DoubleTree by Hilton Hotel Kuala Lumpur
348 Jalan Tun Razak, Kuala Lumpur 50400 Malaysia
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US$81
Fully refundable before Sat, 16 Dec
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US$81
Fully refundable before Sat, 16 Dec
US$81
Fully refundable before Sat, 16 Dec
Get rewarded with One Key
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Room & Suite (1227)
Dining (420)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#58 of 1,181 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. The hotel is certified for its Muslim-friendly hospitality services by the Islamic Tourism Centre. We have 5 restaurants and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24-hour fitness centre.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Kids stay free
Airport transportation
Business Centre with Internet Access
Car park
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Poolside bar
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Snack bar
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Chinese, Hindi and 2 more
Location
100Great for walkers
Grade: 100 out of 100
95Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
348 Jalan Tun Razak, Kuala Lumpur 50400 Malaysia
Getting there
Ampang ParkKuala Lumpur Rapid KL4 min
DamaiKuala Lumpur Rapid KL7 min
Car HireSee car hire from US$24/day
4505Reviews103Q+A100Room tips
Reviews
Traveller rating
- 2,282
- 1,541
- 399
- 159
- 124
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+1
We booked a Terrace Suite and unfortunately was placed on a smoking floor (30th floor) Despite asking for a non smoking room they could not accommodate us. They did assure us that the room would be insulated from the smoke and thankfully it was As we made through Booking .com I was not aware at any time the room I chose was on a smoking floor. The stench of smoke was overwhelming in the corridor and some guests had their doors open as they had guests who were smoking which made walking through the corridor to the lift most unpleasant. Room wise, the suite was spacious however the carpets were dated and old. The pod coffee machine was not replenished and despite ringing room service for more pods nothing came. We appreciated the bottled water which was replenished daily. It was a nice stay but the smoking floor for us spoilt what would have been a great stay. The executive floor was pleasant and staff friendly. Please be warned regarding the smoking floor!!…
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Date of stay: December 2023Trip type: Travelled as a couple
Room Tip: Make sure you ask for non smoking room in non smoking floor!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded yesterday
Dear BunburyTim61, Thank you for taking your invaluable time to share your kind and valuable feedback with us. We regret noticing that your overall experience, especially at the Terrace Suite room was not up to your kind expectations. I am sorry we were unable to meet your room preferences but as there are only five Terrace Suite rooms and this was the only one not occupied, there was no other option. Please be assured that we will be sharing your detailed feedback with our team to address where applicable. We hope that we will get another opportunity to welcome you again. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Water leaking from behind the toilet seat, basin tap shaking and leaking from behind, no support from hotel management. I was asked to give time for them during my stay to fix the plumbing issues, these issues should have been fixed prior to guest check-in. Terrible experience during my first visit to Kuala Lumpur. NEVER VISITING DOUBLE TREE OR ANY PTHER HILTON PROPERTIES AGAIN!
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Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded yesterday
Dear Nikhilvrm11, Thank you for taking your invaluable time to share your disappointing experience with us. We regret noticing that your overall experience, especially the bathroom working order was not up to your expectations and we sincerely apologize for the shortfall in our service. The room should have been check more thoroughly prior to being released to you to occupy. Please be assured that we will be sharing your feedback with our team to address where applicable. We hope that we will get another opportunity to welcome you again. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was spacious with a good view of the hills overlooking KL. It comes with a comfortable bed and bathroom with a shower closet. A well stocked fridge would have been welcome. The breakfast included with the room rate was very good. It has a selection of local, Indian, Chinese, and western dishes. Good value for the price. Overall, it was a good stay at the hotel.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear AmirA204, Thank you for taking you invaluable time to provide us with positive review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay and that you found our services and amenities to your kind preference. We are hoping to warmly welcome you back to DoubleTree by Hilton Kuala Lumpur. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
The room they gave me is next to the lift and it's so disturbing and laud I could not sleep. I ask the front disk to change my room to onther room away from the left and they said we sorry we are fully booked and it's the end of November low session. How come...?!
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear 622abdulhadia, Thank you for taking your time to share your feedback with us. We regret noticing that your overall experience, especially the room was not up to your kind expectations. I apologize for the inconvenience you're experiencing with the noisy room near the elevator. Regarding the unavailability of a room change, the hotel is running at full occupancy from unexpected peaks in demand, events, or extended stays by other guests might be contributing to the limited room availability. While the situation is regrettable, our team may have tried their best to accommodate all guests within the constraints of the current occupancy level. We hope that we will get another opportunity to welcome you again. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were upgraded to junior suite and stayed six nights. The staff is very polite and helpful. The room was very clean and well equipped. The breakfast at the Makan Kitchen restaurant was very good with a large variety of different diches. A special thanks to Jess for her kindness and professionalism and the whole team.
