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Hotel Monterey Sapporo

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Hotel Monterey Sapporo
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774 Reviews from our TripAdvisor Community

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Showing 165: English reviews
Taipei, Taiwan
Reviewed 7 December 2016

This is the first time I anticipated such bad attitude hotel reception in Japan, upon my check in, (may be he thought I am from China not able to speak English), I should have ask his name, but my wife stop me doing that. Soon after a lady receptionist (seems more senior) come to help and extended an apology.

Thank Ukulele-sam1951
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you for staying in Hotel Monterey Sapporo. We are very sorry that bad attitude when you checked in. We have only a few staff can speak English, so it's hard to give better support to all of foreigner guests.Our stuffs are trained to be able to comunicate English now. We are shamed for our stuffs' English skill, but we...

Manila, Philippines
Reviewed 7 December 2016

This hotel would be our home for 4 nights, the rest of our stay in Hokkaido. We entered the hotel through the front door. It was a narrow hallway and you will not immediately find the reception desk. The hotel looked like an old home from a European country in 19th century times. We waited in the center garden as...

Thank GreenThumb331
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you enjoy hotel facilities and decoration and the room is comfortable for you. The location of this hotel is easy to walk to Sappro station and any shopping area. It's really suitable for tourist. If you have next chance to visit us, we are looking...

Reviewed 29 November 2016

This hotel is just diagonally across ANA Sapporo hotel (where the airport limo bus drops you) and JR Sapporo station, subway and ESTA all within walking distance. Courtyard was lovely, great for pictures and gives off a very old English extravagance/charm. Reception/Front desk was not easily visible as soon as you enter the hotel. Check-in was a breeze but staff...

Thank Mawy-Quek
monsap, フロント オフィス マネージャー at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that you enjoy hotel facilities and decoration and the room is comfortable for you. We are very sorry about poor support when you checked in. If you have a next chance to visit us, we are looking forward to seeing you again.

Reviewed 29 October 2016

Hotel felt like something out of Disney land with well-appointed internal furnishings that transported us to another world every time we stepped in after a day of sightseeing or shopping. Location-wise, it is as good as it gets for the price and about 2 mins walk away from Sapporo station with all the major malls in the area such as...

Thank Jordan L
Reviewed 29 October 2016 via mobile

Just finished a 5-night stay with the family at this quaint English themed hotel in Sapporo.Strategically located.its near Sapporo Bus Station- useful if you want to catch tours to the attractions of Hokkaido-Otaru,Lake Toya, Durango, Video etc. It's a shirt walk to Sapporo JR rail and subway stations and Odori Park us a short 15 leisurely walk away. Food and...

Thank Edmacan
Singapore, Singapore
Reviewed 18 October 2016

Stayed here for 2 nights with special rates from Agoda ( only 6,300 yen per night with breakfast) ! The main advantage of this hotel is its location - 0nly 2 mins walk to Sapporo station, Esta shopping center and also the Chuo tour bus terminal. It has an attractive bright green roof, so it helps to get your bearing...

Thank Esther Y
Muntinlupa, Philippines
Reviewed 14 October 2016

It has a very European feel, and it may be more appealing to mature guests. While it offered comfortable accommodations, many areas need urgent refurbishing, particularly the hallways which look dark and dreary. The function rooms where breakfast was served likewise needs refurbishing. Room 719 was a corner room that was quite spacious. The pillows were a tad too hard...

Thank miketri722
Hangzhou, China
Reviewed 9 October 2016

Second time living in Monterey, last time is in Osaka. If several hotels are on a par, I will choose Monterey. The days I was living was snowy, I felt in a Harry Potter world. The center post office is close by, I sent quite a lot of thing back home.

Thank emmadeng
Davis, California
Reviewed 27 August 2016

We stayed at this hotel for 2 nights. It is at the very convenient location, only 5 min walking distance to the Sapporo JR Station. This hotel has an old, nostalgia atmosphere and very English. The size of our room is reasonable and we had two single beds in the room. Beds were very comfortable and bedding and towels were...

Thank JaneJ2010
monsap, Front Desk Hasegawa at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that the location is convenince for your sightseeing in Sapporo. Also we are happy to know that our room facilities especially bedding are satisfied of you. We truly apologize that our stuff give you an diappointing impression for your first contact. We take this matter and...

Singapore, Singapore
Reviewed 20 August 2016

The hotel was a quick walk from the Sapporo station (can also be accessed by Exit 18 but no escalator, only stairs) about 5 - 7 min. The hotel was easily recognizable but the entrance was not. Staff wasn't very friendly and welcoming, no smiles. The family room was beautiful though, very English and very spacious. Toilet and bathroom were...

Thank chemislove
monsap, Front Desk Hasegawa at Hotel Monterey Sapporo, responded to this review

Thank you very much for staying Hotel Monterey Sapporo. We are glad to hear that room is good for your family. We are truly sorry that our staff give you an disappointing impression. We take this matter and your important opinion seriously. We will train all staffs hardly and try to not to happen same matter again.

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  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
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  • Dry Cleaning
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  • Banquet Room
  • Multilingual Staff
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  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hotel Monterey Sapporo is a British-themed hotel, graced with a façade of King's yellow and encapsulating the traditions of modern Europe, most notably London, England. The hotel's centerpiece is a splendid English indoor-garden, which is bathed in natural light from above and adorned throughout with the colorful flowers of the season. This courtyard is the perfect place for guests to sink into the rustic furniture, relax and unwind. ... more   less 

Additional Information about Hotel Monterey Sapporo

Address: 1-3 Kita 4 jo Higashi, Chuo-ku, Sapporo 060-0034, Hokkaido
Region: Japan > Hokkaido > Sapporo > Sapporo Station
Price Range: RM258 - RM1,550 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Monterey Sapporo 4*
Number of rooms: 250
Reservation Options:
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Hotel Style:
#2 Business Hotel in Sapporo
#7 Luxury Hotel in Sapporo
#9 Romantic Hotel in Sapporo
#17 Family Hotel in Sapporo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Monterey Sapporo staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I got a god deal on the room under $50 US but I think it should be a lot more. Higher floors have a better view.”
 of 5 bubbles U8661ZCbills, 7 Dec 2016 | Read review
“Not recommendable”
 of 5 bubbles Ukulele-sam1951, 7 Dec 2016 | Read review
“Corner rooms are large, good for 4 paxs”
 of 5 bubbles Mawy-Quek, 29 Nov 2016 | Read review
“Had a room on the highest floor - 9th floor. The window opens out to see Esta shopping center opposite and also the traffic below.”
 of 5 bubbles 271esthery, 17 Oct 2016 | Read review
“Corner room”
 of 5 bubbles miketri722, 13 Oct 2016 | Read review
5 of 5