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Oakwood Hotel & Residence Kuala Lumpur

222 Jalan Ampang, Kuala Lumpur 50450 Malaysia
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Traveller (239)
Room & Suite (106)
Dining (30)

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About

#58 of 489 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Conveniently located along the bustling Jalan Ampang in the heart of Kuala Lumpur's business district, Oakwood Hotel & Residence Kuala Lumpur offers 251 units of hotel rooms and serviced apartments for guests to choose from. Combining the spacious comfort of a private home with services and facilities of a hotel, the property is ideal for both short and long stays, meeting the needs of leisure and business travellers seamlessly whilst providing an environment which allows residents to feel right at home.
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Property amenities
Paid public parking on-site
Wifi
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Meeting rooms
Car park
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Kids' meals
Vending machine
Poolside bar
Highchairs available
24-hour security
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
Umbrella
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Kitchenette
Flatscreen TV
Bidet
Housekeeping
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Refrigerator
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
City View
Languages Spoken
English, Chinese, Malay

Location

222 Jalan Ampang, Kuala Lumpur 50450 Malaysia
Oakwood Hotel & Residence Kuala Lumpur
310Reviews17Q+A44Room tips
Traveller rating
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Sightsee17203760146 wrote a review Jan 2024
1 contribution
Worst hotel ever! we had a exploded shower glass , instead on check on us the traumatic experience and the amount of stress we had, cancelling our activities because of this , we are charge for the damages we did not do. Shower glass explosion is a thing and management should be aware and acknowledge the safety of its guest
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: please check the review and before checking in. It's really unfortunate incident for us.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Xtina_Ng wrote a review Dec 2023
Singapore, Singapore254 contributions39 helpful votes
+1
Location of hotel is very ideal. It is not situated in the middle of traffic jams etc, therefore, it is not noisy too. Rooms are very clean and spacious. We booked a 2 bedroom suite. It is actually 2 connecting rooms which we are ok. There is a living room with a kitchenette attached to the bigger room. As we have 3 young kids, the living room n kitchenette are very useful. Breakfast spread is average. Don't expect anything fancy. If you need a quick fix before heading out, then u can opt for the breakfast. Else, i suggest that you cross the overhead bridge and try Kenny Hill's Bakery or the small eateries inside Hock Choon Supermarket. Hock Choon rocks too as we need a constant supply of fresh milk for our kids. Back to Oakwood, the only area of inprovement is the housekeeping. I guess we are the only guests staying on that level, housekeeping will come n press the bell at 8ish in the morning. It happened a few times. Dishes and cups in the sink are not being washed. In the end, i have to do it everyday. After housekeeping, they remove our towels but the fresh set will only come in the afternoon after we call to request. So, we dont quite understand why the housekeeping wants to come so early in the morning when they do not have new towels to give us. (The housekeeping guy tells us that the washed towels will only reach the hotel after 1pm). Overall, we had a pleasant stay and may consider coming back again!
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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V9690ZHdavid wrote a review Dec 2023
Geneva, Switzerland3 contributions3 helpful votes
Keith Chan, the ever-present and always-personable General Manager, has succeeded in constructing a team which is second to none. Whether it be the helpful security, professional front desk, attentive F&B staff, or diligent housekeeping, no effort is too great for this hotel which offers weary travellers a welcome respite, a home from home, a peaceful haven from the hustle and bustle of the surrounding city. If it is a touch of luxury that you are seeking, then you have found the right destination. The fully-equipped gym with its touch screen equipment, the luxuriant, constantly changing, breakfast overseen by a world-class chef, the spacious, New York-style lobby and the bright, modern bedrooms spread over 20 floors all combine to provide a five star service for a three star price. We would have no hesitation in recommending this hotel as we send Keith our grateful thanks for his commitment and leadership of a motivated team, always willing to please.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Keith Chan, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 5 Dec 2023
Dear David, Thank you for taking the time to share your stay experience at Oakwood Hotel & Residence Kuala Lumpur! It is very encouraging for us to know that you had wonderful moments during your stay and, most importantly, that you and Ann had a pleasant stay with us! We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our guest motivates us to further improve our commitment to delivering exceptional service. We would like to thank you again for your valued patronage and look forward to welcome you back to Oakwood Hotel & Residence Kuala Lumpur soon. Best regards, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rasheed wrote a review Oct 2023
Maldives42 contributions34 helpful votes
Just being a guest in this hotel does not assure perfect service. Location of the hotel was good and rooms clean and modern. A few things that were not functioning correctly Shower room drain clogged Room air con was terrible, it was soo noisey it kept us awake most nights, keycard doesn't work most of the time Same breakfast every day. Only local food Not enough lifts for the number of rooms & mostly staffs are using more than the guest. On my first night, I found out that my ac was also not working. Given the poor ventilation as mentioned above, I was sitting in a hot box. Next day receptionist sent a technician to take a look at it, and it didn’t really fix the issue properly.
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Date of stay: October 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Keith Chan, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 5 Dec 2023
