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The Gardens-A St Giles Signature Hotel & Residence

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
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About

#62 of 502 hotels in Kuala Lumpur
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Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Kids pool
Airport transportation
Business Centre with Internet Access
Wifi
Outdoor pool
Fitness / spa changing rooms
Breakfast buffet
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Family
Great View
Languages Spoken
English, Chinese, Malay

Location

Mid Valley City, Lingkaran Syed Putra, Kuala Lumpur 59200 Malaysia
The Gardens-A St Giles Signature Hotel & Residence
1,504Review43Q+A100Room tips
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Discoj wrote a review Jan 2024
Perth, Australia1 contribution
I took the family for an end of year holiday and staying at the hotel was a plesant surprise. The room was well appointed and room service timely. Interaction with hotel staff was the highlight on the cake. As a family, we got to find out about local eating places nearby and experience good hospitality. A trip to remember and a destination to come back to. Much thanks to Irwan at hotel reception for his local insights and never failing to put a smile on the faces of my family.
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Date of stay: December 2023
Value
Location
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Trip type: Travelled with family
Room Tip: If you're a foodie, speak to Irwan at reception. Lots of short drives fom the hotel. Very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel , Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 16 Jan 2024
Dear discojm, Thank you for sharing with us your recent stay experience. We are thrilled to hear that you had enjoyed your stay, and our team here had managed to deliver and met your expectation. We looking forward to welcoming you soon on your next visit. Yours sincerely, The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MrsJaniceFoo wrote a review Jan 2024
Singapore, Singapore249 contributions50 helpful votes
The Premier King room is comfortably big, especially the bathroom. For my family of 3, we had a comfortable stay. The walk-in vanity table next to the wardrobe is good for the ladies who may need more time at the mirror. Although the room fittings and furniture are dated, the room was reasonably clean but not thorough... on the first day, the housekeepers didn't empty our trash bins and some stains on the mirror and vanity table were left uncleaned for 2 consecutive days till I wiped them off myself). Its location was the main reason for us to stay... the hotel is connected to the Gardens Mall and Midvalley Megamall, we were spoilt for choices to shop and eat, we even watched a late night movie at GSC in the Megamall and just walked back to our hotel room conveniently. Not forgetting to mention, there is less traffic congestion in this area than the city centre so booking a Grab car from/to the hotel was always easy! Their staff was also friendly and responsive to their guests' requests. Breakfast served an interesting variety of dishes too and tasted good. The room rates were on the high side, not sure if it was due to the festive season...
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Date of stay: December 2023Trip type: Travelled with family
Room Tip: Loud morning prayers from the mosque could be heard at 6am every morning... if you are a light...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel , Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 16 Jan 2024
Dear MrsJAniceFoo, Thank you for sharing your recent stay experience with us. Our apologies on the inconvenience that had caused to you as our housekeeping were not able to deliver service on time and as result no able to meet your expectation. Your feedback has been reviewed internally and immediate action has been taken to rectify and improvement. We are glad to hear that you and family had enjoyed the location and the facilities surrounding. We look forward to welcoming you on your next visit. Yours sincerely The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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presQ7 wrote a review Dec 2023
Kuala Lumpur, Malaysia6 contributions43 helpful votes
Checked in on Dec 31 2023 of course for new celebrations and my anniversary for 27 years, so I've invited my sister to come. After that my sister went back around 2.30am and request the receptionist to open the side door that connect to garden mall for her since park her car at 4th floor at garden mall and the door need tap a room card to open. But she asked my sister to go out from main door. My sister have to walked around looked for unlocked door but couldn't find because all locked. So my sister decided to come at gardens hotel and asked again the receptionist to open the side door, so she walked to a side door with sour face and rude attitude without saying any word. Such a bad attitude working for 5 star hotel.. Already spoken to her superior during checked out and hope action will take against her attitude..
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel , Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 16 Jan 2024
Dear presQ7, We sincerely apologies to hear this from you, we want to assure you that we taken your feedback seriously, and immediate action has been taken for improvement. Thank you once again for sharing this constructive feedback, and we wish to welcoming you on your next visit at our hotel. Yours sincerely The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MusaMurad wrote a review Dec 2023
Male14 contributions1 helpful vote
Stayed while attending a conference. Comfortable stay and enjoyed the facilities. Very easy for shopping and dine in as the hotel is attached with shopping mall and Mid Valley Megamall. Staff was very friendly and helpful and accommodated our requests with ease. Highly recommend the hotel for business travelers as well as family stays.
