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Oriental Hotel

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390 Reviews from our TripAdvisor Community

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Showing 94: English reviews
Taipei
Reviewed 11 May 2014

Everything is just perfect in this hotel. I love the atmosphere and all the amenity in the room. The interior design is just what I love. I had a great stay there. Any chance to back to Kobe, I will definitely choose this hotel. BTW, the breakfast was so delicious!!!

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Helpful?
Thank Miki_Hsu
Oriental_Hotel_Kobe, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Miki_Hsu, We are very pleased to hear that you enjoyed your stay with us! We take extreme pride in how our guests "feel" while at our hotel and not only on the exterior, so we are very glad to hear that the atmosphere was just right for you. And as for breakfast, I feel the exact same way you...

Zionsville, Indiana, United States
Reviewed 18 March 2014

Stayed here for two nights while on business in Kobe. Truly a very classy and well done place. The staff was very helpful and service focused. Positives included a good sized room, helpful staff, free wifi, a great breakfast buffet, good location, a very nice bar and lots of conveniences in the room. It was a very pleasant and soothing...

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Helpful?
Thank MJN63
orientalhotel01, Guest Relations Manager at Oriental Hotel, responded to this review

Dear MJN63, Thank you for taking the time to share your kind words. We’re very proud that we were able to help you unwind after your long trip and enjoy your stay here at Oriental Hotel. We’re constantly striving to improve our services and establishment to best service our guests, so the next time you come back we hope to...

Chicago, Illinois
Reviewed 9 March 2014 via mobile

The Oriental speaks class from the moment if check-in. The staff speak English and are courteous. The rooms spacious and large. The location perfect for Kobe. I would recommend staying for business or pleasure.

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Helpful?
Thank LizaAllee
orientalhotel01, Guest Relations Manager at Oriental Hotel, responded to this review

Dear LizaAllee, We very much appreciate your kind words and recommendation. We love nothing more than hearing that our guests were able to enjoy themselves while at Oriental Hotel. The next time you decide to head back to Kobe, we hope that we will have the pleasure of serving you again.

Indianapolis, Indiana
Reviewed 6 March 2014

I couldn't get out of this place fast enough. The staff, who are very courteous and everywhere, do not speak English. I had several occasions to need assistance and one time I went to the front desk, during normal hours, and they had to find someone out of the restaurant. He initially did not understand what I wanted so to...

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Helpful?
2Thank Souris52
orientalhotel01, Front Office Associate at Oriental Hotel, responded to this review

Dear Souris52, Thank you for choosing Oriental Hotel during your stay in Kobe. First and foremost we sincerely apologize for the frustration caused during your stay with us. We are constantly striving to provide our guests with the best possible service and it is never our intent to have a guest leave disappointed. Our guest’s voice is one of the...

Indianapolis, Indiana
Reviewed 18 February 2014

I've stayed at the Kobe Oriental hotel on business trips several times. This is one of the best hotels I've stayed in. Superb checkin and checkout service (no waiting!), the service is excellent, the rooms are very nice with top brand toiletries. Restaurant and bar offer great choices. Breakfast buffet was excellent with options for personally cooked. If forced to...

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Helpful?
1Thank Bob K
orientalhotel01, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Bob K, Your kind words humble us and give us even more positive energy to help give our guests an unforgettable time while staying at Oriental Hotel. We’re very happy that time in and time out we were able to meet your needs and give you a satisfying and quality stay. Just like you, I also love our breakfast...

Geelong, Victoria, Australia
Reviewed 11 December 2013

First trip to Japan for a conference. Staff very professional and helpful. Much different feel and more intimate including the Reception on 17th floor with lovely views. Rooms are lovely, very large with great facilities. Nice touches were free bottles of water and just a feeling of class. Very centrally located. Only minor quibble was that the free wifi was...

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Helpful?
2Thank Peter M
orientalhotel01, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Peter M, We are honored that you chose to make Oriental Hotel your first hotel in Japan and that we were able to receive such a wonderful rating and review from you. We love that you were able to feel the class and comfort that we want our guests to feel each and every time they visit. Our Wi-Fi...

