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JW Marriott Hotel Hangzhou

Booking.comUS$142*
View Deal
#4 of 2,368 Hotels in Hangzhou
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$200*
US$142*
US$200*
US$141*
US$200*
US$142*
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JW Marriott Hotel Hangzhou
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526 Reviews from our TripAdvisor Community

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Showing 285: English reviews
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Yangxin County, China
Reviewed yesterday NEW

Since I and my wife first step in the executive lounge we received very warm welcome from all staff. Angelina, Fonny, and their colleagues always provided personalized services professionally and proactively during our stay. My wife had a little skin infection and asked for some alcohol swap. They acted immediately to reach out to several places to get the materials....

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Helpful?
Thank Q C
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Very nice to hear such a nice feedback from you regarding about your stay at our hotel, thank you very much for highlighting the outstanding service delivered by our Executive Lounge team, we will continue focusing on making guests feel warm at home and we look forward to welcoming you back home in the near future. Have a...

North Reading, Massachusetts
Reviewed 4 days ago NEW

Had a great > 1 week stay which included Executive Lounge. The staff of this hotel goes the extra mile to make things perfect. A couple of examples: 1) I have a gluten allergy and after the first day everyone in the Exec Lounge had learned about it and I was delivered toasted gluten-free bread to eat with my other...

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Helpful?
Thank MmAteBizgeneer
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, I am glad to hear that you've been taken good care by hotel team members, especially the gluten allergy part as I believe it is quite important for you. Thank you very much for recognizing us and we will continue deliver the exceptional service to our valuable guests. Dan Ding Director of Rooms

Chicago, Illinois
Reviewed 6 days ago NEWvia mobile

Where should I started? Originally, I book two nights as first stop from US to China. The check in process was very quick. Then my husband didn't feel well in second day and we won't be able to continue to fly Lijiang (丽江)。The front desk representatives, Teemo assist me to book two extra days to stay and order Chinese ginger...

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Helpful?
Thank Zhiyin W
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Hope your husband feels much better now. Thank you very much for sharing with us your feeling, and the service story of Teemo is so touching. I will approach her in person to delivery my appreciation and I will share it among my team to make sure we can create more and more warm moments to our valuable...

Reviewed 1 week ago

We have a great time to stay 7 days in JW Marriott Hotel Hangzhou. It is a wonderful hotel and great service. Everything is perfect. Executive lounge has a great west lake view and great food every night.

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Helpful?
Thank Michael L
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you for your feedback and we hope everything went well for your one week stay at our hotel. We appreciate your recognition and look forward to welcoming you back in the near future. Have a nice day. Best regards, Dan Ding Director of Rooms

Los Angeles, California
Reviewed 1 week ago

This hotel has great service. We asked the concierge for quite a few things and they were very helpful and courteous. We had some confusion with the check-in and check-out service, but the staff stayed professional and polite the whole time. The room, is small, and had a very strange lay out. We had a room that's at the end...

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Helpful?
Thank lcacds
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for staying with us, and your feedback is well shared among the hotel management team. We are aiming for providing a great accommodation experience to our valuable guests, your recognition to the Concierge service and Breakfast Buffet is highly appreciated. And please do not hesitate to contact us before your next arrival, let's see...

Portland, Oregon
Reviewed 1 week ago

An ok hotel for the price near downtown between two train stations but quite a walking distance to number one subway station. The room on business floor was clean, mid size. The food spread at the lounge club on 26th floor could be better to compare with other jw hotels in China. The air pollution was pretty bad during the...

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Helpful?
Thank onecent3
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Thank you very much for staying with us and sharing your feedback. We are locating in the downtown center with easy access to the Subway Station and convenient distance to the shopping center and West Lake. And please do not hesitate to contact us prior to your next arrival so that we could see if we can do...

Reviewed 1 week ago

we were there on business and after heading to the same location the second time, they know where i was going and quickly help book a car. extremely thoughtful and made us feel like home. my colleague was very ill, and they headed out to pick up medicine for him and extended his room to 6pm the following day without...

