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38, Jalan Tun Perak, Kuala Lumpur 50050 Malaysia
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Traveller (97)
Dining (6)
Room & Suite (5)

About

#96 of 738 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
A tourist class hotel located just next to Masjid Jamek LRT Station, close to many tourist attractions, this 92 rooms hotel is tastefully decorated with guest's comfort in mind. LED TV, in room safe, free Wifi, coffee making facilities and others to ensure all our visitors feels home away from home! Big M Hotel...Superb location, Service and Stay Always!
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Property amenities
Free High Speed Internet (WiFi)
Vending machine
Children Activities (Kid / Family Friendly)
Taxi service
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Wifi
Concierge
Currency exchange
Non-smoking hotel
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Safe
Clothes rack
Flatscreen TV
Bath / shower
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Chinese, Malay

Location

Full view
100Great for walkers
Grade: 100 out of 100
122Restaurantswithin 0.5 km
45Attractionswithin 0.5 km
96Reviews6Q+A13Room tips
Traveller rating
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  • 37
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  • 4
  • 1
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Srikanth Adat Variyath wrote a review Jul 2022
Pattambi, India117 contributions39 helpful votes
Friendly staff. Very good location just beside LRT station. Good Indian restaurants as well as some supermarkets near by. Walkable distance to Masjid Jamek and Dataran Mardeka. We got good views of both from our room as well. Room was a bit too small for 3 persons even though it had all the amenities promised. Also we could hear the notices of trains passing through the station for a long time in to the night. Otherwise a great room at a great location. Superb value for money.
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Date of stay: July 2022Trip type: Travelled with family
Room Tip: It's next door to McDonald's.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BIG M HOTEL, Owner at BIG M Hotel
Responded 1 week ago
Greetings to srikanthav94 from BIG M Hotel. Thank you very much for taking time to share your experience with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hazizul Aziz wrote a review Mar 2022
Tanjong Malim, Malaysia4 contributions27 helpful votes
+1
Best budget hotel in KL. Easy check in process, sufficient lift, superb service, kettle, mineral water, tv channel, water heater, superb water pressure, access card very convenient allow you to enter hotel even without receptionist that time.. nothing less. Most important very strategic location.. love it so much..
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Date of stay: February 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from BIG M HOTEL, Owner at BIG M Hotel
Responded 29 Jun 2022
Greetings to Jun H from BIG M Hotel. Thank you for taking time to share your experience and for choosing to stay with us. We are pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. We look forward to the opportunity of welcoming you back on your next trip. Hope you have a wonderful day! Best regards, Danny Chan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nadiah Naim wrote a review Jul 2020
Ampang, Malaysia42 contributions40 helpful votes
The room is clean and well organized. The services are also good and well entertained. Stayed in a room with a window which facing to the main road and train. Heavy sleeper like me won't bother with the noises. Easy access to LRT Masjid Jamek with only less than 100 meter walking.
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from BIG M HOTEL, Owner at BIG M Hotel
Responded 14 Oct 2020
Greetings to nadiahnaim228 from BIG M Hotel. Thank you very much for taking time to share your experience about your recent stay with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
efay wrote a review Mar 2020
Dublin, Ireland451 contributions137 helpful votes
Stayed here for two nights and was very pleased with the booking. The location was great (right next door to a train station and 10 minutes stroll to Chinatown). The room was very clean and comfortable and small touches like toothbrush/toothpaste, bottled water, coffee and a hairdryer were great. Only catch is that walls are thin and the train goes right by the hotel so I’d recommend earplugs.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from BIG M HOTEL, Owner at BIG M Hotel
Responded 14 Oct 2020
Greetings to efay from BIG M Hotel. Thank you very much for taking time to share your experience about your stay with us. We are incredibly pleased to hear that you had a pleasant stay; we are very lucky to have such a convenient location. It is our pleasure to be at your service. We look forward to the opportunity of welcoming you back on your next trip :) Hope you have a wonderful day! Best regards, Danny Chan
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Qunhui wrote a review Dec 2019
Penang, Malaysia7 contributions10 helpful votes
We enjoy spending two nights at this hotel. This hotel provides complete facilities and the staffs are friendly. Good service have been provided by the staffs, too. We will stay in this hotel again if we visited to KL.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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SineadKelly wrote a review Nov 2019
Birmingham, United Kingdom71 contributions58 helpful votes
This hotel is great for a few days stop over in KL. Train station is across the road and walking distance for all the many attractions. If your someone that all they want is a clean bed and room this is the place for you .
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Date of stay: November 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Kaleighpot wrote a review Oct 2019
Alabang, Muntinlupa City195 contributions124 helpful votes
