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Shangri La Hotel Hangzhou

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Traveller (290)
Room & Suite (80)
Dining (16)
Ratings and reviews
#46 of 2,592 Hotels in Hangzhou
Certificate of Excellence
Ratings
Location
Cleanliness
Service
Value
Travellers talk about
“east wing”(32 reviews)
“horizon club”(15 reviews)
“classic hotel”(5 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Bar/Lounge
Fitness centre
Concierge
Spa
Wheelchair Access
4 Star Hotel
Offers from Shangri La Hotel Hangzhou
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Location and contact
No.78 Beishan Road, Xihu Distric, Hangzhou 310007, China
Name/address in local language
Hotel website
28.6 km to Hangzhou Airport
144 restaurants are within a 2 km radius
1.2 km from West Lake (Xi Hu)
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (851)
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11 - 15 of 326 reviews
Reviewed 2 April 2018 via mobile

We stayed at the Shangri La for three nights. We upgraded to a family suite including horizon lounge . This enabled us to the great breakfast with huge choice of food (western and Chinese), the lounge at any time for coffee, tea and drinks with...More

1  Thank Feida1
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 8 April 2018

Dear Feida1 Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back to...More

Reviewed 31 March 2018

I chose this hotel because of its location, it is just facing the West Lake and 20 minutes walk to the arboretum(where I want to see an owl). It was good for walking along the lakeside road on the early morning,and became ugly when the...More

Thank XUEGANG Z
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 8 April 2018

Dear Guest, Warmest greetings from Shangri-La Hotel, Hangzhou! Thank you for choosing to stay with us. It is with sincere regrets to read about your unpleasant experience. Please allow me to apologies, for any inconvenience and frustration caused. Rest assures we will investigate the matters...More

Reviewed 28 March 2018 via mobile

This is an OLD...really OLD hotel. Yes it is a Shangri-La but a really really old hotel. The time i went was still spring and air conditioning was kept at warm...no cold air coming out. Room is spacious but everything was old...bathroom had dark spots...More

1  Thank Jonathan N
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 8 April 2018

Dear Jonathan N Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back...More

Reviewed 1 March 2018 via mobile

There are already a lot of positive comments about the location of this hotel and they are valid. The hotel itself does not meet the standards of a typical Shangri-La hotel. It's awful in terms of service and interior, but the price is on 5...More

Thank hnr00c
Response from 杭州香格里拉饭店, 公关经理 at Shangri La Hotel HangzhouResponded 2 March 2018

Dear hnr00c, I would like to thank you for choosing the Shangr i-La Hotel Hangzhou, and for sharing with us your experience. I am truly sorry that your stay did not meet our usual high standards. Your constructive comments have been discussed with the team...More

Reviewed 22 February 2018 via mobile

Walk distance to the west lake. Every 8pm there is a music fountain show there and you may need to occupy a seat half an hour before that. Otherwise you can only watch from distance among crowds. You can easily find very good and tasty...More

Thank Lei S
Response from 杭州香格里拉饭店, 总经理 at Shangri La Hotel HangzhouResponded 26 February 2018

Dear Lei S Thank you for taking your time in sharing your kind feedback with us. We are delighted to hear that you have taken the opportunity to stay in our hotel and had a very memorable experience. We look forward to welcoming you back...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Heated pool
Indoor pool
Details
Price range
US$119 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#210 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$119 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#25 Business Hotel in Hangzhou
#39 Luxury Hotel in Hangzhou
#210 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (290)
Room & Suite (80)
Dining (16)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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Room Tips
"the hotel has gorgeous views of the West Lake. The hotel front office people are quite nice to try to accede..."
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"Choose the Horizon club rooms - service here is much better if you do not speak much Mandarin."
Read review
"Horizon Club rooms are quiet and elegant"
Read review
"Lake facing room"
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