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We stayed 5 nights at Courtyard HangZhou on a 2 room awards booking, typical standard Courtyard size rooms, but services were great, especially at the executive lounges, Nick was extra helpful, offering is extra help and directions to different parts of the city.
Been to this hotel 3 times already. Each time it gets better. Service from Daisy at the front desk when checking in plus the friendly staff in both the restaurant, concierge and executive lounge don't leave much to the imagination. In the lunge I would...More
No word else,the stay at Courtyard Hangzhou Wulin is fantastic,Elaine,who is the manager of lounge,so nice,always know my favorite food,taste of coffee.I was very satisfied with her service.I think I will also choose this hotel next time no matter myself or my friends.
Little amenities comparing to same hotel category, internet is bad as never in China before, now-a-days not excusable, not understandable. Bad coffee in room and outside, doors are noisy and remember to detach the electronic watch in the room, may wake up you at anytime...rooms...More
Response from Daisy L, Front Office Manager at Courtyard Hangzhou WulinResponded 2 weeks ago
Thank you for taking time to write comments for us. We pay attention to each guest's feedback and regret to know that your stay is unsatisfied. The issues you encountered are well received and we will work with relevant department heads to make...More
We were dropped off at JW Marriott Hotel Lobby and misses the entrance to Courtyard Hangzhou Marriott - was not too sure what to expect walking from the higher end JW Marriott over to the mass market Courtyard brand - but surprisingly, experiences throughout from...More
Thank Maryann T
Response from RubbyX, Public Relations Manager at Courtyard Hangzhou WulinResponded 2 weeks ago
Thank you for taking time to write this recommendation for us. Glad to know that your stay is enjoyable. Whether visiting Hangzhou for business or leisure, you'll find friendly staff, many amenities and superb location at the Courtyard Hangzhou Wulin.Hope you can come...More