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Swissotel Nankai Osaka

3,448 reviews
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Traveller (1446)
Room & Suite (732)
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Overview
  • Excellent59%
  • Very good32%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“train station”(280 reviews)
“kansai airport”(205 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4.0 Star Hotel
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Offers from Swissotel Nankai Osaka
Special Offer: Package Deal
Contact Info
Name/address in local language
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,448)Write a Review
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Show reviews that mention
All reviewsswiss advantage roomtrain stationkansai airporttakashimaya department storeexcellent locationpillow menuconvenient locationnamba parksnespresso machinejunior suitetop flooreasy accessthe executive loungewalking distancethe hotel staffhotel is locatedkuromon market
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1 - 5 of 2,182 reviews
Reviewed 2 days ago via mobile

Swissotel is located at Nankai Namba Train Station. The hotel lobby is on 6th floor. The hotel is connected with many shops at train station and Takashimaya department store. We stayed there for 2 nights. The room is just renovated. It’s clean and have modern...More

Thank Ploy Y
Response from Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai OsakaResponded 2 days ago

Dear Ploy Y, Thank you very much for making Swissôtel Nankai Osaka your home away from home! I appreciate your positive highlights about the friendliness and helpfulness of our team members. Also, I am happy to read you enjoyed our newly renovated room and the...More

Hotel's Favourite
Reviewed 2 weeks ago

We spent one night and from before we arrived to the moment we departed, the entire staff went out of their way to ensure we had a pleasant stay. I contacted the concierge requesting assistance with dinner plans for shortly after we arrived, and they...More

1  Thank Steve K
Response from Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai OsakaResponded 1 week ago

Dear Steve K, Thank you very much for taking your time to share your experience about Swissôtel Nankai Osaka. I am glad to read your highlight about our team members and to learn that they were able to assist you in finding your lost item....More

Reviewed 1 week ago

Poor & unfriendly staff from the first step into the hotel. If you want to drive to the hotel to offload your bags, you'll experience a hostile treatment instead of a warm welcome to the hotel. Totally unacceptable at a hotel this grade.More

Review collected in partnership with swissotel.com
Thank hirosue0
Response from Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai OsakaResponded 4 days ago

Dear hirosue0, Thank you very much for sharing your feedback and I sincerely apologize for the unsatisfactory service you have received. As communicated separately, please rest assured that your comments were shared amongst our teams and we will conduct more trainings on services and attitudes...More

Reviewed 1 week ago via mobile

This is the third time we stay Swissotel Namba ,we stay their executive suite room this time , coz this trip is for relaxing mainly. And we start to try different hotel suite room to explorer different vacation style for us. The room is nice...More

Thank StephenKingHChan
Response from Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai OsakaResponded 1 week ago

Dear StephenKingHChan, Greetings from Swissôtel Nankai Osaka! Thank you very much for sharing nice pictures and taking your time in reviewing your recent stay. I am pleased to read you liked the comfort of our executive suite room, as well with our breakfast offerings. Also,...More

Reviewed 1 week ago via mobile

Perfect location if one is coming in from Kansai airport - its literally door to door under shelter. All the staff we cross paths with were polite and always ready to assist with a smile. The executive lounge was small but cosy and the evening...More

Thank BYGC
Response from Swissotel_Osaka_Mgt, Director of Quality at Swissotel Nankai OsakaResponded 1 week ago

Dear BYGC, Greetings from Swissôtel Nankai Osaka! Thank you very much for your feedback on your recent stay with us and for highlighting many positive aspects of our hotel and services that you enjoyed. This will encourage us to do more and more to make...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$191 - US$549 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Osaka
#4 Business Hotel in Osaka
#4 Romantic Hotel in Osaka
#8 Luxury Hotel in Osaka
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$191 - US$549 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Osaka
#4 Business Hotel in Osaka
#4 Romantic Hotel in Osaka
#8 Luxury Hotel in Osaka
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1446)
Room & Suite (732)
Dining (219)
Pool & Beach (15)
Business Centre & Event Rooms (10)
Amenities (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
lordale
18 February 2018|
AnswerShow all 5 answers
Response from Swissotel_Osaka_Mgt | Property representative |
Dear lordale, Thank you very much for your inquiry. Regarding the city tour, kindly note that we are affiliated with JTB Sunrise Tours which has various city tour that you may like. Also, a complimentary city walking tour... More
0
Votes
Zetarai
22 January 2018|
AnswerShow all 3 answers
Response from Swissotel_Osaka_Mgt | Property representative |
Dear Zetarai, Warmest Greetings from Swissôtel Nankai Osaka! Regarding the courier express service, we are pleased to inform you that our Bell captain would be happy to assist you during your stay with us. The bell captain... More
0
Votes
CK F
19 November 2017|
AnswerShow all 6 answers
Response from Swissotel_Osaka_Mgt | Property representative |
Dear CK F, Warmest Greetings from Swissôtel Nankai Osaka! Thank you very much for your inquiry through our TripAdvisor website. Kindly note that we are able to arrange baby crib (available for baby under 24 months due... More
0
Votes
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12345626
Room Tips
"Good, not great. No discount no go."
Read review
"If you have some question, ask via e-mail. They are very kind."
Read review
"Ask for newly renovated floors."
Read review
"Higher floors are worth it for the views and the lesser street/station noise."
Read review
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