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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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234 Reviews from our TripAdvisor Community

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Showing 122: English reviews
Reviewed 4 February 2017

2 night Nov 2016 Hotel Its raison d’etre: Fabulous riverside location, surrounded by wooded hills, rather being surrounded by urban development as is more usual in Japan. As a result, it’s a very peaceful and relaxing place. Very hard to beat the one-off unique “arrival experience” on the hotel’s charming private water taxi. However, this does make it a bit...

2Thank gmbklm
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear gmbklm, Thank you for taking time to review our property and also thank you for choosing HOSHINOYA Kyoto from among a number of hotels. We are pleased to hear that you could relax at your recent stay and we truly appreciate your kind comments. Every season, we have different atmosphere here in Arashiyama. We do hope to have a...

Singapore, Singapore
Reviewed 1 February 2017 via mobile

The arrival at Hoshinoya is outstanding. An idyllic boat trip complete with blankets and hot water bottles, brilliantly welcoming staff and a lovely entrance into the property. The room was lovely, fronting the river and with a comfortable bed and all basic requirements. A nice touch of a welcome bottle of sparkling sake. The first night we dined at the...

1Thank rebeccdi
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear rebeccdi, Thank you for taking the time to share your review. In the meantime we are glad to read that you liked the location and the room you stayed, I regret to hear that your recent visit did not meet your expectations. We sincerely apologize for the concerns you experienced about limited options for meals. I shared your comments...

Kaohsiung, Taiwan
Reviewed 3 January 2017 via mobile

Sometimes hotels for me is not to relax. But more work. Ha ha ha. Especially when you carrying a kid in a training stage. Obviously my son has picked a rival: picky Me. The hotel too, about our stay. I deserved all the wipe. And was responsible to maintain the silence of this hotel shall provide. So me and my...

Thank whyask58
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear whyask58, Thank you for taking the time to give us a review. We are wishing that you have lasting memories of your time with your family in Kyoto. Should your travels bring you back to Kyoto, we would love the opportunity to welcome you back. Sincerely, Guest Relations Manager

Reviewed 26 December 2016

You must experience this to understand why I can't write a more detailed review. Everything is so Japanese, thoughtful, serine and traditional. From your boat ride in to traditional Japanese in room breakfasts. The only "complaint" I have is that my lounge clothing did not fit at all. Sizes were made for tiny Japanese women not a curvy American lady...

1Thank sarahbelle67
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear sarahbelle67, Thank you very much for staying at HOSHINOYA Kyoto and for recommending us as a place to stay for experiencing something about Japan. Your comments are gratefully received. Also, I forwarded your feedback about clothing to the Housekeeping team. We strive to provide great experiences for all guests no matter what season our guests visit and stay with...

Reviewed 1 December 2016 via mobile

The hotel lies on an idyllic place. For the autumn colours we were 1 week too late. That's nothing you can do about this! Nevertheless, it's a very romantic place. Very unique lie! However, we stayed at another Hoshinoya hotel in Karuizawa a few days before. I like that place better, the rooms are bigger, has a balcony. The gathering...

1Thank Hely T
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear Hely T, Thank you for taking the time to share your comments. Your feedback that you experienced the difficulty in reading in the room provides us opportunities to further enhance our guest experience. Thank you again and I will make sure to share your comments with the rest of the team and we strive to provide a great hotel...

Reviewed 30 November 2016 via mobile

My husband and I were privileged to spend 4 glorious nights at this outstanding property. The holistic experience begins the moment we step foot on Hoshinoya's private boat landing. We're literally transported to a timeless era where service is warm, welcoming and authentic. The resort stands majestically like an elegant grand old dame from a bygone era, immaculately maintained. Every...

1Thank skd3339
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear skd3339, Thank you very much for taking the time to write such a great review. We are delighted to hear that you thoroughly enjoyed your stay with us. We are deeply touched by your note saying that “the resort stands majestically like an elegant grand old dame from a bygone era, immaculately maintained.” Your comments are the best motivation...

Bangkok, Thailand
Reviewed 28 November 2016

Despite the high price of rooms, I really enjoy the way we made entrance to the hotel by boat. I love that the hotel nestled in the forest by the river. The view in autumn was awesome. But for people who cannot cope with stairways, I wouldn't recommend. I joined the morning walk, a free activity, and I loved it....

