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Hotel Keihan Universal City

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537 Reviews from our TripAdvisor Community

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Showing 48: English reviews
Tokyo, Japan
Level Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 30 April 2016

Having one of the best deals there is,in just a few steps outside USJ. The location is just perfect,you won't have a hard time finding everything you might need. This Hotel offers great value and service to their guest. The staff has been very attentive in our needs, although some may not speak fluent english,but still everyone tried their best... More 

Helpful?
Thank AnnMielle P
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had a delightful stay in our facility. Our hotel is known to have a quick access to Universal Studios, Osaka City, and both Kansai and Itami Airport. With just about 10 to 20 minutes train ride, you will be able to reach the... More 

Vienna, Austria
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 April 2016

This hotel was a convenient start to our Japan trip as you can take a bus directly to Universal from the airport (no messing around with suitcases in the trains - really recommend avoiding that!). You walk out of the hotel and the train station to get into town is basically right in front of you! We actually knew people... More 

Helpful?
1 Thank mgsquared
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had a delightful stay in our facility. Our hotel is known to have a quick access to Universal Studios, Osaka City, and both Kansai and Itami Airport. With just about 10 to 20 minutes train ride, you will be able to reach the... More 

Cebu City, Philippines
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 19 April 2016

I loved everything about it. The staff communicated in English. No problem checking-in. Our room though small was enough for two, the bed surprisingly was spacious for two big-framed women. Toilet/bathroom was comfortable, could move with ease and had complete toiletry supplies. The ventilation was okay. In short, right price for a great value. Breakfast was included in our package.... More 

Helpful?
Thank Leilanie_12
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had enjoyed your stay here in our hotel. Our Facility is famous for being close to Universal Studios Japan and to the Universal City station which gives the guest a quick access to Osaka City. We strive everyday to give our guest a... More 

Level Contributor
27 reviews
7 hotel reviews
Reviewed 30 March 2016

We chose this place for its proximity to our first destination Universal City Osaka. Food was never part of our booking and we never ate any single meal in this place. The room we stayed was crowded and we hardly had any space to lay down our clothing. We only stayed for a day as we have to leave for... More 

Helpful?
Thank Roberto Y
Keihan_Universal, receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We would like to thank you for leaving a comment of your experience in our hotel. We are sorry to hear that our facility does not meet the standards of your needs. We will put your comment to consideration and hopefully, this would help us to improve our facility in... More 

Jakarta, Indonesia
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 January 2016

The hotel is located very close to Universal Studio, just 5 minutes walk. The hotel's interior is also has the same theme with the famous theme park. The amenities are cute and can be kept like a souvenir. The price is a bit pricey but it still understandable.

Helpful?
Thank IMELDA I
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are very happy to learn that you had enjoyed your stay in our facility. Our hotel is well-knowned for our location,being close to Universal Studios Japan and just a couple of minutes walk to the station for a quick access to the city. We you consider staying with us... More 

Nagoya, Japan
Level Contributor
100 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 6 January 2016

While the idea of a theme hotel is nice, it doesn't justify the over-priced room and the fact they charge exorbitant amounts for everything. Firstly, it was a pleasant stay overall. The breakfast buffet was ok, food quality was good, but rather bland. My daughter enjoyed the breakfast chocolate fondue... The room was hot, and had only controls for the... More 

Helpful?
Thank steven_nagoya
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. First we would like to apologize for the room temperature. Our company promotes eco living and energy conservation that is why our air ventilating system is centalized. During the winter season, our air ventilation is usually set to a heating system which will make all the rooms a bit warm... More 

Singapore
1 review
Reviewed 24 December 2015

Good service with English communication and spacious room. Able to deposit luggage and will move to room before check in. Recommend to come again especially with large luggage and very near universal studio

Review collected in partnership with this hotel

Helpful?
Thank leetj6
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you hada a delightful stay in our hotel. Our facility is known to be near Universal studios with a quick access to Osaka City. Please feel free to invite your friends and family to experience a quility type of service. We are hoping that... More 

1 review
Reviewed 21 December 2015

Nice hotel and convenient hotel for family. Great location near to many shops (souvenirs shops, Lawson, etc) and restaurants such Sushi, Starbucks, Macdonald . Very near to the USJ entrance - about 3 minutes walk. Quick check in/check out, and your luggage can be stored with the hotels after checkout. The room was of adequate size for family of 4... More 

Review collected in partnership with this hotel

Helpful?
Thank Khairun Nisa T
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you hada a delightful stay in our hotel. Our facility is known to be near Universal studios with a quick access to Osaka City. Please feel free to invite your friends and family to experience a quility type of service. We are hoping that... More 

Metro Manila, Philippines
1 review
Reviewed 7 December 2015

Both location and comfort of this hotel were perfect! With two toddlers, we had the most comfortable stay. Location was perfect as it was right next to the train station and of course at the doorstep of USJ. Staff were very friendly and helpful too.

Review collected in partnership with this hotel

Helpful?
Thank 238cgabriel
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to hear that you had enjoyed your stay in our Hotel. We are famous for giving a quality service to both local and foreign guests, and having a location that is convenient to access both Universal Studios and Osaka city. Please consider staying with us again when... More 

Sao Paulo, SP
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 12 November 2015

Perfect stay! The service was great, very fast check in/check out, and there are lockers to keep your luggage after the check out. The room was very spacious and cute, the bed confortable, a really nice bathroom and everything clean. Free Wifi, and very fast, worked all the time. The view was quite nice as well! We reserved with Universal... More 

Helpful?
Thank Julie T
Keihan_Universal, Receptionist at Hotel Keihan Universal City, responded to this review

Thank you for staying here at Hotel Keihan Universal City. We are glad to know that you had a delightful stay in our hotel. We strive everyday to make sure that we give an excellent quality of service to both our foreign and local guests. Please feel free to invite your friends and family to our facility to experience a... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Concierge
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Hotel Keihan Universal City

Address: 6-2-78 Shimaya, Konohana-ku, Osaka 554-8585, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: RM384 - RM2,207 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Keihan Universal City 3.5*
Number of rooms: 330
Reservation Options:
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Also Known As:
Keihan Universal City Osaka
Keihan Universal City Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Keihan Universal City staff and other travellers.
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Questions? Get answers from Hotel Keihan Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you're getting a triple, get a "comfort" theme. Forest (Green) themed triple does not exist!”
 of 5 bubbles lakatwmn, 5 Nov 2016 | Read review
“We stayed on the eleventh floor with a nice view of universal walk”
 of 5 bubbles jay22200, 13 Jul 2016 | Read review
“Best to book through their website.”
 of 5 bubbles Leilanie_12, 18 Apr 2016 | Read review
“If you love hard beds, stay here....otherwise I wouldn't stay at all.”
 of 5 bubbles steven_nagoya, 5 Jan 2016 | Read review
“Twin Room has 2 single beds, Semi-double room is very small”
 of 5 bubbles hkgphilip, 10 Jul 2015 | Read review
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