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Hotel Keihan Universal City

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Hotel Keihan Universal City
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550 Reviews from our TripAdvisor Community

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Showing 53: English reviews
Singapore
Reviewed 23 June 2016

Hotel is less than 5min walk from USJ entrance, and you can buy tickets and express passes at Hotel Lobby. After a whole day at USJ, it's good to be able to get back to your room so quickly instead of having to squeeze onto the the train with the masses. Just outside the hotel are dozens of eateries offering...

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1Thank 222gilliann
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Dear Valued Guest, Thank yo for choosing Hotel Keihan Universal City as an accomodation facility on your trip to Universal Studios Japan. We are delighted to read a good review coming from you. Your review wil help us improve our services more to meet the standards of our guests both foreign and local. It is a great privilage to serve...

Brisbane, Australia
Reviewed 9 June 2016 via mobile

The staff were very helpful and do their best although only one person at the reception spoke english during our stay. The rooms were average but comfortable. I think this was a great base as we were visiting Universal Studios. I dont see any reason to atay here unless you were visiting Universal Studios. The themed rooms are not very...

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Thank Ninjamekanik
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Dear valued guest Thank you for staying here at Hotel Keihan Universal City. We are gratful to read from this review that your stay in our guest room is quite comfortable. However, I appologize for the fact that the theme of the room did not meet your standards. We had a woody woodpecker room before, but since we changed the...

Solo, Indonesia
Reviewed 9 June 2016 via mobile

What i love about this hotel is how they treat their guests like family. The staffs were great. Very helpful and so friendly. Checking time was so quick even though they have a lot of guests queueing at that time. We stayed for 2 nights at this hotel. We chose this hotel because they have family room and it located...

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Thank mamellyn
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for stayin here at Hotel Keihan Universal City. It seems that you have really enjoyed your stay in our Hotel. I am so glad that even though our staff does not speak much english, it still did not became a problem during your stay. I am so glad to know that the waiting time during your check-in was...

Singapore
Reviewed 29 May 2016 via mobile

Great stay! We only stayed a night to spend time at universal studios which is right down from the hotel. Perfect location, food everywhere along the pedestrian mall strip right next to the theme park. Convenient with food and convenient stores as well as shops. Room was big and clean! Very kid friendly with a stool provided, toothbrushes, comb, bath...

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Thank 00Jay
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had enjoyed your stay here in our hotel. Our Facility is famous for being close to Universal Studios Japan and to the Universal City station which gives the guest a quick access to Osaka City. We strive everyday to give our guest a...

Perth, Australia
Reviewed 20 May 2016

Stayed in a concept double room for 5 nights due to the proximity of USJ and Kaiyukan. The décor was great. The room was small and a tight squeeze with our suitcases. The view from our room was stunning! We could see the USJ themepark and the Giant Tempozan ferriswheel which was quite romantic. Did not eat at the hotel...

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Thank RRituR
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had a delightful stay in our facility. Our hotel is known to have a quick access to Universal Studios, Osaka City, and both Kansai and Itami Airport. You seemed to have enjoyed Universal City Walk, the facility just outside the hotel where you...

Tokyo, Japan
Reviewed 30 April 2016

Having one of the best deals there is,in just a few steps outside USJ. The location is just perfect,you won't have a hard time finding everything you might need. This Hotel offers great value and service to their guest. The staff has been very attentive in our needs, although some may not speak fluent english,but still everyone tried their best...

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Thank AnnMielle P
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had a delightful stay in our facility. Our hotel is known to have a quick access to Universal Studios, Osaka City, and both Kansai and Itami Airport. With just about 10 to 20 minutes train ride, you will be able to reach the...

Vienna, Austria
Reviewed 25 April 2016

This hotel was a convenient start to our Japan trip as you can take a bus directly to Universal from the airport (no messing around with suitcases in the trains - really recommend avoiding that!). You walk out of the hotel and the train station to get into town is basically right in front of you! We actually knew people...

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1Thank mgsquared
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had a delightful stay in our facility. Our hotel is known to have a quick access to Universal Studios, Osaka City, and both Kansai and Itami Airport. With just about 10 to 20 minutes train ride, you will be able to reach the...

Cebu City, Philippines
Reviewed 19 April 2016

I loved everything about it. The staff communicated in English. No problem checking-in. Our room though small was enough for two, the bed surprisingly was spacious for two big-framed women. Toilet/bathroom was comfortable, could move with ease and had complete toiletry supplies. The ventilation was okay. In short, right price for a great value. Breakfast was included in our package....

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Thank Leilanie_12
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had enjoyed your stay here in our hotel. Our Facility is famous for being close to Universal Studios Japan and to the Universal City station which gives the guest a quick access to Osaka City. We strive everyday to give our guest a...

Reviewed 30 March 2016

We chose this place for its proximity to our first destination Universal City Osaka. Food was never part of our booking and we never ate any single meal in this place. The room we stayed was crowded and we hardly had any space to lay down our clothing. We only stayed for a day as we have to leave for...

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Thank Roberto Y
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We would like to thank you for leaving a comment of your experience in our hotel. We are sorry to hear that our facility does not meet the standards of your needs. We will put your comment to consideration and hopefully, this would help us to improve our facility in...

Jakarta, Indonesia
Reviewed 7 January 2016

The hotel is located very close to Universal Studio, just 5 minutes walk. The hotel's interior is also has the same theme with the famous theme park. The amenities are cute and can be kept like a souvenir. The price is a bit pricey but it still understandable.

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Thank IMELDA I
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are very happy to learn that you had enjoyed your stay in our facility. Our hotel is well-knowned for our location,being close to Universal Studios Japan and just a couple of minutes walk to the station for a quick access to the city. We you consider staying with us...

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hotel Keihan Universal City

Address: 6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: RM388 - RM1,679 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Keihan Universal City 3.5*
Number of rooms: 330
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Also Known As:
Keihan Universal City Osaka
Keihan Universal City Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Keihan Universal City staff and other travellers.
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Questions? Get answers from Hotel Keihan Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're getting a triple, get a "comfort" theme. Forest (Green) themed triple does not exist!”
 of 5 bubbles lakatwmn, 5 Nov 2016 | Read review
“We stayed on the eleventh floor with a nice view of universal walk”
 of 5 bubbles jay22200, 13 Jul 2016 | Read review
“Best to book through their website.”
 of 5 bubbles Leilanie_12, 18 Apr 2016 | Read review
“If you love hard beds, stay here....otherwise I wouldn't stay at all.”
 of 5 bubbles steven_nagoya, 5 Jan 2016 | Read review
“Twin Room has 2 single beds, Semi-double room is very small”
 of 5 bubbles hkgphilip, 10 Jul 2015 | Read review
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