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Date of stay: September 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel cs, Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 24 Dec 2023
Dear Moosa, thank you for sharing your comments during your recent stay with us. We are happy to hear that you enjoyed your stay and our associates had managed to meet your expectations. We sincerely appreciate and looking forward to welcoming you in the near future. Best regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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HildaLee wrote a review Nov 2023
Hong Kong, China414 contributions100 helpful votes
+1
Room is big and bed is comfortable. Toiletries are in bottle and I prefer. Breakfast spread was wide but pastries not appetising. The service staff and chefs were friendly and attentive. Traffic can be a challenge and please avoid peak hours if you need to travel out of hotel. Hotel is linked with mega mall and super convenient for shopping.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel , Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 2 Dec 2023
Dear HildaLim, We sincerely thank you for sharing your recent stay experience with us. We are glad that our hotel service had met your satisfaction. Looking forward to welcoming you on your next visit. Thak you and best regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hui Ling C wrote a review Nov 2023
3 contributions3 helpful votes
Booked in to check in for 30th December to 1st January 2024. (2 nights stay) Prepayment- money taken from credit card. We had last minute changes so we changed the booking online to just stay one night instead. Emailed Garden hotel reservation to find out when is refund going to be issued and had below response:- Greetings from the Central Reservation Office! Thank you for your email. With regards to your online room booking as per the below receipt, please to informed that the room has turned into a show as your was not checked in. Thus, the total room payment is absorbed as a no-show payment. Cancelation Policy: Free cancellation up to 6PM on arrival day. Cancel after 6PM or no show - 1 night penalty charge. From above Garden Hotel cancelation policy is free cancelation if cancel before 6pm on arrival day. I had edited the booking and cancelled my first night before my arrival date and been advised on above. Having travelled to so many countries this is the first time I had encountered such unacceptable cancelation policy. What is no show? No show means the guest did not show up on the date of checked in and did not cancel the booking!! My check in date is in future 30th December , so how can my condition be NO SHOW! If the management of St Giles Garden Hotel can view this review, I am demanding a reasonable explanation for above issue. Thanks
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Date of stay: October 2023
Value
Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel , Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 19 Nov 2023
Dear 131huilingc, Thank you for sharing your feedback, and we are sorry to hear from you on the experience that you had encountered. We want to assure you that your feedback is important to us, and we will be reaching you with regards to your booking arrangement in December 2023. Thank you and best regards The Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KittyCatSingapore wrote a review Sept 2023
Singapore, Singapore71 contributions63 helpful votes
Was there for a quick overnight trip. Good points: - lovely reception staff during check in and housekeeping staff - breakfast was extensive with lots of choices Negative points: - I was surprised to be given a white key card (most hotels would have some form of branding) and a card holder which was a piece is paper folded and stapled to form a little pocket ( hotel planning to go thru rebranding?) - hotel room is dated and despite the high rates charged, they do not provide bedroom slippers. I called reception and waited for 40 mins - the slippers were not delivered. I was lucky to bump into housekeeping at the corridor who kindly gave me 1 pair - lighting in room is dim - TV in the room was grainy and had lots of static - no USB charging points in room Despite the good location, there are lots of other choices in the area.
