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Hotel Istana

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Traveller (1731)
Room & Suite (667)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
“taman sari”(56 reviews)
“bukit bintang”(253 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (4,258)
There are newer reviews for Hotel Istana
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3,628 results
Traveller rating
1,647
1,214
455
169
143
Traveller type
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LanguageEnglish
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1,647
1,214
455
169
143
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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21 - 25 of 3,628 reviews
Reviewed 2 weeks ago

The hotel is a typical large hotel. The issue I have with all these places is they have too many staff with nothing to do so every 10 steps someone wants to talk to you and ask if they can help. This is unnecessary when...More

Thank Tonyscribbler
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 1 week ago

Dear Tonyscribbler, Thank you for staying with us and for posting your review on Trip Advisor. Besides of our location, we are glad you had enjoyed our breakfast selection as it is one of the best in town! I apologize for the obtrusive service which...More

Reviewed 2 weeks ago

It is a quite old hotel, but room is good, food is good. The most important is the great location access to the center of the city. It is convenient to visit business center and shopping centers. The only pity is when I checked out,...More

Review collected in partnership with this hotel
Thank C5173WZtonyw
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 1 week ago

Dear C5173WZtonyw, Thank you for staying with us and for posting your review on Trip Advisor. I believe our front office team had got in touch with you with regards to the transfer charges. I apologize for the inconvenience caused. We will strive harder to...More

Reviewed 3 weeks ago via mobile

The charms of an aging place with the luxury of a friendly and professional service at all levels. Some renovation take place but the staff makes sure you won’t be in trouble. Restaurant brasserie food is great. I will be back there soonMore

1  Thank Didier D
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 2 weeks ago

Dear Didier D, Thank you for staying with us and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Besides of our location, we are glad you had enjoyed our Taman Sari Brasserie...More

Reviewed 3 weeks ago

Had the pleasure of staying at Hotel Istana from 29th May to 3rd April. Reception from the moment I stepped in to the hotel the attention to detail from Bell Boy Helal to front desk Manager Shakila and assistant Manica was outstanding. I was in...More

1  Thank Baba S
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 2 weeks ago

Dear Baba S, Thank you for staying with us and for posting your review on Trip Advisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! Thank you for your kind compliments towards Helal, Shakila & Manika, they are indeed...More

Reviewed 3 weeks ago via mobile

I was given an occupied room key upon check in. A new room key was issued later after my complaint and damage control was done well by staff on duty. Front counter staff cannot make this kind of mistake.More

Thank Wan H
Response from Hotel_Istana_KL, Manager at Hotel IstanaResponded 3 weeks ago

Dear Wan H, Thank you for staying with us and for posting your experience in Trip Advisor. I would like to apologize for the unpleasant experience during your check in. Please be assured this matter has been reviewed seriously with our team for continual improvement....More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1731)
Room & Suite (667)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Nor Eliza A
24 May 2018|
AnswerShow all 2 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nor, For an exact answer it may be best to contact Hotel Istana directly in case they do not see your question. There is an amount that can be blocked on your credit card to cover for incidental costs or you can give a... More
1
Vote
Nitin M
7 May 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
27 April 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
Room Tips
"One can get rooms with a great view of The twin Towers."
Read review
"Corner suites are larger and quieter"
Read review
"If you are on a special holiday let staff know"
Read review
"would go with concierge level rooms and higher floor"
Read review
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