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Sofitel Hangzhou Westlake

Traveller (320)
Room & Suite (112)
Traveller (320)
Room & Suite (112)
Dining (40)
Overview
No.333 Xihu Avenue, Hangzhou 310002 China See on map
Name/address in local language
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star accommodation
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Rooms
23 Dec24 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Description
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers More alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. Less
Hotel class
Hotel Amenities
HOTEL FEATURES
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Spa
Free Parking
Air Conditioning
Airport Transportation
Babysitting
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Minibar
Multilingual Staff
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Spa
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Romantic
,
Business
,
Spa
,
Luxury
,
Best Value
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
233
Price range
US$109 - US$165 (Based on Average Rates for a Standard Room)
Also Known As
Sofitel Hangzhou Westlake Hotel Hangzhou
,
Hangzhou Sofitel
Location
China > Zhejiang > Hangzhou
Nearby
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Reviews & more
691Reviews
367Photos
3Q+A
54Room tips
Traveller rating
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  • 23
Time of year
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Show reviews that mention
Had an initial problem with confirmed hotel pick-up at the airport which failed. At check-in at the hotel this issue was professionally handeled by the staff and manager on duty so the hotel compensated by timely return to airport at my departure six days later. special thanks to
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Review collected in partnership with Accorhotels.com
The hotel has a good location and just few minutes walk to the famous Westlake in Hangzhou.Still need to improve the decoration,facilities and maintenance to reach 5-star grade.Staff service helps to gain credit.
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Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 3 weeks ago
Dear haisanteresal, We very much appreciate your comments regarding your stay at the Sofitel Hangzhou Westlake. The terrific location is highly recommend by our guests, i'm so happy to know that you agree with it. Actually , the hotel has run more than 15 years, and renovation at 2014, but all of the facilities were well maintained by our team. I'd like to share with my team about the service was praised by you. And i am sure it will be serve an encouragement on drive to improve the service quality. Thank you again fir your comments and we are looking forward to see you soon and wish the stay be a pleasant one. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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While the location of the hotel is strategic and walking distance to West Lake , I am not impressed with the rooms and breakfast. the furniture is a little overused and it is one of the most boring breakfast spread I have had from the Sofitel chain.
The reception is not really En
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Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 3 weeks ago
Dear Chan L, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. Overall is not up to your expectation, please accept my apology. Especially for the room and breakfast. I'd like to know your breakfast preference and provide you a more satisfactory breakfast experience. Regarding your feedback on air-conditioning,The hotel air conditioning is not dual cycle, that is, it can only heat, or cool, but cannot do both in different parts of the building. Sorry we don't have the A/C at the season, Again, I'm sorry we didn’t explain this properly. We've fixed it now. Thank you again for your concerned, and we wish have an another opportunity to invite you back. Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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The overall impression of the hotel was "ok" but everything is a litte bit outdated. The breakfast was not very inviting and the choice was between low and average. However, there are much better hotels in this beautiful area. When I come again I will definitely choose another ho
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Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 2 weeks ago
Bonjour Joerg S, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
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Sofitel West Lake is a well located hotel for all that want to explore the wonders of the World Heritage City. Close to the lake and its very well kept old city the hotel offers an almost Sofitel ambiance. Nice and friendly staff. The only negative point I found is the breakfast
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Response from SofitelHangzhou, Manager at Sofitel Hangzhou Westlake
Responded 2 weeks ago
Bonjour CaldeiradaSilva, Thank you for taking time to share your experience based on your stay in Sofitel Hangzhou Westlake. The good location was highly recommended by our guests, and I'm so proud of you agree with it. Also, i am so happy to know that you praise the nice and friendly staff. Anyway,we regret that the breakfast experience did not meet your expectation, please accept our apologies, and we are always trying to know every guest's preference, so that we can deliver an high quality service for guests. Besides, I hope to have the opportunity to lead you to visit the rooftop when you stay again. Sincerely, Hedy Hu Guest Experience Manager Sofitel Hangzhou Westlake
Read more
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How should I go about booking a quiet renovated room on the hotel booking sites? Should I get the option with breakfast or it is easy to find breakfast in the vicinity? Thank you for your kind attention
Breakfast options within walking distance from hotel, cheaper too. Our room faces the main road & the outside noise was not too bad & ok for us.
1 vote
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Do the bathrooms in the luxury rooms have some kind of privacy door separating it from the bedroom? Hard to tell from the pictures.
Yes they do
0 votes
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Hi, How do I get to the Hotel from Ningbo airport? Thanks.
Sorry, I likely will not be much help. I took a cab and gave him the name of the hotel and address. Good luck!
0 votes
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"no special recommendation. I guess all rooms are average."
"needs rennovation"
"Choose upper floors, mine is on second floor and I could hear people shouting on the street."
"Choose the rooms facing the street to get better privacy as the back rooms face residential areas"
"If you book this hotel you should only expect a Novotel experience"
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