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Somerset Kuala Lumpur

No 187 Jalan Ampang, Kuala Lumpur 50450 Malaysia
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Traveller (1047)
Room & Suite (419)
Pool & Beach (180)

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RM 308
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#35 of 489 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Located in the prestigious Embassy Row, Somerset Kuala Lumpur offers stylish accommodation and unrivalled city views of the Kuala Lumpur City Centre. Its prime location provides quick access to the city's business, shopping and entertainment district, marked by Jalan Ampang, Jalan Sultan Ismail and Jalan Tun Razak.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Airport transportation
Rooftop terrace
Parking
Wifi
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Shuttle bus service
Taxi service
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Bathrobes
Air conditioning
Fireplace
Housekeeping
Safe
Kitchenette
Flatscreen TV
Bath / shower
Seating area
Telephone
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Chinese, Malay
1208Reviews44Q+A100Room tips
Traveller rating
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Nis H wrote a review Dec 2023
Singapore, Singapore5 contributions2 helpful votes
Made booking as an ASR member 2 weeks prior to arrival. Stayed here many years back and glad to say that they maintained the rooms well. All the staff that attended to me from the concierge, housekeeping and receptionist were all warm and friendly. They were always ready to assist. Two of the concierge even offered to assist me to carry my bags when they saw me walking towards the hotel. The room was spacious and clean with good view. Gym was empty and fully equipped. Was happy that it was open as early as 6am and had a good workout. Swimming pool has great views, plenty of sitting areas and enjoyed my morning swim when it was less crowded. Definitely will come back here again. Location is also a few minutes drive to Berjaya Times Square, Pavillion area and KWC mall. Took grab to head to these areas and on some days I just ordered grab food for breakfast.
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Date of stay: December 2023Trip type: Travelled solo
Room Tip: there is a new supermarket across the street which opens from 10am. So if you are planning to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Somerset Kuala Lumpur, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 30 Dec 2023
Dear nis_em08, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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mostlyharmless wrote a review May 2023
Singapore, Singapore1261 contributions381 helpful votes
+1
Very centrally located, with shuttle buses to central KL, a short walk to the Linc and Intermark malls, and also a short walk from Ampang LRT MRT. The most impressive part of the hotel has to be the rooftop pool and gym on the top floor, with panoramic views across KL from there. Rooms fronting Ampang road are dark, overshadowed by the adjacent Embassy high-rise building. One bedroom room came with small kitchenette, dish towel, dish washing liquid, knives.. quite comprehensive. A washing machine allows you to do laundry, if you so wish. Crockery was mismatched and missing one bowl, but I would say this is not an uncommon problem for accommodation of this type. Small problem of ants in the counter, which never really satisfactorily resolved. Room decor was a little bit worn and dated but perfectly functional; housekeeping standards were very high as the room was sparkingly clean and serviced daily. Reception service friendly. Small breakfast counter on ground floor, with what looked like takeaway bags, a vending machine outside for small consumables but posh grocery store opposite. Overall, stay was OK, but tailor expectations and check prices.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 23 May 2023
Dear Valued Guest, Greetings from Somerset Kuala Lumpur! Thank you for sharing your review on your recent visit. We are delighted to learn that you had enjoyed your stay with us. It is our utmost pleasure that you had a satisfying experience with our rooms, it is all specially designed for the comfort of guest whether you are travelling in a group or with family. We welcome all comments and feedback which give us the opportunity to improve in the future. We have duly taken note on your comments for our immediate improvement. We will definitely look forward to welcome you back for another better experience. Warmest Regards, Atira Lyani ROSLI | Manager, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Felix_CXY wrote a review Mar 2023
Singapore, Singapore3 contributions1 helpful vote
+1
Pros: - Spacious with living ample living space - Reasonable priced - Wifi was strong and stable - Airport Transfers were punctual Cons: - Toilet spray gun head of master room was missing - Pillows too soft - No breakfast or food room service available - Staff or hotel does not use the ASR app - Short walk to Linc mall for food - Charged the wrong amount for Airport transfer, had to top up extra to make up the difference. Staff communication to guests could have been improved.
