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No. 1 Jalan Yap Kwan Seng, Kuala Lumpur 50450 Malaysia
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Hotel direct offer!Pet-cation at Ascott Malaysia
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US$114
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Room & Suite (13)
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About

#51 of 1,050 Specialty lodging in Kuala Lumpur
Location
Cleanliness
Service
Value
Elegant Serviced Apartment in Kuala Lumpur Located right at the heart of this prosperous city lies Ascott Star KLCC - an urban oasis that grants travellers easy access to the city’s most celebrated attractions, alluring appeals and its enticing mysteries. The serviced apartment lies in the shades of the megalithic Petronas Twin Towers, where travellers can visit the sky bridge and marvel at the spellbinding vistas of the cityscape. Malls with flagship stores of your favourite brands, restaurants that offer scintillating culinary delights and a multitude of entertainment hotspots are merely a stroll away from our conveniently located apartment complex. Furthermore, art galleries, historic monuments, street food stalls, and even the National Museum are located within a short radius of Ascott Star KLCC and can be reached by taxi in minutes. Suria KLCC, Aquaria, KLCC Park, Petronas Art Gallery, Kuala Lumpur Tower, and the Central Market are just a few notable attractions that should be added to your itinerary during your stay. After a long day of exploring and discovering, guests can seek refuge in our exclusive accommodations, which features comfortable interiors and a plethora of luxurious amenities. Boasting a tranquil ambience, our apartments let you relish an intimate and comfortable stay that feels very much like home. Moreover, the serviced apartment is equipped with plush furniture that will allow you to slip into a state of complete relaxation. Choose from our wide array of apartments which include fully-equipped kitchenettes and differ in sizes and occupancy levels. As a premier accommodation option in Kuala Lumpur, the apartments at Ascott Star KLCC offer guests exclusive access to a wide range of facilities and privileges, which include daily housekeeping, airport transfer, and dry cleaning. For recreation, our serviced apartment enjoy full access to a fully-equipped gymnasium, rooftop swimming pool, jacuzzi, karaoke room, residents' lounge, and also a playground for their little ones.
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Property amenities
Free parking
Free internet
Infinity pool
Fitness Centre with Gym / Workout Room
Breakfast available
Karaoke
Video game console
Kids stay free
Electric vehicle charging station
Secured parking
Rooftop pool
Pool with view
Outdoor pool
Yoga room
Children's playground
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Executive lounge access
Non-smoking hotel
Shared lounge / TV area
Sun deck
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Washing machine
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Room features
Bathrobes
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Languages Spoken
English, Malay
Hotel links
Special Offer:Pet-cation at Ascott Malaysia

