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Hotel Istana

4,108 reviews
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Traveller (1656)
Room & Suite (646)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(308 reviews)
“bukit bintang”(255 reviews)
“petronas towers”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (4,108)Write a Review
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1,587
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138
Show reviews that mention
All reviewsthe club loungebukit bintangpetronas towersmonorail stationhotel lobbypavilion mallbuffet breakfastlate checkshoppingklmallssinksmalaymsindianasiachinatown
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1,341 - 1,345 of 3,500 reviews
Reviewed 27 July 2015

One of the oldest hotel in Kuala Lumpur but very well maintained. It's right in the middle of Kuala Lumpur city. Very convenient. I believe this hotel has gone through some refurbishment. Cleanliness of room wise, I would give it a 5 star, very clean...More

4  Thank IanBryantTerrance
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 29 July 2015

Dear IanBryantTerrance, Thank you so much for choosing to stay with us and your wonderful review has really made our day. The Associates are very happy to see that you have enjoyed your stay well and that they have been recognized for their services. Lily,...More

Reviewed 27 July 2015 via mobile

Strength: Location: city center, turn right of d hotel, cross d road, 5 mins walk to famous pavillion shopping area; 5 mins walk behind the hotel: changkat bukit bintang-- kl famous pub area; jalan alor-- kl famous chinese local food areas Reception: greet wz smile;...More

1  Thank cpchock
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 29 July 2015

Dear cpchock, Thank you for choosing to stay with us. We are happy to see that your stay was enjoyable. We have noted your comments with regards to carpet and other in-room amenities and our engineering and housekeeping is looking into it right away. We...More

Reviewed 27 July 2015 via mobile

Been here a year ago.. back then i am not facing any discomfort. Everthing was good. However so disappointed for this time. Old smelly room, housekeeper did not replace the towel and broken card slot holder. Please keep up the Istana Hotel prestige. Maybe some...More

Thank nisanurain
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 July 2015

Dear nisanurain, Thank you for choosing to stay with us. We are very sorry to see that your room did not smell fresh. Our Housekeeping team is look into it. I wonder though if you were offered a room change? We hope this isolated incident...More

Reviewed 26 July 2015

When we arrived we got the warmest welcome I ever received at a hotel! The bar and the building itself was great and the service was in top! The room was very nice and our experience at Istana was very good. I highly recommend the...More

1  Thank maloukrowicki
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 July 2015

Dear maloukrowicke, Thank you for staying with us and we are happy to see that your stay went well. We appreciate that you will recommend us and will return to Hotel Istana in future. Warm regards Aamir Khan General Manager

Reviewed 26 July 2015

I stayed at the Istana for three days on a stop-over. The rooms are spacious and clean with free Wi-Fi and cable channels in each room, as well as a full room service menu. The hotel is in a fabulous location. Just across from the...More

2  Thank Lunar_Raven
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 27 July 2015

Dear Lunar_Raven, We are absolutely central to everything. The attractions, the financial district, the shopping malls, the night life and the restaurants are all within less than a KM radius around us. Our complimentary WiFi in rooms and in public areas is 100Mbps and it...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1656)
Room & Suite (646)
Dining (182)
Pool & Beach (80)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Eghlidi_Mehdi
21 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
PalmTreesFreespirit
15 January 2018|
AnswerShow all 9 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, some of the loyal guest of hotel Istana has already replied to your query. If you still need any assistance then please contact us via our e-mail (which we are not allowed to list here) and we will be happy to... More
0
Votes
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12345619
Room Tips
"We were on the 5th floor at the side which suited us perfectly."
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"Higher floors give a better view of the surroundings."
Read review
"Pool view rooms are quieter."
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"book a deluxe room with high floor and city or KLCC (twin tower) view"
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