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An example: I used their laundry service, which is astronomically priced. (They charge $7 per shirt.) It came back with a card saying that one of the shirts was "damaged" and therefore they hadn't washed it. But looking at the billing slip, they had charged...More
Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 10 November 2017
Thank you for your review of Shangri-la Hotel Hangzhou. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. Would you please provide us with more details via email at firstname.lastname@example.org so we...More
The hotel is a former government official hotel with 60 years old.The hotel is on the north back of lake. It is near the tourist boat terminal and other sceneries. Good view from hotel rooms. The hotel service is good.
The food in the canteen...More
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Response from 杭州香格里拉饭店, 销售部 at Shangri La Hotel HangzhouResponded 11 October 2017
Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us.
We have taken note of your comments about food.so we may investigate internally and take necessary actions to improve services if needed.
We look forward...More
A bit outdated hotel, though this gives the chance to experience classic colonial era feeling in Hangzhou.
Location is great, the West Lake is just a two minutes walk across the street.
Staff is competent and helpful. Clients are almost exclusively Chinese.
Breakfast leaves nothing...More
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 18 September 2017
Thank you very much for taking time to share your experience at the Shangri-La Hotel Hangzhou with us. I am glad to hear that you enjoyed our location. Should you travels bring you back to Hangzhou, I hope to have the chance to...More
I'll let you know about or experience and then tell you about the hotel. I also have to start by saying I've never had to complain about a room before.
We booked a deluxe garden view room and our guide telephoned the hotel in advance...More
Thank Jonathan D
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 4 September 2017
Dear Jonathan D, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the...More
Amazing hotel to stay in. Amazing look.rooms are very auspicious too. There is lake right in front of hotel.few rooms gives amazing view of Lake.simply awesome. The hotel has distinction of hosting few guest like Angela Merkel, Vladimir Putin etc.
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 31 August 2017
Thank you for sharing your experience at Shangri-la Hotel Hangzhou, We are delighted that you enjoyed our Shangri-la hospitality. We look forward to welcome you back to our hotel soon.
US$118 - US$190 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#25 Business Hotel in Hangzhou
#27 Luxury Hotel in Hangzhou
#44 Best Value Hotel in Hangzhou
Non-Smoking Rooms ,
Number of rooms
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