I stayed at this hotel for around one month (with short breaks). Booked directly with the hotel. Every time staff in reception confirmed to me before payment that the price is the same as was in the previous booking, but in the last payment, the price was increased by 50%, tho they confirmed that it is the same. In addition, the very poor breakfast they deliver to the room in lunch boxes (like in quarantine), sometimes they forgot, so you should control it by yourself. The carpet in the bedroom is so dirty. The cleaning team sometimes forgets to come to your room. Good things: location, spacious apartments, stylish and cozy, bath with bathtub and window, wardrobe room, swimming pool, and lounge.
We were very impressed with their housekeeping standard. The toilet was clean. That made our stay very pleasant. Keep up the good work! The hotel can be quite pricey. I suppose it depends on the season. Located at walkable distance from KLCC (15 to 20 minutes walk), but the hotel offers shuttle van service to the KLCC at some specific times. That really helped. Otherwise, there is a smaller shopping mall nearby - the Inter Mark Shopping Mall. It houses a nice food court, and Jaya Grocer has an outlet there. So, overall, it is located at a convenient location.
Good space and comfortable. Friendly staff, they entertain my last minute booking super well. Surely will repeat it. Good job team. Will introduce to my family and friends for their stay. Very satisfied.
I’ve been checking into this hotel since 2017, it deserves a 5 star review but since then, the service has been going down over the years. The pandemic probably has effected the hotel and had to cut costs. I understand they’re understaffed which is why the housekeeping takes about an hour to bring requested items to guests. I don’t mind the budgets being cut such as, the lounge no longer offer refreshments, less home entertainment system, or notepad & pens not provided. But what really disappointed me was the missing sofa cushions and the parking. They used to have big cushiony pillows along with the small ones, it’s also disappointing that there’s a parking fee of RM10 for guests per entry, it used to be complimentary and now it’s quite a hassle if you’re about to travel far with your vehicle for a short time. Overall, the room was clean and nice, bathroom was squeaky clean and included with a nice shampoo, soap and other supplies and everything was just nice. Swimming pool and gym maintained the quality, no changes, which is just nice. I hope more guests take accommodation to this hotel so they can upgrade more of their services and provide more to their guests. Loved this place ever since.…
The hotel is great!!! I really love everything is complete especially the kitchen. Worth to come back again ! We book the hotel during promotion. Np Rm700, but we got it for Rm400 . Thank you so much it’s a pleasure to stay at Somerset hotel
Would have been a 5 star experience except that the bedsheets on my bed which was the double bed in the master bedroom was smelly. I only realised it by bedtime and by then it was too late to call for housekeeping. Check in time was 3pm and then I was in a rush to head out again. That affected my sleep for the rest of the night. I didn't sleep well at all.
it feels like home. you can imagine, this hotel has anything you want. OH, the bath-things is amazing, I really love liquid soap and the lotion. It's so nice and calming my skin. But maybe, mineral water should attend at room, not only available on corridor.
Well furnished, well maintained property. Had a comfortable albeit short stay. Staff at check-in/out counters were very polite. The rooftop pool and lounge areas were great, though the view has been slightly marred by surrounding buidings. Overall great stay.
It was a wonderful experience, very good customer service, good hygiene was maintained all the time. Excellent service provided to me and to go my family. A BIG THANk YOU to Marliya and Sahrum for exceptional customer service. Thank you all.
Spacious hotel room with affordable price. Toiletries were complete, bed was very comfortable and big for two of us. Checkin and checkout process smooth. Parking space very convenient as it connected directly to room floor.