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Date of stay: March 2023Trip type: Travelled with family
Room Tip: No breakfast available Parking and driving in KL is hectic and chaotic
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Somerset Kuala Lumpur, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 25 Mar 2023
Dear Valued Guest, Thank you for your feedback. We are sorry to hear about your experience at Somerset Kuala Lumpur. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback with the Residence Manager to take specific actions for improvements. Looking forward to welcoming you again, and giving us another opportunity to serve you better. Warmest Regards, Shalesh | Executive, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Felix Y wrote a review Mar 2023
Singapore, Singapore2 contributions
Pros: - Spacious with ample living space - Wifi connection strong and stable - Airport transfers were punctual - Aircon was working fine Cons: - Toilet spray gun head of master room was missing - Pillows were too soft - Hotel and Staff does not use or respond to the ASR App - Hotel does not provide breakfast or food room service at all - Location is a walk to Linc mall for food options - Staff charged the wrong amount for the return airport transfer and has to bill me extra upon checkout to make up for the difference. The staff communication with guests could be improved.
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Review collected in partnership with this hotel
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Somerset Kuala Lumpur, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 25 Mar 2023
Dear Valued Guest, Thank you for your feedback. We are sorry to hear about your experience at Somerset Kuala Lumpur. We value your feedback as it helps us make improvements to enhance our guests’ overall stay experience at the property. We will share your feedback with the Residence Manager to take specific actions for improvements. Looking forward to welcoming you again, and giving us another opportunity to serve you better. Warmest Regards, Shalesh | Executive, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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imzann69 wrote a review Jan 2023
Room was clean and tidy. Pool was at the upper floor and open from 6 am until 11 pm everyday. Room has a refrigerator and washing machine. Not recommended to take a breakfast package. Buying breakfast thru Grab and Panda are more likely and cheaper. For those who is coming with car, mush pay RM10 per entry.
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Review collected in partnership with this hotel
Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 22 Jan 2023
Dear imzann69, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you and your family back to Somerset Kuala Lumpur in the near future. Warmest Regards, Atira Lyani ROSLI | Guest Service Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nalaka A wrote a review Dec 2022
Melbourne, Australia4 contributions11 helpful votes
What a shocking experience!!! 1. Extremely poor customer service and very rude staff 2. Breakfast was a disaster i.e. pre-packed bland and cold food that required reheating. No mentioni about the type of breakfast available on booking.com. Worst still, we were served with the wrong breakfast. When pointed out to the reception the person (Azri) at the counter was so ride and adamant that the breakfast was as per our order. We could've bought a decent breakfast from outside for a tenth of the price paid 3. We paid a huge price for 3 nights and it was a complete waste of money. 4. If anyone wants to have the most shocking and horrendous holiday experience, Somerset will not dissapoint you
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Somerset Kuala Lumpur, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 9 Jan 2023
Dear nalakaa, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our team in the respective departments for improvement.Once again we are sorry for the inconvenience that we may have caused you. Warmest Regards, Shalesh | Executive, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Randal P wrote a review Dec 2022
Sydney, Australia3 contributions8 helpful votes
I’ve now stayed at the Somerset KL on 3 occasions, and I like it more each time I go there as I become more familiar with KL. The location is perfect. It is walking distance to KLCC with numerous eating options both there, along the way, and a little beyond (try Pelita Nasi Kandar) for every budget type. If you are driving or being picked up, you’ve also got easy access to some major arterial roads (Jl Ampang and Jl Tun Razak). A couple of local friends from different neighbourhoods commented how convenient it was to pick me up from there. To top it off, there is now a supermarket across the road. The apartments themselves are spacious and spotless. Highly Recommended.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
Room Tip: Great rooftop swimming pool, so be sure to bring your bathers.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Somerset Kuala Lumpur, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 12 Dec 2022
Dear 4randalp, Thank you for your feedback. We are glad that we have met your expectation. We hope to see you again. Warmest Regards, Shalesh | Executive, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ilays wrote a review Nov 2022
2 contributions
I stayed at this hotel for around one month (with short breaks). Booked directly with the hotel. Every time staff in reception confirmed to me before payment that the price is the same as was in the previous booking, but in the last payment, the price was increased by 50%, tho they confirmed that it is the same. In addition, the very poor breakfast they deliver to the room in lunch boxes (like in quarantine), sometimes they forgot, so you should control it by yourself. The carpet in the bedroom is so dirty. The cleaning team sometimes forgets to come to your room. Good things: location, spacious apartments, stylish and cozy, bath with bathtub and window, wardrobe room, swimming pool, and lounge.