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Date of stay: November 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear W3950ECphilippes, Thank you for this amazing review! I'm extremely delighted to know that you had a joyous stay with us and my team members have been able to provide you an excellent service to make your stay much more comfortable. We are hoping to warmly welcome you back to DoubleTree by Hilton Kuala Lumpur. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked this hotel for our anniversary. The hotel staffs went all out to deco our room and even gave a complimentary cake. Room was clean and hotel lobby was big with ample seats. This hotel is attached to a mall so finding lunch or dinner was not a problem. LRT and MRT stations are also located not far from the hotel but need to walk a bit. Klcc is just a station away. Overall experience was awesome despite a bit hiccup with the hotel parking closure issue that night whereby we were asked to use the mall carpark but no proper signage or Instructions on how to go to the hotel lobby from the carpark. To make it worse the elevator was not functioning that night. Luckily the staffs came to rescue us from the carpark after we called the hotel. Will not hesitate to stay here again definitely. …
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 2 weeks ago
Dear Afidzah, We would like to extend our thanks and appreciation for taking the time to do an invaluable review. We regret noticing that your arrival experience, especially with the integrated parking facility was not up to your kind expectations. Please be assured that we will be sharing your detailed feedback with our team to address where applicable. Your review is very helpful in order for us to enhance the quality of our services. We look forward to seeing you soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m just a lowly gold member and Doubletree Kuala Lumpur upgraded me to a Executive King room after I requested for executive lounge access using the Hilton Honors app. The service by hotel staff was impeccable from the reception and housekeeping to the restaurant and the executive lounge. We were definitely well looked after. The included breakfast at the restaurant Makan Kitchen had more food and variety than we could possibly eat in any one seating. We stayed for 5 night’s and still didn’t get to eat everything that they served even at bite sizes, and they had different food each morning. Additional compliments to the host staff member who remembered us subsequent mornings and got us our favorite tables (and our favorite coffee beverage), as well as the wait staff member who very diligently and quickly (so quickly!) cleared our tables of the many plates. Unfortunately I forgot their names :( We got to use the fitness center, though was filled with just basic weights and equipments, got the work done, as well as the swimming pool to swim laps in. However, our room and other facilities are showing the early signs of age, which is unfortunate as the service from staff members more than surpassed any expectations for this level of accommodations. For example, international guests such as ourselves would more appreciate USB power ports than the many 3 prong power outlets scattered all over the room which we didn't need as much. …
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Date of stay: October 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 2 weeks ago
Dear kwlowwg01, Thank you for taking the time to provide us with a detailed review of your most recent visit. We are very delighted to learn that you thoroughly enjoyed your stay and that you found our services to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We have taken your comments regarding the room condition and facilities into consideration and will address it wherein applicable. We hope to welcome you again soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a one-night stay at this place. Front desk staff were friendly and check in was seamless. Room was in tip top condition along with some welcome amenities. The lounge had an appetising array of food and drinks during evening from 5.30pm to 7.30pm. I was welcomed by Unish and his team. Unish even went to the extra mile to accommodate my little request. All staff were diligent along with the GM. Helmi was another great staff! Dinner at Tosca was fabulous. Had the signature pizza and the ever mouth watering Tiramisu. Juju was a gem if i have to mention. Breakfast at Makan Kitchen was eye - pleasing. The bountiful choices of both local and international food could whet any hunger pangs. Needless to say, all staff were attentive. Will return to this beautiful property very soon. …
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 4 weeks ago
Dear CheongKamHoe, Thank you for this amazing review! I'm very delighted to know that you had a joyous stay with us, you also found our services & facilities to your preference and how my team members exceed your expectations with their excellent service and hospitality. We are hoping to warmly welcome you back to DoubleTree by Hilton Kuala Lumpur soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had an incredible stay once again at this homey hotel! The entire family enjoyed the warm hospitality, spacious rooms, and an extensive array of delectable foods at the breakfast buffet. The kids loved the pool, and the staff went out of their way to make us feel at home and the cherry on top was the welcome cookies that they generously gave us. We can't wait to come back again and again! This Hotel is highly recommended! It is also nearby to a train station, Petronas twin towers, cafes, pharmacy, grocery store and many more!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 5 weeks ago
Dear laceyPhilippines, It is an absolute pleasure to know that your holiday was well spent with us. We are delighted to learn that you thoroughly enjoyed your stay and that you found our services and amenities to your kind preference. We look forward to seeing you again soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed at this hotel for many times. It is at a convenient location where KLCC is within the walking distance. Some restaurants and a supermarket are in the same building too. The hotel has improved the quality of food at executive lounge. The lounge staff are always friendly and helpful.
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Date of stay: October 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 20 Oct 2023
Dear SHO S, Thank you for this amazing review! I'm delighted to know that you had a joyous stay with us and my team members have been able to provide you an excellent service to make your stay much more comfortable. We are hoping to warmly welcome you back to DoubleTree by Hilton Hotel Kuala Lumpur. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$80 - US$103 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton, kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
540
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Claim Your ListingDOUBLETREE BY HILTON HOTEL KUALA LUMPUR (R̶M̶ ̶3̶8̶8̶) RM 332: UPDATED 2023 Reviews, Price Comparison and 3,454 Photos - Tripadvisor
Frequently Asked Questions about DoubleTree by Hilton Hotel Kuala Lumpur
What are some of the property amenities at DoubleTree by Hilton Hotel Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a poolside bar, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, a parking garage and paid public parking on-site are available to guests.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does DoubleTree by Hilton Hotel Kuala Lumpur have airport transportation?
Yes, DoubleTree by Hilton Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Kuala Lumpur?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Indonesian, and Malay.
Is DoubleTree by Hilton Hotel Kuala Lumpur accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.