Dear 77776666, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at Oakwood Hotel & Residence Kuala Lumpur. Your feedback is of great assistance, it is feedback like this that we learn from and use to improve. We are delighted that you enjoyed your stay and you found our location, property facilities to your liking. Unfortunately, there is a shortfall on our breakfast service and your experience is of great concern to us. I have personally addressed this matter with our chef and sincerely apologize for all that transpired during the course of your stay. Please feel free to contact us at general.hotel-residence-kualalumpur@oakwood.com on your next visit and we will ensure to make a better stay experience by upgrading your room to our next room category. We hope we might have an opportunity to accommodate you again in future and restore your confidence in Oakwood Hotel & Residence Kuala Lumpur. Kind Regards Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Brian A wrote a review Oct 2023
DFW72 contributions29 helpful votes
The breakfast was just OK. You did have the option to order eggs scrambled, over easy, or in an omelet. The accommodations were nice. We were there only one night. We got a room with a king bed, and added a twin bed for our son.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Keith Chan, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 5 Dec 2023
Dear 378briana, Thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jay wrote a review Sept 2023
1 contribution
My company held a training for three days and stayed for four nights. The quality of service rendered by the Sales Director, Front Desk Officer, housekeeper, Head Chef, banquet crew, maintenance technician, and security guards is exceptional. They are very nice and do everything they can to help. The cuisine prepared is tailored to our palates. The accommodation offers a high level of comfort and is priced at a fair rate. The facilities are properly maintained and the location is strategically advantageous. This establishment is highly recommended for many types of travelers, including families on vacation, individuals travelling alone, as well as companies seeking a venue for meetings or training sessions.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
Room Tip: The hotel café close at 10pm. But the are a lots restaurant nearby the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Keith Chan, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 24 Sept 2023
Dear Jozziej2023, Thank you for your support and glad you had a wonderful stay with us recently. We are thrilled that you have given us a perfect rating at Tripadvisor. We will be sure to pass on your wonderful comments to the team and till then, we wish you a pleasant day ahead. Sincerely, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odyssey59052312219 wrote a review Aug 2023
1 contribution
Very comfortable hotel and the staff was amazing. Breakfast choices were excellent the oriental and malaysian foods are so tasty. Coffee and pastries is very nice too. Will definitely come here to stay again.
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Date of stay: August 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Keith Chan, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 24 Sept 2023
Dear Odyssey59052312219, Thank you for the great review of our hotel! We are glad that you have enjoyed your stay and happy to hear that you like the location of our hotel, the room you have stayed, satisfied with the cleanliness as well as the services you received from our team. We hope to see you again at the hotel very soon. Sincerely, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MsMNQ wrote a review Jul 2023
Wauchope, Australia93 contributions93 helpful votes
I stayed for 2 weeks for a sporting event. It really was like a home away from home. The staff were friendly and welcoming, and I felt well looked after. I had a one bedroom room which was spacious, had 2 full sized TVs, a lounge area and a kitchenette. The aircon was cool, the bed comfortable and everything was clean. The breakfast choices were excellent - omelettes and eggs done in other styles, Malaysian food, sweet treats, as well as the usual offerings like fruit, yoghurt and cereal. There was plentiful coffee, tea and juice. There are lots of restaurants nearby and we were able to enjoy a different cuisine each night. The Yemeni restaurant, Wadi Hadramawt is a must try and I also enjoyed the other options available, all within walking distance. There is a metro station at the end of the road for a 3 station transfer to KLCC (Kuala Lumpur City Centre) or you can walk in 20ish minutes. The pool offers a welcome relief from the Malaysian heat and there is a fitness centre if you are a gym user. I will definitely stay here again if I return to KL.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 31 Jul 2023
Dear MsMNQ, Thank you for your support and glad you had a wonderful stay with us recently. We are thrilled that you have given us a perfect rating at Tripadvisor. We will be sure to pass on your wonderful comments to the team and till then, we wish you a pleasant day ahead. Sincerely, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amir_mazlan wrote a review Jul 2023
Selangor, Malaysia24 contributions25 helpful votes
This is embassy row so most people there are foreigners and pubs and bar aplenty - not really family-friendly. It's ok though because the hotel itself is good enough so that maybe a trip to 7-eleven next door would suffice your kids snack rations. Staff are all good. We tried the steamboat for 2 for dinner and we would be the only ones and still the kitchen worked it out. It was one of the best steamboat I ever had - it could be that we were the only people there but the portions were ridiculously big. Compliments to the kitchen staff. Rooms are nice and clean. We were 2 adults and 2 kids family and we were not disappointed. Sadly, there is no kitchenette and the fridge is far too small. It's ok by us, we are only there for 1 night.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 24 Jul 2023
Dear Amir Mazlan, Thank you for providing feedback about your stay at Oakwood Hotel & Residence Kuala Lumpur. We are thrilled that you enjoyed the experience and that you found our location, property facilities to your liking. We will be sure to pass on your wonderful comments to the team. We look forward to welcoming you back to Oakwood Hotel & Residence Kuala Lumpur soon. Kind Regards, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TrailBlazer827359 wrote a review Jul 2023
1 contribution
Thank you so much Oakwood Hotel & Residence Kuala Lumpur, room is huge and super comfortable bed for my family. Everything was perfect and special thanks to Jun for her superb service. Breakfast is great as well and super busy but food was always replenish. Much better than other hotels around this area
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded 19 Jul 2023
Dear TrailBlazer827359, Thank you for your support and glad you had a wonderful stay with us recently. We are thrilled that you have given us a perfect rating at Tripadvisor. We will be sure to pass on your wonderful comments to the team and till then, we wish you a pleasant day ahead. Sincerely, Keith Chan General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 197 - RM 259 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OAKWOOD HOTEL & RESIDENCE KUALA LUMPUR (R̶M̶ ̶3̶7̶4̶) RM 168: UPDATED 2024 Reviews, Price Comparison and 305 Photos - Tripadvisor