The location is superb. The rooms are comfy but if you get a room with window then it is very noisy. Now about the service I have to agree with some of the reviews that say their service is bad. The male malay grumpy reception guy is the worst too bad they don't use name plate there. I'd say only 1 out of 5 or 6 reception staff is nice and welcoming. We stayed for a long time and the first week was ok. But the second week things turned bad. They are stingy with the request of coffee cup. There is an electric kettle and 2 sachets of ready mix coffee but no cup and teaspoon so I requested for it and they told me it's not part of what I paid for? What will I do with the electric kettle then? Should I mix coffee straight in it? In the end they still brought two cups but it already left a bad taste in my mouth. Same with the request for extra pillow. We were staying for a week at a time and they made it hard to request for 1 extra pillow! I don't think that is such an unreasonable request. Internet worked well. Tv has 2 english channels, Asian Food Channel and AXN if I remember correctly. Housekeeping is not very satisfactory to me. They don't really clean much just fix the bed and replace towels thats it. Even forget to replace bath mat one time and it left the room all wet. Also one more thing. Please inform the housekeeping staff that if a guest is inside the room WAIT FOR THE GUEST TO OPEN THE DOOR DON'T JUST BARGE IN. I was surprised when the Indian housekeeping staff just used his key card and let himself in without waiting for me to open the door. I didn't feel safe. But really the biggest concern for me was the service. I hope people in this kind of business realize just how important who you put to work in your reception. One more instance I just remembered is when we check out I gave back the key card and said checking out. The dark thin Malay guy just received the key card and didn't say anything. I thought he was printing a receipt for me which is standard with hotels. I waited a good few minutes when I had to ask ahh are we done? Then he said yes. Oh my golly. No receipt no thank you for staying with us not even a smile.
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Date of stay: September 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Penyebab wrote a review Sep 2019
Kuala Lumpur, Malaysia3 contributions9 helpful votes
Booked this hotel through Agoda on 8-Aug for a stay on 28-Sep for the KL Standard Charted Marathon. Had emailed hotel directly for reconfirmation of booking, but no reply - bad sign. Proceeded to call hotel to get confirmation, but hotel receptionist was very reluctant to double check in the system and ensured me that as long I have the Agoda voucher with me, the booking is already confirmed. As ignorant as I was, I took his lying words - big regret. On 19-Sep got a surprise call from Agoda apologizing to me that hotel informed them that hotel is full and hence, need to cancel my booking at the last minute. How am I supposed to find another hotel at such short notice near the venue? This hotel really needs some improvement in their customer service. Totally unprofessional, unethical, inconsiderate, irresponsible, untruthful. It is a pity Agoda has to be the one taking the blame for this unfortunate event and had to compensate me. Shame on you Big M. I got fooled by so many good reviews in TripAdvisor.
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Date of stay: September 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Kathleen Sophia wrote a review Sep 2019
Kuala Lumpur, Malaysia49 contributions50 helpful votes
A very creative concept of a hotel , interior looks cheerful , bright and welcoming . Staffs were friendly and helpful . We were given a room at by the terrace and it was clean , comfortable and neat . There is a water filter and microwave provided at the pantry and it was beneficial for us guest and money saving . Also interestingly for guests who aren't familiar with the best places to sight seeing or food hunting , there are numbers of TimeOut magazines prepared which helps you on selections and also other reading materials provided . The terrace was spacious and nothing over the board , it is overlooking the Merdeka Square . Beside the hotel there is Mcdonald's , opposite the road is KFC and 4Fingers . You can also do your laundry about two blocks away . For night entertainment Reggae Mansion is just across the building . WiFi connection is strong . Bathroom was clean , heaters work well and toiletries was complete . Everything was perfect and I would definitely come back to stay , amazing . For the rooms there should be tea bags provided which we were only been given coffee sachets . Like me I would very much prefer with the choice of a creamer and sugar instead of a 3 in 1 .And also please provide a mini fridge in the room for us to store our drinks . Nothing else to say as my stay was fantastic .
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Date of stay: September 2019
Rooms
Service
Sleep Quality
Room Tip: Good rooms are on the top floor near the terrace
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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ChennaiMan2 wrote a review Aug 2019
Chennai (Madras), India19 contributions2 helpful votes
Paid 117 RM per day for the room Rooms are clean, bed was comfortable. Location near to Masjid Jamek rapid KL station Plenty of Tamil south Indian restaurants like Sangeetha, Saravana bhavan on the adjacent road.
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Date of stay: July 2019
Value
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$16 - US$27 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
92
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Frequently Asked Questions about BIG M Hotel
Which popular attractions are close to BIG M Hotel?
Nearby attractions include MUD Kuala Lumpur (0.2 km), Sultan Abdul Samad Building (0.3 km), and Jamek Mosque (0.1 km).
What are some of the property amenities at BIG M Hotel?
Some of the more popular amenities offered include free wifi, kids activities, and a concierge.
Which room amenities are available at BIG M Hotel?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What are some restaurants close to BIG M Hotel?
Conveniently located restaurants include LOKL Coffee Co., Betel Leaf, and Shin Kee Beef Noodle Specialist.
Is BIG M Hotel located near the city centre?
Yes, it is 0.8 km away from the centre of Kuala Lumpur.
Which languages are spoken by the staff at BIG M Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to BIG M Hotel?
Many travellers enjoy visiting Kuala Lumpur City Gallery (0.4 km), Rumah Penghulu Abu Seman (2.2 km), and Istana Negara (3.0 km).