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The RuMa Hotel and Residences

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7 Jalan Kia Peng, Kuala Lumpur 50450 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Hotel direct offer!Urban Escape in Kuala Lumpur
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Traveller (826)
Room & Suite (236)
Videos (3)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The RuMa Hotel and Residences
Updated 08/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 636 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the very heart of Kuala Lumpur’s Golden Triangle and just steps away from the Petronas Twin Towers and KLCC, The RuMa means home in its literal sense. A serene sanctuary amidst the downtown hustle and bustle, it is a hotel that captures all the intimacy of a home run by an accomplished host. A stay will inspire you to uncover the city’s origins and colonial heritage in a contemporary setting that exudes the soothing qualities of a true Urban Resort. As part of Urban Resort Concepts (URC), The RuMa has also cultivated a revolutionary new service culture that’s quickly becoming second nature, a professional attitude and outlook we all share called Hostmanship™. At URC, we want your experience to be human, intuitive, inclusive, generous and engaging. This means having skillful, committed team members empowered to create an experience that’s uniquely yours. It’s putting an end to the petty charges and undue bureaucracy that don’t serve your needs. For starters, these are some of the benefits and extras our guests are already enjoying when they stay with us: - 24-hour check-in and check-out (subject to prior notice of arrival and departure details) - Fully-stocked complimentary minibar with daily replenishment - Daily breakfast for two persons at ATAS or in your guest room
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Room & Suite (236)236
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Kids pool
Airport transportation
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Personal trainer
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Complimentary tea
Complimentary welcome drink
Happy hour
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Massage
Neck massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun loungers / beach chairs
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Chinese, Malay
Hotel links
Special Rate:Urban Escape in Kuala Lumpur

