DoubleTree by Hilton Hotel Kuala Lumpur
4,334 reviews
#45 of 636 Hotels in Kuala Lumpur
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348 Jalan Tun Razak, Kuala Lumpur 50400 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
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Room & Suite (1085)
Dining (370)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Kuala Lumpur
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#45 of 636 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre.
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Full view
Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Kids stay free
Airport transportation
Business Centre with Internet Access
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Poolside bar
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Great View
Languages Spoken
English, French, Chinese, Hindi and 2 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
98Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
Contact
348 Jalan Tun Razak, Kuala Lumpur 50400 Malaysia
Getting there
Ampang ParkKuala Lumpur Rapid KL4 min
DamaiKuala Lumpur Rapid KL7 min
4,334Reviews103Q+A100Room tips
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Popular mentions
I'm currently working in 5 star resort luxury property in the Caribbean and this is my stay experience as a Diamond member at your property minutes ago. A long post, however sadly not a good experience for me. Arrival experience - Nothing fancy for a Diamond member, no suite available upgraded for me except for Executive Room which is the same room as normally room but located on higher room and different design maybe - Apparently all suites has extended stay and have late check out, so I have no other choice than to settle with the executive room - I clearly stayed I need a corner room as i normally have late night conference call due to my office working hours is based on US timing - No welcome amenities no welcome letter, nothing its just plain room - Room was only upgraded upon arrival, which is quite odd as this process of looking, seeking and room assignment upon registration will drag a timely process - Lady performing check in is nice very nice n helpful (POSITIVE - LOVE HER) - Breakfast was booked western set n porridge at 10 am next day. Porridge and a western set The room - As the room was upgraded last minute, The housekeeping cannot recheck the newly reassigned for Diamond members or guest who's being upgraded only upon checking in - Got a middle room 2917 and after 5 minutes entering the room I can smell a bleach stench. I got headaches immediately went down to report - It's dangerous especially when the HK Supervisor confirmed the smell comes from the toilet.. Hence the chemicals used (Ecolab I guessed?) its either strong or was not wash properly and the room was released by Housekeeping to Front Office with no proper check. - Went down to front office, spoke to another lady, attentive and good.(POSITIVE - LOVE HER) - I let HK to come in, while I'm having my in-room lunch - HK Supervisor came n check, she confirmed it is a bleach smell comes from the toilet. She offered the air purifier to neutralized the smell, which is successful move. However if the room was pre assigned and check earlier this wouldn't be happening - During this pandemic period with all the short manning n what-not we suppose to minimize man power movement - Room has nothing special.. Even the view was the city, i realized the the other side of the wing had a nice KLCC view. Again maybe full hence the last upgrade not able to get me a nice room, but experience as a tier member wise.. Nothing fancy. The only nice view from my room is to look at the KLCC tower after opening my room door facing the public foyer. The breakfast - Asked for the porridge n western breakfast to be sent at 10am during check in - i slept at 5.30 am and the door bell rings at 8.am to send my food... I was super blurred n did not check the time - once everything has been arranged I realized the delivery time was wrong i got nasi lemak instead of porridge - called front office at 8.07 am and the guy on the phone told me he need to check with room service. While writing this at 8.57 am... No follow-up call received no menu exchange was done. I specifically asked for 10 am is due to a. I slept late hence i need a bit of time to adjust my sleeping time pattern b. My Godbrother is coming at 10 am to join the breakfast n now he got cold nasi lemak instead. Sadly just to let you know this was supposed to be our last breakfast and meeting together as Im departing to back to US I tasted the teh tarik, sorry that is a burned teh tarik. - 9.02 am no follow up calls from FO or room service - 9.07 am went out for a jog - 9.50 am came back shower and no calls or voice mail shown at the in-room phone - 10. 10 am left room for outside breakfast as no breakfast replacement offer. Sent msg via Hilton.com the reply i received is rather cold, lame and not warm at all - 10.13 am meet Nazri at Front Office, he mentioned until at this moment he did not receive any feedback until this moment (which is 2 hours after my first complaint) - Nazri has this body language and attitude "I'm sorry on your issue however I can't do much". His plain attitude was far different from the ladies who checked me in the day before. - Instead listening to me, he asked "would you like to have Walter's contact number to talk to him as he is in-charge of room service this morning?" THIS IS TOTALLY ABSURD AND UNACCEPTABLE! Why should I be talking to a room service personnel to resolve my issue? DTKL, I'm sorry but this is my first and last time for me to stay here at your property.. Sadly I wasted my HH points, money (not much) and time here. I suppose to leave at 4pm but I left at 11.40 am just because I don't feel the welcome and the need to enjoy more as a Diamond member or even as a guest there All these simple and miscommunication happens during occupancy below than 20% while only 3 floors opened? (During check in the associate told me about this opening 3 floors information - hence I fix the picture of no suites available to be upgraded) At Hilton PJ they emailed you few days prior to your arrival with personalized email from the FO team (even during this pandemic period), call you in the room once you checked in and even have a small note to say thank you via text messages. These small touches are the ones that makes people comfortable... Learn from Hilton PJ.. They are a seasoned but they are also gold in service culture…
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Date of stay: February 2021
Value
Cleanliness
Service
Room Tip: Ask room not facing the city - especially not the one facing the LRT, you can hear the LRT clearly !