Melbourne, Australia
Reviewed 19 October 2013

In Osaka for a week or so, ended up spending 1 night at the Oriental. I was greeted on the street as I got out of the taxi and was looked after perfectly form that moment on. Thought it was strange that the "lobby" was on the top floor until I got up there and saw the view. Rooms are...

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Helpful?
1Thank Ian T
orientalhotel01, Guest Relations Manager at Oriental Hotel, responded to this review

Dear Ian T, Thank you for taking the time to comment on your stay with us at Oriental Hotel. We are very pleased to hear that you enjoyed your stay with us as well as our Main Dining restaurant. Just for reference, our lobby is located on the 17th floor to make sure our guests start their stay with us...

Vancouver, Canada
Reviewed 8 August 2013 via mobile

My boyfriend and I stayed here in August and we had an extremely pleasant time. Our overall experience was excellent, with absolutely nothing to complain about. The service we received was unbelivably good. Like my title, they redefine going above and beyond in terms of service. The hotel is located not too far from Sonnomiya station, the main hub of...

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Helpful?
2Thank justinehsu
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for choosing ORIENTAL HOTEL during your stay in Kobe. We are delighted to hear that our guest rooms as well as our staff were able to go above and beyond your expectations for service. We are also delighted to hear that our hotel's interior design and lighting gave you a modern, yet oriental-feel. We hope you enjoyed Kobe...

London, United Kingdom
Reviewed 12 June 2013 via mobile

We stayed here with my partner in April and we do not know why we have never stayed here before! We come to Kobe yearly to visit family and have stayed in a lot of hotels and have never been satisfied, until we stayed at the Oriental! The rooms are huge for Japanese standards, which is great for my tall...

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1Thank MandarinYB
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for choosing ORIENTAL HOTEL during your stay in Kobe. We are delighted to hear that our guest rooms as well as our staff were able to exceed your expectations in making your stay comfortable. Here at ORIENTAL HOTEL, we always strive to provide our customers with the best in accommodation, cuisine and service and we take pride in...

Tel Aviv, Israel
Reviewed 25 April 2013

The hotel was beautifully designed, the room seemed pretty new and was very comfortable and stylish. The location of the hotel was great- very close to the "action" but not in the middle of it all (which made it more relaxing). The staff in general (and the concierge especially) was excellent and extremely helpful- though not all of them spoke...

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Helpful?
1Thank Kate R
omotenashihotels, フロント オフィス マネージャー at Oriental Hotel, responded to this review

Thank you for staying at Oriental Hotel with us. We are glad that you liked our rooms and how you had a wonderful time in Kobe. We will continue to work harder on our english. We really do hope to see you again soon. ORIENTAL HOTEL

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Steak House Medium Rare
Steak House Medium Rare
Cuisines: Steakhouse, Japanese, Grill, Fusion
The Bar J.W. Hart
The Bar J.W. Hart
Cuisines: Italian, Japanese, Bar, Cafe, Pub
Sushi Kanbe
Sushi Kanbe
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Oriental Hotel

Address: 25 Kyomachi Chuo-ku, Kobe 650-0034, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe
Price Range: RM785 - RM2,234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oriental Hotel 4.5*
Number of rooms: 116
Reservation Options:
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Hotel Style:
#1 Business Hotel in Kobe
#2 Family Hotel in Kobe
#2 Luxury Hotel in Kobe
#2 Spa Hotel in Kobe
#3 Romantic Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from Oriental Hotel staff and other travellers.
3 questions
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Questions? Get answers from Oriental Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for an ocean view and stay away from the elevators, their jingle is loud.”
  • Standard room, city side
  • Standard room, city side
 of 5 bubbles paolaa776, 13 Nov 2016 | Read review
“Try to get a room on a high floor overlooking Harborland. The lights at night are quite magnificent.”
  • Night view across Harborland
 of 5 bubbles carolinesW6305IV, 3 Jul 2016 | Read review
“10th floor or above and a view of the harbor with a King bed.”
 of 5 bubbles lifeistoogood, 5 May 2016 | Read review
“There are 2 Oriental Hotels in Kobe. Don't mix it up.”
 of 5 bubbles BBCCHongKong, 9 Apr 2016 | Read review
“the room facing the sea is better than mountain”
 of 5 bubbles tomoki0208, 7 Feb 2016 | Read review
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