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Hotel Istana Kuala Lumpur City Centre

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Traveller (1994)
Room & Suite (734)
Dining (194)

About

Location
Cleanliness
Service
Value
The 5-star, 23-storey Hotel Istana City Centre Kuala Lumpur is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service. Hotel Istana has 486 well-appointed guestrooms and suites with complimentary Wifi (100 mbps) throughout the hotel premises, perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 Food and Beverage outlets, Fitness Centre, Tennis Court, Swimming Pool, Sauna and Jacuzzi.
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Property amenities
Pool
Fitness Centre with Gym / Workout Room
Room service
Restaurant
Free High Speed Internet (WiFi)
Free parking
Bar/Lounge
Spa
Airport transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Family
Classic
HOTEL CLASS
Hotel links
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Hotel deals

Location

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4,703Reviews
2,356Photos
80Q+A
100Room tips
Traveller rating
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  • 166
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Popular mentions
My wife and I spent a weekend there for our anniversary. The room is very spacious and has a classy touch to it. The only hotel in KL with separate bathtub and shower in all of their rooms. The food is tasty as well. We received the best service from their staff, and we would
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Response from Explore821161, Manager at Hotel Istana Kuala Lumpur City Centre
Responded yesterday
Dear adiqrina, Thank you for your continuous support and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Thank you for your kind compliments towards Saiful. He is indeed a star of Istana! Our team strives hard to exceed guests expectations and I am glad you had experienced it! We hope you will recommend us to family and friends and will continue to support us in future. Looking forward to your return visit to the Iconic Hotel Istana and a very Happy Birthday to Mom ! Delightful moments at the perfect location! Warm regards Gavin Rupert Executive Assistant Manager
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Hotel's Favourite
KL is worth visiting but sometimes you find a place where the people outweigh the destination. That is what I found at Hotel Istana. The staff are amazing! From the concierge, to the cleaners, the bar staff, taxi booking and customer service...everyone of them went above and
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Response from Explore821161, Manager at Hotel Istana Kuala Lumpur City Centre
Responded 16 Dec 2018
Dear TerryAussie, Thank you for your continuous support and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Thank you for your kind compliments towards the stars of Istana! Our team strives hard to exceed guests expectations and I am glad you had experienced it! We hope you will recommend us to family and friends and will continue to support us in future. Looking forward to your return visit to the Iconic Hotel Istana! Simply in the most perfect location! Warm regards Gavin Rupert Executive Assistant Manager
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My heartfelt gratitude and appreciation to the staffs for making our stay and mom's birthday celebration a memorable one! I requested a simple bed deco and they came out with a very lovely room filled with beautiful fresh flowerss~so in love Tqvm for the awesome service, keep up
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Response from Explore821161, Manager at Hotel Istana Kuala Lumpur City Centre
Responded yesterday
Dear As N, Thank you for your continuous support and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Thank you for your kind compliments towards the stars of Istana! Our team strives hard to exceed guests expectations and I am glad you had experienced it! We hope you will recommend us to family and friends and will continue to support us in future. Looking forward to your return visit to the Iconic Hotel Istana and a very Happy Birthday to Mom ! Delightful moments at the perfect location! Warm regards Gavin Rupert Executive Assistant Manager
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Overall a great experience and very friendly staff, the location is brilliant in down town and accessible to many sightseeing, me and my wife could walk to various places like shopping malls, independence square and national mosque and museums.
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Review collected in partnership with this hotel
Response from Explore821161, Manager at Hotel Istana Kuala Lumpur City Centre
Responded yesterday
Dear Mostafa S, Thank you for your continuous support and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Thank you for your kind compliments towards the stars of Istana! Our team strives hard to exceed guests expectations and I am glad you had experienced it! We hope you will recommend us to family and friends and will continue to support us in future. Looking forward to your return visit to the Iconic Hotel Istana! Delightful moments at the perfect location! Warm regards Gavin Rupert Executive Assistant Manager
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Very clean and spacious room. But the furniture looks very old. Breakfast selection was okay. Staff very helpful and friendly. Location is superb. Walking distance to Pavillion and Bukit Bintang, as well as monorail and MRT.
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Response from Explore821161, Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 days ago
Dear raihanjaafar, Thank you for staying with us and for posting your review on Trip Advisor. Thank you for your feedback and it will be reviewed for continual improvement. We will work harder in the future to obtain a five star rating from you! We hope you will recommend us to family and friends and will continue to support us in future. Looking forward to your return visit to the iconic Hotel Istana ! Delightful moments at the perfect location! Warm regards Gavin Rupert Executive Assistant Manager
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vistas
Habitación 5 estrellas????
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123456147
Do you serve gluten free food
Dear Bamba68, Yes we do provide that option. Please inform our Food & Beverage team so that we can prepare gluten free items for your goodself. In fact, please do advise us upon confirmation of your reservations. Looking forward in welcoming you to Hotel Istana! Delightful moments at the perfect location! Warm regards Gavin Rupert Executive Assistant Manager
1 vote
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Dear luqman20, Thank you for your note. As what Seanjotadhg said, valet charges are usually per entry but if you are staying with us, the charges will apply per day basis. Hence, you pay RM 25 per day for valet charges instead of per entry. Please be informed that our basement parking is complimentary for inhouse guest. Thank you and looking forward to your visit and Seanjotadhg, thank you sir! Delightful moments at the perfect location! Warm regards Gavin Rupert Executive Assistant Manager
0 votes
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Is it a guest friendly hotel
Treated like family!!! Amazingly friendly!!
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Dear bejedor, Warmest greetings from Hotel Istana Kuala Lumpur! With regards to your query, you will have two options. Option 1: Pickup by the Hotel Limousine, where our driver will page for your name at the Arrival hall of the airport. The charges for the limousine will be at RM250 nett. Option 2: Before exiting the Arrival Hall, you will see the official airport taxi counter. You may choose your vehicle requirement and pay directly at the counter. The prices are fixed and there is no haggling. Depending on car type, the rate starts between RM 80-100. Please avoid taking tout taxis after the arrival gate, as they have notorious reputation for overcharging. Please do contact us via facebook or the hotel general email should you require any assistance. Safe travels and we look forward to welcome you at Hotel Istana! Simply in the most perfect location! Warm regards Gavin Rupert Executive Assistant Manager
1 vote
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Is travel desk available at hotel
Dear Voyage825, Yes we do have a travel agent located in the hotel to cater for your travel arrangements. Please inquire at the concierge and they will guide o to the Travel Agent's office. Once again, Thank you for all your help, Teri, Bopeep, Seanjotadhg! You guys are the best! Simply in the most perfect location! Warm regards Gavin Rupert Executive Assistant Manager
0 votes
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12345616
"Corner rooms are spacious"
"Room has bathtub. We can enjoy and relax."
"high floor good view"
"I always enjoy a room with a big view window, on an upper floor, near the elevator."
"We were on floor 18 which avoided much of the traffic noise."
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PRICE RANGE
US$56 - US$95 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
istana hotel kuala lumpuristana kuala lumpur
FORMERLY KNOWN AS
Hotel Istana
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
486
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