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Helpful?
Thank Melissa T
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, To take care of the guest when he/she is not in good status, is very important for us as we want to make sure every guest will be taken good care and have a safe trip. Thank you very much for the recognition and we will try our best on the guest satisfaction to our hotel. Hope your...

Beijing, China
Reviewed 1 week ago

Room was awesome and the people there are extremely friendly and helpful. The executive club manager Summer Zhu is excellent. The breakfast on the first floor are quite decent and overall, I really enjoyed my stay there. PS. Terrific walking by the Jinghang Canal in the evening with all the local people but not tourists.

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Helpful?
Thank Willhua
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, I like your trip tips about walking by the Jinghang Canal in the evening with local people, usually I will do it once a week to get a relax after the busy working day. It is a different experience from walking along the West Lake. And your recognition to Summer Zhu is highly appreciated, I will approach her...

Reviewed 1 week ago via mobile

My friends and I enjoyed to stay at the JW Marriott Hotel Hangzhou in May, 2017 because of the following reasons: 1. When I arrived at the lobby for check in, a friendly staff approached me and helped me to carry my luggage toward a check-in counter. When she learned that I am a Marriott Platinum member, she immediately told...

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Helpful?
1Thank Jeremy L
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, I really enjoy to learn such a great and detail review, from your review I can feel your satisfaction about your stay at our hotel. And your recognition to Celine and the team are highly appreciated. I will recognize her in person and show my appreciation to her excellent customer service. Sincerely yours, Dan Ding Director of Rooms

ubud, Indonesia
Reviewed 2 weeks ago

most people will not be here on business, but I was, and good support services for business--good lounge, good food in restaurant, helpful staff. stay on the club floor if you can, excellent food, drink and good service. beautiful views from the club floor. I suspect some of the rooms have beautiful views as well. I had a lovely room,...

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Helpful?
Thank Gregory F B
Dan D, Manager at JW Marriott Hotel Hangzhou, responded to this review

Dear Guest, Good to learn that you had a great stay with us, and we do have several rooms available at the West Lake view. Just let me know when you will be back and I will try my very best to accomodate you with the good view room. Sincerely yours, Dan Ding Director of Rooms dan.ding@marriott.com

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
JW Marriott Hangzhou offers unmatched luxurious accommodations. Guest rooms are tastefully designed and appointed with guests’ utmost comfort in mind. Deluxe rooms, executive rooms and spacious suites are available to meet every discerning taste. The executive lounge overlooks West Lake with spectacular view of downtown, serves a full breakfast, choice refreshments and delicate snacks throughout the rest of the day. In the evening, cocktails and selected wines are served along with a variety of appetizers, international and local favorite dishes by our culinary team. Three world-class restaurants offer unforgettable culinary experiences. On-site amenities are catered to your home away from home needs such as a relaxing swim at our indoor pool; pamper yourself in our serene Spa or working off your fatigue at our well-equipped fitness center. Our friendly and attentive staff is delighted to serve and will strive to make your stay at Hangzhou an enjoyable and unforgettable experience. ... more   less 

Additional Information about JW Marriott Hotel Hangzhou

Address: 28 Hushu South Road, Gongshu District, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: RM693 - RM1,074 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Hangzhou 5*
Number of rooms: 305
Reservation Options:
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Hotel Style:
#3 Spa Hotel in Hangzhou
#3 Business Hotel in Hangzhou
#4 Luxury Hotel in Hangzhou
#4 Family Hotel in Hangzhou
#8 Romantic Hotel in Hangzhou
#35 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Hangzhou staff and other travellers.
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Questions? Get answers from JW Marriott Hotel Hangzhou staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Business floor”
onecent3, 19 May 2017 | Read review
“so far all's good!”
, 18 May 2017 | Read review
“a room at the corner might be quieter”
Willhua, 18 May 2017 | Read review
“South views are to a park west views are to a building from the lower floors”
112BobD, 3 May 2017 | Read review
“The south-side room provides nice view of the West Lake.”
_theliaws, 28 Apr 2017 | Read review
5 of 5
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US$142* /night
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JW MarriottUS$141
Hotels.comUS$142
TripAdvisorUS$142
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Prices are for 1 room, 2 adults
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