The Gardens-A St Giles Signature Hotel & Residence
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
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US$120
Fully refundable before 16/06/23
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US$86
US$120
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About
#53 of 790 hotels in Kuala Lumpur
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Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Nightclub / DJ
Kids pool
Airport transportation
Wifi
Outdoor pool
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
Malay
Location
96Great for walkers
Grade: 96 out of 100
167Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
Getting there
Abdullah HukumKuala Lumpur Rapid KL4 min
KerinchiKuala Lumpur Rapid KL12 min
Car HireSee car hire from US$24/day
1491Reviews43Q+A100Room tips
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I am so glad I chose this hotel. Being located within the Mid valley shopping mall made it so convenient for shopping and dining. The staff were very friendly and helpful. Special thanks to Bryan for making it so easy right from arrival. The room and facilities were clean and luxurious. I loved the breakfast which include a local and western cuisine. I stayed for 10 days and enjoyed everyday.
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Date of stay: April 2023Trip type: Travelled with family
Room Tip: Worth calling the hotel directly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
The extended family and i went on a trip to Malaysia (to the east and the peninsula) and on our last leg of our travel, we stayed at the Gardens. Our trip was made special by Irwan (who worked at reception). He helped all of us with our rooms and with information beneficial to our time in Kuala Lumpur. Above all, we felt that it was a warm and genuine effort on his part to best our time at the hotel and to help us connect and understand the city. With thanks to Irwan, our time there was one for the books and we will be back.
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Date of stay: March 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: A good location to enjoy the city and the convenience of local food very close by.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 3 weeks ago
Thank you, jameshl3395QE, for sharing your generous compliments and perfect score on TripAdvisor. It gives us great joy to know that Irwan's impeccable service was the icing on the cake. We are happy to know that you and your extended family will be back once more to our beautiful hotel. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 4 nights with my father and step-mother. On check-in we requested adjacent rooms and we were given them with no fuss. The rooms were a bit bland but had everything you could need, and good views from the huge windows across the river and out over the city. Good breakfast with massive amount of choice. Reasonable pool area for a city centre hotel. Reception staff could have been more helpful and personable.
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Date of stay: April 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Located at the Mid-Valley MegaMall is ideal for me. Not far from the LRT station too. The teams are friendly. Room is spacious, clean with all amenities supplied. The passageway to the mall is beside the lobby bar; out the door and down and escalator and you are at the food court section! Brilliant.
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Date of stay: March 2023Trip type: Travelled solo
Room Tip: The Gardens Mall is adjoining Mid-Valley mall. So there’s the exclusive branded boutiques and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 3 weeks ago
Thank you, Lovelynn C for your kind words and letting everyone know about your stay on Tripadvisor. The myriad of gastronomic offerings along with other conveniences truly makes us the preferred accommodation for any traveler. We look forward to welcoming you back for another brilliant stay. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 6 days and found the staff to be very friendly and the hotel very clean too. Shopping convenience is 💯 as it's connected to huge malls and a theater. Even a karaoke too! Kids entertainment also available in the malls next to the hotel.
