Thank you very much Hotel lstana for being such a great host. Our 14-day quarantine was not bad at all. In fact, it was a time for me to rest and relax😊. Thank you for always being responsive, attentive and accomodating. Special thanks too, to the frontliners, KKM, APM and JKM. Communications with frontliners were always great. Room 1923, signing off❤️.
We spent 14 days in a suite here doing quarantine in June 2021. Very comfortable, very low stress, regular and sensible food and helpful staff especially the manager Karen. Great view! The internet struggled a bit with so many people quarantining.
Very comfortable, tidy and clean room. I would like to say this is the best hotel in my ten years experience. thanks to Shafiqa and Shahril that assist us to keep my thing over here. Thanks to housekeeping department ms shahira that make it my room totally clean and no have dust. Thank you so much istana
I was in room 1501. May30-Jun12. Room was clean and well prepared! Meals were always delivered within the time frame! They feed you so well you’ll really feel bad when you can’t finish all the food. I probably gained a few kilos after I came out of quarantine 😂 Internet was fast, but it resets everyday at 4am if it matters to anyone 😂 All the staff were patient and helpful and friendly! The WhatsApp support group was also very efficient and quick to respond. Really love this place. If I had to complain about something it’ll be the curry puff in one of the provided meals, it’s always chicken pie filling and no curry 🥲 Also, please inform the front desk ASAP if you smell ciggy smokes on your floor. I saw too many people complain about it, they have kids, asthma, etc,…
selected the premier quarantine package with Hotel Istana. Overall, it was a pleasant stay. The email communication during reservation and prior to arrival was good and clear. The room was as expected of a 5-star hotel, which had a large window to look out. The WIFI connectivity was good. The quality of meals was reasonable, I did not have any complaints with the food. The hotel staff including the manager Sham was pleasant, friendly and helpful. The check-in and check-out processes were smooth. I would gladly recommend this hotel for the quarantine.