1Thank Paploen
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear Paploen, Thank you for taking time to review HOSHINOYA Kyoto. We are pleased to hear that you had a good time at your stay and also the morning walk. Every season, we offer different activities here in Kyoto. We do hope we have another chance to welcome you back again in the near future!   Sincerely, Guest Relations Manager

Palo Alto, California
Reviewed 1 November 2016 via mobile

Yes, this is expensive but worth pampering yourself when you want something special. From the boat ride to the property to the aesthetic design in garden, building, and amenities, this is a 'treat'. Unique location away from thr tourist crowds. Superb attention to service and luxury. A very pleasant way to learn and experience Japanese style.

Thank P T
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear P T, November in Arashiyama, Kyoto is certainly a magical time to visit! It was our pleasure to host you and we appreciate you sharing your experience with us. We are thrilled that you enjoyed our HOSHINOYA hospitality and that you relaxed in the comforts and Japanese styles. We thank you again and look forward to welcoming you back...

Hong Kong, China
Reviewed 23 October 2016

We lived there in the sakura season. Service very good since they helped to book restaurants, many of them are so popular that you cannot book by yourself. Since we arrived late and the boat stopped service, they drove a car to pick up at 11 o'clock. I am planning to take my parents there next year's autumn.

Thank lsrstranger
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear lsrstranger, Thank you for taking the time to review HOSHINOYA Kyoto. We are pleased to see you had an enjoyable stay with us. Every season, the atmosphere differs here in Arashiyama. We truly look forward to your next visit in autumn with your parents. Sincerely, Guest Relations Manager

Greenville, South Carolina
Reviewed 18 September 2016 via mobile

The property is as gorgeous as the pictures, the room even better than the pictures. The staff was incredible; overall the service the best we've experienced. It was our 15th anniversary and they brought a complimentary bottle of sparkling sake after checking in (check in is in room). They may not wish this advertised, but just to provide an example,...

3Thank Donald G
Hoshino_Resorts, お客様担当マネージャー at HOSHINOYA Kyoto, responded to this review

Dear Donald G, Thank you for giving us such a great review following your recent visit. We are thrilled that you had a wonderful stay here at HOSHINOYA Kyoto and hope you have lasting memories of your 15th anniversary. We especially enjoyed reading the very begging part, that "the room even better than the pictures." Your high praise for us...

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04/06/2017 05/06/2017
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Staying in Western Kyoto

Neighbourhood Profile
Western Kyoto
Western Kyoto is home to some of the city's best eccentricities. Kyoto's Saga-Toriimoto Preserved Street takes visitors back in time to the Meiji Period, where old homes have been transformed into tea houses and eateries. Pleasure boats drift down the riverbank, under wooden bridges that beckon nature lovers to hiking trails and botanical walks. The area's famously tall bamboo groves, monkey park, and impressive vistas during the Hanami cherry blossom viewing season mean that it is busiest in warmer months, though also gorgeous in the fall, when the mountains and hills along the banks turn multi-colored. Historic and engaging, even the rail cars in Western Kyoto seek to exemplify its traditional nature and scenic beauty. Many people, including natives, come to visit the 1,200 rakan statues at the Otagi Nenbutsuji Temple, which is still in use as a religious site.
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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Concierge
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Kyoto's famed craftsmanship and celebrated history pervade every inch of this fully restored century-old property, from the woodblock-print designs in guestrooms to the refined Kaiseki meals, landscaped grounds, and timeless setting in Arashiyama, a former playground of cour nobles. ... more   less 

Additional Information about HOSHINOYA Kyoto

Address: 11-2 Genrokuzancho, Nishikyo-ku, Kyoto 616-0007, Kyoto Prefecture
Region: Japan > Kinki > Kyoto Prefecture > Kyoto > Western Kyoto
Price Range: RM2,007 - RM5,282 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HOSHINOYA Kyoto 4*
Number of rooms: 25
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Also Known As:
Hoshinoya Kyoto Hotel Kyoto
Hotel Style:
#21 Top resorts Hotel in Kyoto
#24 Luxury Hotel in Kyoto
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Questions & Answers

Here's what travellers have asked, with answers from HOSHINOYA Kyoto staff and other travellers.
6 questions
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Gurugram (Gurgaon), India
over a year ago

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Questions? Get answers from HOSHINOYA Kyoto staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best in spring or autumn, not winter”
ananasjapan, 1 Mar 2017 | Read review
“make the restaurant reservation when you book your room, and specify which part of the restaurant if you have a preference.”
gmbklm, 4 Feb 2017 | Read review
“We had a basic room and I believe going up one level would have made a considerable difference. All of the rooms are river facing.”
MrMrsJim, 13 Jul 2016 | Read review
“We appreciated the river-view room that we booked -- the view was spectacular.”
Limesbridge, 20 Jun 2016 | Read review
“I think all rooms have the same great river view”
Stekype, 4 Dec 2015 | Read review
5 of 5
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