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The Ritz-Carlton, Osaka

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The Ritz-Carlton, Osaka
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1,579 Reviews from our TripAdvisor Community

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Showing 545: English reviews
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Singapore
Reviewed 2 days ago NEW

Second time at Ritz Carlton Osaka. The room size is large by usual standards and huge by Japanese standards. Location was great, within walking distance of Osaka station. Many dining options besides those at the hotel. The concierge will assist in making reservations at Michelin restaurants which require a local contact.

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Thank catherinelX2903OG
Yangzhou, China
Reviewed 3 days ago NEW

Well, The Ritz-carlton makes me feel like home. Very nice staff there, warm service and aslo complete facilities. The category of breakfast is little bit less, if add more type would be better.We stayed in the 26th floor, which has a great view of Osaka city.

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Thank 684xingy
Los Angeles, California
Reviewed 1 week ago

I haven't been to this hotel for several years but the service and quality remain the same - outstanding like all Ritz-Carlton properties. The rooms are spacious, some with excellent views. The in-room audio needs an updating for the post iPhone era.

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Thank StationToStation
Tokyo, Japan
Reviewed 1 week ago

Great hotel with excellent services, facilities, restaurant, food and hospitality. I have stayed other hotels but recently pick Ritz Carlton as my primary choice unless fully booked. The hotel gives me great comfort every time I stay

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Thank yoshiakif153
Lisbon, Portugal
Reviewed 1 week ago

This hotel is in the heart of the sophisticated shopping area of Osaka and at a short walking distance from the train station, which is very convenient, as railway is the best way to travel in Japan. The hotel is as well a sophisticated place, with a classical and agreeable atmosphere. Staff very attentive, as is the rule in Japan.

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Thank Bongarfo
Nanjing, China
Reviewed 1 week ago

Warm welcome, and very professional hotel serveice. The mattress and pillow are not too soft or too hard, which provide me very good sleep. The bathroom is huge compared with most hotels in Japan... Room service is also very considerate. And the desserts are very delicious.It would be great that the breakfast could have more choices.

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Thank 914xiaz
Shanghai
Reviewed 1 week ago

Customer relations were doing good job! Prepared a big surprise for my anniversary celebrations! Although the proprety is old, I can totally feel the local culture of Osaka there! So Would like to visit it again

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Thank yixuanz2017
Hong Kong, China
Reviewed 1 week ago

My first stay in Ritz Carlton Osaka during my birthday and first time to Osaka. It was recommended by friends and the brand confidence. Maybe my expectation was raise up somewhat , it was just another luxury hotel experience without wow factor to praise about. I was surprised that my birthday was not acknowledged on the day I checked in....

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1Thank wkceric
Kevin S, Director of Rooms at The Ritz-Carlton, Osaka, responded to this review

Dear wkceric: Thank you for having chosen The Ritz-Carlton, Osaka to celebrate your birthday. I was disheartened to learn of the disappointments you encountered during your recent stay with us regarding the failure to recognize your special occasion as well as the lackluster farewell. Your experience is certainly not the level of service we aspire to nor what our guests...

Reviewed 2 weeks ago via mobile

Our 4th stay in Ritz Osaka, we stay in Club Floor everytime as we love the service! Celebrated husband's birthday again in this hotel this year, such warm and sweet arrangement by their staff! You could feel that they are really willing to help out when i emailed them about helping to surprise my husband, they also professionally helped to...

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Thank Lovetravelfatcat
Kevin S, Director of Rooms at The Ritz-Carlton, Osaka, responded to this review

Dear Lovetravelfatcat: I was thrilled to learn that you enjoyed yet another stay with us at The Ritz-Carlton, Osaka, especially to celebrate your husband's birthday. Your kind words are very much appreciated and will certainly motivate our Ladies and Gentlemen to continue to take exceptional care of our guests. As you mentioned, all guestrooms, suites, and the Club Lounge are...

Reviewed 2 weeks ago

It's a good hotel, but for the price level I thought the service was just okay. Rooms looked good but were a bit dated. Wifi was fast. Attractive facilities. Service was a little spotty. Most people were excellent, but there were a few lapses -- like having to ask for coffee many times and waiting for nearly 10 minutes at...

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Thank Mike T
Kevin S, Director of Rooms at The Ritz-Carlton, Osaka, responded to this review

Dear Mike T: Thank you for recently staying with us at The Ritz-Carlton, Osaka. I am delighted to inform you that we are currently undergoing a full rooms, suites, and Club Lounge renovation, scheduled to be completed by June this year. Hopefully, we may welcome you back to experience our new and improved facilities. On the other hand, I do...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
Explore Japanese culture, history and modern delights at one of the premier Osaka hotels. Just a short drive from the historic cities of Kyoto and Nara, The Ritz-Carlton, Osaka is located in the prestigious business and shopping district of Nishi-Umeda , where guests can indulge in boutique shopping, sophisticated dining and the ancient sights of the city. Featuring the look and feel of 18th century English nobleman's Georgian home, this distinctive Osaka hotel features a 450-piece art and antique collection, a fitness center, elegant event space and one of the largest guest rooms in Japan. •292 Guest rooms including 18 Executive Suites, 64 Ritz-Carlton Club rooms and suites, two Japanese Suites and two Ritz-Carlton Suites •La Baie - Light, creative, contemporary and traditional French delicacies •More than 26,490 square feet (2,461 square meters) of meeting and conference space ... more   less 

Additional Information about The Ritz-Carlton, Osaka

Address: 2-5-25 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka
Price Range: RM1,275 - RM4,163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Osaka 5*
Number of rooms: 292
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Also Known As:
Ritz-Carlton Osaka Hotel Osaka
Osaka Ritz Carlton
Ritz Osaka
Hotel Style:
#3 Business Hotel in Osaka
#3 Spa Hotel in Osaka
#5 Luxury Hotel in Osaka
#5 Romantic Hotel in Osaka
#5 Family Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Osaka staff and other travellers.
21 questions
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Questions? Get answers from The Ritz-Carlton, Osaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a higher floor with a view, ideally a corner room”
 of 5 bubbles StationToStation, 16 Mar 2017 | Read review
“The area is quiet, so the quality of sleep is good.”
 of 5 bubbles Bongarfo, 15 Mar 2017 | Read review
“High floor at end of corridor, as live music and busy bar in evenings sometimes might cause noise on low floor”
  • Marble bathroom (standard twin room)
  • Standard twin beds room
  • Standard twin bed room
 of 5 bubbles SophieCalifornia, 22 Feb 2017 | Read review
“Request a corner room over looking the city”
 of 5 bubbles kahnc2017, 16 Feb 2017 | Read review
“Comfortable room and convenient location”
 of 5 bubbles 11patriciak, 16 Feb 2017 | Read review
5 of 5