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel cs, Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 4 Oct 2023
Dear KittyCatSingapore, Thank you for taking the time to review us on Tripadvisor. We greatly appreciate your feedback and your insightful suggestions as we strive to provide stellar customer service and warm hospitality to all our guests. We are delighted that you find our daily breakfast variety to be excellent, and are thrilled to hear your appreciation for our dedicated staff, from reception to housekeeping. Your kind words and appreciation mean the world to us. While I am pleased to learn that you rate our location highly, however I deeply regret that you found the product to be dated. However we are pleased to inform you that the hotel will be undergoing full renovations including rebranding exercise in the very near future. In fact The Gardens Residences tower is currently closed to facilitate renovation works at this current moment. We can't wait to reveal the newly renovated property and welcome you back to experience the fresh aesthetics and furnishings in the guest room, including branded key cards and LCD screens. We hope to have the pleasure of welcoming you back in the future. Thank you again for staying at The Gardens Hotel and we look forward to the privilege of welcoming you back for an outstanding stay. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christy Lim from Singapore wrote a review Aug 2023
Singapore, Singapore193 contributions78 helpful votes
I was upgraded to Executive room upon checked in as they ran out of King Bedroom. Suppose to be happy as I have gotten a bigger room but house keeping switch unable to turn on, on side of the bedside light not working. What I really can’t take is the shower room drainage is not working so my bathroom was flooded!!! How can the hotel not check the room before giving to customer. Next morning breakfast at the hotel - the utensils is not washed properly! It is so disgusting. I have never stayed in such a lousy hotel. Good thing I only stay here for a night.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens Hotel cs, Marketing at The Gardens-A St Giles Signature Hotel & Residence
Responded 29 Sept 2023
Dear Christylim_72, Thank you for sharing your honest feedback with us. As a much-valued guest, your observation is vital in our continuous quest towards improving customer satisfaction. We are sorry to hear that your first impression was marred by the faulty housekeeping switch as well as the bedside light switch. Please be assured that these issues including the bathroom shower drainage will be addressed by the Engineering Team's expertise and corrective action will be taken. As for the cutleries at The Spread restaurant, the F&B Director has been informed of your encounter and will look into reinforcing kitchen hygiene and cleanliness SOP as well as re-training for all the staff on duty to ensure cutleries are clean. It is our aim to provide memorable experiences through our location, service and room comfort, and we are sorry to read some aspects of your stay weren't as enjoyable as you had hoped. Nevertheless, it is with great pleasure to let you know that the hotel will be scheduled to undergo much-needed renovations to all guest rooms in the near future. Once again, we greatly appreciate your honest feedback as means of our improvement. It is our best interest to deliver exceptional service experience and we look forward to welcoming you back for a more pleasant stay. We hope you can give us a chance to regain your trust for another visit in the near future for a truly 5 star hotel experience. BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MouMou wrote a review Jul 2023
Hong Kong, China2891 contributions731 helpful votes
+1
The Gardens - St Giles Pretty well-maintained dame ! LOCATION Excellent location in the Klang Valley. ✔️Close to KL Sentral (2 LRT stops away). ✔️Closest LRT station: Abdullah Hukum Station (2 stops from KL Sentral). Use link bridge towards KL Eco City and walk towards The Gardens Mall. ✔️Closest Malls: The Garden Mall, Mid Valley, connected to Mid-Valley Mall HOTEL BUILDING Lobby looks like a 5-star hotel from the past era but well-maintained. Front office speaks good English. Irwan checked us in. He’s warm, enthusiastic and friendly. We felt welcomed! BEDROOM We got a high-floor Deluxe King. The decor was tired but very well-maintained. Everything feels luxurious with the exception of the paintings on the wall. ✔️Flooring: There’s long passage (hard floor) to the bedroom (carpeted). Bedroom: wooden floor. Bathroom: Marble ✔️View: View facing the Klang river, the Gardens Residences and some low-cost housing. ✔️Bed: Very very comfortable! ✔️Sheets: clean white Cotton sheets ✔️Pillows: Soft & fluffy. 