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Hotel Istana

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3,402 Reviews from our TripAdvisor Community

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Showing 2,911: English reviews
Coventry, United Kingdom
Reviewed 19 September 2014

I visited this hotel mostly 3 times a year, join at least with 3 of my colleague on business and we alwYs have excellent service throughout out everything. Even reception, room service, tamqan sari restaurant we find all the staffs to be friendly, helpful and ready to help u... They are always cheerful and always making my stay comfortable. I...

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Helpful?
Thank Ramey A
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ramey A, We are so happy to see your review posted on line on Trip Advisor. Zamri, Lily, and Suhardi are all our precious assets and along with rest of the team they are focused on providing a memorable experience to all our guest. We strive for excellence everyday and I am happy to see that we were successful...

Reviewed 19 September 2014

This is my 2nd time to KL and my 2nd stay at Istana. The welcome and service was great both times. It has a much more friendlier ambiance in comparison to other 5 star hotels I have stayed in. The staff are always accommodating and responsive. I look forward to my 3rd visit soon.

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Helpful?
Thank Linda H
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ms. Linda H, Welcome back and Thank you for being our loyal customer. we all appreciate your loyalty. Yes, please come back soon to your home in KL called Hotel Istana Kuala Lumpur City Centre. Warm Regards Aamir Khan

Reviewed 19 September 2014

comfortable, good service, nice food, the room space is comfortable for family, clean bath room, reasonable price. the location is near to monorail and pavilion make it easier for those who loves shopping.

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Helpful?
Thank hanuza
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Hanuza, Thank you so much for a wonderful feedback and 5 stars. The team and I really appreciate it. We are looking forward to welcoming you back soon. Warm Regards Aamir Khan

Southampton, United Kingdom
Reviewed 19 September 2014

looking forward to our return stay here as we have been very impressed with everything. quality of the service 10 out of ten hotel in general 10 out of ten treat yourself to an upgrade club room well worth it and our room was very special hoping we get it on return journey glad that this hotel was recommended to...

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Helpful?
Thank senior115
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Senior115, We are so happy to see your wonderful feedback about Hotel Istana and the team. Thank you so much for giving us 10 out 10. It means a lot to the team. We are looking forward to your return soon to your favourite hotel in KL Warm Regards Aamir Khan General Manager

Singapore, Singapore
Reviewed 18 September 2014

First time in Kuala Lumpur and we choose to stay with this hotel, I'm speechless when we enter the room i saw a bouquet of roses with a love shape of cake and also the room decor is made us absolutely happy as we are celebrating our 25th Wedding Anniversary! I know this amenities must be set up by AUDREY,...

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Helpful?
Thank carolmK277FQ
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear caromK277FQ, Happy Anniversary again to both of you. Thank you for choosing us on such a special day of your lives. Audrey is one precious Associate who can really fix these kind of surprises for our guest. Club floor team is very passionate to serve their guest. I am happy to see that you enjoyed the breakfast in Taman...

Cardiff, United Kingdom
Reviewed 17 September 2014

I stayed between 8-15 September. The hotel is very central to local amenities and very easy to get your way around KL itself and taxis to other areas. The entrance and lobby to the hotel is very grand and appealing. My room was average. It was a very large double room and the bathroom was large too. It is a...

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1Thank LMK142014
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear LMK142014, Thank you for taking the time and writing your detailed feedback on Trip Advisor. Indeed, our Associates are our real asset and I am glad that they looked after you well. Our TVs have changed and we have now placed 42 inches Panasonic LED full HD TVs in all rooms, perhaps your room was one of the last...

Kuala Lumpur, Malaysia
Reviewed 17 September 2014

The best hotel ever I stayed!!! The room is spacious, clean and staffs were very attentive and helpful.... Reception staffs can't do much as they were try their best to accommodate on my request... Good job and thumbs up to everybody... I will recommend and return back in future...

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Thank Farah R
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear FarahR, Thank you so much for your wonderful comments and giving us 5 stars. The team and I really appreciate the time you took to write your feedback. We are looking forward to welcoming you back soon Warm Regards Aamir Khan

Adelaide, Australia
Reviewed 17 September 2014

We arrived to the hotel 29th of August, with the knowledge that as we have stayed here several times before we knew what to expect and had the same expectations of a room that was clean, tidy and hopefully reasonably quiet , We were not let down, the hotel has actually improved since we last stayed there with Wi fi...

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Helpful?
Thank stephen2912
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Stephen2912, We are so happy to receive your feedback and glad to know that you enjoyed your stay once again. We are looking forward to welcoming you back at Hotel Istana - your home in KL Warm Regards Aamir Khan

Norwich, United Kingdom
Reviewed 16 September 2014

We stayed here for 3 days on our way to Australia and loved it,nice big clean room with every thing you need including free wifi with actually works plus a nice view of the Petronas towers,staff were friendly and helpful,bar and restaurant were good and the evening entertainment was quite relaxing,great choice at breakfast too. If i come back to...

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1Thank scott w
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mr. Scott, We are absolutely thrilled to receive your feedback on Trip Advisor and the team is just so happy to read your comments. You have really summarized everything so well for our fellow travellers. Indeed, our location is THE BEST in the city and our true Malaysian hospitality can't be beaten as our Associates strive for excellence in...

Whitehaven, United Kingdom
Reviewed 16 September 2014

I stopped over for a few days in Kuala Lumpur on my way to Singapore recently and i`m so glad that i did. The hotel that i booked was called `The Istana ` and was pretty well situated in the city centre. The shopping malls , Petronas twin towers and night life were all nearby so it was a very...

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Thank Cumbriafoodie
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Cumbriafoodie, We are very happy to read your positive experience on Trip Advisor. You have summarized everything so well about our Hotel that I am sure fellow travellers will appreciate very much. I am so glad that you had the chance to dine at Urban and that you liked your dining experience. Chef Sharusmizal is an asset to our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, French, European, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM268 - RM411 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
29 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose rooms on higher floor & city view”
 of 5 bubbles mysticmuni01, 1 Dec 2016 | Read review
“ask for room facing the KLCC.”
 of 5 bubbles akublues, 30 Nov 2016 | Read review
“room number 921 is great with klcc view”
 of 5 bubbles Shaayyum, 27 Nov 2016 | Read review
“Ask for city view, otherwise you'll be seeing the back alley of KL”
 of 5 bubbles andripratama, 23 Nov 2016 | Read review
“Higher Floor”
 of 5 bubbles Ultim8holiday, 21 Nov 2016 | Read review
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