Hi, we stayed for quarantine package, everything was perfect, thanks a lot. Room clean and spacious, all needed was provided, we asked for hdmi cable to kill time and watch movies, was given in 5 minutes. We could set the aircon at desired temperature, there was a mini fridge in the room to store cold water, coffee and tea were provided, we could buy extra snacks package. Thanks Shahril, thanks Faliq, for assisting us check out, everything was perfect. Hope we can stay another time once MCO over. Take care, thanks
Stay here for premium quarantine package in July, so far the staffs are nice and responsive to our needs, food are good. Check and Checkout process is fast and smooth. Thank you to Sharil and the staffs.
Selecting Istana for my two week quarantine was a good decision. Although the hotel is slightly older in appearance, the room was a good size and the bathroom very large by comparison to others. What made the hotel stand out from my previous experiences of quarantine was the quality of food, service and attention I received during my stay. The guest experience and F&B Team accommodated all of my requests and whilst room service menu was limited, the quality of food was excellent. Thank you Istana for a very pleasurable stay under the circumstances. I would not hesitate to recommend you for future visits. All the best to your team.
I decided to book the 14-day quarantine package after reading other guests' positive experiences. I would like to add to the statistics and reaffirm that this is indeed a great hotel for quarantine. Less hassle, less drama, responsive frontliners, and friendly staff. Definitely, made me comfortable and at ease throughout my quarantine. Generous amount of food (healthy and tasty), had no issues with the internet line (there have been complaints about the Wi-Fi, but the issue resolved swiftly), spacious and clean room, good view, attentive staff and frontliners. What else I could ask for? I believe this Hotel checks all the boxes of a good quarantine hotel. Thank you very much, Hotel Istana. It is unfortunate that the Hotel will cease its operation in September. I wish you all…
When Istana hotel was still under the Meritus group,we stayed here quite a few times as it’s was complimentary for staffs,lots of memories,friendly staff but sad to hear it’s closing down soon,hope the staff can find job elsewhere,take care,guys