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Sofitel Hangzhou Westlake

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Traveller (306)
Room & Suite (109)
Dining (33)
Overview
  • Excellent36%
  • Very good39%
  • Average16%
  • Poor6%
  • Terrible3%
Travellers talk about
“kwee zeen”(5 reviews)
“west lake”(98 reviews)
“sky garden”(4 reviews)
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (666)
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384 results
Traveller rating
150
113
69
32
20
Traveller type
Time of year
LanguageEnglish
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150
113
69
32
20
Show reviews that mention
All reviewskwee zeenwest lakesky gardenthe club loungerelation officerwalking distancerooftop barbuffet breakfastsuperb locationan upgradememorable staypillow menubeautiful cityhefang streetlanguage barrierinternet connectionshopping area
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1 - 5 of 384 reviews
Reviewed 2 weeks ago

Beautiful calm location next to the West Lake - interiors starting to show a bit of ware and tear, and need some investment to bring back to standard - as other new hotels appearing and offering top range service. Location thouhg walking around the west...More

Thank michaelrp2018
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago

Dear michaelrp2018, Thank you for taking the time to tell us about your experience at the Sofitel Hangzhou Westlake. I am sorry that hotels appearing did not meet your expectations; please allow me to express my sincerest apologies. we hope to have another chance to...More

Reviewed 2 weeks ago

The hotel is located across the road from the famous West Lake and the Xihu Tiandi restaurant area. Strolling along the bank of West Lake was peaceful and relaxing. The hotel staff at the reception was very friendly and upgraded our room when we checked...More

1  Thank Kimbo8
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago

Dear Kimbo8, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 5 weeks ago via mobile

Very good hotel near from bank, subway and shoppings Very good brake fast but a little expensive around Room with a good bed Very near from west lake a beautiful place to visit Internet connection is good Recommend!!!More

Thank Fabio O
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 3 weeks ago

Dear fabio, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed 18 June 2018 via mobile

My friend and I visited this hotel last year and had a really good experience but sadly this year things were not the same. Last year we had a fabulous room with plenty of space and some lovely little extras like fruit and cakes with...More

1  Thank Dovecotedweller
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 2 weeks ago

Dear Dovecotedweller, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. I am so happy to hear that you are the loyal guest to Acoor, especially to Sofitel brand. Overall was not up to your expectation this...More

Reviewed 5 June 2018

Excellent stay at the Sofitel Westlake. It is very near the Eastern entrance of the West Lake and close to the nearby cafes which is a good place to grab coffee before you start your day. Rooms were big (we also got upgraded to a...More

Thank Benson C
Response from SofitelHangzhou, Manager at Sofitel Hangzhou WestlakeResponded 5 June 2018

Dear Benson C, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. Terrific location always recommended by our guest, It's so glad that you agree with it. We are glad to have assisted your arrangements during your trip to another...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Hotel Amenities
Room Service
Business Centre with Internet Access
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Free Parking
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Indoor pool
Hot Tub
Details
Price range
US$123 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#187 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$166 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#13 Spa Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#187 Best Value Hotel in Hangzhou
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (306)
Room & Suite (109)
Dining (33)
Pool & Beach (3)
Questions & Answers
Ask a question
MrTembusu
10 March 2018|
AnswerShow all 3 answers
Response from Jilnick | Reviewed this property |
Breakfast options within walking distance from hotel, cheaper too. Our room faces the main road & the outside noise was not too bad & ok for us.
1
Vote
AZ_mom
3 November 2017|
AnswerShow all 2 answers
Response from TTle888 | Reviewed this property |
Yes they do
0
Votes
rui25frosty
5 January 2017|
AnswerShow all 2 answers
Response from Rachael T | Reviewed this property |
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0
Votes
Room Tips
"Choose the rooms facing the street to get better privacy as the back rooms face residential areas"
Read review
"If you book this hotel you should only expect a Novotel experience"
Read review
"Try to get a corner room"
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"Ask for top floor rooms and facing to West Lake."
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