Sunway Velocity Hotel

Traveller (297)
Room & Suite (107)
Infinity pool night view
Pool & Beach (34)
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RM 304
Fully refundable before Wed, 1 May
RM 270
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About

4.5
#12 of 502 hotels in Kuala Lumpur
4.7 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.6 of 5 bubbles
Value
Travellers' Choice
Sunway Velocity Hotel brings new vibrancy, energy and excitement to the integrated mixed-use development of Sunway Velocity Kuala Lumpur. The 351-room mid-market hotel is directly connected to the Sunway Velocity Mall, Office Towers, Serviced Residences and a sprawling Central Park. Other features include an express café, a boardroom, a rooftop infinity swimming pool, an on-site 24-hour fitness centre and complimentary Wi-Fi to stay connected, helping you make the place your own.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Kids stay free
Taxi service
Conference facilities
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Saltwater pool
Complimentary Instant Coffee
Complimentary tea
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Flatscreen TV
Bath / shower
Complimentary toiletries
Telephone
Bottled water
Wake-up service / alarm clock
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Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Mid-range
Trendy
Languages Spoken
English, Chinese, Malay

Location

Lingkaran SV, Kuala Lumpur 55100 Malaysia
4.5
4.5 of 5 bubbles693 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
Sunway Velocity Hotel garners praise from guests for its prime location that offers seamless mall access and is situated conveniently for dining and shopping, thanks to its proximity to restaurants and the MRT system. The hotel's atmosphere is described as welcoming, with vibrant colors that contribute to its cozy and comfortable vibe. Reviewers consistently highlight the hotel's cleanliness and the well-maintained rooms, along with the responsive housekeeping service. While the rooms are generally appreciated for their comfort, a few guests have pointed out minor issues with room facilities. The service at Sunway Velocity Hotel receives high marks for the staff's friendliness and efficiency, with many visitors noting the attentive and professional conduct of the personnel. Additionally, the hotel's value is recognized by many travelers, who appreciate the clean facilities and helpful staff, although some suggest looking elsewhere for breakfast options.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Good
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
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693Reviews13Q+A94Room tips
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Detailed Reviews
Darien H wrote a review Aug 2020
5 contributions3 helpful votes
4.0 of 5 bubbles
The room was clean and comfortable, with basic, quality amenities provided. As the stay was during the Covid-19 RMCO period, our bags were sanitized before entering the hotel lobby. The room was booked under the Shop and Stay promotion, hence the price and package was worthy (with meal and shopping vouchers). Definitely return if happens to come to KL again, as the location is ideal (walking distance to MRT station, and the hotel just located beside the Sunway Velocity Mall).
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelly Leong, General Manager at Sunway Velocity Hotel
Responded 29 Sept 2020
Dear DarienH20, We are encouraged by your positive post stay comments and we thank you for choosing to stay with us, at Sunway Velocity Hotel. We look forward to your return and best regards. Kelly WK Leong
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xzoecx wrote a review Jan 2020
London67 contributions52 helpful votes
4.0 of 5 bubbles
Great value for money. Good customer service, welcoming at the desk on arrival.

When we arrived there was a lot of hair around the room on the bed and floors but they immediately came and cleaned it.



