enough tissue boxes & “large bottles (Acqua Panna) water, also a pack of milk always set aside (with scissor) to do the coffee. Particularly love the set-up of the steamer👍🏻 When we were out in the evening, we were given a small bag, which contained mosquitoes repellent spray & patches, also soothing ointment & oil (in case u’ve a mosquito bite)!! Love the arrangement of a brand new fruit basket everyday!! In the afternoon, we were treated with different kind of snacks (both savour & sweet). Last but not the least, the staff in the hotel has made our trip complete. Their caring, hospitality & friendliness made us feel like “home”!!
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Date of stay: August 2023
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gillian Yan, Marketing at Four Seasons Hangzhou at West Lake
Responded 15 Sept 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality ofservices. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Asiamontecristo wrote a review Aug 2023
Shanghai, China1 contribution
We've been to 'many' Four Seasons Resorts, and this one probably tops the list. The staff, the EXCELLENT Chinese Restaurant (Michelin starred), and the ambiance of the room and a private garden terrace took you through time into another era! A renovation / upgrade is pending so it will only supersede itself once that gets done...
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Review collected in partnership with Four Seasons
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Cecilia Xu, Marketing at Four Seasons Hangzhou at West Lake
Responded 20 Aug 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ruby L wrote a review Jun 2023
Hong Kong, China192 contributions4 helpful votes
+1
From the moment we arrived at the Four Seasons we felt very welcome. Our GEM (Guest Relations Officer) Navy was very helpful and all the rest of the staff were so nice and welcoming! We loved our room, the hotel prepared a 90th birthday cake for my mother and we enjoyed every minute of it. It is incredible to see the lotus in the Four Seasons Hotel, it is great! We loved the view from the room and the breakfast at the hotel. The hotel's chef, Wilson, recommended us a lot of local delicacies, and the food was delicious. In the evening, we went to the Chinese restaurant of the hotel, and everyone was very hospitable, especially the deputy manager who served us (sorry, forgot to ask her name). Also, the main swimming pool is very large, and the view of the infinity pool is amazing. A comprehensive and unforgettable experience, thanks to Four Seasons Hotel Hangzhou for making our dreams come true! 入住杭州四季酒店 從我們到達四季酒店的那一刻起,我們就感到非常受歡迎。我們的 GEM(客戶關係官員)Navy 非常樂於助人,所有其他工作人員都非常友善和熱情!我們喜歡我們的房間,酒店為我母親準備了 90 歲生日蛋糕,我們享受其中的每一分鐘。在四季酒店看到荷花真是不可思議,太棒了!我們喜歡房間的景色和酒店的早餐。酒店的廚師Wilson給我們推薦了很多當地的美食,食物很美味。晚上,我們去了酒店的中餐廳,大家都很熱情好客,尤其是為我們服務的副經理(抱歉,忘記問她的名字了)。而且,主泳池很大,無邊泳池的景色令人驚嘆。一次全面而難忘的體驗,感謝杭州四季酒店讓我們夢想成真!
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gillian Yan, Marketing at Four Seasons Hangzhou at West Lake
Responded 20 Aug 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tas2022 wrote a review May 2023
Hong Kong, China158 contributions83 helpful votes
The Italian restaurant there served top quality dishes which surprised me. Yummy. Like their bread. They offer yellow fish with crab roll featuring in local fresh catch into their dishes. Their F&B manager from France is friendly and caring. I like their grill chicken also, yummy. They have a great team there.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Gillian Yan, Marketing at Four Seasons Hangzhou at West Lake
Responded 20 Aug 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tracy R wrote a review May 2023
3 contributions
This is a great hotel. Beautiful. Relaxing. All the amenities. Amazing staff. We loved it! It’s well situated by the West Lake. It has such a comfortable vibe. We had dinner at the hotel both nights. The local food was so good, especially the shrimp. The Italian restaurant was delicious. The lobster ravioli was to die for.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Gillian Yan, Marketing at Four Seasons Hangzhou at West Lake
Responded 20 Aug 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BKKteahouse wrote a review May 2023
Bangkok, Thailand1 contribution
An ultra beautiful hotel by the most historical iconic lake with warm service and world class facilities. All the staffs are super friendly and helpful, best breakfast even until 11:30am, and with the legendary JinSha Chinese restaurant … undoubtedly best hotel in the region, and best Four Seasons hotel in China!
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Review collected in partnership with Four Seasons
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Gillian Yan, Marketing at Four Seasons Hangzhou at West Lake
Responded 20 Aug 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Caroline94123 wrote a review Jan 2023
San Francisco, California12 contributions11 helpful votes
We booked a last minute weekend getaway to Hangzhou at the Four Seasons. The property is gorgeous and super conveniently located but what really made the difference is the quality of the service. We seldom get that level of excellence. The staff is efficient, attentionate but discreet. Highly recommended!
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Review collected in partnership with Four Seasons
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Gillian Yan, Marketing at Four Seasons Hangzhou at West Lake
Responded 20 Aug 2023
Dear guest, Thank you for choosing Four Seasons Hotel Hangzhou at West Lake. Thank you for taking the time to share such valuable feedback and we are thrilled to hear that you enjoyed your time with us. We will continue to improve the quality of services. The team look forward to welcoming you back to in the near future. Yours sincerely, Four Seasons Hotel Hangzhou at West Lake
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 2,717 - RM 3,094 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
杭州四季酒店, 杭州四季大酒店, four seasons hangzhou at west lake hotel hangzhou, 4 seasons hangzhou at west lake
LOCATION
ChinaZhejiangHangzhou
NUMBER OF ROOMS
81
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FOUR SEASONS HANGZHOU AT WEST LAKE: UPDATED 2024 Hotel Reviews, Price Comparison and 1,937 Photos (China) - Tripadvisor

Frequently Asked Questions about Four Seasons Hangzhou at West Lake
Which popular attractions are close to Four Seasons Hangzhou at West Lake?
Nearby attractions include Lingyin Temple (0.2 km), Su Causeway (0.6 km), and Hangzhou Botanical Garden (0.4 km).
What are some of the property amenities at Four Seasons Hangzhou at West Lake?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Seasons Hangzhou at West Lake?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hangzhou at West Lake?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Seasons Hangzhou at West Lake?
Yes, free parking is available to guests.
What are some restaurants close to Four Seasons Hangzhou at West Lake?
Conveniently located restaurants include Jin Sha (Four Seasons Hotel Hangzhou at West Lake), WL Bistro (Four Seasons Hotel Hangzhou at West Lake), and Pur Restaurant.
Are there opportunities to exercise at Four Seasons Hangzhou at West Lake?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Four Seasons Hangzhou at West Lake have airport transportation?
Yes, Four Seasons Hangzhou at West Lake offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hangzhou at West Lake?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hangzhou at West Lake offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Four Seasons Hangzhou at West Lake?
Many travellers enjoy visiting Lingyin Temple (0.2 km), Fei Lai Feng (2.6 km), and Former residence of Xueyan Hu (4.5 km).