Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Languages Spoken
English, Chinese, Hindi, Tamil
Location
No. 37, Jalan Petaling, City Centre, Kuala Lumpur 50000 Malaysia
Kitez Hotel & Bunks
14 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This might be my best and favorite hostel in Kualalumpur by far. I Stayed here for 4D/3N with some friend. We were 6 of us and we stayed in one room of 6 bunk beds.
The bed, pillow, bed cover/blanket are so comfortable. Every bed is fasilitated with a reading lamp, a mirror, plug, and a curtain so that everyone has their own privacy. There's also a locker for everyone in the room.
Receptionist is on the 1st floor. You can use the elevator or staircase. Once you check-in, the receptionist will hand you over shampoo, soap and towel. On the ground floor, there's a coffee shop with a very friendly barista who always smiles & greets you everytime you pass by.
Simple breakfast~toast & jam, coffee & tea~ is also included (from 7-10am) on the 1st floor. There's water dispenser for us to drink & refill our tumbler.
Simple gym facility is also provided on the lobby floor (1st floor). For those who want to just seat and chat over drinks with friends can seat on the lobby, the balcony or go to rooftop bar.
Here, there's no need to worry about showering, tooth brushing & bowl movement 😁 as there're plenty toilets & showers (and water sinks) on every floor. They even have hot water.
The most important thing is that it's very clean and it's located in the heart of the Chinatown (Petaling Street). And, it has a very high speed free wifi.
It costs me only around RM 25/night. That's really a good deal.
Anyway, overall, I really enjoy staying here. And, I absolutely would recommend KITEZ to my friends and everyone of you.
Read more
Date of stay: January 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 27 Nov 2022
Dear Idfiq, Thank you so much for sharing your great review about Kitez Hotel & Bunks! We feel so proud to hear that and you're simply awesome. We hope to serve you better on your next visit with us. Looking forward to see you soon. Thank you so much again! Best Regards At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed in both the bunk hostel side and then got a private room for a bit more space before I left.
The shared bathroom for the hostel was dirty and showers had cold water. The actual bed was OK, sheets were clean but had old stains on them. Walls were grubby. Lockers in room, not very much space. There is space in your bunk to put bags at end of bed. Each bunk has a curtain, shelf, light, socket and mirror.
In my twin room (double was unavailable), the bathroom had a damp, urine smell. The tap would only work if a valve on the wall was turned, which then itself leaked. Very small bathroom, floor was constantly wet due to leaks. Toilet flushed and linen was clean enough, again had old stains. Area for storage and rail with hangers is useful. TV didn't work.
The whole place seemed a bit tired and not cared for.
Very convenient location in the middle of China town, ~3min walk to a 24h 7-Eleven. Bunked room is cheap, I suppose you get what you pay for.
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip:Bring your own shower gel!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 27 Nov 2022
Dear Beefcake, Thank you for sharing your experiences with us, please accept our sincere apologies. First of all our team should checked the room condition before release the room to any guest. Please allowed us to investigate this and we will take serious action against this matter! We will ensure that this matter will not repeat again to any guests after this. As well as, we will ensure the room must be inspected properly before release to any guests. We would like to contact you in person, hope we can keep in touch and we will ensure to serve you better on your next visit with us. Best Regards, At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived early in the morning to leave my bag before check in , the hostel didnt seem to have my booking even tho i booked direct on their website. After the lady took my passport and i showed her my email to confirm booking i was told ok. After returning in the evening i was then told i did not have a booking after all and there was no female dorms left . I said i was not going in a mixed dorm . After 10 minutes i was told there was a Female dorm. Once i got to my room the bed was dirty . I was given another bed. The next evening someone had taken my bed , and it was a man , even tho it was meant to be a female room. The Guy did leave the room and placed elsewhere but i was woken up because of this. Staff were not bothered and not very helpful also their English wasn't great so was hard then things went wrong. I was meant to stay again at this hostel but i cancelled and stayed at the space hotel which was amazing. Do not stay here.
Read more
Date of stay: February 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 26 Nov 2022
Dear Cute, First of all, please accept our sincere apologies for this incidents during your stay with us. Yes, In the first place the booking should have in the system since you booked directly with hotel. Even thought the review was published quite long, we will investigate on this matter what actually when wrong. We will ensure this not repeat again in the future. Secondly, we will try our level best to accommodate female dorm especially for all female guests. we really look into this matter very seriously. However it's subject to availability. Again I'm sorry for poor cleanliness condition room was given to you. This should not be happened to you or to any other guest. We will fix this issue the sooner the better. As well as, male shouldn't be in the female room, let us investigate what actually happen here. Lastly, we will train our associate more on how to handle the situation and to improve their communication skills, we personally encouraged our associate to be more care for all the hotel guest and it's quite upsetting to hear this. We really wish all our guests are happy and enjoyed their stay here, That is the only way we can expend more and I'm very thankful to you to brought this matter to us. Please give us a chance to serve you better on your next visit with us. Thank you. Best Regards At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Although this hostel has comfortable beds with good curtains, it is highly unhygienic and we would not stay here again. It may be very cheap but that doesn't excuse the lack of basic cleanliness. There are 5 rooms per floor with on average 6 people per room. Which could imply that there are 30 people using the same communal bathroom per floor.