The Rooftop pool is worth every penny of your stay, its open until quite late so you can enjoy the spectacular city lights view from the warm pool. There are tables up there too, so we also took our dinner up there which was a lovely experience.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from KellyL4564, Regional Senior General Manager at Sunway Velocity Hotel
Responded 7 Feb 2020
Dear xzoecx, Greetings from Sunway Hospitality and thank you for staying at Sunway Velocity Hotel. Your post stay comments are much appreciated and please accept my apologies for the lapse in cleanliness during your arrival. Please be assured that proper standards are in place and it was an isolated case of negligence. Hence we hope for an opportunity in welcoming you back soon and thank you. Best regards Kelly WK Leong
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
gavinxyz wrote a review Aug 2020
Penang Island, Malaysia553 contributions83 helpful votes
+1
4.0 of 5 bubbles
located just beside of Sunway Velocity Mall and 5mins walk from LRT Maluri and MRT station too. Easy to go around KL if you do not drive here.
Room is new and modern but the room size is not big. Room is majority green color and look fresh. The standing shower area is with metal bar and a sitting place, so it is very useful for old people and it is disabled friendly too.
There is a link/an entrance to the Mall at 5th floor. So, you can easily go to the Mall without using the main/side entrance from outside. The Mall is happening therefore no problem for food and shopping.
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Date of stay: August 2020
4.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelly Leong, General Manager at Sunway Velocity Hotel
Responded 29 Sept 2020
Dear gavinxyz, Warm hospitality greetings and thank you for your encouraging comments. We are glad that you have found the room and complementing facilities meeting your expectations and we hope in welcoming you back soon. Best regards Kelly WK Leong
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DavidFran10 wrote a review Mar 2020
Melbourne, Australia67 contributions74 helpful votes
4.0 of 5 bubbles
The hotel is strategically located for travelers who wish to explore KL without wasting too much time stuck in traffic jams and the fumes in the heart of the city. Its a 5mins drive to the Permaisuri Lake garden for morning jogs and a University Hospital (in case of any emergency). The hotel is very well maintain in terms of appearance, hygiene and cleanliness. The hotel is attached to a shopping center Sunway Velocity Mall which gives travelers convenient access to a supermarket, a variety of restaurants, gym, movie theatres, a clinic, besides clothes and other household items. It has a good secure covered car parks. The room is excellent in all aspects especially hygiene and cleanliness, has a good wifi connectivity, and excellent view of the kl city skyline. It has a good size swimming pool at the rooftop with a well equipped gym beside it and a great view of KL city.
All levels and rooms of the hotel are secured by security cameras and key-card access. This is an excellent and essential security feature for travelers like ourselves.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelly Leong, Owner at Sunway Velocity Hotel
Responded 9 Jul 2020
Dear DavidFran10, Warm hospitality greetings from Sunway Velocity Hotel. Firstly, thank you for choosing to stay with us and in sharing your encouraging post stay feedback. We are delighted to learn of your positive memorable experiences and we hope for an opportunity in welcoming you back when travelling into Kuala Lumpur. Best regards.
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Connector09525522914 wrote a review Dec 2023
1 contribution
5.0 of 5 bubbles
Encik Fazraf Sher, Guest Relations Mgr provided stellar guest experience from the get-go. He warmly welcomed us to Velocity & facilitated a slightly earlier check in & late check out for our 2 rooms during the peak year-end holidays. Encik Fazraf also kindly upgraded our rooms to one with bigger beds, as were return customers. He provided KL travel tips & his insight on popular restaurants & attractions in KL, as well as about the good food to be found in the adjoining mall. He was kind enough for offer to validate our KL guests parking as well. The front desk staff were also ever-approachable & shared with us candid food reviews for nearby restaurants when we asked.

Even though Velocity is just slightly outside the city centre. We appreciate the quieter roads and adjoining mall so much as it was highly convenient. No constant noisy traffic & tourist footfall, unlike in the bukit bintang area. It is still a good location, just about 15 to 20 mins drive from popular Muslim shopping & dining areas like Masjid India & Kampong Baru.

Being our 2nd time at Velocity we were glad to see that its high cleanliness & service standards were still maintained these years aft PKP. Rooms were generally quiet & have solid walls so you don't hear your neighbours noise at all. Loved the bright and cheery colours in the room that make us feel welcomed every time we head back to the hotel. The pool was cleaned every weds to fri & extra towels were always available for use. We never had to wait more than 10 mins for any extra towel/pillow requests from housekeeping. The friendly Indian male housekeeping staff on level 15 (forgive us for not catching his name) was always happy to assist us & cleared our trash within 30mins or less, whenever we left it outside the room. Velocity was also generous with complimentary water bottles daily and it was a welcome gesture that helped our expenses, as we were travelling with a kid.

Have recommended Velocity to many family & friends and are looking forward to our next visit in 2024! Thank you Encik Fazraff & team, wishing you all continued success in the year to come!
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Date of stay: December 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
Room Tip: The mall next door called Sunway Velocity has the best egg tarts at Memorie Cafe! Get them before...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sharmini P, Marketing at Sunway Velocity Hotel
Responded 25 Dec 2023
Dear Connector09525522914, We sincerely appreciate your detailed and positive feedback on your recent stay at Velocity. It brings us great joy to hear that Encik Fazraf Sher, our Guest Relations Manager, provided you with a stellar experience, ensuring a warm welcome, facilitating early check-in, and offering helpful insights into KL's attractions and dining options. We are delighted that you enjoyed the upgraded rooms and the convenience of our location. Your kind words about the cleanliness, service standards, and the friendly housekeeping staff are truly motivating. It's heartening to know that you have recommended Velocity to your family and friends. We look forward to welcoming you back in 2024 for another memorable stay. Regards, Sharmini Prabaharan Asst. Manager - Brand Marketing Sunway Velocity Hotel Kuala Lumpur
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Wan Marini Izay... M wrote a review Jan 2022
1 contribution
3.0 of 5 bubbles
1. You should provide an instruction manual for the pull out sofa bed, or a notice informing who to call for help. Otherwise, your guest might get injured in doing so. Plus, the pull out sofa bed need to be vacuumed once in a while (during my visit, I saw few strands of hair on it, Not sure how long they have been there)

