VE Hotel & Residence
No. 8 Jalan Kerinchi Bangsar South City, Kuala Lumpur 59200 Malaysia
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#58 of 780 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
VE Hotel & Residence is a 4-star property that combines modern design sensibility with distinct Asian Hospitality. Comprising 337 well-appointed rooms, 95 fully furnished service residences and equipped with comprehensive facilities, it is designed for the modern day traveler. Strategically located in Bangsar South at the intersection of Kuala Lumpur and Petaling Jaya, VE Hotel & Residence is easily accessible via major highways, well served by public transportation and just walking distance from two train stations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Highchairs available
Airport transportation
Business Centre with Internet Access
Secured parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Outdoor dining area
Snack bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Concierge
Convenience store
Non-smoking hotel
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Oven
Flatscreen TV
Walk-in shower
Housekeeping
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Refrigerator
Electric kettle
Kitchenware
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Business
Trendy
Languages Spoken
English, Chinese, Malay
Location
77Somewhat walkable
Grade: 77 out of 100
60Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Contact
No. 8 Jalan Kerinchi Bangsar South City, Kuala Lumpur 59200 Malaysia
Getting there
UniversitiKuala Lumpur Rapid KL8 min
KerinchiKuala Lumpur Rapid KL8 min
Car HireSee car hire from US$24/day
611Reviews16Q+A57Room tips
Reviews
Traveller rating
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- 93
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- 27
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Most Recent
Room phone is faulty. This is not the 1st time such thing happened. My last stay had the same issue. It seem the hotel don't bother to do check on the. Facilities before guests check in. Shelving imin the cabinet is dusty. It seem house keeping skip places where eye can't be seem
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Room phone is faulty. This is the 2nd such thing happened. During my last stay on Feb 2023. I was trying to call room service but phone was totally dead. Imagine if I need immediate medical attention... I would be dead by then. Also basin sink choked. Seem like the hotel don't bother about room quality.
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: There are many better quality hotel around the area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Here are the specific issues during my stay: 1. Checkin was unnecessarily difficult with Sam. I had my passport and my reservation was good and payment was good. But they insisted I give the long confirmation code number which I couldn't find in my email and this wasted 10 minutes. It was not this difficult with previous stays here. 2. I called and confirmed for laundry service, before the cut-off time, and was told to leave it in the room. I turned off the do not disturb and turned on the maid request. After work, the room was clean but the dirty laundry was still there with a note claiming I did not request laundry pickup. 3. Laundry was not delivered on time the following day. I had to call twice, and it ultimately got there 3 hours late, when I was supposed to be asleep, and without it I had no clean clothes for work the next morning. 4. Although the wifi worked sometimes, it would drop out and I had to log back in quite a bit. Sometimes it doesn't auto connect to the part where you log in, so I had to go ask for the URL which is 2.2.2.2 5. Here is the worst issue. I had to extend my stay for work and when I went to do that at the front desk, they claimed that the ONLY room left was the most expensive executive 2-bedroom suite. The manager Sam even whispered to the person helping me something and pointed at another part of their computer screen right in front of me, telling them to sell me that one, figuring I had no other choice since I was already there and that I had to extend my trip. I walked away and went on the official VE website and booked my normal room for way cheaper. This is dishonest and extremely bad service to do this. Otherwise, the hotel was clean, the room was good, and the location is good.…
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 6 days ago
Dear Mr EdT, We are glad that you have taken the time to share your feedback with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We have noted of your feedback with regard to the inadequate service at our reception upon arrival and during your extension stay issue. I am on top of this issue hence an immediate investigation was initiated. The matter is being analysed and addressed vehemently in ensuring future avoidances of a recurrence. On the note on the Laundry and WIFI issue, the matter has been highlighted to our IT Manager and Executive Housekeeper to look into this matter. Mr EdT, Please accept our apologies for the inconvenience caused and we sincerely hope that this incident will not deter you from staying with us again in the near future. Once again, the incident is very regrettable and I thank you again for your amazing patience into the matter. Sincerely, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall during my 12 days stay, feeling just fine in VE. Not too much big issue but the hotel should work hard in details like ceiling dropping water and toilet won't stop flushing. Those problem can destroy the visitors' experience. In other side, all staff are kind and friendly.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 6 days ago
Dear Wxkuang, Thank you for sharing your stay experience with us. . We welcome feedback such as yours as they indicate the areas where we can further improve. We regret to hear that your stay was less than satisfactory with regards to room maintenance during your recent stay with us. I have personally highlighted this matter to our Chief Engineer and will coordinate the matter to avoid this incident from recurring. Please accept our apologies for any inconvenience caused and we sincerely hope that this incident will not deter you from staying with us again in the near future. We hope to be able to welcome you back again in the near future and serve you better. Kind regards, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Swimming pool Ok, food OK, room OK, Room for improvement at the front office. maybe we are local and need not to entertain? Improve Please. Answer the question or request with smile and understand the customer needs.
