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Four Seasons Hangzhou at West Lake

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Traveller (758)
Room & Suite (632)
Dining (148)
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Overview
  • Excellent84%
  • Very good11%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“jin sha”(49 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Advance Purchase- 20% Off
Hotel packages
Offers from Four Seasons Hangzhou at West Lake
Special Offer: Advance Purchase- 20% Off
Hotel packages
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Reviews (565)
There are newer reviews for Four Seasons Hangzhou at West Lake
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327
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12
7
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All reviewsjin shachinese restaurantgrand premier roombeautiful hoteloutdoor pooltreatment rooms arewest lakeboat tourprivate gardentraditional architecturewater featuressteam roomdim sumconcierge teamthe entire staffthe hotel managerbullet train
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11 - 15 of 387 reviews
Reviewed 27 April 2018

I have stayed in Hangzhou in April and received a great service. This place is a resort in the city with large room and well located next to the famous lake in Hangzhou. Breakfast was very good and Chinese restaurant is a place to try....More

Thank HongKongStars
Reviewed 20 April 2018

Beautiful property and great staff but... Issues with smoking in the hotel and rooms which affected our stay. No options for food in the immediate area outside of the hotel. At times the beautiful and peaceful grounds are overrun with people taking photos, kids etc....More

Review collected in partnership with Four Seasons
Thank Gunner20182018
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 26 April 2018

Dear Gunner20182018, Thank you for taking time to share your experience with us at Four Seasons Hangzhou at West Lake via Tripadvisor. I am sorry to learn that you were affected by smoking smell in the hotel and rooms also the noise at the corridor....More

Reviewed 1 April 2018 via mobile

Stayed two nights just recently, this is a beautiful property nestled just on the Westlake, you could not ask for a more pristine location. Food in the Chinese restaurant was superb, to the point we went back on the second night even tho we were...More

Thank liski138
Response from Wayne T, Manager at Four Seasons Hangzhou at West LakeResponded 26 April 2018

Dear liski138, Thank you for taking time to share your experience with us at Four Seasons Hangzhou at West Lake via Tripadvisor! I was delighted to learn that you enjoyed your meals in our Jin Sha Restaurant and recommended our star Tour Guide Forrest whom...More

Reviewed 11 March 2018 via mobile

My girlfriend and I decided to have a weekend getaway to Hangzhou, and picked this hotel as our destination. We were not at all disappointed in its amenities. The hotel is gorgeous. Our room was spacious and beautifully decorated. There was also an outside pavilion...More

4  Thank taylexvhors
Reviewed 19 February 2018 via mobile

Having stayed at half a dozen Four Seasons properties, this one has been the absolute best! The service is flawless and exceeded expectations. Every single staff member we met was kind, helpful and sincere. I choose this resort to propose to my now fiancé and...More

Thank csimmonds7
View more reviews
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Outdoor pool
Hot Tub
Details
Price range
US$505 - US$978 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#231 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$505 - US$978 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Hangzhou
#2 Family Hotel in Hangzhou
#2 Spa Hotel in Hangzhou
#2 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#231 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (758)
Room & Suite (632)
Dining (148)
Pool & Beach (101)
Amenities (65)
Business Centre & Event Rooms (9)
Family and Play Areas (6)
Questions & Answers
Ask a question
gentletourist
6 February 2018|
Answer
Response from Wayne T | Property representative |
Dear Leng, Greetings from Four Seasons Hangzhou! I have received the room rate from Four Seasons Kyoto. Kindly advice your preferred email address that I can share the information to you. Looking forward hearing from... More
0
Votes
gigiweit
19 January 2017|
Answer
Response from BPR18 | Reviewed this property |
Quite a bit. They are truly a full service spa. Massage, gym, beautiful pool area. They have it all
0
Votes
Tonya M
3 April 2016|
AnswerShow all 2 answers
Response from Rob K | Reviewed this property |
I think the travel time is something like 2.5 hours and would suggest to leave 3 hours in case of traffic congestion.
0
Votes
Room Tips
"Stayed in a Grand Premier Room. For us, it was worth the extra cost to have the outdoor terrace."
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"Whole hotel is non-smoking, so just ask for a garden view. Can hear birds chirping while taking a bath next..."
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"Premier room is really a suite - overlooking the gardens - so romantic!"
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"Choose a room with a patio to enjoy the beauty indoors and out."
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