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Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 07/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Hotel Kuala Lumpur
Updated 07/07/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#41 of 738 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Known as The Happening Hotel, the iconic JW Marriott Hotel Kuala Lumpur is within the heart of Bukit Bintang, the premier business and entertainment district of Kuala Lumpur, Malaysia. With over 3,500 square meters of meeting space the hotel is a prime choice for business venues, conferences, and social events. Enjoy fine dining at one of many exquisite restaurants, perfect your swing at the onsite Kuala Lumpur Golf & Country Club, and experience the beauty and rich culture of Malaysia.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Walking tours
Kids stay free
Babysitting
Parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Shoeshine
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Chinese, Indonesian, Malay
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
402Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
3478Reviews103Q+A100Room tips
Traveller rating
  • 2,163
  • 850
  • 268
  • 111
  • 86
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Popular mentions
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Most Recent
hamzazinho wrote a review 8 Aug
London2 contributions2 helpful votes
What a lovely Hotel the service was incredible and the staff so friendly. Especially Mr Hafiz big shout out to him he went above and beyond making our stay as smooth as possible throughout our stay in Malaysia even when we weren’t staying there as we travelled to Langkawi too. He was definitely doing the job of a much more senior role and I hope he is recognised with his efforts as he deserves a promotion. Thank you again Hafiz we’ll always have fond memories of Malaysia.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Manfred wrote a review Jul 2022
Singapore, Singapore5 contributions2 helpful votes
The JW Marriott that sits right across all the shopping and entertainment Bukit Bintang brilliantly offers does everything a city hotel should offer. Rooms are clean, decently sized (props to the huge ceiling and vanity desk in the washroom). The lobbies are fantastic and bustling, and the hotel offers connectivity to nearby malls. But I’d say there’s nothing more to add on to that list. Rooms feel incredibly cheap—laminate wood on almost all furnitures, dust everywhere, dirty surfaces, and a hospital-like interior that does nothing other than to function. For its price, you’re mostly real just paying for the location.
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Date of stay: June 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maxine Jernal, Other at JW Marriott Hotel Kuala Lumpur
Responded 1 week ago
Dear Timesnewromans, Thank you for your kind words and for staying with us at JW Marriott Kuala Lumpur. We are very fortunate that some of our guests do take the trouble to share with us the “good and bad” feedback so that we can progress from it! I was pleased to read that overall you were satisfied with our service and its location. I am sorry that our room design and decor did not meet your expectation. In the meantime, if I can be of assistance, please don't hesitate to contact me. Regards, Maxine Jernal Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Abdullah Abu Hakmeh wrote a review Jul 2022
United Arab Emirates13 contributions4 helpful votes
We had a stay in JW Marriott and it was perfect , location is the best especially for shopping lovers , rooms is very clean and nice , there employees is very friendly and professional , food is great with a lot of verities . Small problem that there is no privacy between the room for the sound , you can hear each room while you are walking in the floor 😃 Especial thanks to Mr. Mohammed Rajib from the reception team as he was very helpful and supported from the Check Inn time till Check Out . Thanks again . 🙏 Very recommended 👍
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: If you are looking for shopping malls , crowded streets then this is the right hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maxine Jernal, Other at JW Marriott Hotel Kuala Lumpur
Responded 1 week ago
Dear abdullahaR9959RL, Thank you for your kind words and for staying with us at JW Marriott Kuala Lumpur. I was pleased to read that overall you were satisfied with our service and facilities. However, I noted your feedback regarding the soundproofing of our rooms. Thank you for mentioning Rajib for the excellent service that he has provided. He was very grateful to be recognised in your review. I look forward to personally welcoming you on your next Kuala Lumpur trip. In the meantime, if I can be of assistance, please don't hesitate to contact me. Regards, Maxine Jernal Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
B.T wrote a review Jul 2022
Singapore, Singapore15 contributions28 helpful votes
Booked the Club lounge access room for 1 night. Simply put, phenomenal experience. The hotel is situated exceptionally well, and guests are always within walking distance to the major shopping malls, convenience stores, and pharmacies. Arriving at the hotel, the lobby was extremely neat and modern, with a very classic luxury atmosphere. While waiting to check in, a very attentive bellhop came over to take our bags, and another attentive and cheerful guest services agent came over to have a chat with us to pass the time while waiting. Check-in process was smooth and fast, and we were done in 5 minutes. Rooms were unchanged since my last visit, but overall was still a nice and beautiful room. I didn’t specifically request for an interconnecting room but I was given one. Only drawback from my stay was that there was no luggage rack in my room which was a bit of an inconvenience, but I guess it was not there simply because there shouldn’t be anything blocking the door. Lounge was beautiful and very comfortable, with canapes served at 5.30pm. Stayed there for about an hour or so, had some snacks and wine, which were all very good. Staff were attentive and cheery all the time as well, which made an already positive experience even better. As I was there at 5.30pm, I didn’t see many choices of wine, but I may simply have just missed it when the staff were bringing out more wine. Overall a very positive experience and worth every penny. Will definitely stay again the next time I go back to KL.