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Helpful
Response from Stephen Magor, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 3 weeks ago
Dear Ardi G, Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors Diamond member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations with regards to the preferred room assignment, breakfast delivery and resolution of problems in a timely manner. Regarding the smell in the room, we do use chemicals to sanitize the rooms so that we provide a clean and safe environment during the pandemic, apologies if this was too strong for you. I apologise for the confusion caused by the breakfast orders and the timing and for disturbing your sleep. For the breakfast orders, we had two orders for your room, one at 8 am and one at 10 am. We delivered both, I believe you may not have been in your room when the 10 am order was delivered. We are investigating why we had two orders for your room. Your feedback will help us as we continually work to improve our guest experience. Again I am apologetic that you did not have a hassle-free experience with us, we appreciate your loyalty as a Diamond member and for sharing your comments. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied, on this occasion to Make It Right for you we will go ahead and credit back 6000 Hilton Honors points to your account for the redemption stay and hope you will consider staying with us in the future. Please do let me know if you returning back to Kuala Lumpur and stay with us so that we can ensure you have well looked after. Sincerely, Stephen Magor General Manager
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Pro: 1) Room is comfortable and quite spacious 2) Baby friendly as they provide baby cot when we requested instead of giving reason like some other hotels 3) Its inside a mall so no need to go out if wanna buy foods or do some light shopping 4) Staff very friendly Cons: 1) Getting here is a bit tricky as I lost few times even using map or waze 2) Even inside a mall there is no clear instruction on how to get here. I have to ask few security guard and they help to navigate me 3) Check in take a bit time to complete 4) Breakfast pretty average
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Date of stay: January 2021Trip type: Travelled with family
Helpful
Response from Stephen Magor, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 10 Jan 2021
Dear AnisSadiq, Thank you for leaving us with an amazing review! Glad you had a great time where you get to have a comfortable and pleasant rest in the room. Also, good to know our team members were very helpful and attentive to your needs. However, regarding the long waiting time during check-in, we sincerely apologize for that. Kindly be assured that your feedback about the waiting time during check-in and breakfast has been duly noted for further improvements. My team and I are looking forward to welcoming you back to stay with us again soon. Sincerely, Stephen Magor General Manager
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Had a 2 nights stay at Doubletree to usher in the new year. There's a huge crowd during my check-in but it was managed well with compliance with social distance SOP. Got two warm welcome cookies which was really a sweet gesture from the hotel. Everything was pleasant up to this point. The room was nice and clean BUT the appliances are not working. I mean for a hotel that stresses on quality and service, shouldn't you ensure the appliances in the room are working properly? The fridge and hair dryer are not working. Had to call and wait for replacement on two separate occasions. And there's only one wooden coffee stirrer in the whole room. So I only managed to make coffee once because accidentally threw the stirrer away without realising there's only one. Did call room service for an extra but I think there's some misunderstanding and was told there's a surcharge of RM5. So we said it's okay, there's McDonald's to the rescue! So personally, I'll rate the overall stay a 3.5/5. The extra 0.5 stars came from an enjoyable time at their Axis Lounge: RM58 for 3 pints of beer - good deal for me! …
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Date of stay: December 2020Trip type: Travelled as a couple
Helpful
Response from Stephen Magor, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 6 Jan 2021
Dear CelestinaYSP, Thank you for leaving us with an amazing review! Good to know you enjoyed your stay here very much where everything is up to your expectations. However, as for the in-room appliances, we would like to apologize for that and kindly be assured that this has been duly noted for further improvements. Also, regarding the surcharge, it is part of Hilton international standard. I hope this explains. My team and I are looking forward to welcoming you back to stay with us again soon. Sincerely, Stephen Magor General Manager
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+1
