Royale Chulan Kuala Lumpur
5 Jalan Conlay, Kuala Lumpur 50450 Malaysia
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US$75
Free cancellation until 30/03/23
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US$63
US$75
US$47
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Room & Suite (1050)
Dining (350)
About
#58 of 778 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Our Kuala Lumpur hotel is the jewel of the Royale Chulan Hotels & Resorts. Royale Chulan Kuala Lumpur, a luxurious 5-star accommodation, is centrally located in KL’s downtown business district. It has set out to offer its guests the most gracious Malaysian hospitality. As it delivers contemporary facilities and services, our hotel also boasts distinctive architecture that features elements of the country’s unique heritage. For accommodation in the city, location is everything. Our hotel is within the Golden Triangle District and closes to major restaurants, bars, attractions. shopping malls i.e. Pavilion Shopping Centre, Bukit Bintang and Kuala Lumpur Convention Centre. It is a 45-minute drive from Kuala Lumpur International Airport. It was designed to capture the imagination of both tourists and residents.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Babysitting
Airport transportation
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary welcome drink
Happy hour
Special diet menus
Wine / champagne
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Hot spring bath
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Dining area
Coffee / tea maker
Flatscreen TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Kitchenware
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Business
Languages Spoken
English, Chinese, Indonesian, Malay and 1 more
Location
100Great for walkers
Grade: 100 out of 100
232Restaurantswithin 0.5 km
22Attractionswithin 0.5 km
Contact
5 Jalan Conlay, Kuala Lumpur 50450 Malaysia
Getting there
Bukit BintangKuala Lumpur Rapid KL9 min
Raja ChulanKuala Lumpur Rapid KL10 min
Car HireSee car hire from US$24/day
2859Reviews48Q+A100Room tips
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well situated only a 15 minute walk to klcc and bukit bintang the hotel has a 5 star lobby which is very impressive. we spent 18 days here and had a premier room with a balcony and gate straight onto the pool..service is good and ala carte food is very good and reasonably priced. tofoyal and saiful who waiter in the restaurant are awesome and a credit to the hotel..we had a night flight and hotel gave us a 6,pm late checkout which was also a nice touch ..but to be honest the hotel is not 5 star for the following reasons...the furniture in rooms and carpets look tired..the cladding on the side of hotel has come off and is just piled up like a rubble site..some sockets in rooms don't work..and every shaver socket doesn't work ( i tried several)..in 18 days never saw pool being cleaned..also lots of loungers but very few parasols and mattresses for the loungers also the pool showers are hidden out of sight and consequentlypeople don't shower before entering the pool..the lift buttons so worn you can't make out floor numbers..food and breakfast buffet was luke warm at best at times. BUT ..your not paying shangri la or trader hotel prices..generally a good hotel that I would say is 4 star and i would stay again..because I enjoyed it overall and staff looked after you…
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: premier room has balcony
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Situated in the heart of Kuala Lumpur, near to Pavillion Shopping Mall, Night Food Market (Jalan Alor). A perfect hotel for family, solo, business nor stay-cation. I consider myself as regular here and they are truly Malaysian Hospitality. Starts with front desk, Jamie, Yati, Danialle, Naiman, Carol, Ramesh, Ridzuan and other associate are super friendly. F & B, Yassin and Sales - Suzy and Aida they all great ambassador to Malaysian Hospitality and Royale Chulan Kuala Lumpur. I also met the GM, Mr Badrul - super friendly and nice person. This is the perfect location to stay, events, wedding and tourist super extra friendly. Book their 1 bedroom apartment, you will thank me later, also their normal room is superb. As for in room dining, do order their Mee Goreng Mamak and Carbonara - thank me later as well. Thank you for the great Malaysian Hospitality by Royale Chulan Kuala Lumpur. All the name mentioned, you are an asset to the hotel. …
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Date of stay: December 2022
Value
Location
Service
Room Tip: Be nice to everyone - expected the unexpected in return.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We were visiting Kuala Lumpur and we booked into this 5 star hotel. We stayed in this Hotel about 5 years ago and we were really happy then. We booked 2 apartment rooms and right away we noticed there were no cutleries. The cupboard door between the hallway and the bathroom could not be shut properly and anyone could see through to the bathroom. A bit of the valance sheet bottom came off. We have managed to change the rooms to the hotel side. The rooms were better but not clean. There was a bit of bread left on the floor by the door. The cleaners definitely didn’t do a good job. The change of towels was another joke. I had to ask for fresh towels virtually every day. The cleaner would take away used towels but they never got replaced! Tea bags and coffee replacements were a hit and miss. They were replaced one day and not the other Breakfast used to be so good. Not this time. I found certain food quite cold. Earl Grey tea wasn’t on display and I asked for it a couple of times. One day I was told it was actually chargeable but it was given to me as a compliment. I can’t recall any 5 star hotels with no Earl Grey tea for breakfast. Enough said. I must say most of the staff were very polite and courteous, except the one who served me the earl grey tea reluctantly. Would I choose this hotel again? I think not…