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 3 weeks ago
Well said, boofjnadi! We certainly have everything you could ever need and want, from entertainment to medical facilities in one place. Look forward to having you stay with us for another 100% satisfaction experience at The Gardens Hotel. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 3 nights as a family of 4 (2 young children). We chose this hotel as 2 bedroom service apartments were not too easy to come by especially near the festive season. The location was not too bad, being directly connected to MidValley and Gardens. However breakfast options (if not taking the hotel’s bfast) is a little lean before 9/10am which is when most of the shops and eateries in the mall opens. Parking is horrid and really difficult to find especially when arriving at peak times or during weekends. but thanks to previous reviewers who have given tips on the best areas to park with easiest access to the hotel. The room itself is spacious and clean with a huge shower and bathtub which were all enclosed together in the master bedroom. This was a stroke of genius for us as this meant the kids could have a bath in the tub and have a little bit of a splash without worrying about making a wet mess to the rest of the bathroom. The hotel itself is showing its age and is in need of a bit of upgrade. The furniture is old and dark making the room/apt seem uninviting. There is a kids playcentre in the gardens mall which the kids enjoyed. The ticket covers the entire day, which was great for us especially as it rained most of the time we were there. Overall an ok stay. No major issues during our stay.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 23 Feb 2023
Dear CynLS, Thank you for sharing your amazing review during your recent stay with us at The Gardens – A St Giles Signature Hotel & Residences. I am very pleased to hear that your stay at the residences has been wonderful and that everything was to your liking, especially the location. The two-bedroom category is certainly perfect for a family of four with the kids using the bathtub to the fullest! We are please to inform you that renovation works is being planned for the rooms at the residences in the coming months. It would be an honor to welcome you back to The Gardens Residences for a new experience after renovations. Until then take care and stay safe. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
People - look at the location before complaining !!!! Yes, this hotel is a little old, the rooms are tired, older furniture and fittings but they are kept in immaculate condition (we had adjoining rooms) and extremely well cleaned. The bathroom again while older is large and well fitted out. Excellent water pressure and clean. We lacked for nothing at breakfast. Plenty of Asian as well as western options. Great coffee machines, eggs station, noodle station. Lovely pool area, gym was ok. Again - the location - we are here for one thing - mid valley shopping mall - literally open the door at reception and start shopping😁
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 31 Jan 2023
Dear Lions300, Thank you so much for leaving us your honest review. It was thoroughly enjoyable for us to read about your experience as much as it was an enjoyable stay for you. We are humbled by your kind compliments on room cleanliness, well-equipped facilities and daily breakfast offering. Our excellent location in the midst of two major shopping malls is definitely the biggest advantage of staying here and glad that you enjoyed the endless shopping sprees. We are also pleased to share with you that the Residences will soon undergo renovations so we look forward to welcoming you back for a more enhanced guest experience. Once again, we thank you for your patronage and hope to see you soon. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As reflected by other feedback given, this property (Hotel and Residence) will benefit from a massive facelift and renovation. Please read through the other reviews for these areas. I have chosen to focus on the positives which include - Staff The staff who assisted us is great and are wonderful examples of Malaysian Hospitality. Warm, effable and interacting with them makes you feel welcome and special. Credit was be given to Derlan, Irwan from the Bell desk, you guys deserve a special mention for your efficiency and attitude towards work. Keep it up guys. Doing a great job. Kimi from the spread restaurant should also be acknowledged for wishing us well and holding the door open for us while I was pushing mum in a wheelchair. A raising star must surely be Ms Leng Shyin from the front desk. Although just a trainee, she handled our check in and out process like a seasoned professional and never failed to wish us well and to have a good day whenever we past her desk. Positive interactions like this make our day. She has a promising career ahead of her if she keeps this up and I sincerely hope management takes note of this feedback and make an effort to give her permanent staff status. Proximity to shopping centre and transport Gardens mall, Mid valley mall, LRT, MRT station are just a few minutes walk away that can take you almost everywhere in KL. No need to say more. Hope you found this review useful.…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 31 Jan 2023
