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Traveller (1755)
Room & Suite (673)
Dining (183)
Ratings and reviews
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(319 reviews)
“taman sari”(56 reviews)
“bukit bintang”(260 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness centre
Concierge
Spa
5 Star Hotel
View all hotel information
Location and contact
73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
17.9 km to Sultan Abdul Aziz Shah Airport
440 restaurants are within a 0.5 km radius
1.0 km from Petronas Twin Towers
View nearby attractions and restaurants
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,337)
Filter reviews
3,699 results
Traveller rating
1,687
1,234
460
172
146
Traveller type
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LanguageEnglish
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1,687
1,234
460
172
146
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion malldeluxe roomrotanaklshoppingsinksfoyertaxisindianchinatown
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1 - 5 of 3,699 reviews
Reviewed yesterday

Great location, friendly staff, spacious rooms, lots of breakfast choice. Located in KLCC next to the Heli Lounge Bar. Around the corner of Jalan Alor and Pavilion shopping. No need for taxi if you like to walk around. Only when visiting Batu Caves. Overall: great...More

Thank JALTNZ
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded yesterday

Dear JALTNZ, Thank you for staying with us and for posting your review on Trip Advisor. We are glad you had a pleasant stay! Our team strives hard to provide superior guests services and I am very pleased to know you had experienced it. We...More

Reviewed 2 days ago

Very helpful reception staff set the mood for my two night stay. Room was comfortable but not exceptional, pool area and gym facilities well maintained. Overall good value and located close to the shopping district and monorail stations.More

Thank martindhoyle
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded yesterday

Dear martindhoyle, Thank you for staying with us and for posting your review on Trip Advisor. We are glad you had a pleasant stay! Our team strives hard to provide superior guests services and I am very pleased to know you had experienced it. We...More

Reviewed 2 days ago via mobile

We stayed for six night, was awesome. Very friendly staff & the room was clean. We really had a good time there. Miss Irma was awesome and very helpful, Thanks to Irma for a great service. So far breakfast was incredible, have a lot of...More

Thank Henriko H
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 2 days ago

Dear Henriko H, Thank you for staying with us and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We are humbled by your excellent review and we are glad you had a...More

Reviewed 4 days ago via mobile

We booked 2 rooms here and were very glad(& surprised) when we arrived at 8.30am after an overnight flight and they checked us straight into rooms, rather than just letting us store our bags until check in time - very generous of them and we...More

1  Thank tilly099
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 3 days ago

Dear tilly099, Thank you for staying with us and for posting your review on Trip Advisor. We are glad you had a pleasant stay! Our team strives hard to provide superior guests services and I am very pleased to know you had experienced it. We...More

Reviewed 4 days ago

For the price it’s perfectly acceptable. It’s not trying to be anything else. We had a Club suite which was large and comfortable. Yep,it’s old but some old touches like blackout curtains make it as dark as a cave for great sleeps. The Club lounge...More

Thank Our_USA_trip
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 3 days ago

Dear Our_USA_trip, Thank you for staying with us and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We are humbled by your excellent review and we are glad you had a pleasant...More

View more reviews
About
Hotel class
Hotel class
Hotel Style
Spa
,
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Refrigerator in room
Beachfront
Breakfast included
Hotel Style
Spa
,
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Hotel Style
Spa
,
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Hotel class
Hotel class
Hotel Style
Spa
,
Romantic
,
Family
,
Business
,
Luxury
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1755)
Room & Suite (673)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (12)
Family and Play Areas (3)
Questions & Answers
Ask a question
carlos501b
18 July 2018|
AnswerShow all 6 answers
Response from Chris K | Reviewed this property |
Yes you can
1
Vote
carlos501b
18 July 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Dear carlos501, The Club Suite has a two-room layout configuration. 1 room will be the bedroom and the other is called a parlor room, which has a living area and a guest toilet. The guest toilet does not have a shower but... More
1
Vote
Maram S
26 June 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Dear Maram S, I am pleased to know that you had enjoyed our pillow comfort. Our pillows are custom ordered, hence it is not available at shops. However, I will share the secret of our comfortable pillows. We always strive... More
1
Vote
Room Tips
"ask for the rooms facing the Petronas towers"
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"Choose an alternative hotel. if you must stay here, ask for a high-level room."
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"any of them seem good to me"
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"Get a Club Room. Well worth the extra money."
Read review
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