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Really enjoyed this stay on our stopover to Sydney. The location is ideal as KL Tower & Petronas Towers are within walking distance. The only minor criticism is the photo used on the booking websites of the Petronas Towers. You can no longer see them from the swimming pool owing to building work.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
15/10/2022 Room 403 A night out with wife, always wanted to stay at this hotel, so should we get started.. The hotel been 20 years plus ? From the external looks of it it have the old Malay House design right in the center of the city, looks special of it. Parking: The parking space consider OK, but if could with some extra lights available would be great. For in-house guest is complimentary. Lobby: Looks huge big, bright with Victoria century themes sofa design and malay house themes. Check in was fast non issue with it. 2-3 receptionist available open counter. Booked the lowest categories but been upgraded to higher level room. Thank you very much. Lift: Long waiting time even with 4 running operation, there's even one without any lights on in it... Looks scary and creepy. Really needs upgrade on it. Room: As says before this hotel is about Malay culture theme, so the room would be the same. Some might think a bit old school... but we are okay on it. The room comes alongside with a balcony ( looks nice ) even the room I takes without any views. Only small issue is TV set looks small size for the wall behind. Swimming pool: The pool is huge, clean. But too bad we not keen on it...Very sorry about it not much information to be given for readers. Breakfast: Sorry as we have others plans during morning, so no information to be given all readers. #Overall is a great hotel to stay a night or two, if don't mind with the theme, walking distance to Pavilion shopping mall, FnB would not an issue at all. But when walking to Pavilion, just be cautious as the road is a bit dark. …
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We stayed here as part of our honeymoon in 2012 and so decided to revisit 10 years later, this time with two children as well. Such a stark contrast. We booked a 2 bedroom apartment. The size of the room is excellent however it was very rundown. There were scuffs and pen marks along many of the walls. Two of the floor lamps did not work and on closer inspection i noticed the cables were loose. It's such a shame as we really enjoyed our stay there 10 years ago. The breakfast was very good although we noticed the selection had reduced somewhat. My advice would be to avoid rooms along the first floor as the whole corridor looked very tired and rundown.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
The hotel might have been very grand in 1995. It is still quite lovely in the foyer and pool area however the two rooms I’ve been allocated are dated and have lost their sheen. Carpet is stained in both rooms and it needs cleaning. The first room I was allocated 248 faced the main entrance road with motor bikes and noisy motor vehicles coming and going until 03.30am. The room air con sounded like a jet engine so I had to turn off air con. Room has cigarette butts outside window sill. An awful room! Avoid if you like quiet. As for breakfast, well it was passable. Food was cool. Toaster did not toast. Cappuccino machine made undrinkable coffee. Staff approached and asked for deposit as they said my room did not include breakfast (wrong!). No apologies. Annoying too! I asked for a room change and reception provided a new room overlooking the pool. The new room is much better however TV reception is awful. I guess one cannot expect too much then one will not be disappointed. Not worth what I paid via Agoda as a Platinum VIP😀…
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Date of stay: May 2022Trip type: Travelled with family
Room Tip: Avoid room 248. Bring your own coffee. Ask for a quiet room overlooking pool or highest floor...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Public Relations, Other at Royale Chulan Kuala Lumpur
Responded 29 May 2022
Dear lyndy23, Thank you for taking the time to share your feedback with us. We are sorry to hear that other aspects of your stay fell short of the Royale Chulan Kuala Lumpur standard, especially on the room cleanliness and our service. Rest assured that respective departments have been informed to rectify these issues accordingly. In the future, we hope to have the opportunity to provide you with better service that represents the true Royale Chulan hospitality. Look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a wonderful stopping point in Malaysia that feels very elegant and excellent. Everything is clean and modern and the food is plentiful and delicious. Easy to take a taxi for your sightseeing trip.