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Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 2 weeks ago
Dear Shydamus, Thank you for taking the time to share your experience with us and for giving us an opportunity to address your feedback. We have noted of your feedback with regard to the inadequate service at our reception, hence failed to meet the standard that our residents have come to expect. I am on top of this matter and necessary refresher training will be conducted to further improve our service delivery at the reception. Please accept our apologies for the inconvenience caused and we sincerely hope that this incident will not deter you from staying with us again in the near future. Kind regards, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Easy access to food amenities, cafe and restaurants. Starbucks, Amber, Coffee Bean & Tea Leaf can be reached via walking. Also near to convenience stores. The nearest shopping megamall is Mid Valley and The Gardens, can go by Grab
Read more
Review collected in partnership with this hotel
Date of stay: March 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 2 weeks ago
Dear Ilynj_trip, Thank you for sharing your stay experience with us.Our hotel location is indeed convenient for travelling to the airport and all major shopping and business districts. We hope to welcome you back to VE Hotel & Residences Kuala Lumpur should your travels brings you back to Kuala Lumpur! Kind regards, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel location is very good and convenient. Breakfast is delicious. Clean and spacious bathroom too. Hotel is connected to Nexus ballroom across the road with a link bridge which makes it easily accessible to more food choices.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 2 weeks ago
Dear PoppyJane2023, Thank you for taking the time to share your experience with us and for giving us an opportunity to address your feedback. Our hotel location is indeed convenient and walking distance to Nexus Convention Centre and eateries places nearby. Glad to hear you had a good stay with us overall. Looking forward to have you back with us again, see you soon. Kind regards, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks for your service and please forward my gratitude and appreciation to mr eyon that he always kept clean my room everday.. Very hard working staff and soft spoken, it makes such a difference for me.. Thank you for the excellent services/hospitality
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 2 weeks ago
Dear Quest34939127054, Thank you for your time and give a fantastic rating to VE Hotel & Residence! Our team, named Eyon has strives to provide a truly memorable experience and glad to know we have met your expectations. Glad you had a remarkable stay with us! We look forward to your many returns. We hope to be able to welcome you back again in the near future. Kind regards, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I book a 2 bedroom and ask for 2 key. Their reply was i am the first customer who as for it. Just wait at home or try to schedule as only one key can be provided. I ask for parking guidelines, but they gave me a paper and tell me to read it myself. I was early by an hour due to the flight. Ask for check in but they say ok pay extra per hour. This sort of quality, service and price is not worthy.
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Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 2 weeks ago
Dear 1ameliac, We are glad that you have taken the time to share your feedback with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We have noted of your feedback with regard to the inadequate service at our reception during your recent stay, hence failed to meet the standard that our guests have come to expect. I am personally on top of this issue and necessary refresher training will be conducted to further improve our service delivery at the reception. Please accept our apologies for the inconvenience caused and we sincerely hope that this incident will not deter you from staying with us again in the near future. Kind regards, Zarith Abu Bakar Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very clean and aesthetic hotel. Provide us with great hospitality. The parking is quite confusing but can ask the guard and they will help you. Please drop your luggage first before going to the parking.
Read more
Review collected in partnership with this hotel
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Zarith Abu Bakar, Owner at VE Hotel & Residence
Responded 3 weeks ago
Dear Afiquehidayat94, Thank you for taking the time to share your experience with us and for giving us an opportunity to address your feedback. We were delighted with your feedback regarding your recent stay with us and have shared your compliment with our team. We pride ourselves on the level of customer service that we provide at VE Hotel & Residence and feedback such as yours is most encouraging. We hope to be able to welcome you back again in the near future. Kind regards, Zarith Abu Bakar Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$51 - US$60 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
432
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Claim Your ListingVE HOTEL & RESIDENCE (R̶M̶ ̶2̶7̶0̶) RM 226: UPDATED 2023 Reviews, Price Comparison and 839 Photos (Kuala Lumpur) - Tripadvisor
Frequently Asked Questions about VE Hotel & Residence
Which popular attractions are close to VE Hotel & Residence?
Nearby attractions include Nexus (0.1 km) and The Sphere (0.2 km).
What are some of the property amenities at VE Hotel & Residence?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at VE Hotel & Residence?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at VE Hotel & Residence?
Guests can enjoy free breakfast, an on-site restaurant, and an outdoor dining area during their stay.
Is parking available at VE Hotel & Residence?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to VE Hotel & Residence?
Conveniently located restaurants include Khan's Indian Cuisine, Edo Ichi, and The Farm Foodcraft.
Are there opportunities to exercise at VE Hotel & Residence?
Yes, guests have access to a pool and a fitness centre during their stay.
Does VE Hotel & Residence have airport transportation?
Yes, VE Hotel & Residence offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at VE Hotel & Residence?
Yes, dry cleaning and laundry service are offered to guests.
Does VE Hotel & Residence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at VE Hotel & Residence?
The staff speaks multiple languages, including English, Chinese, and Malay.