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JW Marriott Hotel Hangzhou

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#2 of 2,334 Hotels in Hangzhou
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JW Marriott Hotel Hangzhou
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474 Reviews from our TripAdvisor Community

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Showing 253: English reviews
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Reviewed 2 days ago NEW

We stayed on Executive level rooms here. The room was spacious and comfortable, the service from all hotel people was excellent. The Exec lounge supervisor is Summer, and she went way beyond normal service to help with directions, city ideas, restaurants and more. The concierge Supervisor is Jack Feng and he and fellow concierge Tony were also excellent with taxis,...

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Helpful?
Thank erikj348
Zionsville, Indiana
Reviewed 3 days ago NEWvia mobile

New family...an incredible experience. As a visitor from another country, my stay at the JW Marriott in Hangzhou was nothing short of amazing. From the check in experience with personal greetings to service in restaurants to conference facilities, the professionalism and attention to detail was outstanding. Great facilities and support for your meeting and personal needs. Guest rooms were very...

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Thank wood7indiana
Park City
Reviewed 6 days ago NEW

The JW hotel in Hangzhou is my go to hotel. It's a great facility....wonderful pool and fitness room. Great rooms and food and centrally located. The staff goes out of their way to make sure everyone is happy. Lovely hotel!

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Thank 494loish
Singapore, Singapore
Reviewed 1 week ago

I revisited Hangzhou recently because I had very good experience staying at the hotel last Spring. Although it was only a day trip, I have decided to drop by for a meal experience. Besides the usual 5-stars setting of a JW Marriot, this trip I found the cuisine at their ManHo restaurant to be very authentic. It has a great...

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Thank jcteo2017
Florence, Oregon
Reviewed 2 weeks ago via mobile

We stay in Hotels all around the world each month. I can genuinely attest that this is a Five Star Hotel. The rooms are exquisitely designed with extraordinary crown moldings, tapestries, furniture that is superb, and a bed with pillows that is super comfortable. Blinds open and close electrically. Air conditioning is whisper quiet, outstanding TV channel selection, bathroom is...

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Thank Larry F
New York City, New York
Reviewed 3 weeks ago via mobile

Had a splendid 3 nights here. This property had the most pleasant staff and is extremely clean with spacious rooms. The breakfast and dinner buffet was excellent with choice ( Asian, Americas and European) dishes that were all delicious. Recommend breakfast before heading out and at least one dinner.

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Thank jambony
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for staying with us, glad to know that you are interested in our food & beverge service, Asia Bistro offers casual dining throughout the day. Choose from our a la carte menu with international favorites or tempt your taste buds with our buffet, featuring live cooking stations offering an array of international and Asian cuisines with...

Brooklyn, NY
Reviewed 19 February 2017

Extremely comfortable room, great bathroom with a TV at the foot of a tub. Better than staying near west lake due to traffic. Food sucks at this hotel. Reminds me of staying at a Chinese hotel in 2003 with meat on everything

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Thank U2NyR
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your critical comment, we are glad to know that you are satisfied with our room, lie in the bathtub to watch TV after a long flight, I can imagine how pleasant experience. We will pay more attention to improve our food, wish to see you soon in the near future. Yours sincerely, Joyce

Hong Kong
Reviewed 17 February 2017 via mobile

Stayed at this property many times but must admit this time was the worst. Hotel occupancy is key but when there are conferences so hotel is booked for a large number of people, they should inform so we get ready and make alternative arrangements. Nothing of course was told and I had to realize this when checking in. Either you...

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Thank StephanHHongKong
Dan D, Front Office Manager at JW Marriott Hotel Hangzhou, responded to this review

We're very grateful that you could share with us the issues you encountered at our hotel, so we can have the opportunity to improve our service. We always strive to make every guest have a enjoyable living experience in our hotel, therefore please accept our sincere apologies for inconvenience caused during your stay. Your feedback is valuable for us and...

Oberlin, Ohio
Reviewed 6 February 2017

The hotel locates at one of the best neighborhoods in Hangzhou. We got upgraded to Executive room with Marriott Platinum, you can see the West Lake from the room. One of the best hotels in Hangzhou with no doubt, I prefer JW over Hyatt Regency since it is too crowded around the West Lake.

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Thank euromun
Reviewed 4 February 2017 via mobile

After the very quick check in, I went straight down to Velocity - the basement level sports bar. The service was great throughout. Still on a skeleton staff during the New Year period they did great to present me with four Mojito and a Moscow Mule. I went up to the room which was comfortable, clean and quiet. The bathroom...

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Thank tanemcleay
JoyeuxZ, 公关经理 at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for taking time to write the comment for us, glad to know that you have enjoy our V28 bar, Contemporary sports bar with the latest technology, featuring multiple LCD flat screen TV’s, offering the best in live sports action or challenge your friends to a game of pool, foosball or darts. Velocity has a huge selection...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: RM846 - RM1,147 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#1 Spa Hotel in Hangzhou
#2 Luxury Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#35 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Executive rooms are on higher floors, some views, were very comfortable.”
 of 5 bubbles erikj348, 24 Mar 2017 | Read review
“try and get on the side with the views of the west lake”
 of 5 bubbles 494loish, 20 Mar 2017 | Read review
“Join their club before,booking”
 of 5 bubbles plfarnsworth, 15 Oct 2016 | Read review
“High floor city view”
 of 5 bubbles Aussiebagman, 3 Oct 2016 | Read review
“Excellent Club Lounge”
 of 5 bubbles UncleTomLee, 14 Aug 2016 | Read review
5 of 5