Checking in on 31 Dec at 4pm was my first experience having about 40 over guests in front of me in a super long que. I think reception or front desk are doing good but just need improvement like giving the number system and call the number to check in at the counter. Having a kid and with luggages and waiting fir more than an hour in the que are way to inefficient to me. Definitely can be improved to be better and easier for both parties Service and staff are friendly and helpful with a smile on their face. Was given some chocolate cookies made in house for you to try and can be purchase at the cookies counter. Rooms and toilet are clean and aircond and all are working fine. Have hbo and afc on tv for you to watch when resting or before sleep. The best choosing this hotel to stay in would definitely be the location. Having jaya grocer and lots of restaurants, cafe and health care Watson and shopping are an A+ Had our new year Eve dinner at Japanese restaurant downstairs without having to leave the building. Breakfast at makan kitchen are great too despite the full occupancy, you need to choose which slot you want to have breakfast according to your time preference, given the 4slot options. Check out at 12pm is a hassle despite waiting fir the waiting for the elevator for 45mins. Would definitely recommend Doubletree by Hilton minus the big celebration or occasion …
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Date of stay: December 2020Trip type: Travelled with family
Helpful
Response from Stephen Magor, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 6 Jan 2021
Dear stefaniecst, Thank you for leaving us with an amazing review! Good to know you find your stay here wonderful and comfortable where everything was up to your expectations. Also, glad our team members have been very helpful and attentive where they're able to assist you with your needs. I'm happy that you liked the room as it is up to your expectations. My team and I are looking forward to welcoming you back to stay with us again soon. Sincerely, Stephen Magor General Manager
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When you hear about Hilton, in your mind you will imagine first class hospitality and service. That is probably at Hilton 5 star hotel, but not DoubleTree Hilton KL based from my experience. [Luggage] - When we arrived, we have to wait for the staff to collect our luggage, according to the staff, he is the only person working that day. Fine. When other staff took our luggage to the room, I thought he is going to help us by putting our luggage at luggage area. NOPE. He just past it to me from the front door and i have to put the luggage by myself. SHOCKING. Well he don't deserve a tip then. Maybe he is just one of bad apple in Hilton. Fine, I move on. -When we checked out, other staff came collect our luggage from door to lobby, this time he enter the room and carry for us. That what it supposed to be. Then after I done my business in reception, other guy (not same luggage guy) bring our luggage to the carpark. GUESS WHAT, he just hand over the luggage to me and I need to arranged it myself. If you have stayed in many Hilton or Marriott group hotel by standard, you know what the luggage guy task is. [Breakfast] - I stayed 4d 3n, in this all 3 day breakfast menu remained the same from Day 2 until Day 4. We bored with the food selection. It is supposed to be variety day by day. I told my wife, if we have to stay for another day, I swear to god I will go to outside hotel restaurant for the breakfast. I shocked and disappointed with the service because this is supposed to be Hilton. The Hilton standard which supposed to meet first class service. I don't want to blamed Hilton brand, I just upset with DoubleTree Hilton KL services.…
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Date of stay: December 2020
Value
Cleanliness
Service
Room Tip: High floor is a must.
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1 Helpful vote
Helpful
Response from Stephen Magor, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 7 Jan 2021
Dear Nazrynazlan, Thank you for your review and your feedback. Our sincere apologies that the baggage handling service was not consistent and fell short of your expectations. Your feedback will be shared with our team members to ensure we are providing the service at a 5-star level. We appreciate that the breakfast buffet although has a good selection did not vary for your 3 days with us. We will look into this feedback as a point of improvement for our buffet selections. Thank you again for sharing your feedback which allows us to improve our products and services. Sincerely, Stephen Magor General Manager
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PRICE RANGE
US$63 - US$97 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton, kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
540
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Claim Your Listing Frequently Asked Questions about DoubleTree by Hilton Hotel Kuala Lumpur
Which popular attractions are close to DoubleTree by Hilton Hotel Kuala Lumpur?
Nearby attractions include Hauntu (0.2 km), Ilham Gallery (0.4 km), and A Day (0.10 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a poolside bar, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Kuala Lumpur?
Conveniently located restaurants include Makan Kitchen, Ra-Ft Cafe' / Bistro, and Trace Restaurant & Bar.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does DoubleTree by Hilton Hotel Kuala Lumpur have an airport shuttle?
Yes, DoubleTree by Hilton Hotel Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Kuala Lumpur?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Indonesian, and Malay.