We noticed that the bathroom had not been cleaned in two days and was found to be in revolting state with rubbish on the floor and nail clippings and hair from people shaving left in the sink for days. There were strange substances on the shower floor and I felt it necessary to shower with my flip-flops on. There was no toilet paper in the toilet and human excrement spread up the back of the toilet and left there. Furthermore there is no soap in the bathroom to wash your hands after using the toilet. We can only assume that the staff are also not washing their hands before handling food at breakfast. The staff provide you with shampoo and body wash when you arrive and tell you that you can return it for a refill. However, when asked for soap they said they didn't have any. On the first night when we got back to the hostel, we noticed that the bathroom hadn't been cleaned. We asked for it to be cleaned and nothing was done. The following morning after noticing that it was still filthy, we asked again and they told us they would have someone look at it. By lunchtime it had reached an appauling state as it still had not been cleaned. I had to request to speak to a manager who told me to wait for five minutes. I am outraged at the blatant lack of care that the staff show people. After speaking to the manager, the toilets and sinks were cleaned but the showers were not until we asked again. At this stage they swept the floor with a brush and that was all. The room is smelly as it has no access to fresh air. The breakfast is basic with bread available to toast served on paper plates and tea or coffee in paper cups. The disregard for the current climate crisis is unacceptable, it is such a waste. All due to the laziness of the staff here. Furthermore when packing away breakfast, they do not wash the knives that everyone in the hostel has used, they wipe it with toilet roll and use it again the next day. We asked if we could wash our refillable water bottle and they told us that there was no sink and to wash it in the bathroom. This is highly concerning as we fear there is no way for them to wash the knives and bread container that the breakfast is served in.
The girl behind the desk has an incredibly unnecessary poor attitude. We watched a gentleman arrive to breakfast at 10.01 and ask for more bread to toast. She stood up to get him some, realised the time and told him smuggly 'it's past 10'. She seemed to get great enjoyment out of starting to pack breakfast away immediately in front of him.
Finally we were disappointed on arrival to discover that there is in fact no pool table at this hostel as is advertised
Read more
Date of stay: January 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice hotel with lots of facilities in reasonable price. The view from the balcony is very pleasant and relaxing. The location is the best, right in the middle of China town, close to the food and culture with great connectivity to the rest of the city.
Read more
Date of stay: May 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 26 Nov 2022
Dear Vivian, Thank you for sharing a great review about Kitez Hotel & Bunks, we're very happy to hear that from you We hope that we can serve you better on your next visit in Kitez Hotel & Bunks. Thank You Best Regards At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pros: The Room is Clean & Comfy (Deluxe Queen) enjoyed my stay here. New place great location, blazing fast internet, and very friendly staff. Great price for a bed as well. Will definitely be returning.
Cons: It’s has a TV with no program channel only.
Read more
Date of stay: November 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 27 Nov 2022
Dear Travel 338965, Thank you for sharing your experiences with us and truly appreciated for that. We will into the matter that you highlighted and ensure the TV is functioning. Sorry for the inconvenience caused. We hope to serve you better on your next visit with us. Thank you again! Best Regards At Your Service U Jin A.Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great hostel. Nice communal space. Fantastic location in Chinatown.
We stayed on the dorms, where there was decent space, aircon and privacy. Bathrooms were clean. Beds were comfortable. Would recommend!
Read more
Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 27 Nov 2022
Dear Lilac, Thank you for sharing your great review about Kitez Hotel & Bunks! That's really awesome and we hope you enjoyed so much in Kuala Lumpur, as well as in Kitez Hotel & Bunks. Looking forward to see you soon and hope to serve you better on your next visit with us. Best Regards At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Really enjoyed my stay here. New place, very clean, great location, blazing fast internet, and very friendly staff. Great price for a bed as well. Will definitely be returning, my new go to place in KL.
Read more
Date of stay: August 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 27 Nov 2022
Dear AKnomad, Thank you for sharing your great review about Kitez Hotel & Bunks! We're so glad to hear that from you and we hope to serve you better on your next visit with us. Keep in touch. This really motivate us to do great things for all our hotel guests. Thank you so much. Best Regards, At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is the best budget hotel we're we have stayed in Malaysia! Right in the center of Chinatown! So perfect location! Super clean rooms, staff really kind and helpful! And all for a really good price. For sure I would recommend this hotel and I would stay there again if I ever come back to KL.
Read more
Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 26 Nov 2022
Dear Alalluna, Thank you for sharing your experiences about Kitez Hotel & Bunks. Yes, we strive to be a best budget boutique hotel & bunks in Kuala Lumpur. Well, we can't achieve that without you and all our guests support. As well as, we're so glad that you enjoyed your stay with us. We hope to serve you more on your next visit with us. Thank you. Best Regards, At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked the deluxe double bed room and were pretty happy about it. Bed was comfy, very clean room, space for our big suitcases. Small bathroom, pretty new and clean. Air con, window. Just above the market in Chinatown, nice attraction for walking around, bit it's not noisy in the room. Also there's an elevator and fresh filtred water machine.
Read more
Date of stay: August 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from U Jin A Lourds, Revenue Management at Kitez Hotel & Bunks
Responded 26 Nov 2022
Dear Laura, Thank you so much for sharing your great review about Kitez Hotel & Bunks. That's awesome, we hope that you like our beds and the space in your room, Your valuable review it's really motivated us so much and we wish to serve you more also really hope to see you again here. Thank you. Best Regards At Your Service U Jin A. Lourds
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 62 - RM 111 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
103
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
