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Kobe Bay Sheraton Hotel and Towers

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Kobe Bay Sheraton Hotel and Towers
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740 Reviews from our TripAdvisor Community

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Showing 139: English reviews
Las Vegas, Nevada, United States
Reviewed 4 days ago NEW

I can't say enough good things about my experience at the Kobe Bay Sheraton. The customer service was spectacular! We were in the middle of trying to close on a house in the United States - argh - and the SPG desk was lovely in helping us connect with our representative back home and make all of the necessary arrangements....

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Thank Katie M
Reviewed 2 weeks ago

This hotel is located on Rokko Island and is far away from the main attractions of Kobe. However, there is a train station that can bring you to them. The best part of the hotel is that they provide you access to the onsen which is a modern and nice one. The onsen will definitely provide you a relaxing time....

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1Thank Jason C
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. This hotel is connected to the train station and made access easy, although some may find it a bit far from the central of Kobe since it is located on the Rokko island. We are glad to hear that...

Hong Kong, China
Reviewed 2 weeks ago

I was staying in the hotel's 19/F Club Room when I wrote this review in January 2017. I returned to this hotel again because labuffet at st year I experienced good service and room service with the Club Rooms - with panoramic view, Club Lounge and free spa. The buffet at Garden Cafe, 1/F, is a must for visiting to...

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Helpful?
1Thank KWAN K
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appireciate your valuable feedback. However, we really regret to know that we were not able to exceed your expectations. Unfortunately we did not demonstrate this during your stay and please accept our apologies for the inconveniences. Regarding the Club Lounge service, we will...

Chicago, Illinois
Reviewed 3 weeks ago

This was my first trip to Japan and I was attending a meeting at the convention center in Kobe. The hotel is large and is close by the Central train station which is nice if you want to explore the rest of the city. I was in a towers club room which was large, relaxing and comfortable. All of the...

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Helpful?
Thank TravelinKenChi
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. In addition to that, guests...

Singapore
Reviewed 4 weeks ago via mobile

Stayed here for 2 nights at the club floor. Loved the room and the extra security ie the card-access security door to the rooms. From my floor, there's a direct lift to the onsen. I'm not sure if there's a ladies' floor but the club floor is secured enough. The club lounge is a bit small and during evening cocktail...

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Helpful?
Thank amiel99
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy the club floor, onsen and breakfast. We will share your comments with our team and we will continue to try to improve our service skill and provide you more...

Vancouver, Canada
Reviewed 4 weeks ago

The location of this hotel is way above expectation. It is on Rokko Island, which is a new residential area. It is well organized with shops, restaurants and supermarkets. Yet it is quiet and free from the hustle and bustle of Kobe, let alone Osaka. And by trains, it is less than 20 mins from Kobe and less than 40...

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Helpful?
Thank Ray820
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy the location, lounge and onsen. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. But guests also have...

Reviewed 4 weeks ago via mobile

I am writing this late review with fondness as I recall the fantastic stay I had at Kobe Bay Sheraton. Booked 1 night at this hotel for my birthday and travelled with my Malaysian friend from Osaka. Everything about this hotel is outstanding! Love the huge size of the room compared to Japan standards! The hotel prepared a welcome card...

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Thank Khid
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your birthday. We appreciate your valuable feedback and we are glad to hear that you can enjoy our room, service and onsen. We will share your comments with our team and we will continue to try to improve our service skill and provide you more comfortable stay...

Hyogo Prefecture, Japan
Reviewed 14 December 2016

Stayed here to celebrate a birthday and they kindly left a birthday card and some sweets in the room. Room was spacious, clean and comfortable. Bathroom had nice products and a separate shower and bath. We visited USJ from the hotel- you can buy day tickets to the park at the hotel and there is a direct bus for 900...

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Thank floflo12336
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. Though it is not in...

Kusadasi, Turkey
Reviewed 28 November 2016

I love Rokko Island and normaly I stay at my favorite Plaza Hotel, This time I came here just for Onsen.My room was at Ladys 12th FL.Room with Sea View and Bathroom was very nice with Jakuzi. Onsen was ok but bit busy with non hotel guest.After Onsen I went to Ladys Lounge for relax with harb tea.Very quiet as...

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Thank Aychan2006
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay, onsen and Sheraton Marche. Onsen is regarded with great favor among not only Japanese but also foreigners, so sometimes get crowded. Sheraton Marche has wide assortments of...

Taipei, Taiwan
Reviewed 24 November 2016

I've been staying at this hotel for almost 10 years, and in general it was the same. Whether one would take it as a good or bad thing, that is up to you. With the addition of the Onsen, I loved staying here even more. When I came back to the Hotel during end of November, there were a lot...

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Helpful?
Thank 7Knights_Rudy
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for your patronage and choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. And, we deeply apologize for matters concerning your stay. We regret that we have skipped the call to you, couldn't operate the lounge well and exceed your expectations. We will share your comments with our team...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
Official Description (provided by the hotel)
Parking: 201 ... more   less 

Additional Information about Kobe Bay Sheraton Hotel and Towers

Address: 2-13 Koyo-cho Naka, Higashinada-ku, Kobe 658-0032, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe > Island Center Station , Island Kitaguchi Station
Price Range: RM428 - RM1,235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kobe Bay Sheraton Hotel and Towers 4*
Number of rooms: 276
Reservation Options:
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Also Known As:
Kobe Bay Sheraton Hotel
Sheraton Kobe
Kobe Sheraton
Hotel Style:
#5 Luxury Hotel in Kobe
#8 Business Hotel in Kobe
#13 Family Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from Kobe Bay Sheraton Hotel and Towers staff and other travellers.
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Questions? Get answers from Kobe Bay Sheraton Hotel and Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Room not at 19/F”
 of 5 bubbles 842kwank, 4 Jan 2017 | Read review
“If you can get a better price without the lounge, do so. It's not worth it.”
 of 5 bubbles 7Knights_Rudy, 24 Nov 2016 | Read review
“Ask for a top floor overlooking the sea. The room we had was simply gorgeous.”
 of 5 bubbles warrenD190, 9 Oct 2016 | Read review
“Upper room for view of the view of grand island”
 of 5 bubbles dougs2829, 23 Aug 2016 | Read review
“Higher floor for the bay view”
 of 5 bubbles kitty-hello, 19 Jul 2016 | Read review
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