2. I stayed in one of your room for 1 night. On my last day, I went for a swim with my kids. When we came back to our room, your housekeeping staff were already on their way to clean the room. We specifically told them that we are about to check out soon. Why did you let your staff clean a room which a guest is about to leave? Didnt they have to come back and clean it again afterward? Should have a proper cleaning schedule.

3. Got sand in your pool (near to jacuzzi). Maybe someone jumped or stepped on the sandy area and went into the pool, but it cleary indicate that the pool is not properly maintained.

4. Other than that, is OK. The room is large, the carpet is beautiful (I have a sensitive foot, I can feel dirt on the carpet, but it is reasonable)

5. The Tanamera shampoo and body soap are speactular. Thank you.

6. If you could at least provide your guest with a welcome drink, it would be great. Some of the guests might come from out of KL, long journey and have to wait to check in if they reach there early. So, why not a bottomless cordial drink for these kind of guests? Surely would cool them off while they are waiting.
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Date of stay: December 2021
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Velocity Hotel KL, Marketing at Sunway Velocity Hotel
Responded 14 Mar 2022
Dear Wanmariniizayum, Greetings from Sunway Velocity Hotel Kuala Lumpur! Thank you very much for your feedback based on your recent stay with us. It has come to our attention that you have encountered unfavorable experience during your stay. Please accept our sincere apology on the instances that made your stay less than perfect. Please be assured this is not the standard of service we strive to achieve here at Sunway Velocity Hotel Kuala Lumpur. The feedback from our guests is so important to us and we truly appreciate your comments. We are constantly looking to observe in what ways we can improve the overall experience when traveling to Kuala Lumpur and your feedback provides us with the necessary guidance. Please visit us once more as we would be honored to have another opportunity to demonstrate our valued service standards. We look forward to welcoming you & your family back in the future.
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Jessica Peh wrote a review Jun 2022
1 contribution
4.0 of 5 bubbles
I LOVE to stay Sunway Velocity Hotel, I'm a regular guest. I stay there for many times already and Assistant Guest Relations Manager Fazraf Sher he is very nice, pleasant and helpful and what I need he really can help me to solve it quickly feedback. But only one problem is when I come and stay many times no more body shampoo, hair shampoo or toilet paper or tissues and need to improve it have to clean all the tables and cupboard and must ready the slippers changed everydays keep all hygienics. Bathroom glass door mostly all are water leaking out to the basin area when bath so please check it out and improve it.
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Date of stay: May 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tracie Y wrote a review Mar 2022
1 contribution
5.0 of 5 bubbles
Amazing place to have a staycation with your friend. The room is complete with all nessasities you need, including shampoo for both body and head which smells really nice. Do find time to head to level 16 for the pool and gym where you can enjoy the view of KL. Will definitely come again for staycation again..
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Date of stay: March 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sunway Velocity Hotel KL, Marketing at Sunway Velocity Hotel
Responded 14 Mar 2022
Dear Traciey, Thank you for choosing to stay with us, at Sunway Velocity Hotel Kuala Lumpur! We are delighted to have received your positive review and we look forward in welcoming you back soon. Best regards, The Management
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Lau H wrote a review Aug 2020
2 contributions2 helpful votes
5.0 of 5 bubbles
All the staff very friendly feel like home. Super convenient get shop in just minute. Sanitized around entire property and tighten of security to ensure every visitor to the property with clear identity provided. Keep it up, i strongly recommend those who trip to KL and please get it try for this Sunway Velocity Hotel as well.
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Review collected in partnership with this hotel
Date of stay: August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelly Leong, General Manager at Sunway Velocity Hotel
Responded 9 Sept 2020
Dear Lau H, Greeting from Sunway Velocity Hotel and thank you for the great post stay feedback. We are committed in ensuring that stringent hygiene protocols and guest safety are adhered at all times. Meanwhile we wish you well and looking forward in welcoming you back soon. Best regards.