Frequently Asked Questions about Oakwood Hotel & Residence Kuala Lumpur
Which popular attractions are close to Oakwood Hotel & Residence Kuala Lumpur?
Nearby attractions include Hauntu (0.9 km), Peter Hoe Beyond (1.0 km), and Jewellery Making Workshop by Elegant Jewellery Studio (EJS) (1.2 km).
What are some of the property amenities at Oakwood Hotel & Residence Kuala Lumpur?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Oakwood Hotel & Residence Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oakwood Hotel & Residence Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Oakwood Hotel & Residence Kuala Lumpur?
Yes, a parking garage, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Oakwood Hotel & Residence Kuala Lumpur?
Conveniently located restaurants include Sausage KL Cafe & Deli, Makan Kitchen, and Tosca.
Are there opportunities to exercise at Oakwood Hotel & Residence Kuala Lumpur?
Yes, guests have access to a fitness centre and an outdoor pool during their stay.
Are any cleaning services offered at Oakwood Hotel & Residence Kuala Lumpur?
Yes, laundry service and self serve laundry are offered to guests.
Which languages are spoken by the staff at Oakwood Hotel & Residence Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Oakwood Hotel & Residence Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (4.2 km), Rumah Penghulu Abu Seman (1.8 km), and Istana Negara (6.4 km).
Does Oakwood Hotel & Residence Kuala Lumpur have any great views?
Yes, guests often enjoy the city view available here.