Pacific Express Hotel Chinatown

Pacific Express Hotel Chinatown

No 32, Jalan Tun Tan Cheng Lock, Kuala Lumpur 50050 Malaysia
Traveller (62)
Room & Suite (18)
Lobby cafe
Dining (5)

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About

3.5
#248 of 507 hotels in Kuala Lumpur
3.9 of 5 bubbles
Location
3.7 of 5 bubbles
Cleanliness
3.3 of 5 bubbles
Service
3.1 of 5 bubbles
Value
Pacific Express Chinatown is a five-story modern contemporary hotel located in the heart of Kuala Lumpur with panoramic view of Chinatown. The hotel is only steps away from major city attractions such as Central Market, KL City Gallery and is within walking distance to Merdeka Square, Masjid Jamek, Masjid India Bazaar and many more. The former historic, Fui Chiu Association Building is also convenient to major transportation such as Pasar Seni (LRT/MRT) and also main hub, KL Sentral.
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Property amenities
Free High Speed Internet (WiFi)
Wifi
Restaurant
Breakfast available
Concierge
Non-smoking hotel
Room features
Air conditioning
Housekeeping
Bottled water
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars

Location

No 32, Jalan Tun Tan Cheng Lock, Kuala Lumpur 50050 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Kuala Lumpur Intl Airport
45.3 km
See all flights
Sultan Abdul Aziz Shah Airport
16.4 km
See all flights
Pasar Seni
6 minKuala Lumpur Rapid KL
40Reviews9Q+A2Room tips
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Detailed Reviews
Ann A wrote a review Apr 2019
Surabaya, Indonesia57 contributions25 helpful votes
5.0 of 5 bubbles
Really like this hotel.

When you enter the lobby, it looks average. After going up by lift, you wont find your room but a big door like in mall parking area. But.....when you find your room...its very clean, relax, bright, and neat, seem a new building. The spacious of room is big enough for 2 adults. So do with the bathroom.

They dont provide toothbrush and paste but its really ok, I always bring it. There is no slipper (hope i got it hehe). There is no iron but its provided outside room in every floor. At least the hotel provide towel, soap, and hair dryer, thats enough. There is usb socket so dont worry to miss your universal plug to charge phone.

The breakfast is average but its still ok.
The hotel reception are nice and helpful. No much time for check in process but this hotel require you a deposit.

The location is walking distance to Central Market, Petaling Street, and Kasturi Walk.
There are some restaurants around, Indian and chinese. 24 hours Texas Chicken is in next building while Seven Eleven is next to hotel lobby.

Comparing to the price, this hotel is great and sure no worry to stay again here.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 11 Apr 2019
Dear Ann_only, Thank you for your comments regarding your recent stay at the Pacific Express Hotel Chinatown. It is always a pleasure to receive feedback. Please be assured that your comments will be shared with the team as an avenue for improvements. We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more pleasant experience. Hospitably yours, The Management of Pacific Express Hotel Chinatown
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Shaliya M wrote a review Apr 2019
Colombo, Sri Lanka356 contributions36 helpful votes
+1
5.0 of 5 bubbles
The hotel is located in Chinatown with walking distance of many attacking place like central market, petaling Street, kasturi walk.
Also there are sevaral local restaurants around the hotel with reasonable price.
The hotel staff also well disciplined and friendly.
I highly recommending this hotel to Stay.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 8 Apr 2019
Dear Shaliyam, Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. Hope to welcome you back! Hospitably yours, The Management of Pacific Express Hotel Chinatown
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marcelog1986 wrote a review Apr 2019
Uberlândia16 contributions16 helpful votes
3.0 of 5 bubbles
I stayed here for only two nights.
Room its ok, but cleaning could be better. I found a penault near the bed, same strand of hair on bed.
Also, Breakfest need improvement.
Internet ok, location is very good and staff is so helpful.
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 5 Apr 2019
Dear marcelog, Thank you for your recent visit to the Pacific Express Hotel Chinatown. We look forward to welcoming you again! Hospitably yours, The Management of Pacific Express Hotel Chinatown
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ardiansyah wrote a review Feb 2019
Jakarta, Indonesia113 contributions8 helpful votes
+1
4.0 of 5 bubbles
I stayed here for the new year 2019, the location was very good because it was close to Petaling Street & Pasar Seni. staff very helpful and friendly. new hotel room, but I regret the AC smells bad 😌. internet access is quite fast, but unfortunately tv only shows KL local broadcasts. but that doesn't matter, because maybe the price is already cheap.

