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Hotel Istana

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Hotel Istana
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3,506 Reviews from our TripAdvisor Community

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Showing 2,997: English reviews
Bengaluru, India
Reviewed 1 week ago NEW

We stayed for 3 nights in the 3rd week of January and the experience was really good. The rooms are spacious and bathrooms are huge . Though its an old hotel they have maintained it quite well. They staffs have always smile on their faces and ready to help . The breakfast is delicious and the buffet spread has so...

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Helpful?
Thank Sourav_shaw
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Sourav_shaw, Thank you for choosing to stay with us and for posting your review on trip Advisor. We appreciate your feedback. Indeed, our associates are best as they are well trained and hard working folks who looks after their guest genuinely with Malaysian hospitality. The carpet is being replaced currently and by the end of the February we will...

Reviewed 1 week ago NEW

People = friendly & good service Room = average (shower very poor). Thin walls. Lot of maintanence during the week so quite noisy. Water = Pipe burst, no warm water the first days and no water pressure. Water balancing is rather poor. Setting below 25°C = quite hot already (no control) Breakfast = above average Gym = good Location =...

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Helpful?
Thank Peter S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Peter S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your feedback and especially when you have recognized our associates. We apologize very sincerely about the pipe burst issue which has been resolved successfully and it is back to normal. The temperature is adjusted as well. Once again we...

Reviewed 1 week ago

I forget my Samsung note 5 phone in the locker room after my gym section. A staff from Hotel Istana “Mohd Hairey Sham” managed to find and give back my lost phone. The staff was so humble and so helpful. A pleasant Hotel with a good staff !!!! Thank you Hotel Istana :)

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Helpful?
Thank Vikneshkumar S
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Vikneshkumar S, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to read that your lost phone was found. Mr. Hairey is our asset to the hotel and we appreciate his honesty and care for our guest. We hope you will continue to support us in future and...

Reviewed 1 week ago via mobile

I spent 2 night at Istana with family and baby! I will go back for sure! Nice staff and very helpful and concern, good breakfast in a nice atmosphere. Definitely good place to stay in Kuala Lumpur city center

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Helpful?
Thank Timothée D
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Timothee D, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review and we hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Shah Alam, Malaysia
Reviewed 1 week ago via mobile

My recent stay at Istana was fabulous. The hotel staff were warm and friendly. The rooms were very comfortable. The breakfast was good. They have a wide spread. We had a great family get together. I would highly recommend this hotel.

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Helpful?
Thank william38735
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear william38735, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see that your stay was a memorable one. We appreciate you recommending our hotel to other fellow travellers and we hope to see you soon. Warm regards Aamir Khan General Manager

Reviewed 1 week ago

We happy staying at this hotel we hoped stay next time . Good location thay have nice food's and the staff Friendly's rooms are excellent I suggest that you book directly from hotel you will get discount and upgrade to higher rooms

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Helpful?
Thank Yousif B
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Yousif B, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see your short and sweet review and hope you will continue to support us in future by booking directly from our website to enjoy special benefits. Warm regards Aamir Khan General Manager

Reading, United Kingdom
Reviewed 1 week ago

We stayed for four nights in January and the overall experience was faultless. The staff at every level were great – efficient and very friendly... everyone giving 110%... even at busy times they found time to engage with us which makes such a difference. Whenever we returned to the hotel there was a personal warm welcome from the foyer manager...

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Helpful?
Thank Alan G
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Alan G, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your 5 star review which you have really taken time to write. Our associates are the ones who create these memorable experiences for our guest. We appreciate you recognizing them and we hope to have an opportunity to welcome...

Reviewed 1 week ago

I stayed at the Istana Hotel for one week. The room was spacious and very clean. The staff were the best I have encountered in any hotel. Nothing was too much trouble,and they were all very friendly and professional. The concierge service was particularly good. The amenities of the hotel are first class. The pool area and gardens are an...

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Helpful?
Thank Valentina L
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Valentina L, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate you have recognized the hard work of our associates and they are very happy to se a happy guest. Thank you for especially recognizing Zarwinda and Valentina who are our precious assets. We hope to welcome you back in...

Melbourne, Australia
Reviewed 1 week ago

Friendly Staff let you feel like you are a part of that extended family. They guide you, Long busy day on return you can see there smiling facing at the gate, that your half of the tiredness is gone. Great Breakfast love to have that different taste food every day.

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Helpful?
Thank armemon
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear armemon, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive and short 5 star review. We hope you will continue to support us in future. Warm regards Aamir Khan General Manager

Kuala Lumpur, Malaysia
Reviewed 2 weeks ago

Recently stayed at this centrally located hotel and it was a memorable surprising stay experience indeed. As I had checked-in on my birthday, the hotel had surprised me with a swan shape towel decor with rose petals decked on the bed and had even delivered a birthday cake to my room much to my delight! This made my stay a...

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Helpful?
Thank Amanda C
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Amanda C, We appreciate your positive feedback of your stay with us. Thank you for staying with us and for posting your review on Trip Advisor. Happy Belated Birthday again and hope it will remain as great memories that you will always cherish from Hotel Istana. We hope you will return in future. Warm regards Aamir Khan General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM281 - RM374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
35 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“best views, high floor”
 of 5 bubbles I2780GKthomasc, 20 Feb 2017 | Read review
“take higher floors”
 of 5 bubbles Khaledsabbah, 19 Feb 2017 | Read review
“You must go for the buffet for dinner it was AMaZing”
 of 5 bubbles gintonicboy25, 15 Feb 2017 | Read review
“maybe different hotel?”
 of 5 bubbles petersK6757UI, 15 Feb 2017 | Read review
“High floors are always better and some give an excellent view of the Towers”
 of 5 bubbles 115alang, 11 Feb 2017 | Read review
5 of 5