We just married a week before and decided to checked in on 20th February (my wife's birthday). Contact Mohana from Guest Relation department regarding my request to deco the room. unfortunately hotel did not provide deco service during MCO but allow us to book from outside deco team and MO team will assist accordingly on room access. Thanks to Mohana,Desmond and MO team for the birthday cake. My wife love Friendly staff and superb service!!! Delicious breakfast. We enjoyed our stay at your hotel. Thank you once again!!!!
Very Good location, close to Petronas Towers, Staff are all very friendly and warm. All the food is very good quality and reasonably priced, Fast check in & check Out. Good breakfast with a decent choice
We checked in on 9th February to celebrate my husband's Birthday. As it was MCO, my husband thought we are just checking in to rest and relax away from our busy work schedules. Prior to check in, I made a request that the hotel assist me with a pool side "surprise" birthday dinner arrangement. However due to MCO, they could not agree to my request and suggested in room dinner instead. It was disheartening as in room would be boring i thought. But I agreed to make the best of the situation and said yes to the room dinner arrangements. As we were checking in on his birthday, I made all prior arrangements for the cake and gifts to be delivered to the hotel directly and all deliveries were well coordinated and managed by hotel staff plus they were discreet about the surprise. I took my husband for a stroll to the pool side at 6.30pm and when we got back to the room by 7pm, the staff had already laid out our dinner and gifts table in a splendid manner! My husband was pleasantly surprised to see the arrangements put up by the hotel staff. From the bottom of my heart, I thank the team at Mandarin Oriental for making his birthday memorable. We will certainly come back for many more stays with you. You exceeded my expectations! And the food at your hotel is amazing in Taste and quality. Plus the SOP for Covid prevention has been managed so well. All your employees have made us feel so welcomed and we thoroughly enjoyed our stay. THANK YOU ONCE AGAIN.…
Stay MO for one night to celebrate anniversary. Especially thanks for Michelle ,mohana, and Sarah for the simple and sweet decoration. Feel warm. All staffs are very friendly. Fast check in. Good breakfast .
Was impressed with the hospitality of all hotel staff. That's include Desmond at check in counter, the gentleman who deliver my bag and the guy at swimming pool. They all very nice and even can remember your name. Also thanks for birthday surprise for my daughter. Will surely stay herr again.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing