The stay was very comfortable. The best part of this hotel was that it is located directly into the mall where you can get various shopping experience. There are many multinational restaurants which offer breakfast, lunch and early dinner. McDonald's is the last restaurant that is open till 11pm. The welcome cookie is too delicious. The hotel is just a couple of minutes away from the train station called Ampang Park. The area is quiet and located at an executive business place that closes early.
Went for a weekend staycation with my family to celebrate our dad’s birthday. Special thanks to Mr Ikhwan Shah and Lycan for our room arrangements. Got our connected rooms as requested. Room was spacious, kids had fun at the pool and thanks for the cookies while waiting for our check ins. Will come back soon!
Arrival experiences was smooth, fantastic! Greeted by Pavaa and she gave me the warm feelings where I can't find elsewhere. Services was great too! The advance booking arrangements were best and the table booked at lovely view of KL. The foods also above my expectations, really delicious. Ms Pavaa’s response at makan kitchen should be appreciated. Hope visit to makan kitchen once again. Thank you to doubletree Hilton for train your staff well, and thanks for Ms Pavaa’s service.
The hotel is conveniently located inside a small shopping mall, and the hotel lobby looks really nice. The other parts of the hotel seem to be unrenovated. I stayed in a deluxe suite which was looking somewhat old, but well-kept, and perfectly clean (and the pictures on the hotel webpage clearly show what to expect). I enjoyed visiting the executive lounge where Kiven, Unish, Zarina and Shalinda were very attentive. Regrettably, the lounge still does not offer breakfast yet (which I would highly prefer), so that I was referred to the general breakfast instead. This was more crowded but it does offer a lot of food options and the staff (especially June) was helpfull and friendly.
I was impressed by the service of the front desk check in staff, very friendly and accommodative. I was offered 2 cookies as a welcome souvenir. Well, it sound nothing but it meant a lot . Room was clean and arranged accordingly to what I had requested for. Thank you and see you again !
was warmly welcomed on arrival at checkin they managed to find my HH card number and this entitled me to Breakfast and free wifi. Malaysian restaurant was excellent for lunch. Thoroughly recommend. great stay
We stayed at this city-center hotel for 2 nights in June 2022. It is inside a shopping mall, one metro stop from the Petronas Towers. As a Hilton Diamond member I was upgraded to a suite. The living room was business-oriented and the whole suite was clean and spacious, but furnishings were slightly old. There were doors for the toilet and the shower but no “general” door separating the bathroom area from the bedroom, which gave the bed sheets a little more moisture than expected. The breakfast food choices were excellent with Chinese, Malay, Indian and Western styles, but the layout of the seating areas is a little confusing. Some coffee machines were broken and one bottle of cold milk was spoiled. Overall service was acceptable but not great. The executive lounge was open with Happy Hour serving light food and alcohol, but choices were fairly limited with only one kind of beer, red wine, white wine and liquor each. The employees provided very good service here. Overall, we had a relatively good stay, and will probably pick this hotel again for its location and executive lounge service.…
Ultimately, I would express my special appreciation to DoubleTree By Hilton Kuala Lumpur especially Mr. Daniel Alcaraz (General Manager), Shalinda Sourajen (Executive Lounge Manager), Zarina, Shikin, Unish and the whole team who always makes our stays so great, awesome and cheerful. I really appreciate excellent service by Shalinda at the Lounge throughout our stays. Shalinda service and hospitality during cocktails hours were really great, even though she is busy with her works, but she will make sure stop by even few seconds to say hi and chat a moment. Hats off to dear Shalinda on her commitment and caring service. Furthermore, I feel like being back at full service before COVID-19 pandemic. We really enjoyed and grateful as well to Zarina, Shikin and Unish for excellent and outstanding service at the Lounge. These stays were really memorable with ever-best service at the Executive Lounge by Shalinda and her amazing team. All of them were so humble, give high respects to us, attentive and very committed serving the best to all the guests. The ever most wonderful moments coming again is when we treated awesomely during breakfast at the Makan Kitchen with great hospitality at the entrance when they will usher us to our seat. All of them very caring, humble, helpful and attend promptly to our request during breakfasts. Finally, congrats again to Shalinda for her extraordinary service and caring. She is a good observer and very focus in giving best service each time we are here. Based on my experience staying in Hilton properties around the world, I will definitely say that all of them listed above are the most valuable asset to DoubleTree By Hilton Kuala Lumpur and hoping to see all of them again next visits. That is HILTON ultimate vision & Mission which "Connecting People and Passion" around the world. S. Parthiban Melaka…
Finally back to Kuala Lumpur after a long 2.5 years (no thanks to Ms Corona). Now this property consistently delivered. More on it below. Got an early check in with bags whisked away upon arrival. Room cleanliness was maintained, if not done better. Happy to be back in the Deluxe Suite, with the hotel’s signature warm cookies. My favorite part of this hotel is its service. There are two parts to it. First is how prompt and efficient phone calls were attended to and actioned upon, even follow ups on certain issues that need to be checked further. Second is the text message that the Careline team sends you, checking in on your stay experience and how they can make it better. To have that ease of communication with the hotel constantly makes me feel assured and confident that they take things seriously and put their guests at the center of it all. Feels amazing to have them almost at my beck and call, always ready to assist. Heartfelt thanks to Eloise, Ashikin, Shukrina, Malini and Odelia. You all are simply amazing. Breakfast as always, was such a treat with its huge spread. There seemed to not have a section to seat elite members anymore, but given the recent lifting of restrictions it will take time for things to be fully normal again. There were time slots to choose for breakfast as well. Lastly, had such a blast at the executive lounge, with folks like Zarina who was so accommodating and attentive. Always a pleasure to visit the lounge. Thank you for making my stay memorable and relaxing.…
We stayed for a night with access to Club Lounge, not expecting much, just an ordinary escape from our busy schedule but to our surprise the hospitality of the staff of KL Hilton was immaculate top class. We do not hesitate to stay as long as and hardly left the Executive Club Lounge enjoying superb hospitality and great care making it a special moments for our family. We like to shout out to one particular staff Muhammad Rizal. He had made us exceptionally welcomed and gone the extra mile for his guest..kudos to Hilton team!