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My overall stay is fine but surprisingly there is no free wifi provided notstanding my phone could detected wifi connection but with password. When ask the receptionist, I was informed the wifi is for their office use. It seems that this hotel do not provide...More
I had an event in this hotel during June. The staffs of this hotel gave a lot of helps to us. They are very nice and helpful.
Supervisor: Mr.Suresh & Mr.Hisham
Banquet waiter: Mr.Kelvin
Staffs: Alamin, Doton, Raul & Shahin
Really appreciate you all helps...More
Thank Jie Hwi T
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 4 days ago
Dear Jie Hwi T,
Thank you for taking the time to write about your recent stay with us at Swiss-Garden Hotel & Residences Kuala Lumpur.
We are delighted to know you have an enjoyable experience at the hotel and thankful for your compliments to our...More
We've booked the apartment through EXPEDIA, the checked in time was stated 3 pm. As we reached slightly late (around 4 pm), the owner called us that the room still was on cleaning status. We were far from Kl, when we heard it, we were...More
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 5 days ago
Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. Rest assured we will review the ways to overcome this...More
Remember this is a residence not a hotel. No Room service. No Help from reception.
You are on your own. yes you also have to carry your own bag. If you are booking from booking.com you have to communicate through mail and ask for owners...More
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 1 week ago
Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager
This is what u called a 4 star hotel? Already waiting for about 15 minutes, and nobody is there. At least I hope somebody is there. Waiting for about 15 min, continuing touching the bell is a way too much, and simply terrible. The photo...More
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Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 2 weeks ago
Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken...More
Response from IC7308075280 | Reviewed this property |
Just cross the main road and within walking distance, there are hubs for supermarkets in the Bukit Bintang area, such as: The Sungei Wang, The Berjaya Times Square, Lot Ten and many others. Enjoy your shoppings!
Thank you for your message and interest in our property. Regarding your question, as long as your room booking goes through to our official Swiss-Garden Hotel & Residences Kuala Lumpur, yes we do provide... More
Thank you for your message and interest in our property. Regarding your question, as long as your room booking goes through to our official Swiss-Garden Hotel & Residences Kuala Lumpur, yes we do provide complimentary slippers in the room. We also provide complimentary shuttle service which are limited for our guest only and the schedule are as below;
One way transfer from Hotel to KLCC, Pavillion & Bukit Bintang @ 10.30am / 2pm / 4pm
Hotel to Chinatown @ 8pm with an option to pick up from Chinatown to Hotel back @ 10.45pm
We normally will advice our guest to reserve the seats in advance as there are limited seats per trip.
Hope this answers your question and we wish you a pleasant day ahead.
Dzarul Hafiz Azwar
Guest Experience Manager