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Hotel Istana

4,106 reviews
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Traveller (1656)
Room & Suite (646)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(308 reviews)
“bukit bintang”(255 reviews)
“petronas towers”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (4,106)Write a Review
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1,586
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138
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All reviewsthe club loungebukit bintangpetronas towersmonorail stationhotel lobbypavilion mallbuffet breakfastlate checkshoppingklmallssinksmalaymsindianasiachinatown
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1,311 - 1,315 of 3,498 reviews
Reviewed 20 August 2015

Spent 3 nights recently at the Istana, and the staff provide some great service, more than that, you can see how they provide service in a genuinely friendly and natural manner. Large rooms provide a good feeling of space and I found the food and...More

Thank AnthonyHKHongKong
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 22 August 2015

Dear AnthonyHKHongKong, Thank you for choosing to stay with us and thank you for taking your time and posting a Trip Advisor review. Indeed, our associates are our real asset and we leave no stone unturned in training them and they in turn serve our...More

Reviewed 20 August 2015

We have had 5 stays in the Istana Hotel, Kuala Lumpur. It may show some signs of age but the position, staff and hotel amenities make it worthwhile every time. All staff from the Front Desk to the Dining Room are so helpful

Thank TellurianCanberra
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 21 August 2015

Dear TelurianCanberra, Your wonderful and five star review has made our day. Thank you so much. We hope you will return soon and will also recommend us to family and friends. Warm regards Aamir Khan General Manager

Reviewed 20 August 2015

I stayed there two nights, in the Club secion on floor 18. The experience was below expectancy. Taking the high price into consideration, the gap was very big: I could hear the neighbours in the other room talking on the phone, in the hall and...More

Thank Stig G
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 21 August 2015

Dear NorwegianM1969, We are very sorry to hear about your experience at our Hotel. To be able to hear your neighbour in other rom is because the neighbour were loud as otherwise we have never heard this issue before except when big families are staying...More

Reviewed 19 August 2015 via mobile

Check-in: Could have been faster. Tried to check in at lobby but was sent upstairs to the club room where they proceeded to check us in. We filled in forms. Sat. Waited and it took around 20 minutes before we were shown to our rooms....More

Thank Eunice L
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 20 August 2015

Dear ElenaPoe, Thank you for staying with us at Hotel Istana KLCC. We appreciate your business and your five star review on Trip Advisor. Your comments about check-in time is noted and at the onset please accept our sincere apologies for the inconvenience. We are...More

Reviewed 18 August 2015

the hotel is a bit run down, we were made to wait a long time before getting our rooms then were given the smoking floor.. room was stinking of cigarettes. no one picked up the phone from our room so had to go down to...More

1  Thank varunchug
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 19 August 2015

Dear varunchug, Thank you for choosing to stay with us and at the onset, please do accept our sincere apologies for the inconvenience caused. This is really not the norm at the Hotel Istana. I am glad that our Front Office Manager was able to...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1656)
Room & Suite (646)
Dining (182)
Pool & Beach (80)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Eghlidi_Mehdi
21 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
PalmTreesFreespirit
15 January 2018|
AnswerShow all 9 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, some of the loyal guest of hotel Istana has already replied to your query. If you still need any assistance then please contact us via our e-mail (which we are not allowed to list here) and we will be happy to... More
0
Votes
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12345619
Room Tips
"Higher floors give a better view of the surroundings."
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"Pool view rooms are quieter."
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"book a deluxe room with high floor and city or KLCC (twin tower) view"
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"high floor"
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