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Shangri La Hotel Hangzhou

15.5 km from Hangzhou centre
  • Free Wifi
  • Free Parking
  • Pool
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1 room, 2 adults, 0 children
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No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
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769 Reviews from our TripAdvisor Community

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Showing 277: English reviews
Johannesburg, South Africa
Reviewed 21 November 2016

On business in Hangzhou. Dont be fooled by the name. Really not more than a 3 star hotel at the most. carpets need to be replaced, breakfast was hugely disappointing - ordered an omlette and it came incorrect the first time and then raw the second time. Coffee was so watery could have been drinking something else. Aircon did not...

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Helpful?
1Thank dylan393
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear dylan, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Chagrin Falls, Ohio
Reviewed 18 November 2016

Enjoy great accommodations with a friendly staff. they will take care of your every need. The restaurant has great meals starting with breakfast and ending with desert after dinner. Enjoy your walk around the grounds..........take a boat ride on the lake. We always stay here when in the area.

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Helpful?
Thank Brent V
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Brent V, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. Thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely, Karl Karlsson General...

Sydney, Australia
Reviewed 13 November 2016

I have to say it is really not Shangri-la standard in terms of service and room conditions. Hotel is strategically located right next tot the famous West Lake. The view from room is amazing. Unfortunately that is the best thing you will get. Services in general are very poor. Staff are not so interested to help you or serve you....

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Helpful?
Thank melbcollege
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear melbcollege, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Reviewed 29 October 2016 via mobile

Not only is is hotel outdated but also the service is extremely disappointing. They were unable to complete even the simple task of calling a taxi on a Saturday evening. I was hoping for Shangri la standards but all I got was one star motel quality. Is this even a Shangri-La?!

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Thank Jeanne L
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Jeanne L, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future....

Rancho Santa Margarita, California
Reviewed 15 October 2016

Stayed 2 nights. Marveled at the ultra posh lobbies - the East Wing lobby and the West Wing lobby - visited by world leaders during the G20 summit that occurred in September, 2016. Ate at Peppino's, which served Italian cuisine (quite good), and at Shang Palace for Hangzhou cuisine and had a musician that played the most pleasant Chinese music....

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Thank WarrenChu
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Warren Chu, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. Thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou. Yours sincerely, Karl Karlsson General...

Hangzhou, China
Reviewed 11 October 2016 via mobile

Dear Shangri-La, I wanted to say big thank you for all of your effort to make my daughter's wedding so perfectly. As the first contact person for organizing the wedding, it was extreme few months before the wedding as it is the most important event for our family. The event went well. My son-in law is from Germany and therefore...

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Thank sunxiaoling
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear unxiaoling, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who...

Shanghai, China
Reviewed 6 October 2016 via mobile

I am a Shangri-la fan and always look for the hotel chain where ever I visit. However this is not by no means a Shangri-la standard hotel.and they should disassociate their name this hotel. The buildings are old and dated , which didn't bother me as much, however the musty, old smell was just too much. I walked in expecting...

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Thank Sabrina W
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Sabrina W, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future....

Cologne, Germany
Reviewed 17 September 2016

We booked this hotel fully trusting our experiences with Shangri-La and related hotels (like Kerry). What a disappointment when we entered the hotel. Having been warned that it might not be new, the entry hall was not a big surprise. The rooms though were smelling damp and old. The furniture and whole interior must have been the same when all...

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2Thank caat73
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear caat, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. We have taken note of your comments about facility seriously and we will look into the matter with our relevant departments immediately.I do hope that we will have the opportunity to welcome you again should your travels bring you...

Micheldorf
Reviewed 17 August 2016

This Hotel doesn't have the usual Shangri La Standard - it is more like an old fashioned Chinese provincial 4* Hotel, with staff who also don't really speak good English. The rooms were huge but all furnishings were old and a little shabby - with a lack of sockets that is no longer acceptable at least for business travellers. The...

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1Thank Cavey_Austria
杭州香格里拉饭店, 总经理 at Shangri La Hotel Hangzhou, responded to this review

Dear Cavey_Austria, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team and appropriate actions have been taken to remedy to this kind of situation in future. I...

Frankfurt, Germany
Reviewed 10 August 2016 via mobile

For me the Shangri-la group offers reliable, high end, luxurious properties all across Mainland China that I know to cover my needs regardless if I had been there before. It is the predominant hotel group in the region. This one unfortunately is pretty run down and needs remodeling; one thing though is really unique: the view across the lake is...

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Helpful?
1Thank Fabian K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Multilingual Staff
  • Babysitting

Additional Information about Shangri La Hotel Hangzhou

Address: No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Region: China > Zhejiang > Hangzhou
Price Range: RM626 - RM937 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Shangri La Hotel Hangzhou 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Shangri La Hangzhou
Hangzhou Shangri La
Hotel Style:
#25 Business Hotel in Hangzhou
#26 Luxury Hotel in Hangzhou
#49 Best Value Hotel in Hangzhou
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Questions & Answers

Questions? Get answers from Shangri La Hotel Hangzhou staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors”
 of 5 bubbles 381carped, 9 Jan 2017 | Read review
“Stay in East Wing Horizon Club Lake View Room”
 of 5 bubbles warreng999, 18 Dec 2016 | Read review
“Recommend a room with lake view - it's worth it.”
 of 5 bubbles WarrenChu, 14 Oct 2016 | Read review
“Not in this hotel”
 of 5 bubbles caat73, 17 Sep 2016 | Read review
“A room in front of the west lake....”
 of 5 bubbles luhe05, 31 May 2016 | Read review
5 of 5