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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

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Traveller (594)
Room & Suite (341)
Pool & Beach (119)
Ratings and reviews
  • Excellent23%
  • Very good45%
  • Average18%
  • Poor7%
  • Terrible7%
Travellers talk about
“jalan alor”(54 reviews)
“north tower”(12 reviews)
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What's included
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Fitness centre
Kitchenette
Concierge
Spa
Wheelchair Access
4 Star Hotel
View all hotel information
Location and contact
No. 2A, Jalan Galloway, Kuala Lumpur 55100, Malaysia
17.3 km to Sultan Abdul Aziz Shah Airport
152 restaurants are within a 0.5 km radius
1.7 km from Islamic Arts Museum Malaysia
View nearby attractions and restaurants
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Reviews (730)
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621 results
Traveller rating
149
261
115
45
51
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Time of year
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149
261
115
45
51
Show reviews that mention
All reviewsjalan alornorth towerbedroom apartmentfamous food streetswimming poolliving areadining tableberjaya times squarebukit bintang areahigher floorlate checkfront officepublic transportmonorail stationgymmicrowavechinatown
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1 - 5 of 621 reviews
Reviewed yesterday via mobile

My overall stay is fine but surprisingly there is no free wifi provided notstanding my phone could detected wifi connection but with password. When ask the receptionist, I was informed the wifi is for their office use. It seems that this hotel do not provide...More

Thank Frankie-Yong
Reviewed 1 week ago

I had an event in this hotel during June. The staffs of this hotel gave a lot of helps to us. They are very nice and helpful. Supervisor: Mr.Suresh & Mr.Hisham Banquet waiter: Mr.Kelvin Staffs: Alamin, Doton, Raul & Shahin Really appreciate you all helps...More

Thank Jie Hwi T
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 4 days ago

Dear Jie Hwi T, Thank you for taking the time to write about your recent stay with us at Swiss-Garden Hotel & Residences Kuala Lumpur. We are delighted to know you have an enjoyable experience at the hotel and thankful for your compliments to our...More

Reviewed 1 week ago

We've booked the apartment through EXPEDIA, the checked in time was stated 3 pm. As we reached slightly late (around 4 pm), the owner called us that the room still was on cleaning status. We were far from Kl, when we heard it, we were...More

Thank UNICORN543
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 5 days ago

Dear UNICORN543, Thank you for taking the time to share all of your feedback. We have taken note of the issues mentioned, it is feedback like this that we learn from and use to improve. Rest assured we will review the ways to overcome this...More

Reviewed 1 week ago

Remember this is a residence not a hotel. No Room service. No Help from reception. You are on your own. yes you also have to carry your own bag. If you are booking from booking.com you have to communicate through mail and ask for owners...More

Thank iamronex
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 1 week ago

Dear Valued Guests! Thank you for taking the time to share your rating. We hope to welcome you back to our hotel in near future! Sincerely, Wendy Steinhardt - Asst. Guest Experience Manager

Reviewed 2 weeks ago via mobile

This is what u called a 4 star hotel? Already waiting for about 15 minutes, and nobody is there. At least I hope somebody is there. Waiting for about 15 min, continuing touching the bell is a way too much, and simply terrible. The photo...More

Review collected in partnership with ASUS 15 Mobile Browser Speed-dial
Thank zenamir2001
Response from SGHRKL, Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala LumpurResponded 2 weeks ago

Dear Zenamir2001, Thank you for taking the time to share all of your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. And thank you for staying with us. We have taken...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Spa
Breakfast included
Hotel Amenities
Wheelchair Access
Business Centre with Internet Access
Room Service
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Outdoor pool
Details
Price range
US$69 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#65 Luxury Hotel in Kuala Lumpur
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$116 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#65 Luxury Hotel in Kuala Lumpur
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (594)
Room & Suite (341)
Pool & Beach (119)
Dining (45)
Amenities (13)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
58nurulf
6 May 2018|
AnswerShow all 3 answers
Response from SGHRKL | Property representative |
Yes, we served halal food during breakfast.
0
Votes
Shamendri
7 February 2018|
AnswerShow all 2 answers
Response from IC7308075280 | Reviewed this property |
Just cross the main road and within walking distance, there are hubs for supermarkets in the Bukit Bintang area, such as: The Sungei Wang, The Berjaya Times Square, Lot Ten and many others. Enjoy your shoppings!
0
Votes
2014wtraveller
2 January 2018|
AnswerShow all 4 answers
Response from SGHRKL | Property representative |
Hi 2014wtraveller, Thank you for your message and interest in our property. Regarding your question, as long as your room booking goes through to our official Swiss-Garden Hotel & Residences Kuala Lumpur, yes we do provide... More
0
Votes
Room Tips
"Improve Room Services"
Read review
"Don't stay here"
Read review
"Book into a different hotel."
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"Good views, modern and clean suites & ideally located."
Read review
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