Room phone is faulty. This is not the 1st time such thing happened. My last stay had the same issue. It seem the hotel don't bother to do check on the. Facilities before guests check in. Shelving imin the cabinet is dusty. It seem house keeping skip places where eye can't be seem
Room phone is faulty. This is the 2nd such thing happened. During my last stay on Feb 2023. I was trying to call room service but phone was totally dead. Imagine if I need immediate medical attention... I would be dead by then. Also basin sink choked. Seem like the hotel don't bother about room quality.
Here are the specific issues during my stay: 1. Checkin was unnecessarily difficult with Sam. I had my passport and my reservation was good and payment was good. But they insisted I give the long confirmation code number which I couldn't find in my email and this wasted 10 minutes. It was not this difficult with previous stays here. 2. I called and confirmed for laundry service, before the cut-off time, and was told to leave it in the room. I turned off the do not disturb and turned on the maid request. After work, the room was clean but the dirty laundry was still there with a note claiming I did not request laundry pickup. 3. Laundry was not delivered on time the following day. I had to call twice, and it ultimately got there 3 hours late, when I was supposed to be asleep, and without it I had no clean clothes for work the next morning. 4. Although the wifi worked sometimes, it would drop out and I had to log back in quite a bit. Sometimes it doesn't auto connect to the part where you log in, so I had to go ask for the URL which is 2.2.2.2 5. Here is the worst issue. I had to extend my stay for work and when I went to do that at the front desk, they claimed that the ONLY room left was the most expensive executive 2-bedroom suite. The manager Sam even whispered to the person helping me something and pointed at another part of their computer screen right in front of me, telling them to sell me that one, figuring I had no other choice since I was already there and that I had to extend my trip. I walked away and went on the official VE website and booked my normal room for way cheaper. This is dishonest and extremely bad service to do this. Otherwise, the hotel was clean, the room was good, and the location is good.…
Overall during my 12 days stay, feeling just fine in VE. Not too much big issue but the hotel should work hard in details like ceiling dropping water and toilet won't stop flushing. Those problem can destroy the visitors' experience. In other side, all staff are kind and friendly.
Swimming pool Ok, food OK, room OK, Room for improvement at the front office. maybe we are local and need not to entertain? Improve Please. Answer the question or request with smile and understand the customer needs.
Easy access to food amenities, cafe and restaurants. Starbucks, Amber, Coffee Bean & Tea Leaf can be reached via walking. Also near to convenience stores. The nearest shopping megamall is Mid Valley and The Gardens, can go by Grab
Hotel location is very good and convenient. Breakfast is delicious. Clean and spacious bathroom too. Hotel is connected to Nexus ballroom across the road with a link bridge which makes it easily accessible to more food choices.
Thanks for your service and please forward my gratitude and appreciation to mr eyon that he always kept clean my room everday.. Very hard working staff and soft spoken, it makes such a difference for me.. Thank you for the excellent services/hospitality
I book a 2 bedroom and ask for 2 key. Their reply was i am the first customer who as for it. Just wait at home or try to schedule as only one key can be provided. I ask for parking guidelines, but they gave me a paper and tell me to read it myself. I was early by an hour due to the flight. Ask for check in but they say ok pay extra per hour. This sort of quality, service and price is not worthy.
Very clean and aesthetic hotel. Provide us with great hospitality. The parking is quite confusing but can ask the guard and they will help you. Please drop your luggage first before going to the parking.
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