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Date of stay: September 2022
Rooms
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 20 Nov 2022
Dear ilyas769, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our team in the respective departments for improvement. Warmest Regards, Shalesh | Executive, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nabilah Asraf P wrote a review Aug 2022
Good space and comfortable. Friendly staff, they entertain my last minute booking super well. Surely will repeat it. Good job team. Will introduce to my family and friends for their stay. Very satisfied.
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Review collected in partnership with this hotel
Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Somerset Kuala Lumpur, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 6 Sept 2022
Dear nabilahasrafp, Thank you for your feedback. We are glad that you have enjoyed your stay with us. We hope to see you again. Warmest Regards, Shalesh | Supervisor, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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The Dan wrote a review Jul 2022
Kuala Lumpur, Malaysia3 contributions1 helpful vote
I’ve been checking into this hotel since 2017, it deserves a 5 star review but since then, the service has been going down over the years. The pandemic probably has effected the hotel and had to cut costs. I understand they’re understaffed which is why the housekeeping takes about an hour to bring requested items to guests. I don’t mind the budgets being cut such as, the lounge no longer offer refreshments, less home entertainment system, or notepad & pens not provided. But what really disappointed me was the missing sofa cushions and the parking. They used to have big cushiony pillows along with the small ones, it’s also disappointing that there’s a parking fee of RM10 for guests per entry, it used to be complimentary and now it’s quite a hassle if you’re about to travel far with your vehicle for a short time. Overall, the room was clean and nice, bathroom was squeaky clean and included with a nice shampoo, soap and other supplies and everything was just nice. Swimming pool and gym maintained the quality, no changes, which is just nice. I hope more guests take accommodation to this hotel so they can upgrade more of their services and provide more to their guests. Loved this place ever since.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atira Rosli, Guest Services / Front Office at Somerset Kuala Lumpur
Responded 8 Aug 2022
Dear diorandan, I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We were delighted to learn that you enjoyed your stay with us. We welcome all comments and feedback which give us the opportunity to improve in the future. Rest assured, we will definitely review areas of improvement and will ensure a flawless experience on your future visits. We will definitely look forward to welcoming you back for a better experience. Warmest Regards, Atira Lyani ROSLI | Acting Manager, Guest Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 291 - RM 397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
somerset ampang kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
207
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SOMERSET KUALA LUMPUR (R̶M̶ ̶3̶8̶7̶) RM 272: UPDATED 2023 Hotel Reviews, Price Comparison and 1,281 Photos - Tripadvisor

Frequently Asked Questions about Somerset Kuala Lumpur
Which popular attractions are close to Somerset Kuala Lumpur?
Nearby attractions include Hauntu (0.2 km), Ilham Gallery (0.5 km), and The LINC KL (0.2 km).
What are some of the property amenities at Somerset Kuala Lumpur?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Somerset Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Somerset Kuala Lumpur?
Guests can enjoy free breakfast during their stay.
Is parking available at Somerset Kuala Lumpur?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Somerset Kuala Lumpur?
Conveniently located restaurants include Sausage KL Cafe & Deli, Makan Kitchen, and Tosca.
Are there opportunities to exercise at Somerset Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Somerset Kuala Lumpur have airport transportation?
Yes, Somerset Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Somerset Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Somerset Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, and Malay.
Are there any historical sites close to Somerset Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (3.5 km), Rumah Penghulu Abu Seman (1.2 km), and Istana Negara (5.7 km).