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The Gardens Hotel & Residences

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The Gardens Hotel & Residences
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1,091 Reviews from our TripAdvisor Community

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Showing 1,028: English reviews
Singapore, Singapore
Reviewed 14 August 2014

We chose the hotel because of its great location, conveniently seated right beside 2 very big malls. The shops and eateries within its vicinity offer great varieties and convenience. The room we had was rather spacious and well laid out and comfortable. The bathroom is nicely tucked away, it has a bathtub & a shower, with the toilet in a...

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Helpful?
Thank isis_sg
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on breakfast, we do try to provide sufficient variety and should you have anything specific in mind, please let us know through the hotel’s E-questionnaire...

Singapore, Singapore
Reviewed 14 August 2014

Went for a one week seminar at the Gardens Hotel last week and enjoyed the stay there. Very convenient with mall connected to the hotel. Easy access to food & beverages establishment and supermarket. Room was nice and comfortable. Very good security and feel safe in this hotel. Will definitely come back here again.

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Helpful?
Thank CaseyTeh
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Shanghai, China
Reviewed 10 August 2014

We stayed at the Gardens Residence (2 bedrooms) and as it is located right above 2 very big malls (The Gardens Mall and Mid Valley), it is the perfect stay for the shopaholics and those who love to eat. You are spoilt for choice! Very spacious rooms with all the amenities you would expect. Swimming pool (outdoor) has the view...

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Helpful?
Thank PatTemplar_11
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Thank you for your feedback. We hope to welcome you back the next time your travels bring you to Kuala Lumpur.

Reviewed 9 August 2014 via mobile

If u do not need mobile service or internet This hotel is good but with the same price I will get better hotel Ver bad wifi internet and very bad signal for gsm This is the last time staying in this hotel

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1Thank Mohammed a
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments from your good self and please be assured that it has been brought to the attention of the Departments concerned and the issue is being addressed to ensure we achieve...

Reviewed 5 August 2014

When your schedule is tight and busy, this hotel provides the amenities you need to get by. Accomodation comes with breakfast buffet so you can start your day with a power breakfast. The hotel is adjacent to two malls, Gardens and Mid valley. So after a long day at work, whether you prefer to grab a quick bite or have...

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Helpful?
Thank Nina C
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your suggestion on the additional television channels and we will take serious consideration on your suggestion. Nevertheless we are happy that you enjoyed the facilities in the...

medan, indonesia
Reviewed 24 July 2014

This hotel has always been my first choice when staying in KL. This time, my family and I stayed for a night as transit before heading elsewhere. Greeted nicely by the concierge and receptionist, and also i just like the layout of the rooms here. Best thing is the location, directly connected to the mall. So regardless if it's raining...

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1Thank selvisur
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment on breakfast, with a large range of International guests using the Spread Restaurant, we do try to provide sufficient variety and should you have anything...

Singapore, Singapore
Reviewed 23 July 2014

Stayed at The Gardens thrice when in Kuala Lumpur. Chose this hotel over hotels in Bukit Bintang as it's located next to 2 malls--The Gardens Mall and the Midvalley Mall. Spoilt for choice on dining options. Stayed at the executive room with club lounge access. The club lounge is quiet and serves coffee/tea/soft drinks all day along, and evening cocktails...

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Helpful?
Thank chattyqueen
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. We note your comment about the friendliness our bell-desk personnel which we can enhance better and it has been highlighted to department head concerned while we will strive to...

toronto
Reviewed 22 July 2014

I am staying in the hotel now and regretting every minute of it. I would have moved to a different hotel if my room have not been fully paid - I have another 4 more nights stay :( The room key doesn't work and I need to re-scan everyday. The front desk said it was beause the room key was...

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2Thank Christine Yf S
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for taking the time to communicate on why our services and facilities did not meet your expectations. We have taken note on all the valuable comments and noticed that your good self is still staying in-house with us. We would like to seek your kind assistance to email us your particulars and check-in details for us...

Jakarta, Indonesia
Reviewed 21 July 2014

We stayed at The Garden residence for 4 days 3 nights. The staffs were friendly and helpful. The room was spacious, Each room has its own bathrooms, complete toiletries, exactly like hotel. The kitchen has complete utensils, oven, microwave. Everything looked so perfect until we wanted to use the mugs and they were dirty! Its like someone just used the...

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Helpful?
Thank Chloe_cleopatra
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you enjoyed your stay at The Gardens Hotel & Residences. Meanwhile, please accept our apologies for the drop in room cleaning standards that you have pointed out, the staff member assigned appears not to have carried out this task...

Reviewed 21 July 2014 via mobile

I have considered this hotel as a home away from my home. The staff over all are really nice and helpful. However on this occasion I was just so disappointed with the way things turned out. There was water issue. The cold water sink was not working well and hot water was coming out from it. I brought the complain...

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Helpful?
1Thank Josephine K
CommunicationsMgr, Public Relations Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer, Thank you for writing in to Trip Advisor. We appreciate your positive comments and are glad to know that you are happy with the services of our associates during your stay at The Gardens Hotel & Residences. Meanwhile, please accept our apologies for the water issue that you have pointed out and the matter has been addressed with...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 

Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM401 - RM602 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Reservation Options:
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Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#37 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Gardens Hotel & Residences staff and other travellers.
18 questions
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Questions? Get answers from The Gardens Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the south side with the pool view was nice”
 of 5 bubbles gailsH8787DF, 7 Feb 2017 | Read review
“I find the Executive Room is best value...”
 of 5 bubbles baovo, 4 Feb 2017 | Read review
“I like the Executive Room with Access to Lounge and other benefits. Good value from my opinion...”
 of 5 bubbles BaoVo-865, 4 Feb 2017 | Read review
“If you need self laundry please inform the reception to locate you on the same level as the machine”
  • 2nd Bedroom with bathroom attached
  • Master bedroom with bathroom attached
  • Kitchen
 of 5 bubbles Depipis, 3 Jan 2017 | Read review
“Check the hotel's website for promotion on weekend stay.”
 of 5 bubbles david1278ib, 6 Nov 2016 | Read review
5 of 5