Dear Rafflesia, Thank you for sharing your amazing experience and letting other travelers read about your stay on Tripadvisor. The team is thrilled to be recognized for their outstanding customer service - I will definitely relay your commendations to them especially Derlan, Irwan, Kimi and Leng Shyin for a job well done. We are also pleased to share with you that the Residences will soon undergo renovations which will help us reach the highest standards of guest satisfaction and experience. It was an honor serving you and we can't wait to welcome you back with the same Malaysian Hospitality the next time you are in Kuala Lumpur! Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Certainly not a 5-star hotel with many things not working and service extremely lacking. Stayed 3 nights and paying for a price that it is not really worth it. 1. Check in at 8 pm and one of the two door key cards issued did not worked. 2. Room was missing a hair dryer and wife pretty upset as not bale to dry her hair. 3. How to watch TV when the remote controller is missing from the room. 4. Call hotel operator, housekeeping and even front desk and not a single soul answered the call. Is there a Halloween party elsewhere? 5. Had to drag myself down to front desk at 10 pm to file a complaint. Don't understand as a security guy came after 30+ minutes to pass me the hair dryer and TV remote. Is that so difficult? 6. As for the room, it wasn't really clean (a) Had to wipe the chair as there were sticky sort of liquid left behind on the surface, so was the desk (b) Washroom door was large and seems to be stuck at times when pushed - I guessed the hotel staff never grease the wheels (c) Water pressure were not that great - there was hot water but the cold-water pipe seems to be stuck somehow coming out in drips. The only good thing about this hotel is that it sits at the mega Mid Valley shopping Centre. There are many restaurants here and niche shops. Gets very crowded during weekends. Another plus point is the easy access via the Red line and KTM line. For the price I paid, and the poor service rendered, I will not stay here anymore. Heard that a brand-new luxury hotel had open just across the river from Gardens. Stay away.…
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Date of stay: December 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Good only for shopping.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 2 Jan 2023
Dear CKBH100, Thank you for leaving us a review. Your feedback is much appreciated in our efforts to improve our offerings and services. We do note the constructive comments on the highlighted points. Please be assured that such shortfalls will be addressed with the team and corrective action will be taken to ensure this won't happen again. We hope you will give us another chance for a better stay in the near future. Best wishes for the new year, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pro: Room was clean and tidy. Toilet was spacious. Con: there’s no free parking for guest. It’s Rm5 per entry. Breakfast variety should improved (doesn’t really looks 5 star to me) Tips: park near parking B the garden. Can easily access to hotel.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Gardens Hotel cs, Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 31 Dec 2022
Dear ChooH60, Thank you for your feedback. We had great pleasure in making your stay a wonderful one. Wishing you a Happy New Year. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$80 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the gardens hotel and residences, gardens hotel kuala lumpur, the gardens hotel residences
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
448
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Claim Your ListingTHE GARDENS-A ST GILES SIGNATURE HOTEL & RESIDENCE (R̶M̶ ̶5̶2̶6̶) RM 394: UPDATED 2023 Reviews, Price Comparison and 1,429 Photos (Kuala Lumpur) - Tripadvisor
Frequently Asked Questions about The Gardens-A St Giles Signature Hotel & Residence
Which popular attractions are close to The Gardens-A St Giles Signature Hotel & Residence?
Nearby attractions include Mid Valley Megamall (0.3 km), The Gardens Mall (0.1 km), and Jurassica (0.1 km).
What are some of the property amenities at The Gardens-A St Giles Signature Hotel & Residence?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Gardens-A St Giles Signature Hotel & Residence?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at The Gardens-A St Giles Signature Hotel & Residence?
Yes, parking is available to guests.
What are some restaurants close to The Gardens-A St Giles Signature Hotel & Residence?
Conveniently located restaurants include Antipodean Mid Valley, Din Tai Fung at The Gardens Mall, and Tokyo Secret.
Are there opportunities to exercise at The Gardens-A St Giles Signature Hotel & Residence?
Yes, guests have access to a pool and a fitness centre during their stay.
Does The Gardens-A St Giles Signature Hotel & Residence have airport transportation?
Yes, The Gardens-A St Giles Signature Hotel & Residence offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Gardens-A St Giles Signature Hotel & Residence?
Yes, dry cleaning and laundry service are offered to guests.
Does The Gardens-A St Giles Signature Hotel & Residence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Gardens-A St Giles Signature Hotel & Residence?
Many travellers enjoy visiting Kuala Lumpur City Gallery (3.7 km), Rumah Penghulu Abu Seman (5.7 km), and Istana Negara (4.3 km).
Is The Gardens-A St Giles Signature Hotel & Residence accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.