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Sheraton Grand Hotel Hiroshima

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Sheraton Grand Hotel Hiroshima
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1,548 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Hotel Hiroshima
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Showing 959: English reviews
Italy
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

It's not spectacular or special by any means - it's an alright hotel that'll provide you a decent night's sleep and a standard breakfast buffet. The location, however, is magnificent: right next to the train station.

Helpful?
Thank Mawifo
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear Mawifo Thank you so much for staying with us and gave us a great comments. We are happy to hear that you had an enjoyable stay with us. We are looking forward to serving you again sometime soon. Thank you. More 

Brisbane, Queensland, Australia
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago via mobile

Wonderful hotel, very helpful staff, lovely facilities and we were lucky enough to get an upgrade! Thanks Sheraton! There were 3 of us sharing a room the beds were beautifully comfortable, the bathroom amazing, spotlessly clean, and we had a corner room with wonderful views. Close to the station and transport. We didn't dine here but it looked great. Thanks... More 

Helpful?
Thank DebS968
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear DebS968 Thank you so much for staying with us. Also I do appreciate for taking your time to give us such a great comment. We are happy to hear that you had enjoyable stay with us. We are looking forward to see you again! Thank you. More 

Aussie in Seattle
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago via mobile

Pros: Conveniently located, just outside Hiroshima station. Our room appeared to be recently renovated, it was located on the 18th floor. Spacious and very clean room Free wifi (however extremely slow during peak times). Modern gym Cons: Breakfast was not great. It took 20 minutes for a hard boiled egg. The buffet did not flow with ease, allowing people to... More 

Helpful?
Thank nesjo
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear nesjo Thank you very much for staying with us. Also, thank you very much for taking your time for the comment. I’m sorry that you did not know about the charge for the pool beforehand. If you book for Club floor rooms, then pool access will be included in the room rate. Please conceder it for your next visit.... More 

Auckland Region, New Zealand
Level Contributor
110 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 2 weeks ago

We stayed in a Deluxe king room for 4 nights late October. This is an absolutely lovely hotel & I have no doubt it is the top choice in Hiroshima. At the time we stayed the rate was exceptionally good for a hotel in this category. The hotel is joined to the Hiroshima railway station via an airbridge, you enter... More 

Helpful?
Thank KiwiExplorer
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear KiwiExplorer Thank you very much for staying with us at Sheraton Grand Hiroshima Hotel. Also, thank you very much for taking your time to give us a feedback. We take your word seriously and pass this on to our management team to provide better services in the future. We promise you that we will work together to provide most... More 

London, United Kingdom
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 weeks ago

The hotel is just a few minutes walk from the station. The only problem, if anything, is all the shops and restaurants are on the other side of the station. So we had to use our rail passes just to get through to the other side. Not sure what people who don't have valid rail passes do. The breakfast area... More 

Helpful?
Thank Sharon1306
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear Sharon1306 Thank you very much for staying with us. Also, thank you very much for taking your time for the comment. I’m sorry that you did not know about the charge for the pool beforehand. If you book for Club floor rooms, then pool access will be included in the room rate. Please conceder it for your next visit.... More 

San Diego
Level Contributor
114 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 weeks ago via mobile

Excellent property centrally located 5 min from main station and underground shopping. Rooms are spacious and extremely new and well kept condition. The lobby restaurant where breakfast is served is amazingly small with a line waiting for tables in the morning. Breakfast buffet selection is very limited and so is the buffet for dinner. Taste is on the average. Still... More 

Helpful?
Thank o2mpx
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear o2mpx Thank you very much for staying with us at Sheraton Grand Hiroshima Hotel. Also, thank you very much for taking your time to give us a feedback. We take your word seriously and pass this on to our management team to provide better services in the future. We promise you that we will work together to provide most... More 

Chester, United Kingdom
Level Contributor
144 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 3 weeks ago via mobile