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Maxine Jernal, Other at JW Marriott Hotel Kuala Lumpur
Responded 1 week ago
Dear btjl55, Thank you for your kind words and for staying with us at JW Marriott Kuala Lumpur. I was pleased to read that overall you were satisfied with our service and facilities. However, I noted your feedback regarding the luggage rack in our room. Our room is designed with a luggage rack in the closet as we would like to create more space for our guests. I look forward to personally welcoming you on your next Kuala Lumpur trip. In the meantime, if I can be of assistance, please don't hesitate to contact me. Regards, Maxine Jernal Resident Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Redzuan Rauf wrote a review Jul 2022
Kuching, Malaysia21 contributions78 helpful votes
Stayed at this hotel for 2N3D from 15 July - 16 July 2022, Room 2001. Booking : made online about 2 weeks before check in date. All double bed rooms already sold out. Requested for higher floor near the elevator. But given the most far from the elevator. Check in : need 30 minutes when there was only 2 customers in que in front me while another 3 at the counter. Only 3 counters available but the process seems a bit slow with paper works here and there. Room : getting and given the double bed executive deluxe room. Room was OK and clean. Only set back is the type of pillow given. If you are the one used to hard pillow, please request the same and hopefully they can provide the same. Make up room : great. In room dining : had both nights requesting for in room dining. It took 45 minutes for them to get a fruit platter for me (day 1). The same 45 minutes required when I requested for fried noodle and soup on day 2. When the food reach your room, its already not warm enough. A bit disappointed. Check out : requested for late check out but only given up to 12:30pm. Standard check out should be at 12:00pm I guess. Only given 30 minutes extra. Long que for check out process. Staff approached for express check out after 20 minutes is que for the counter service. Location : great Concierge service : great
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from James Bevans , Owner at JW Marriott Hotel Kuala Lumpur
Responded 4 weeks ago
Thank you for taking the time to write following your stay during the reopening of the JW Marriott. I was pleased to read that overall you were satisfied with our service and facilities. However, I did note your feedback with regards to slow checkin, my apologies and rest assured I will address that. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
suegoddess2701 wrote a review Jul 2022
Singapore, Singapore9 contributions
Has been Marriot Banvoy mbr for years and has experienced inconsistent service amongst JW Marriot chain However JWKL has never disappoint Outstanding hospitality and service recovery by Johanan Kuah and his team 👏 Never easy to please everyone but Johanan is professional and patient
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Date of stay: July 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Bevans , Owner at JW Marriott Hotel Kuala Lumpur
Responded 5 weeks ago
Thank you for taking the time to write following your stay during the reopening of the JW Marriott. I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rushdi wrote a review Jul 2022
Jeddah, Saudi Arabia2 contributions1 helpful vote
Our stay in JW Marriot in KualaLumpur was perfect. The rooms were excellent and the service and hospitality of the staff was beyond expectations. Specifically, Mr. Sufian Hamid, housekeeping manager, whom was very helpful and made our stay memorable.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from James Bevans , Owner at JW Marriott Hotel Kuala Lumpur
Responded 10 Jul 2022
Thank you for taking the time to write following your stay during the reopening of the JW Marriott. I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team and Sufian. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
L Low wrote a review Jul 2022
5 contributions8 helpful votes
Stayed at JW with my spouse for our honeymoon. I have to say that their standards were really high and everything was perfect. Staffs were really friendly and their services were superb. I want to express my thanks to Rajib and his team who were attending to us during our stay and also responding to our adhoc requests. They were super duper friendly and greeted us every single time. Will definitely come back again! Highly recommended!