Location

Full view
100Great for walkers
Grade: 100 out of 100
182Restaurantswithin 0.5 km
14Attractionswithin 0.5 km
472Reviews12Q+A36Room tips
Traveller rating
  • 424
  • 31
  • 9
  • 3
  • 8
Time of year
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Popular mentions
nrlfarhana95 wrote a review Yesterday
1 contribution
Loved the place! Everyone was very friendly and the service team was very prompt whenever we had enquiries. Would recommend for staycation. Very near to both KLCC and Pavilion which was a treat. Close to Grand Hyatt too (for dining in Thirty8)
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
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Mikedott87 wrote a review Mar 2020
Kuala Lumpur, Malaysia7 contributions2 helpful votes
Hotel's Favourite
This hotel was chosen in celebration of my wife's birthday and our anniversary, The reservation team did an exemplary job of assisting me through email and calls. Very attentive and detailed. As an interior designer, I'm impressed with the level of details that makes the entire hotel a poetic and aesthetically pleasing experience. The receptionist greeted me as I was still approximately 4 feet away from the counter, her tone was friendly and genuine. I was briefed in detail about my stay and the facilities within the hotel and my room. Special thanks to the butler team in the setup of the bedroom with flower petals and balloons to support my wife's birthday surprise. During the span of our stay, we were presented with cakes for our birthday and also apples with a welcome letter. While there are a lot of luxurious and expensive hotel around the city, this hotel manage to distinguish itself through the basic fundamental of hospitality : Service. You can feel their generosity throughout the stay, you will never feel anything pushy, most importantly, you felt that it's worth every penny spent. Dear Ruma team, You’ve proven to us that the “Hostmanship” is not just a marketing tagline on your website, and we’ve experience how serious you guys are with it. We are very much impressed, and this will definitely not be the last time we are staying at the RUMA.
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Date of stay: March 2020Trip type: Travelled as a couple
1 Helpful vote
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Response from TheRuMaHotel, General Manager at The RuMa Hotel and Residences
Responded 8 Mar 2020
Dear Mikedott87, What a splendid review that certainly puts a smile to our faces! We cannot thank you enough for such an immaculate review written and we’re certainly proud to have been able to meet your expectations and introduce you to our renowned Hostmanship service. The team will be very delighted to hear of the wonderful mentions of your stay and thank you as well for choosing to celebrate your wife’s birthday with us. The RuMa as its name implies, will continue to be your home away from home here in Kuala Lumpur and should you ever require any further assistance for your next visit, please do not hesitate to let us know. Thank you once again for this amazing review and we look forward to welcoming you back soon. Kind regards, Guido Farina General Manager
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nhatim494056 wrote a review Yesterday
Kuala Lumpur, Malaysia1 contribution
1. Friendly and welcoming front house staffs. Straight-forward registration procedures during mco, welcoming drinks served. Very detailed briefing on what services available during mco period. 2. Pool and gym were accesible when we checked in, but we were not prepared for outdoor activities. 3. The room feels really spacious, minimal yet sleek fixtures/furnitures. Big points for the less loose furniture in the room (ie: some hotels do have a lot of empty drawers and furniture). All drawers were filled with useful condiments, cutleries, small plates, 3 types of glasses, etc. No drawers and furniture left emptied. 4. Complimentary mini bar - soft drinks, more than 2 bottles of mineral water, tidbits (muruku, mini dodol & kacang tumbuk) --- so traditional! 5. Hands down to the spacious, dry dual vanity area (I love dry-vanity area), completely separated shower room and toilet. Organized varieties of toiletries. Bathtub moment with view was spectacular! 6. 24 hours check in / check out arrangement. I am giving 11/10 rating for this option.
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded yesterday
Dear nhatim49056, Absolutely delighted to hear that you had such at memorable time at The RuMa. Thank you so much for taking time to provide such detailed and wonderful feedback, which I will certainly share with the team. We look forward to seeing you back here again soon! Take care! Till then, Alexandre Ribola Resident Manager
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Syed T wrote a review Yesterday
2 contributions
Friendly staff. Love the early check in and late check out facilities. It does suit the concept of “rumah”. Breakfast were great. All staff always great you with smile. Will come again for sure. Thanks
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Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded yesterday
Dear Syed T, Thank you for giving us a great review and feedback. I’m glad you enjoyed your stay and our Hostmanship. We look forward to welcoming you back to The RuMa soon! Till then, Alexandre Ribola Resident Manager
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Bbstunner007 wrote a review Feb 2021
Kuala Lumpur, Malaysia1 contribution
Good experience, extremely clean and comfortable and super good services and in room dining experience. Spacious room And toilet. Efficient room services and concierge. I will definitely come back again!
Read more
Review collected in partnership with this hotel
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from The RuMa Management, Other at The RuMa Hotel and Residences
Responded yesterday
Dear Bbstunner007, It is absolutely delightful to hear that you enjoyed your recent stay with us. I am especially delighted to hear of your feedback regarding our efficient room service and concierge, which I will certainly share with the team. I wish you all the best and we all look forward to welcoming you back again! Till then, Alexandre Ribola Resident Manager
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Previous
PRICE RANGE
US$122 - US$217 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
253
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Frequently Asked Questions about The RuMa Hotel and Residences
Which popular attractions are close to The RuMa Hotel and Residences?
Nearby attractions include KLCC Park (0.3 km), KLCC - Bukit Bintang Pedestrian Walkway (0.2 km), and Pavilion KL (0.4 km).
What are some of the property amenities at The RuMa Hotel and Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at The RuMa Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The RuMa Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The RuMa Hotel and Residences?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to The RuMa Hotel and Residences?
Conveniently located restaurants include Horizon Grill, Curate, and el iberico.
Are there opportunities to exercise at The RuMa Hotel and Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does The RuMa Hotel and Residences have an airport shuttle?
Yes, The RuMa Hotel and Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The RuMa Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does The RuMa Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The RuMa Hotel and Residences?
The staff speaks multiple languages, including English, Chinese, and Malay.