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Hotel Istana Kuala Lumpur City Centre

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73 Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2552)
Room & Suite (919)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#22 of 685 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The 5-star, 23-storey Hotel Istana City Centre Kuala Lumpur is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service. Hotel Istana has 486 well-appointed guestrooms and suites with complimentary Wifi (100 mbps) throughout the hotel premises, perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 Food and Beverage outlets, Fitness Centre, Tennis Court, Swimming Pool, Sauna and Jacuzzi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic
Languages Spoken
English, Chinese, Malay, Tamil and 1 more
5444Reviews94Q+A100Room tips
Traveller rating
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Popular mentions
Cocodu01 wrote a review Aug 2021
1 contribution2 helpful votes
Hi, we stayed for quarantine package, everything was perfect, thanks a lot. Room clean and spacious, all needed was provided, we asked for hdmi cable to kill time and watch movies, was given in 5 minutes. We could set the aircon at desired temperature, there was a mini fridge in the room to store cold water, coffee and tea were provided, we could buy extra snacks package. Thanks Shahril, thanks Faliq, for assisting us check out, everything was perfect. Hope we can stay another time once MCO over. Take care, thanks
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Date of stay: August 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 Aug 2021
Dear Cocodu01 Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! It was indeed a pleasure to have been of service to you. Thank you. Best Regards Noorazzudin Omar General Manager
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Yingteng L wrote a review Jul 2021
1 contribution2 helpful votes
Stay here for premium quarantine package in July, so far the staffs are nice and responsive to our needs, food are good. Check and Checkout process is fast and smooth. Thank you to Sharil and the staffs.
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Date of stay: July 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 Aug 2021
Dear YingtengL1 Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! It was indeed a pleasure to have been of service to you. Thank you. Best Regards Noorazzudin Omar General Manager
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Tracy H wrote a review Jul 2021
1 contribution2 helpful votes
Selecting Istana for my two week quarantine was a good decision. Although the hotel is slightly older in appearance, the room was a good size and the bathroom very large by comparison to others. What made the hotel stand out from my previous experiences of quarantine was the quality of food, service and attention I received during my stay. The guest experience and F&B Team accommodated all of my requests and whilst room service menu was limited, the quality of food was excellent. Thank you Istana for a very pleasurable stay under the circumstances. I would not hesitate to recommend you for future visits. All the best to your team.
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Date of stay: July 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 25 Jul 2021
Dear Vacation309193 Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! It was indeed a pleasure to have been of service to you. Thank you. Best Regards Noorazzudin Omar General Manager
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T.Krish wrote a review Jul 2021
Kajang, Malaysia1 contribution2 helpful votes
I decided to book the 14-day quarantine package after reading other guests' positive experiences. I would like to add to the statistics and reaffirm that this is indeed a great hotel for quarantine. Less hassle, less drama, responsive frontliners, and friendly staff. Definitely, made me comfortable and at ease throughout my quarantine. Generous amount of food (healthy and tasty), had no issues with the internet line (there have been complaints about the Wi-Fi, but the issue resolved swiftly), spacious and clean room, good view, attentive staff and frontliners. What else I could ask for? I believe this Hotel checks all the boxes of a good quarantine hotel. Thank you very much, Hotel Istana. It is unfortunate that the Hotel will cease its operation in September. I wish you all
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Date of stay: June 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 14 Jul 2021
Dear nuja_k15 Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. Thank you. Best Regards Noorazzudin Omar General Manager
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Sam Moi B wrote a review Jul 2021
Kuching, Malaysia3 contributions8 helpful votes
When Istana hotel was still under the Meritus group,we stayed here quite a few times as it’s was complimentary for staffs,lots of memories,friendly staff but sad to hear it’s closing down soon,hope the staff can find job elsewhere,take care,guys
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Date of stay: June 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 4 Jul 2021
Dear sammoib Thank you for your wishes. Please do take care and stay safe! Best Regards Noorazzudin Omar General Manager
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PRICE RANGE
US$41 - US$79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
istana hotel kuala lumpur, istana kuala lumpur
FORMERLY KNOWN AS
Hotel Istana
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
486
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