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Bevans , Owner at JW Marriott Hotel Kuala Lumpur
Responded 10 Jul 2022
Thank you for taking the time to write following your stay during the reopening of the JW Marriott. I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guardian A wrote a review Jul 2022
Singapore, Singapore31 contributions
+1
Was greeted by the amazing VIP suite when me and my ambassador friend arrived. Thank you James for the hospitality! We were served by Scott during checked in, although he said he is quite new; he display professionalism. The hotel was packed with so many people that we were curious and asked Scott about it but he mentioned that he can't say anything because its confidential. We just discovered that the badminton athletes stay here during tournament. In the beginning there was problem with keys which we and the front office have no idea why. Probably system error but it's small matter for us and we don't really bother as it can be solved easily. Too bad that when we visited the executive lounge was still under renovation so we had to go to temporary one which look like normal lobby. One of the staffs approach us and said that only two guests are allowed, extra person need to pay for drinks. Good job to whoever it was! We don't mind paying for the extra person drink as long as we have been reminded / noticed. Following day, we move to the alchemy. Most proper place to be at for temporary lounge. Ambience is great. Food wise also better than previous day (we were quite surprise to be served with "heavy meal" instead of light bites and too bad we can't just pick dessert or a la carte as the food is already in bento box). Over 8 days in KL, JW is the best place I stayed at. Not because of the room upgrade or priviledge but because they really maintain the standard quality of service, quality assurance, and all are in place. Well done! No wonder this property has been trusted to be place for worldwide badminton athletes to stay at. 😊
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Date of stay: June 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Bevans , Owner at JW Marriott Hotel Kuala Lumpur
Responded 5 Jul 2022
Thank you for taking the time to write following your stay during the reopening of the JW Marriott. I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team. The JW Executive Lounge is now open and ready for your next trip. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pink rokel Y wrote a review Jun 2022
1 contribution
I love this hotel very much. They upgraded our room and the room is very clean. Good location to go anywhere. Good shower and love their wifi very much. All the staff was so friendly.especially Housekeeping md salah. And their breakfast is fantastic. My kids love their swimming pool there. Overall very recommended stayed compared to the other hotel i stayed in kl previously. Will definitely repeat stay in jwm again in future
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Bevans , Owner at JW Marriott Hotel Kuala Lumpur
Responded 6 Jul 2022
Thank you for taking the time to write following your stay during the reopening of the JW Marriott. I was pleased to read that overall you were satisfied with our service and facilities. I will be sure to pass on your compliments to our team. I look forward welcoming you personally on your next trip to Kuala Lumpur. In the meantime if I can be of assistance please don't hesitate to contact me. Sincerely, James Bevans General Manager JW Marriott Kuala Lumpur james.bevans@marriott.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$102 - US$129 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott kuala lumpur, marriott kuala lumpur, kuala lumpur marriott
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
738
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Frequently Asked Questions about JW Marriott Hotel Kuala Lumpur
Which popular attractions are close to JW Marriott Hotel Kuala Lumpur?
Nearby attractions include Pavilion KL (0.1 km), Flight Experience Kuala Lumpur (0.2 km), and Rumah Penghulu Abu Seman (0.4 km).
What are some of the property amenities at JW Marriott Hotel Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at JW Marriott Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at JW Marriott Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Hotel Kuala Lumpur?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to JW Marriott Hotel Kuala Lumpur?
Conveniently located restaurants include el iberico, Horizon Grill, and Quivo Pavilion.
Are there opportunities to exercise at JW Marriott Hotel Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does JW Marriott Hotel Kuala Lumpur have airport transportation?
Yes, JW Marriott Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Hotel Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.