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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,486 Reviews from our TripAdvisor Community

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Showing 3,710: English reviews
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Reviewed yesterday NEWvia mobile

My sisters and I went to Kuala Lumpur, Malaysia, in celebration for my upcoming birthday. We landed to the city at around 1 o'clock in the afternoon and traveled in about an hour or so going to Mandarin Oriental. We were greeted by Aslam and was assisted to the check-in counter. The process was a breeze. When we went up...

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Helpful?
Thank Rochell S
Sturgeon Bay, Wisconsin
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

My wife and I stayed here for several days as part of our North American winter in SE Asia. This hotel and its facilities are everything you would expect from this hotel group. This is a five star facility both definitionally and functionally. The price point is curiously attractive. I believe some of this is just KL in general, the...

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3Thank GrandparentsGoGlobal
About Hotel's Favourite Review
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear GrandparentsGoGlobal I am truly pleased to hear that we met your expectations in terms of our brand and thank you for your excellent feedback which will certainly motivate our colleagues in our mission to completely delight and satisfy our guests. Concerning our pool area, it can be rather crowded when our hotel experiences high occupancy. I do apologise for...

Houston, Texas
Reviewed yesterday NEW

Beautiful, first class hotel. Convenient location near several large offices. Large mall next door with additional dining options if you don't want to eat in the hotel. Superb service, fantastic experience, lovely rooms. Truly 5 star.

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2Thank LucyLu_Texas
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear LucyLu_Texas Thank you for your charming description of our hotel. We greatly appreciate your kind patronage and look forward to welcome you back for another fantastic experience at Mandarin Oriental, KL! Cheers Frank P Stocek General Manager

Birmingham, United Kingdom
Reviewed 2 days ago NEW

We booked for our honeymoon and weren't disappointed. This was the best hotel I have ever stayed at. The staff were very helpful and friendly. The room was exquisite and cleaned regularly. The facilities were great, swimming pool where the staff constantly top you up with complimentary ice water and give out iced fruits, crisps and nuts, sauna, steam room,...

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Helpful?
2Thank adam4752016
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear adam4752016 I am truly happy to hear that our colleagues had presented you with an unforgettable experience and I hope you brought home with you a warm memory of your honeymoon stay at Mandarin Oriental, KL. Thank you for your lavish praise on our hotel’s facilities and service. It is our pleasure to serve you and we greatly appreciate...

Bangkok, Thailand
Reviewed 2 days ago NEWvia mobile

The Mandarin Oriental Hotel Kuala Lumpur is exactly what it expect from a hotel of its class: stylish, efficient, well appointed and in an excellent location. All of this also makes it good value for money. I couldn't fault my stay in the hotel: from check-in to the room to the pool to the buffet (both the food and the...

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Helpful?
1Thank MixedTravel_13
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear MixedTravel_13 I am proud to hear that we surpassed your expectations in terms of our brand and that you had a thoroughly enjoyable stay with us on this occasion. We greatly appreciate your kind patronage and hope you’ll return soon. Cheers Frank P Stocek General Manager

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

Mandarin Oriental is excellence in any way you look at it. The staff were excellent and smiling. Best stay ever. Will come again just for a rest. Love to spend next weekend here. Food was so divine. Sedap.

Review collected in partnership with this hotel
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1Thank wansoraya
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear wansoraya Thank you for your lovely feedback which I look forward to share with our colleagues. Such positivity will deeply motivate our colleagues to the highest level. We look forward to welcome you back for another relaxing sojourn and many more delectable delights at Mandarin Oriental! Cheers Frank P Stocek General Manager

New York City, New York
Reviewed 3 days ago NEW

I think my title sums up my thoughts on this hotel. I came with the intention of just staying the weekend. I loved it so much that I extended my stay a couple of extra days because I DO NOT want to go back to reality. First, I checked in super late only to find they had upgraded my room...

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3Thank ladiesonthelam
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear ladiesonthelam Your review title is the nicest ever posted on us. Thank you so much for your lavish praise on our hotel’s facilities and colleagues’ genuine warm hospitality. It’s gratifying to know that our colleagues took great care of you and we look forward to enamour you with our MO legendary service when you are back in KL. Thank...

Wellington, New Zealand
Reviewed 3 days ago NEW

Great service from the moment you arrive, concierge, reception through to hospitality staff. Polite and friendly gestures no matter what time of day/night. Excellent facility for business travelers, especially if you have a late night flight and you need to relax before hand. Pool facilities with shower, jacuzzi, sauna are provided for convenience. Right next to KLCC mall, with fantastic...

Review collected in partnership with this hotel
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1Thank The_Chohans
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear The_Chohans Thank you for sharing your feedback on TripAdvisor. I greatly appreciate your positive observations on our hotel’s facilities and colleagues’ diligent service. It is our aim to present our guests with an unforgettable stay at Mandarin Oriental. We look forward to welcoming you back to our hotel either for leisure or business. Till then! Warm regards Frank P...

Reviewed 3 days ago NEW

Location and quality of hotel were brilliant. Staff were all so helpful, friendly and kind. Got to be one of the best hotels we have ever had the pleasure to stay. Beautiful room, we stayed in a Deluxe Twin Towers View room.

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1Thank sharon c
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear sharon c We greatly appreciate your positive review on our hotel’s location and excellent service. It’s lovely to know that you had a fabulous stay and enjoyed the spectacular Twin Towers View from your room. Thank you for your kind patronage and we look forward to welcome you back for another memorable experience at Mandarin Oriental, KL. Warm regards...

Kuala Lumpur, Malaysia
Reviewed 3 days ago NEW

My company had our yearly management meet over here last year. This was my first time ever to this place despite I have been in this area plenty of times. In my opinion the staff is very nice, attentive and helpful. The ambiance of hotel can be compared with any other good 5star and same goes for food. We all...

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1Thank Gaurav G
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Gaurav G Thank you for your positive observations on our colleagues’ warm hospitality and excellent food. It was a pleasure to welcome you to our hotel and we look forward to your return when your travels bring you to KL, either for leisure or business. Warm regards Frank P Stocek General Manager

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM624 - RM1,298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Mandarin Oriental, Kuala Lumpur staff and other travellers.
31 questions
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Questions? Get answers from Mandarin Oriental, Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Sorry but for tips you have to check out my blog.”
  • Cabinet space for days
  • I love a great tub
  • The pool and tennis courts
  • Bedroom
  • The huge shower next to the big tub
 of 5 bubbles ladiesonthelam, 20 Mar 2017 | Read review
“Fantastic view in the Deluxe Twin Towers View Room”
 of 5 bubbles Q872NJsharonc, 20 Mar 2017 | Read review
“pay the extra for the tower view - worth it!”
 of 5 bubbles tryingtoseetheworld, 17 Mar 2017 | Read review
“Rooms with the Twin Towers view are very nice and spacious”
 of 5 bubbles Mahy_Amin, 13 Mar 2017 | Read review
“Park view - best view!”
 of 5 bubbles ash92, 13 Mar 2017 | Read review
5 of 5