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Shangri La Hotel Hangzhou

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Traveller (338)
Room & Suite (81)
Dining (18)
Overview
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.5 Star accommodation
Additional information
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (890)
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99
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All reviews east wing classic hotel west lake horizon lounge bit dated china su westlake lakeside cab mandarin
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1 - 5 of 340 reviews
Reviewed yesterday

The hotel charged 10% service fee autamaticly The staff ware not willing to help load my luggages to the door. The staff didnt even want to answer my questions when I asked for direction to local resturant. I had to aske the direction many times...More

Thank amyzhao2000
Reviewed 6 days ago via mobile

This hotel is located in idyllic scenery, within walking distance of the heavenly west lake it also boasts a lot of good restautants cafes and shops within a few minutes walk not to mention unbelievably gorgeous scenery. The staff are friendly and the food is...More

Thank octavian_8
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 5 days ago

Dear Guest, Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our...More

Reviewed 1 week ago

Cons: I will say the front desk person, Snow Qiu, needs to be retrained in customer service. I needed a simple translation and was shewed me to the bellhop instead. Exceptionally rude as well as was rude to me during check-out. The hotel isn't as...More

Thank J H
Response from Travel812740, 企业 at Shangri La Hotel HangzhouResponded 1 week ago

Dear Guest, Thank you very much for taking the time to share your comments and valuable feedback following your recent stay at The Shangri-La hotel Hangzhou. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been...More

Reviewed 2 weeks ago via mobile

Luxury at its best Best Location Best staff Best food Huge property Several restaurants Great views of West Lake Located at most ideal and prominent location Grand lobby Rooms are luxurious and grand With touch of antiques and all modern facilitiesMore

Thank Gurbej
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 2 weeks ago

Dear Guest Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We will certainly share this review with all...More

Reviewed 2 October 2018 via mobile

You would fall in love with this, if you are looking for a hotel in a garden, and a lushly and lovely garden indeed. Old classic hotel but very well maintained. If this is your first visit to Hangzhou and you want to see the...More

2  Thank AH1956
Response from Travel812740, 公关经理 at Shangri La Hotel HangzhouResponded 8 October 2018

Dear Andy H, thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality and exceptional dining options. We look forward to welcome you back to our hotel soon.

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About
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Airport Transportation
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$119 - US$164 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Business
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
382
Price range
US$119 - US$164 (Based on Average Rates for a Standard Room)
Also Known As
Shangri La Hangzhou
,
Hangzhou Shangri La
Location
China > Zhejiang > Hangzhou
Photos
Traveller (338)
Room & Suite (81)
Dining (18)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
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Questions & Answers
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Room Tips
"Advise poeple , specially outside of China, NOT to stay at this place !! Rip -Off place"
amyzhao2000
2 days ago
Read review
"6th floor view"
F2241GDjh
1 week ago
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"Get a room with a view of the West Lake"
raymasterman
9 Aug 2018
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"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to..."
WandaL534
3 Jul 2018
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