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Hotel Istana Kuala Lumpur City Centre

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73 Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
Book now! This hotel is likely to sell out soon.
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US$118
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US$79
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Traveller (2552)
Room & Suite (919)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#22 of 685 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The 5-star, 23-storey Hotel Istana City Centre Kuala Lumpur is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service. Hotel Istana has 486 well-appointed guestrooms and suites with complimentary Wifi (100 mbps) throughout the hotel premises, perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 Food and Beverage outlets, Fitness Centre, Tennis Court, Swimming Pool, Sauna and Jacuzzi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic
Languages Spoken
English, Chinese, Malay, Tamil and 1 more
5444Reviews94Q+A100Room tips
Traveller rating
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Popular mentions
Tiffany38080 wrote a review May 2021
Malaysia1 contribution2 helpful votes
Nice accommodation and scenery. The buffet comes with a great variety of dishes. Room service could be improved, at least knock before you enter LOL. The location is quite far from other places though. Would come again.
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Date of stay: November 2020
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 2 May 2021
Dear Tiffany38080 Thank you for your support and for posting your review on TripAdvisor. It was indeed a pleasure to have been of service to you. Please do visit us again, once we are back to being a normal hotel. Thank you. Best Regards Noorazzudin Omar General Manager
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UB2012MY wrote a review Apr 2021
Petaling Jaya, Malaysia34 contributions47 helpful votes
I was so well taken care of. The regular room of 28sqm is perfect. I slept like a baby. Food was awesome. Fresh fruit with most meals. The only challenge was to have hot water at 7am. I was working so had no sleep-ins and the engineers just couldn’t get to work in time.
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Date of stay: April 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 27 Apr 2021
Dear UB2012MY Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon when we are back to being a normal hotel. Thank you. Best Regards Noorazzudin Omar General Manager
Read more
nurul shafiqa wrote a review Apr 2021
1 contribution2 helpful votes
To everyone reading this, please book your quarantine station at Hotel Istana KL. They are simply the best with their spacious room, delicious food, SUPERB hotel service and not to mention, cheap price with RM150/day for a standard package during this pandemic. During my stay at this hotel, i was really dissatisfied with everything because how can the big room cost me only 150 ringgit/day with three meals/day???? And the food they served are so good so I am really unhappy why many people are not choosing this hotel as their quarantine hotel.... Come guys, you won't regret it 😭 I also want to take this opportunity to thank Puan Linda, Ms. Carren and Faliq for their SUPERB assistance towards me because there was an issue with my room and I had to change room because of it and
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Date of stay: April 2021
3 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 27 Apr 2021
Dear 289nuruls Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Best Regards Noorazzudin Omar General Manager
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Rajarshi G wrote a review Apr 2021
1 contribution2 helpful votes
Awesome Experience in hotel Istana.. Great services and prompt service.. really recommend for any newcomers to Malaysia. They will guide you with everything.. really grateful for such a wonderful experience.. thank you
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Date of stay: April 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 25 Apr 2021
Dear RAJARSHI_G1992 Thank you for your support and for posting your review on TripAdvisor. Your FIVE star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests' expectations and I am glad you had experienced it. We do hope to be of service to you again in future, once we are back to being a normal hotel. Looking forward to your return visit to the Iconic Hotel Istana! Thank you. Best Regards Noorazzudin Omar General Manager
Read more
Hartamas wrote a review Apr 2021
8 contributions2 helpful votes
+1
My husband & I arrived night of 10April for quarantine, under premium package. Evening of 11April, I realised I left my iPad onboard plane. Upon contacting MAS lost&found office, i received confirmation that iPad is with them. As I needed to use my iPad and can’t wait until end of quarantine to go to KLIA to pick it up personally, I enquired if Hotel Istana could lend support. Mr Koko, Guest Relation Manager was instrumental in working closely with Mr Pannirselvam of Lost & Found Office, KLIA to retrieve and have my iPad delivered to my quarantine room in shortest time possible. Am so grateful to both gentlemen who went above and beyond the call of duty. In less than 1/2 a day, from time I contacted Lost & Found Office, KLIA, the iPad arrived in Istana Hotel. Hotel Istana’s
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Date of stay: April 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 18 Apr 2021
Dear hhartamas Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! We are glad that we were able to assist you to retrieve your ipad. Please rest assured that we will continue to work to deliver the warm hospitality and excellent service that reflects Hotel Istana’s hospitality. It was indeed a pleasure to have been of service to you. We look forward to welcoming you back to the hotel soon when we are back to being a normal hotel. Thank you. Best Regards Noorazzudin Omar General Manager
Read more
PRICE RANGE
US$41 - US$79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
istana hotel kuala lumpur, istana kuala lumpur
FORMERLY KNOWN AS
Hotel Istana
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
486
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