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nix0n88 wrote a review Aug 2020
Penang Island, Malaysia1 contribution1 helpful vote
5.0 of 5 bubbles
Spacious & Clean Room
Brighter of room lighting & Smart TV with many Channel available.
Super convenient get shop in just minute.
Sanitized around entired property and tighten of security to ensure every visitor to the property with clear indentity provided.
Keep it up, i strongly recommend those who trip to KL and pls get it try for this hotel sunway velority as well.
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Review collected in partnership with this hotel
Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelly Leong, General Manager at Sunway Velocity Hotel
Responded 9 Sept 2020
Dear nix0n88, Wow! Thank you for the great post stay review whilst my team and I, will continue to strive in exceeding expectations. We look forward in welcoming you back soon and wishing you well always. Best regards.
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Tracy K asked a question Jan 2021
Kuala Lumpur, Malaysia
May I know if every room’s wardrobe mirror are facing bed?
Answer from zanatul mahera
1 contribution1 helpful vote
Not really, they are on the left side or right side near the windows but the wardrobe has mirroring effects type
Answer from sensesawaken
Singapore, Singapore180 contributions116 helpful votes
hi there, you would need to contact the Sunway hotel to make the necessary arrangements in regards to the payment. Perhaps a deposit of 30 % and balance 70% to be paid when you arrive. Alternative is the give them the company credit card for payment. Hope these points work.
1 contribution
The nearest Metro is 200-300 meters away from the hotel
Answer from Kelly WK Leong
Kuala Lumpur, Malaysia
Dear 193sandym, Greetings from Sunway Velocity Hotel. The free shuttle service is exclusive for hotel guests and preregistration is necessary. It is an intercity transfer to Ikea Cheras, Bukit Bintang (KLCC) and Sunway Putra Mall. The service is three times a day and return trip is from the designated drop off/ pick up area and according to the schedule. Best regards,
Answer from Safie71
3 contributions2 helpful votes
YesRm100 per room
Wong Y wrote a tip 10 Apr
1 contribution
5.0 of 5 bubbles
"Good car park and sleep environment "
Read full review
Agnes L wrote a tip Feb 2024
1 contribution
5.0 of 5 bubbles
"There is a swimming pool but was unable to view as it was being upgraded."
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totalhonestd wrote a tip Feb 2024
County Dublin, Ireland8 contributions12 helpful votes
5.0 of 5 bubbles
"Just enjoy the amazing hospitality"
Read full review
Connector09525522914 wrote a tip Dec 2023
1 contribution
5.0 of 5 bubbles
"The mall next door called Sunway Velocity has the best egg tarts at Memorie Cafe! Get them before late eve as they may be sold out! "
Read full review
Syafiq M wrote a tip Dec 2023
Singapore, Singapore1 contribution
5.0 of 5 bubbles
"ask for the hotel guest relations manage he was great! "
Read full review
Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 254 - RM 335 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
351
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SUNWAY VELOCITY HOTEL (R̶M̶ ̶3̶2̶9̶) RM 229: UPDATED 2024 Reviews, Price Comparison and 349 Photos (Kuala Lumpur) - Tripadvisor

Frequently Asked Questions about Sunway Velocity Hotel
Which popular attractions are close to Sunway Velocity Hotel?
Nearby attractions include Sunway Velocity Mall (0.1 km), Buddha Jayanti Temple (0.3 km), and Panorama Destination Malaysia (0.2 km).
What are some of the property amenities at Sunway Velocity Hotel?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Sunway Velocity Hotel?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sunway Velocity Hotel?
Guests can enjoy breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Sunway Velocity Hotel?
Yes, a parking garage, secured parking, and valet parking are available to guests.
What are some restaurants close to Sunway Velocity Hotel?
Conveniently located restaurants include Pumpkin Garden Steamboat Kitchen, Tian Yian Vegetarian Restaurant, and Dragon-I.
Are there opportunities to exercise at Sunway Velocity Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sunway Velocity Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sunway Velocity Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Sunway Velocity Hotel?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Sunway Velocity Hotel?
Many travellers enjoy visiting Kuala Lumpur City Gallery (4.0 km), Rumah Penghulu Abu Seman (2.7 km), and Istana Negara (6.8 km).
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