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Shangri La Hotel Hangzhou

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Traveller (290)
Room & Suite (80)
Dining (16)
Overview
  • Excellent36%
  • Very good41%
  • Average15%
  • Poor6%
  • Terrible2%
Travellers talk about
“east wing”(32 reviews)
“horizon club”(15 reviews)
“classic hotel”(5 reviews)
Hotel website
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4 Star Hotel
All hotel details
Additional information
Offers from Shangri La Hotel Hangzhou
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Offers from Shangri La Hotel Hangzhou
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Hotel deals
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (851)
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326 results
Traveller rating
94
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71
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20
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71
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1 - 5 of 326 reviews
Reviewed 5 days ago

This hotel is definitively a nice hotel, but needs some refreshing work. Very colonial in style, rooms are okay but not up to the standard of Shangri La. Location is great and the staff is very helpful.

Thank L10nf1sh
Reviewed 2 weeks ago

We want to thank Jan Fan, a guest service manager at Shangri-La hotel for his sterling handling of customers like me and my friends. We stayed one night at this wonderful hotel, and we were able to enjoy a panoramic view of the West Lake,...More

Thank Wanda L
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 1 week ago

Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see...More

Reviewed 3 weeks ago via mobile

Hotel is beautiful, well appointed, and great location. My room on seaside and had great views of the beach and water. Multiple restaurants on site with breakfast serving variety of Asian and western food. For lunch/dinner there is both styles of dining as well. Having...More

Thank TR_Plus5
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see...More

Reviewed 11 June 2018

My husband and myself stayed on the HOrizon Club level for 5 nights and service there was good. Overall, the hotel staff do not speak much English and it was a challenge to try to communicate with them with our limited Mandarin. However, we were...More

Thank Irene G
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 12 June 2018

Dear guest, thank you for your recent stay at Shangri-La hotel Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see...More

Reviewed 24 May 2018

We loved the location of this hotel, which is directly across from West Lake, with beautiful views. The hotel is within walking distance of the magnificent Guo's Garden (on the way, walk through the lush Botanic Garden); and the fascinating Xiling Seal Art Society. It...More

Thank fitzfloyd
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 25 May 2018

Dear Guest, Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$119 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#210 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#210 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (290)
Room & Suite (80)
Dining (16)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to accede..."
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"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
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"Horizon Club rooms are quiet and elegant"
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"Lake facing room"
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