2 sets of pillows per pax ✔️Television : Flat screen. Not much selection of international channels ✔️Phone: By the beside & by the bathroom. ✔️Plugs: Adequate British plugs but no USD plugs. ✔️Safe Deposit box: Yes ✔️Fridge: Unstocked mini fridge. ✔️Wardrobe: Yes. Adequate wooden hangers. ✔️Electric Jug: Yes. ✔️Beverage: Teabags and Coffee powder ✔️Housekeeping: Clean. ✔️Bathrobes: Yes. 2 sets ✔️Slippers: Yes. Disposable. ✔️Stationery: small notepad & a pen ✔️Complimentary mineral water: Yes, 2 bottles ✔️Iron & Ironing Board: Yes ✔️Shoe Horn: No ✔️Shoe Shining service: Yes ✔️Soundproofing: Excellent BATHROOM ✔️Decor: Absolutely delightful with wood trimmings, befitting of a 5-star hotel. Shower compartment + bathtub + dressing area. ✔️Phone: beside the WC. Another telling sign this used to be a luxurious upmarket hotel. ✔️Shower: Decent water pressure. Hot water is consistent. Option of rain shows available ✔️Bathtub: Good size but you need to get your own bath salts ! ✔️Clothes drying line: yes, retractable ✔️Hairdryer : Panasonic. Estimate about 1500w. ✔️Toiletries: Tissue paper, Toothbrushes, comb, razor, comb, shower cap, soap, body wash, body lotion, shampoo, hair conditioner, ear buds. (Note: no facial cotton) ✔️Towels : Large, white, fluffy ✔️Wash-basin & Taps : well-maintained, with some signs of mould. ✔️WC: Gerberit WIFi Complimentary. Very stable and reliable. BREAKFAST We noted that hotel has a wide spread of buffet breakfast. Good spread of Asian and western food. We skipped bec we are on IF. SWIMMING POOL Good for laps. Saw kids having fun at the pool. Wish I brought my swimsuit. CONCLUSION This is a very good value business and family hotel in an excellent location ! Older hotels are also a lot more spacious. I would absolutely stay here again for the right price. Checks all the boxes for me.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Hotel guests can park for reduced rates. Just validate your Touch and Go card at the concierge.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 2 Aug 2023
Dear MouMou, My team and I are elated to know that your recent visit checks all the right boxes, with the most important being location and comfortable bed! Nothing beats spending all day at the malls and then luxuriating in the room - the best form of therapy! I am delighted that you found our team members' heartfelt service to be of assistance and will be sure to share your compliments with Irwan. We look forward to having you stay with us at The Gardens Hotel again soon. Best regards, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MeerafromDC wrote a review Jul 2023
10 contributions6 helpful votes
The best located hotel in Kl . If you are looking for a hotel within striking distance of Bangsar , PJ, downtown Kuala Lumpur business district , this is your hotel. Comfortable hotel with a decent breakfast, it is also on top of a first class mall and food court and grocer so you will never run out of things to eat and shop for. The hotel staff are lovely. The hotel could use a little updating. Any May be a bit more oomph in the breakfast department but otherwise, it’s a perfect hotel to be at.
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Date of stay: July 2023
Value
Location
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Trip type: Travelled with family
Room Tip: Download a grab app to make booking taxis easier. This tip is for travellers who don’t live in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from The Gardens St Giles, General Manager at The Gardens-A St Giles Signature Hotel & Residence
Responded 23 Jul 2023
Dear MeerafromDC, That's an absolutely fantastic compliment of your recent stay with us at The Gardens. Your review and kind words for the staff is much appreciated. Renovations plans for the hotel is certainly part of the line up, as soon as we complete renovations at The Gardens Residences. We can't wait to welcome you back for a brand new experience that is sure to WOW you! Take care and stay safe, BE Lim General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 388 - RM 469 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the gardens hotel and residences, gardens hotel kuala lumpur, the gardens hotel residences
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
448
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE GARDENS-A ST GILES SIGNATURE HOTEL & RESIDENCE (R̶M̶ ̶5̶5̶1̶) RM 412: UPDATED 2024 Reviews, Price Comparison and 1,444 Photos (Kuala Lumpur) - Tripadvisor

Frequently Asked Questions about The Gardens-A St Giles Signature Hotel & Residence
Which popular attractions are close to The Gardens-A St Giles Signature Hotel & Residence?
Nearby attractions include Mid Valley Megamall (0.3 km), The Gardens Mall (0.1 km), and Jurassica (0.1 km).
What are some of the property amenities at The Gardens-A St Giles Signature Hotel & Residence?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at The Gardens-A St Giles Signature Hotel & Residence?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at The Gardens-A St Giles Signature Hotel & Residence?
Yes, parking is available to guests.
What are some restaurants close to The Gardens-A St Giles Signature Hotel & Residence?
Conveniently located restaurants include Tokyo Secret, Antipodean Mid Valley, and Din Tai Fung at The Gardens Mall.
Are there opportunities to exercise at The Gardens-A St Giles Signature Hotel & Residence?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The Gardens-A St Giles Signature Hotel & Residence have airport transportation?
Yes, The Gardens-A St Giles Signature Hotel & Residence offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Gardens-A St Giles Signature Hotel & Residence?
Yes, dry cleaning and laundry service are offered to guests.
Does The Gardens-A St Giles Signature Hotel & Residence offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Gardens-A St Giles Signature Hotel & Residence?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to The Gardens-A St Giles Signature Hotel & Residence?
Many travellers enjoy visiting Kuala Lumpur City Gallery (3.7 km), Rumah Penghulu Abu Seman (5.7 km), and Istana Negara (4.3 km).