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Hotel Istana Kuala Lumpur City Centre

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73 Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (2552)
Room & Suite (919)
Videos (1)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#22 of 685 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The 5-star, 23-storey Hotel Istana City Centre Kuala Lumpur is centrally located at Jalan Raja Chulan in Kuala Lumpur’s prestigious Golden Triangle. Renowned shopping malls such as Pavilion, Lot 10, Starhill, Suria KLCC and Changkat Bukit Bintang entertainment hub are at its doorstep. Kuala Lumpur Convention Centre (KLCC) and the Petronas Towers are a 10-minute walk away via the Skybridge, while the KL International Airport is an hour’s drive away. The hotel has an efficient road and rail transport, and limousine service. Hotel Istana has 486 well-appointed guestrooms and suites with complimentary Wifi (100 mbps) throughout the hotel premises, perfect for leisure and business travelers. Other facilities include a Grand Ballroom, 19 function rooms, 5 Food and Beverage outlets, Fitness Centre, Tennis Court, Swimming Pool, Sauna and Jacuzzi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Kids stay free
Valet parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Classic
Languages Spoken
English, Chinese, Malay, Tamil and 1 more
5444Reviews94Q+A100Room tips
Traveller rating
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Popular mentions
Puteri Norliana wrote a review Aug 2021
Budapest, Hungary1 contribution2 helpful votes
+1
Check in : . So smooth. It just took only about 10 minutes . All luggage sanitized again in hotel lobby . The staff very professional Room : . Spacious++, toiletries is more than enough, cold air conditioner, WiFi very fast+ Food : . 3x per day. Some of the food are excellent but some are not (to be honest). Some of the food, I even can't describe what is that food but generally so so. . Food serving time: Sometimes the food came warm but sometimes not Others: . Daily routine collected bins . Day 7 : Change all the linens but change by your ownself as you are still considered as PUS (Person Under Surveillance) Check out : . Going so smooth. Only about 5 minutes. Give back the room key, cut pink bracelet and SETTLE. . In lobby : The staff name SHAHRIL & HUSAINI, very
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Date of stay: August 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 16 Aug 2021
Dear Puteri_Norliana Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! It was indeed a pleasure to have been of service to you. Thank you. Best Regards Noorazzudin Omar General Manager
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Azizul A wrote a review Aug 2021
Shah Alam, Malaysia8 contributions6 helpful votes
I love the service provided by the hotel from check-in to all the to check-out. Food was great. Free internet was provided to all hotel rooms. We get friendly service from the staff particularly En Shahril. Thanks to all.
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Date of stay: August 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 16 Aug 2021
Dear MrSabri Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. Thank you. Best Regards Noorazzudin Omar General Manager
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Muhammad Zaki wrote a review Aug 2021
1 contribution2 helpful votes
Excellent staff, will certainly come back. Felt at home during my stay. Everything goes smoothly until checkout. Thanks to shahril helping me to printing something and asisted me checkout process. Thanks to Hafiq help me bring my luggage thanks istana
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Date of stay: August 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 16 Aug 2021
Dear Zaki_2021s Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! It was indeed a pleasure to have been of service to you. Thank you. Best Regards Noorazzudin Omar General Manager
Read more
Belle S wrote a review Aug 2021
1 contribution2 helpful votes
A great experience! My 2 weeks stay was really smooth and communication with hotel staff was really easy and fast. Sharil, Mizan, Azizan and Faliq were really friendly and helpful with the checkout :))
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Date of stay: August 2021
2 Helpful votes
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Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 16 Aug 2021
Dear bellecsee Thank you for your support and for posting your review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad you had experienced it! It was indeed a pleasure to have been of service to you. Thank you. Best Regards Noorazzudin Omar General Manager
Read more
Russell B wrote a review Aug 2021
2 contributions2 helpful votes
Great services and very nice room. Sharil and Husaini provided us with very helpful and efficient checkout. We had lots of food with loads of choice. We were part of a WhatsApp group which really helped.
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Date of stay: August 2021
2 Helpful votes
Helpful
Share
Response from Noorazzudin Omar, General Manager at Hotel Istana Kuala Lumpur City Centre
Responded 16 Aug 2021
Dear Russell Thank you for your support and for posting a review on TripAdvisor. Your FIVE Star review made our day and Hotel Istana KLCC team appreciates it! We aim to exceed our guests’ expectations and I am glad that you are happy with your stay at Hotel Istana. Knowing how difficult for one to be confined to a hotel room for a continuous few days, we try our best to make the guest's stay pleasant and comfortable as much as possible. Thank you. Best Regards Noorazzudin Omar General Manager
Read more
PRICE RANGE
US$41 - US$79 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
istana hotel kuala lumpur, istana kuala lumpur
FORMERLY KNOWN AS
Hotel Istana
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
486
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