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Date of stay: June 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Public Relations, Other at Royale Chulan Kuala Lumpur
Responded 29 May 2022
Dear DrHappy0, Thank you very much for the wonderful feedback on your recent stay with us. We are so happy that you loved your experience here and hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I've stayed here with my inlaw and the family with 2 kids (4 & 2 years old). We've booked 2 bedroom apartment. Normally for my staycation, I will review based on these factors, Overal Room Experience, Checking & staff experience, Facilities & the most important would be the Breakfast experience. Overall experience I would give 5 out of 10. Here goes. Room Experience: The part I love about it, is the room was spacious, It's big and my kids can run around the whole area playing hide and seek. It provides washing machine, Fridge, cooking stove, bathtub and other amenities. It is great to have a dryer in the room cause we use it to dry out our cloth after a walk to Pavillion during rainy days, a good thing we got the dryer in the room. The best part of the room is the BED! IT IS SO SOFT & EVERYONE COULD SLEEP LIKE A BABY! But here comes the negative review that I have to place. 1. Kitchen Stove provided but there is no such utensil stored in the room (Probably it's upon request if it is Please do provide clear instructions for the customer either to post it on the kitchen cabinet or allow us to know upon checking in. 2. The room looks very old, The cleanliness is kinda disappointing, Some part of the walls were torn due to water leakage, Its dusty, I can even find an old hotel slippers underneath the table. The sofa was torn, Sliding door not able to open nor close back, Living room TV is broken & phone was not working, I have to go to the reception to report on this, Luckily the maintenance guy did a great job done, I didn't get his name, But whoever he is, I am truly grateful. 3. The view that I got....well sadly there is no view, I could only see the breakfast area from my window as my room was on level 1... We cant change the room as well due to the receptionist inform that my type of room has only 5 units, Even with 5 units, Please make sure it is taken care of & maintained well.. 4. Bathtub kinda dirty... I can see hair and some sort of mucus or sludge inside... hae to wash it myself before using it. Check-in & Staff Experience. 1. The person who checks me in kinda meh... I've came at 12PM and the 1st thing upon arrival, there is no greetings instead just say "our check in time is at 3PM". I'm like okaaay... I've told her, if there is no room available, just register me first and I can go to Pavillion first, But then she able to get me a room... I guess because of this I might got a defect room? well I will never know. 2. Concierge and Restaurant Staff are friendly! They like to make funny faces for my kids and tease them, They are friendly with greetings and make myself feel welcome :) Facilities 1. Overall facilities looks great! SPa, Swimming pool and gym. Didnt manage to enjoy the spa and the gym but the swimming pool is great! Sadly due to the building is not high, alot of construction dust around the area spoils the feeling. Cant blame on the hotel for that. Breakfast buffet I will always use this as part of my benchmark for a review, so the breakfast experience kinda average. This is due to the breakfast variety kinda meh, The food taste also kinda meh, Baked beans doesnt taste like baked beans, But the staff is great! This is probably I've check in during weekdays instead of weekend where its a low occupancy time. But there is my comment on that. Here is my overall review of the hotel, Would I recommend this to another person? Yes I would, it is solely because of the BED! But if anyone going for the hotel, go for the normal room instead of the apartment room... It's disappointing to pay 600 plus but with this experiences.…
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Date of stay: January 2022
Location
Service
Sleep Quality
Room Tip: Take the normal room, The 2 bed apartment room is BS. Room 117 AVOID IT!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Public Relations, Other at Royale Chulan Kuala Lumpur
Responded 17 Feb 2022
Dear Syazwan, Thank you for sharing your feedback with us. That being said, we are so sorry to hear that other aspects of your stay fell short of the Royale Chulan Kuala Lumpur standard, especially on the room cleanliness and our service. We apologize if we have inconvenienced you in any way. In the future, we hope we will have the opportunity to provide you with a much more pleasing stay with us at Royale Chulan Kuala Lumpur. Until then, we remain fully committed to delivering the highest level of service and an outstanding experience for our guests. Look forward to welcoming you back soon. Stay safe!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arrival with a bit disappointed with check in process by Carol and the room view also not so nice . Thanks to Mr Tony Lim and wani of sales for new room upgraded with nicer view, we really like it. Warisan Cafe team is the one who made our 5 days stay was really enjoyable , special thanks to Mr Zell, chef Sabri, chef nizam, Shamsul the Omelets man, Ms Mai Roti canai girl, hassan, zakuan and the champion is Headwaiter, Amy who will make sure we will get our favorite table and he really will ensure we happy/ enjoy with our breakfast, he is the man. Guys, u made our stay from worst to the best... thanks all and hope will meet you all again.
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Date of stay: January 2022Trip type: Travelled on business
Value
Rooms
Service
Room Tip: higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Public Relations, Other at Royale Chulan Kuala Lumpur
Responded 3 Mar 2022
Dear Ronorene, We are thrilled to hear you enjoyed your stay and appreciate your lovely feedback. We will be sure to let the team know that you were impressed with their excellent service. Whenever your travels bring you back to KL, we would be honoured to host you again. Until next time, take care and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$55 - US$93 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the royale chulan kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
402
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Claim Your ListingROYALE CHULAN KUALA LUMPUR (R̶M̶ ̶4̶4̶6̶) RM 196: UPDATED 2023 Hotel Reviews, Price Comparison and 2,769 Photos - Tripadvisor
Frequently Asked Questions about Royale Chulan Kuala Lumpur
Which popular attractions are close to Royale Chulan Kuala Lumpur?
Nearby attractions include Pavilion KL (0.4 km), Rumah Penghulu Abu Seman (0.1 km), and Starhill Gallery (0.4 km).
What are some of the property amenities at Royale Chulan Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Royale Chulan Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Royale Chulan Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Royale Chulan Kuala Lumpur?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to Royale Chulan Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, Horizon Grill, and The Living Room.
Are there opportunities to exercise at Royale Chulan Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Royale Chulan Kuala Lumpur have airport transportation?
Yes, Royale Chulan Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Royale Chulan Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Royale Chulan Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Royale Chulan Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Indonesian, Malay, and Tamil.