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Hotel Istana Kuala Lumpur City Centre

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73 Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2552)
Room & Suite (919)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#22 of 685 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The 5-star, 23-storey Hotel Istana City Centre Kuala Lumpur is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service. Hotel Istana has 486 well-appointed guestrooms and suites with complimentary Wifi (100 mbps) throughout the hotel premises, perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 Food and Beverage outlets, Fitness Centre, Tennis Court, Swimming Pool, Sauna and Jacuzzi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic
Languages Spoken
English, Chinese, Malay, Tamil and 1 more
5444Reviews94Q+A100Room tips
Traveller rating
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Popular mentions
Haizad wrote a review Jul 2021
Istanbul, Turkey12 contributions10 helpful votes
Thank you very much Hotel lstana for being such a great host. Our 14-day quarantine was not bad at all. In fact, it was a time for me to rest and relax😊. Thank you for always being responsive, attentive and accomodating. Special thanks too, to the frontliners, KKM, APM and JKM. Communications with frontliners were always great. Room 1923, signing off❤️.
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Date of stay: June 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 4 Jul 2021
Dear Haizad Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. Thank you. Best Regards Noorazzudin Omar General Manager
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Hugh D wrote a review Jun 2021
Southampton, United Kingdom48 contributions63 helpful votes
We spent 14 days in a suite here doing quarantine in June 2021. Very comfortable, very low stress, regular and sensible food and helpful staff especially the manager Karen. Great view! The internet struggled a bit with so many people quarantining.
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Date of stay: May 2021
3 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 4 Jul 2021
Dear hughd560 Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. Thank you once again. Best Regards Noorazzudin Omar General Manager
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Evelyn L wrote a review Jun 2021
2 contributions2 helpful votes
Very comfortable, tidy and clean room. I would like to say this is the best hotel in my ten years experience. thanks to Shafiqa and Shahril that assist us to keep my thing over here. Thanks to housekeeping department ms shahira that make it my room totally clean and no have dust. Thank you so much istana
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Date of stay: June 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 4 Jul 2021
Dear evelynlA9698IG Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. Thank you. Best Regards Noorazzudin Omar General Manager
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Daniel C wrote a review Jun 2021
6 contributions2 helpful votes
+1
I was in room 1501. May30-Jun12. Room was clean and well prepared! Meals were always delivered within the time frame! They feed you so well you’ll really feel bad when you can’t finish all the food. I probably gained a few kilos after I came out of quarantine 😂 Internet was fast, but it resets everyday at 4am if it matters to anyone 😂 All the staff were patient and helpful and friendly! The WhatsApp support group was also very efficient and quick to respond. Really love this place. If I had to complain about something it’ll be the curry puff in one of the provided meals, it’s always chicken pie filling and no curry 🥲 Also, please inform the front desk ASAP if you smell ciggy smokes on your floor. I saw too many people complain about it, they have kids, asthma, etc,
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Date of stay: May 2021
3 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 15 Jun 2021
Dear Dancaii Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Best Regards Noorazzudin Omar General Manager
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vani wrote a review May 2021
2 contributions5 helpful votes
selected the premier quarantine package with Hotel Istana. Overall, it was a pleasant stay. The email communication during reservation and prior to arrival was good and clear. The room was as expected of a 5-star hotel, which had a large window to look out. The WIFI connectivity was good. The quality of meals was reasonable, I did not have any complaints with the food. The hotel staff including the manager Sham was pleasant, friendly and helpful. The check-in and check-out processes were smooth. I would gladly recommend this hotel for the quarantine.
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Date of stay: April 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 9 May 2021
Dear vanichandraniku Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Best Regards Noorazzudin Omar General Manager
Read more
PRICE RANGE
US$41 - US$79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
istana hotel kuala lumpur, istana kuala lumpur
FORMERLY KNOWN AS
Hotel Istana
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
486
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