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Pacific Express Chinatown is a five-story modern contemporary hotel located in the heart of Kuala Lumpur with panoramic view of Chinatown. The hotel is only steps away from major city attractions such as Central Market, KL City Gallery and is within walking distance to Merdeka Square, Masjid Jamek, Masjid India Bazaar and many more. The former historic, Fui Chiu Association Building is also convenient to major transportation such as Pasar Seni (LRT/MRT) and also main hub, KL Sentral.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Languages Spoken
Malay
Location
No 32, Jalan Tun Tan Cheng Lock, Kuala Lumpur 50050 Malaysia
Pacific Express Hotel Chinatown
3.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
We stay 2 nights in this hotel moved from the hotel right opposite of this hotel. In my opinion this hotel is better than the first hotel that I stay 2 night in Chinatown. It is quite cheap and clean enough. The room is quite big ( I take 3 people room). Just in front of the entrance there is 7-eleven and just 50 m you already catch the chinatown market in petaling street
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Located in city center. Just walkable distance to china market, central market, little india etc. Good rooms with modern facilities. Friendly staffs. One problem i faced is breakfast options are very limited and almost same menu everyfay.
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 5 Jan 2020
Dear harigopiniath, Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience! Hospitably yours, The Management of Pacific Express Hotel Chinatown
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Stayed for 2 nights. Room was clean and new. love the location which is near to Pasar Seni & Chinatown. also nearby Kotaraya Shopping Complex & Mydin Market. LRT and lots of public transport available.
Staff is very welcoming. Thanks to Syafina the reception girl. She is helping us a lot. show us some courtesy by suggesting where to go , where to eat , and many more. hotel is still new , so our check in process was so fine and fast. She's superb expert to the environment.
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Date of stay: May 2021
Value
Location
Service
Room Tip:superior room is better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Puti Amirah, Marketing at Pacific Express Hotel Chinatown
Responded 1 Jun 2021
Hi Mermaid, thank you for sharing your fantastic review of our Pacific Express Chinatown. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team and told them how much you like and enjoyed our hotel for their motivation and to keep and maintain the high standard and quality in all aspect include genuine in simplicity. See you soon for another enjoyable hotel experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our recent stay at the hotel presented several areas for improvement. The staff, while committed, could benefit from additional hospitality training to enhance guest interactions. We noticed a distinct odor in the lobby area which was somewhat unpleasant. Additionally, the cleanliness of the hotel, particularly in areas such as the carpets and rooms, needs significant attention.
The parking facility also requires better maintenance for safety and cleanliness. We found the room's hygiene standards lacking, with evident dirt and an overpowering smell. In terms of value for money, considering the room's condition and the cost, there seems to be a disparity.
The hotel's location is commendable, situated in a convenient part of the city. However, it may not be the most accessible choice for guests with different abilities, as the absence of valet service can be a challenge.
Our experience with the breakfast service was underwhelming due to the limited selection and quality of food offered. The room amenities were quite basic, lacking essentials like bedside tables, lamps, and a fridge. We also encountered issues with inconsistent water temperature in the shower.
The housekeeping services appeared to need improvement, as evidenced by the condition of the bedsheets and the room's carpet. The soundproofing of the rooms could also be enhanced for a more peaceful stay.
While the reception staff made an effort to be welcoming, there seemed to be a general lack of warmth and attentiveness from the overall staff. The request for a deposit without clear justification and the pre-charge on our card were also points of concern.
Overall, while the hotel boasts an excellent location, the level of service and accommodation quality does not match the price. A stay at a more budget-friendly establishment might offer a more satisfactory experience. We hope this feedback is helpful for the hotel to make necessary improvements.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel room was fine based on the price I paid however no toothbrush, toothpaste, very thin towel and most terrible one is your night shift staff name Nesha. She needs more training in customer service. When I arrive late although a simple greetings was nothing and the sour face showing her hospitality attitude was failed. Well I don't expect high on this hotel as no choice to stay in rather than stay outside the road. Breakfast is limited and the chairs smells really unhygienic. Please improve your house as you are selling it to your guests. Not recommended to others.. that's the fact 😔
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pathetic place never visit this place as inside restaurant the lady running she was disgusting not able to serve any veg meal. They atleast serve the veg people at least one dish but said directly on our face. Not at all recommded when we pay atleast we expect a kindness and gesture.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very poor hotel. Room carpets are very dirty Menu of breakfast for Indians are just bread and boiled eggs. Infact in india one will find lodges better than this My strong recommendation please don't book this place
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Book this hotel through official website. Located at Pasar Seni LRT station (walking distance) and opposite hotel is Petaling Street, a landmark of Malaysia for visitors. Hotel room is a bit old but amenities is good enough. Next door has a good kopitiam with a lot of nice foods.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amazing experience we had last year Dec 2023 and the staff are very accommodating… Free breakfast and it was nice variety of food.. Clean and cozy room… nice place for family… Front office staff was accommodating and well verse in English.. So it was easy communication..
The Tour was great and nice 👍…
We had 4 days trip but its like a week of experience..
Thank you and See you again on our next vacation..
👍 5 ⭐️ for Pacific Express chinatown Hotel 😀😀
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Big rooms with affordable pricing under Euro 20 Near by McD , Texas Chicken , Starbucks - all v convenient
Great access to tube stations / public buses . Sight seeing - Chinese / Indian temples , and National Muslim Mosques all within walking distances
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Date of stay: October 2018Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 28 Oct 2018
Dear Liaoning67, Thank you for the pleasant comments of our hotel. We are glad you had a good stay with us and we look forward to welcoming you back to Pacific Express Hotel Chinatown. We will definitely share your good words with the team and till then, we wish you a pleasant day ahead. Hospitably yours, The Management of Pacific Express Hotel Chinatown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 102 - RM 156 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
211
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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