Whilst our room was ok, the juxtaposition of the toilet and bathroom visible from the bedroom area was a bit odd albeit frosted glass. Convenient for the station. Excellent check-in staff. Breakfast was a bit of a problem, vastly understaffed so a huge queue developed both mornings we were there as they don't have time to clear tables. We were... More 

Helpful?
Thank claudiaWirral
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear claudiaWirral Thank you very much for staying with us at Sheraton Grand Hiroshima Hotel. Also, thank you very much for taking your time to give us a feedback. We take your word seriously and pass this on to our management team to provide better services in the future. We promise you that we will work together to provide most... More 

Melbourne, Australia
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 weeks ago

Close proximity to north exit of station. Lobby on second floor. We stayed for two nights in a King Corner Room with great views. The room was lovely, very spacious,with a comfortable kingsize bed and quality linen and pillows. A sitting area with couch, coffee table facing the TV. Bathroom has self contained shower and bath areas separated by the... More 

Helpful?
Thank CCH1960
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear carolynclarehunter Thank you very much for staying with us. Also, thank you very much for taking your time for the comment. I’m sorry that you did not know about the charge for the pool beforehand. If you book for Club floor rooms, then pool access will be included in the room rate. Please conceder it for your next visit.... More 

Surrey
Level Contributor
410 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 216 helpful votes
Reviewed 3 weeks ago via mobile

Very nice hotel at north exit of train station so very convenient, although hotels on south exit side slightly better for city access. Hotel feels quite luxurious and our room was very spacious and huge by Japanese standards. Wonderfully comfortable bed and pillows. Liked the open plan vanity and sink arrangement within the room. Not so sure about the wet... More 

Helpful?
Thank Jasmine101Surrey
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear Jasmine101Surrey Thank you so much for staying with us and gave us a great comments. We are happy to hear that you had an enjoyable stay with us. We are looking forward to serving you again sometime soon. We hope you all the best!! Thank you. More 

Melbourne, Australia
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 weeks ago

Apart from the lobby not being on street level, it's an excellent hotel. Double room was spacious and bed extra comfortable. Staff at checkin were extremely helpful . Would reccomend this hotel to travellers not on a budget.

Helpful?
Thank Kezzyjean
宿泊部支配人, フロント オフィス マネージャー at Sheraton Grand Hotel Hiroshima, responded to this review

Dear Kezzyjean Thank you so much for staying with us. Also I do appreciate for taking your time to give us a great comment and compliment on our staff. We are happy to hear that you had an enjoyable stay with us. We are looking forward to see you again!! More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Sheraton Grand Hotel Hiroshima

Address: 12-1 Wakakusacho, Higashi-ku, Hiroshima 732-0053, Hiroshima Prefecture
Region: Japan > Chugoku > Hiroshima Prefecture > Hiroshima
Price Range: RM489 - RM1,614 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Grand Hotel Hiroshima 4*
Number of rooms: 238
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Hiroshima
#1 Family Hotel in Hiroshima
#1 Luxury Hotel in Hiroshima
#1 Business Hotel in Hiroshima
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Hotel Hiroshima staff and other travellers.
14 questions
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Questions? Get answers from Sheraton Grand Hotel Hiroshima staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors are quieter”
 of 5 bubbles Q7924PJpeterb, 1 Dec 2016 | Read review
“Even low floors have a good view”
  • Comfortable chairs and bed
  • Open plan made the room very spacious
  • Everything top quality and in excellent condition
 of 5 bubbles KiwiExplorer, 15 Nov 2016 | Read review
“The pool use is chargeable. Breakfast gets crowded, so go early or go a little later.”
 of 5 bubbles Sharon1306, 14 Nov 2016 | Read review
“Go for club lounge floors!”
 of 5 bubbles briday, 1 Nov 2016 | Read review
“High Floor Corner Rooms”
 of 5 bubbles davidglobetrotter, 23 Oct 2016 | Read review
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