Location

100Great for walkers
Grade: 100 out of 100
198Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
28Reviews5Q+A8Room tips
Traveller rating
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Most Recent
Justin T wrote a review Sept 2023
1 contribution
Excellent hotel, very satisfied with the service. The bed is very soft and comfortable, along with the easy access into Avenue K. The staff are very friendly, and the hotel is generally maintained very well.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 3 weeks ago
Dear JustintY2677VD, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards,Peter Banyan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jackson P wrote a review Jun 2023
Manila, Philippines71 contributions9 helpful votes
Property's Favourite Review
Our family was really impressed with the Ascott Star KLCC. The rooms were spacious and well decorated. The pools on both the 6th and 99th floors are great. We stayed here as we wanted more space than a regular hotel and needed the washing machine to catch up with laundry. The location is great and we enjoyed exploring the city from near the Petronas Towers. The only down side is there isn’t any real restaurant or breakfast options that meet our standards. However, there are enough options near by.
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Date of stay: June 2023Trip type: Travelled with family
Room Tip: Make sure you head to the back of the Star complex for the Ascott lobby.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 20 Jun 2023
Dear Jackson, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Peter Banyan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
인우 강 wrote a review Sept 2023
1 contribution
I stayed at Ascott Star hotel for a month in Auguest. I thought the hotel had good condition rooms and swimming pools, also I felt all staff there were very nice to me and my family. Especially an employee named Rudol helped me a lot, because I wasn’t good at English on the other hand he was fluent in Korean. I’d like to thank you once again. Thank you very much. I think this trip to Malaysia will remain as a good memory for a long time.
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Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: An employee named Rudol at Ascott star residence hotel 3 is fluent Korean, So Korean travelers...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 4 weeks ago
Dear _15800PO, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards,Peter Banyan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Samantha wrote a review Aug 2023
Kuala Lumpur, Malaysia29 contributions6 helpful votes
Love the location, it’s a 5 mins walk to KLCC, Petronas Twin Towers. The rooms are spacious and clean. There’s kitchen with cooking utensils, cork opener, glasses, fridge and washing machine. Roof top pool has a partial view of the Twin Towers. The down side is the parking is confusing! The parking card didn’t work and there’re 2 different towers and you’ll have the park at a specific place to access the right tower. If card didn’t work… it would be a hassle to get back to the lobby ! The security (valet) doesn’t allow us to park at the lobby for check in! We had to stop on the side of the hotel lobby, and 1 person to go to reception to check in! The check-in process was also tedious! Before arriving, I kept receiving messages to update booking, and install an app for ease of check-in. But when I arrived, I was asked to scan some QR to register and check in! I’m not sure how many forms they need the guest to fill up! Please make it simple for your guest!
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Date of stay: August 2023Trip type: Travelled with friends
Room Tip: Take the Grab. Don’t drive!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 10 Aug 2023
Dear Manyfires, Thank you for taking the time to share your review with us at Ascott Star KLCC. We are disheartened that we missed the mark during your stay with us and we sincerely apologize for the inconveniences caused. Please know your feedback is incredibly important to us and will be taken on board constructively for continuous improvement. We hope you could accord us another opportunity to be at your service again soon to turn your impressions around. Best regards, Peter Banyan/Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roving19686324447 wrote a review Jun 2023
3 contributions1 helpful vote
Good size rooms for family. Staffs are friendly too. My room door had an issue which locked us in. It was faulty. The engineer had a look at it right away. But unfortunately wasn’t able to be fix and they changed our room the next day. The front office team needs better communication I supposed. Maintenance team is good 👍🏽
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Nice pool and playground
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 13 Jun 2023
Dear Roving, Thank you kindly for sharing your stay experience with us. We hope to welcome you back to Ascott Star KLCC should your travels brings you back to KL! Kind regards, Peter Banyan - Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jerico M wrote a review Mar 2023
12 contributions6 helpful votes
i was expecting a breakfast at the restaurant hall. but no, it was delivered to the room on a package type, and was cold. i felt like i was ripped off. major 4 star hotels always have breakfast buffet as a standard
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 30 Mar 2023
Dear Jericom645, Thank you kindly for sharing your stay experience with us. I am sincerely sorry to learn of your challenges during your stay with us. Rest assured this will be looked into. We certainly hope to have you back again with us in the near future. Kind regards, Peter Banyan - Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sunshine57997003692 wrote a review Mar 2023
1 contribution
the stay was so homy. location was excellent. great value and complate amenitites. unit was so spacious and the staff were so accomodating and friendly. I will definitely consider staying there gain
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 3 Mar 2023
Dear Sunshines, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards,Peter Banyan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Razi N wrote a review Feb 2023
All view very very nice, from resepcionist very helpful given for my room looks Twin Tower and my family very really like it. From lobby, swimming pool and room looks Twin Tower, I will stay again in the future at Ascott Star
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Date of stay: February 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 9 Feb 2023
Dear Razin2020, Thank you for the wonderful review, we truly appreciate your business and your trust in us. We are happy to hear that our team members and service levels met your needs and expectations. We look forward to welcoming you and your family back to Ascott Star KLCC in the near future. Kind regards, Peter Banyan
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chang J wrote a review Feb 2023
Stay for 3 days 2 nights but no room cleaning at all, when we call to ask for room cleaning and they say they finish work at 5pm and not providing room cleaning. At the end we still need to beg them to give us some new towel. There are so many parking lots in the carpark but they ask to park at basement 4 if not they will lock your tire Already informed them that we are celebrating birthday and anniversary but no cake or greetings card at all unlike other hotel they will give birthday cake and even greet you happy birthday The washing machine is not working Booked the room 2 months before and we asked for city view but at the end they say dont have No hot water to shower We asked for another umbrella but they refuse to lend us
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 7 Feb 2023
Dear 187Changj, We are sorry to hear about your disappointment with Ascott Star KLCC Kuala Lumpur and that we could not make your stay more comfortable. As we are keen to make improvements to enhance our residents’ overall stay at our properties, your feedback is shared to the Department Heads for continuous training to be conducted to ensure no recurrence of similar issue. We hope to be able to welcome you again for a better experience. Kind Regards, Peter Banyan – Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
25012015 wrote a review Jan 2023
37 contributions16 helpful votes
I have sent multiple emails to Peter Banyan and I have been chasing my refund since November 2022 but Peter is useless and there is still no sign of refund. 😡😡😡😡😡😡😡. We booked the hotel on Nov 2022, chased for breakfast refund and submitted the form in NOV 2022, checked in on 13/01/2022, checked out 15/01/2023, I have been chasing for the refund in for so months now but still no sign of refund. The Operational Manager kept sorry for the delay and that's it, still no refund. It is not big amount, but it is the fairness to consumers that I am looking for.
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Peter Banyan, Owner at Ascott Star KLCC Kuala Lumpur
Responded 7 Feb 2023
Dear Guest, I sincerely empathize with your feeling and please accept my unreserved apologies for the negative impression created which is totally unacceptable. currently the refund status shown in our portal is pending a approval number ARN from GP side. Estimate to be able to obtain tomorrow. Thereafter the transfer of funds from GP to the Credit Card is between GP and your bank. To be safe, the refund to be cleared by next week. Kind Regards, Peter Banyan - Operation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
PRICE RANGE
US$101 - US$132 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
298
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ASCOTT STAR KLCC KUALA LUMPUR (R̶M̶ ̶5̶4̶6̶) RM 476: UPDATED 2023 Hotel Reviews, Price Comparison and 85 Photos - Tripadvisor

Frequently Asked Questions about Ascott Star KLCC Kuala Lumpur
Which popular attractions are close to Ascott Star KLCC Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.4 km), Breakout Real Escape Game (0.3 km), and Petrosains Science Discovery Centre (0.3 km).
What are some of the property amenities at Ascott Star KLCC Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Ascott Star KLCC Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Ascott Star KLCC Kuala Lumpur?
Guests can enjoy breakfast during their stay.
Is parking available at Ascott Star KLCC Kuala Lumpur?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Ascott Star KLCC Kuala Lumpur?
Conveniently located restaurants include Canopy Rooftop Bar and Lounge, Bar Trigona, and Flock, W Kuala Lumpur.
Are there opportunities to exercise at Ascott Star KLCC Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a yoga room during their stay.
Are any cleaning services offered at Ascott Star KLCC Kuala Lumpur?
Yes, dry cleaning and a clothes dryer are offered to guests.
Are pets allowed at Ascott Star KLCC Kuala Lumpur?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Ascott Star KLCC Kuala Lumpur?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to Ascott Star KLCC Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.6 km), Rumah Penghulu Abu Seman (1.2 km), and Istana Negara (4.6 km).