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The Gardens Hotel & Residences

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The Gardens Hotel & Residences
The Gardens Hotel & Residences
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1,081 Reviews from our TripAdvisor Community

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Showing 1,018: English reviews
Bandar Seri Begawan, Brunei Darussalam
Reviewed 2 days ago NEWvia mobile

Nice and comfort stay. Very convenient location where shopping and food in the same compound of Gardens/Mid Valley. No problem if it is raining. They give you options in payment which I am very particular with. I prefer hotel/residence to charge full amount in my card immediately and accept cash as deposit, so no need to wait a week or...

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Thank sitihasrainahm
Reviewed 3 days ago NEWvia mobile

Excellent interior designs. Excellent customer service and delicious food buffet. Convenient access to the mall and shops. The shops open until late 10pm so can always walk out of your room to go shopping even when its raining. Highly recommended.

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Thank Albert K
Singapore, Singapore
Reviewed 6 days ago NEWvia mobile

Stayed here too many times. Good hotel. Rooms - clean but might need some refurbishments. Bathrooms - good shower pressure and clean. Breakfast - good with plenty of choices. Location - very good with many transport options. Next to the Mid Valley Mega Mall so plenty of food options. The only problem is most shops are closed by 11pm. Internet...

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Thank Cheng Chian G
Mauritius
Reviewed 1 week ago

Spent six nights at The Gardens hotel, the staff are very courteous and efficient. Request were dealt with quickly. One of the fastest check-in I have experienced. The concierge guys are very helpful and friendly. The breakfast at Spread on sixth floor is very good. Well designed room, nice pool of 1.2m depth and a small kids pool. The hotel...

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Thank Ashboy1608
Ireland
Reviewed 1 week ago

This is an excellent hotel in mid-valley. The service is always excellent and facilities superb. It's connected directly to the gardens and mid-valley mall. The gym is great and opens nice and early which is great for jet lagged visitors. Breakfast is top quality with lots of different options. I have stayed in this hotel 2-3 times per year for...

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Thank redsoxIreland
Singapore, Singapore
Reviewed 2 weeks ago

Excellent Hotel in all aspects (including cleanliness, service, location) except a low pressure shower which to us is really a minor issue. We love the location which allows us direct access to the mall without having to walk under the hot sun.

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Thank JJ G
Karachi
Reviewed 2 weeks ago

Excellent location connected to mall,residence apartments are beautiful much better then the standard hotel rooms, i read the staff are rude but i found all staff very friendly and well trained, i would love to stay here again Some negative points are Charges for the lost keys,uncomfortable beds and low shower pressure

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Thank sohailarif
Singapore, Singapore
Reviewed 3 weeks ago

Before I start I wish to appeal to Tripadvisor to separate the reviews for this property. This property has 2 type of accommodation, one is the Hotel side and the other is the residences apartment side. They are located a different location and are managed by different teams. I stayed at the hotel side for my last trip. For this...

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Thank Depipis
Reviewed 3 weeks ago via mobile

We stayed in The Gardens hotel for 3 nights. The hotel furnishings and fitting were to a high standard and gave a good first impression. Despite the doorman on the final day, the customer service left a lot to be desired and just lacked the cutting edge expected. We had a bottle of champagne delivered to the room. The waiter...

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1Thank Simon H
Singapore, Singapore
Reviewed 3 weeks ago

I have been visiting Mid Valley for many years now. Every time I visit KL, I will definitely head to Mid Valley - for the food, the shopping, the cinema (GV Signature at The Gardens Mall is arguably the best in the whole of KL), the nightlife, etc. And accommodation at The Gardens hotel is the best you can ever...

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Thank ymmak

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 

Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM400 - RM596 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Reservation Options:
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#36 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Gardens Hotel & Residences staff and other travellers.
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Questions? Get answers from The Gardens Hotel & Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you need self laundry please inform the reception to locate you on the same level as the machine”
  • 2nd Bedroom with bathroom attached
  • Master bedroom with bathroom attached
  • Kitchen
 of 5 bubbles Depipis, 3 Jan 2017 | Read review
“Check the hotel's website for promotion on weekend stay.”
 of 5 bubbles david1278ib, 6 Nov 2016 | Read review
“House keeping staff are friendly and left us little gifts on arrival on the two occasions that we stayed over the last two years. Unlike the other hotels we stayed, we were immediately provided with enough of water supply (4 bottles daily) after an initial request without having to make repeated requests.”
 of 5 bubbles 97robinl, 28 Oct 2016 | Read review
“Room size & arrangements are good, toilet is clean & tidy will all necessary accessories.”
 of 5 bubbles wongm249, 16 Oct 2016 | Read review
“All of the rooms are good..”
 of 5 bubbles williamsA2470EV, 9 Sep 2016 | Read review
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