overall, in my opinion this hotel is quite good for comfort and price.
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Date of stay: December 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 12 Feb 2019
Dear Ardiansyh, Thank you for the pleasant comments of our hotel. We appreciate had a good stay with us and we hope that Pacific Express will be your preferred choice of accommodation in the future. We look forward to welcoming you back soon. Hospitably yours, The Management of Pacific Express Hotel Chinatown
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Sofiagheriss wrote a review Jul 2023
Hanoi, Vietnam13 contributions1 helpful vote
+1
1.0 of 5 bubbles
DO YOURSELF A FAVOR AND CHOOSE ANOTHER HOTEL!
I booked and paid a 7 nights 2 bedrooms stay through Booking. I chose the superior bedrooms and some other preferences such as "rooms next to each other - rooms with a window and natural light.." and I had to pay extra for these and I did. When we arrived to the hotel, the staff at first asked us to pay a certain daily "tax" knowing that I already paid everything INCLUDING taxes through Booking. Obviously I refused and I asked them to double check my booking and that everything is clear in there. Then when it came to handing us our rooms, they do it randomly without checking the preferences or the extra you've already paid, they give you whatever rooms they feel like. When we checked the rooms, one at first was okay and the other one had no window then we had to go again ask them to change it, they weren't happy about it but they did. When we went to the rooms, and checked them well we found the sheets STAINED and DIRTY, the carpet and the walls were disgusting for both rooms, we went down AGAIN to tell them that the sheets were dirty and that we'd like them to change it, they did but the new sheets were dirty AGAIN!! so we asked AGAIN for a change, the staff became irritated and didn't believe us so they sent the (i guess) person in charge to check with us. He checked the rooms and said that someone will come to change the sheets and that's when i expressed that I'm not satisfied in a very polite way and that I had paid extra for comfort.. you know what he said: "Where did you book and pay?" I told him that I did online through Booking and that i paid all the 7 nights already through booking and his answer was: "then you call the online people to help you. You should have paid us here." And from that point all the staff became very hostile to us, ignoring our Hellos and acting like they're doing us a favor by letting us stay in their hotel.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cattleyachi wrote a review Nov 2022
Hanoi, Vietnam1 contribution
1.0 of 5 bubbles
It was a terrible experience, the room was very old with od smell, the carpet was so dirty and lack of convenience, breakfast is few of choice
the travel agent book this hotel for us, but please never choose this hotel for your trip
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sreydy wrote a review Jun 2019
Aldershot, United Kingdom980 contributions141 helpful votes
4.0 of 5 bubbles
We were staying there for a night in March. Just in front of Chinatown, location was great. Unfortunately, we were so tired not to get out to have a look or enjoy the Chinatown. Bed was comfortable, and room was clean.
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Date of stay: March 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 3 Jul 2019
Dear Sreydy, Thank you for sharing your fantastic review of our hotel. We are glad to know that you had a wonderful stay and enjoyed our great people, great service and great location. I am conveying your compliments to our team. See you soon for another enjoyable hotel experience! Hospitably yours, The Management of Pacific Express Hotel Chinatown
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Cindy wrote a review Apr 2019
Yogyakarta Region, Indonesia7 contributions1 helpful vote
1.0 of 5 bubbles
I would like to stay at Pacific Express Hotel China Town on 11th April, i asked about birthday request and sent emails to 3 different emails. But no one answer me. How come? service is not only when the guest in house but also pre arrival.
Dissapointed
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Date of stay: April 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pabasara Vidyabooshana wrote a review Feb 2019
Colombo, Sri Lanka140 contributions11 helpful votes
2.0 of 5 bubbles
The hotel was ok, not bad decent rooms. However the reason as to this review is 5 star is because of the service of Olivia and Mellbe from the front office. They were really helpful and kind.

However as far as the food is concerned it was terrible ,as we stayed for 7 days the breakfast everyday was just (Egg fried rice, Noodles, Sausages, veg spring rolls, eggs, fruits, tea, coffee, juice and water)

There was no change in the buffet and it was a total mess as it was the same food over and over again for 7 days.

Housekeeping was terrible, they don’t even clean the rooms everyday unless you ask. As a hotelier and an individual working in the hospitality industry as a matter of fact I know that the rooms have to be cleaned daily. However it is not being dome here unless you ask.

Everything was so messed up, it is very disappointing to say that the entire staff was so messed up and the only people who helped us was Olivia and Mellbe. There service was excellent and pleasing. I am deeply sorry that I can not give a 5 star rating as this is the overall experiance. However thanks to you 2 we barely managed to complete our stay.
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Date of stay: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 7 Mar 2019
Dear lonerangerp, Thank you for staying with us. Please rest assured that the room condition and housekeeping service that you encountered is not the hotel’s standards and it is an isolated incident. Hope you will give us another opportunity to gain your confidence and experience our hospitality again. Hospitably yours, The Management of Pacific Express Hotel Chinatown
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Buddheesha Pitawala wrote a review Jan 2019
Kandy, Sri Lanka58 contributions28 helpful votes
3.0 of 5 bubbles
Spent two nights in the hotel. Worth the Price. Breakfast buffet is tasty and good.
Rooms are small , no windows. washrooms are clean not neat. Service is good. Friendly staff. Nice location. In front of china town. Good for a stay.
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Date of stay: January 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from PRHSKL, The Management of Pacific Express Hotel Chinatown at Pacific Express Hotel Chinatown
Responded 30 Jan 2019
Dear Buddheesha, Thank you for the pleasant comments of our hotel. We appreciate had a good stay with us and we hope that Pacific Express Hotel Chinatown will be your preferred choice of accommodation in the future. Hospitably yours, The Management of Pacific Express Hotel Chinatown
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 99 - RM 123 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
211
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PACIFIC EXPRESS HOTEL CHINATOWN (R̶M̶ ̶1̶3̶6̶) RM 99: UPDATED 2024 Reviews, Price Comparison and 89 Photos (Kuala Lumpur) - Tripadvisor

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