Mandarin Oriental, Kuala Lumpur
Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
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US$149
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About
#27 of 789 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Enjoying a prime city centre location, Mandarin Oriental, Kuala Lumpur is ideally situated for all of the capital's main attractions. Fusing elegance, comfort and enviable style, our luxurious rooms and suites all enjoy spectacular views of the city. We offer a wide choice of cuisines, an array of delectable dishes, cool cocktails and a vast selection of Cuban cigars in our restaurants, bars and lounges. Our beautifully designed spa and wellness facilities offer the perfect space in which to exercise your mind, body and spirit. Our stunning function rooms, excellent catering and impeccable organisational skills have made us the pre-eminent meeting and events venue in Kuala Lumpur.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Tennis court
Nightclub / DJ
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Paid internet
Hot bath
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Babysitting
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
On-demand films
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Business
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
224Restaurantswithin 0.5 km
32Attractionswithin 0.5 km
Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
Getting there
KLCCKuala Lumpur Rapid KL5 min
Raja ChulanKuala Lumpur Rapid KL8 min
Car HireSee car hire from US$24/day
7429Reviews102Q+A100Room tips
Reviews
Traveller rating
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- 126
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Most Recent
MO has been very accommodating to my requests during my stay! Stayed over the weekend for husband’s birthday celebration and I was amazed by their overall service. Thanks Kayi and Sheryl for setting up beautiful hi-tea in my room! Lovely!
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Date of stay: June 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
I was very disappointed during my recent stay in the hotel. The couch in the dining area had multiple stains. I was very surprised to find a peanut on the chair in the restaurant. My son has peanut allergy. I highlighted my concerns to the wait staff. They casually took the peanut away and asked me if I need food so that they can compensate me this way. They completely missed the point that it is dangerous to leave the peanut around which can be dangerous to peanut allergy sufferer. I think they really need a proper education. The hotel room was dusty, a shirt in the drawer would pick up lots of dusts. Bathroom is in need of modernisation. The room is too pricey for this substandard service. This is my first and the last visit to this hotel.
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Date of stay: May 2023Trip type: Travelled with family
Room Tip: Do not stay here if you have allergy/allergies which will lead to severe reactions.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is an excellent hotel - the service is amazing! The park is just behind the hotel but Suria mall is beside it. The walkway to Bukit Bintang can be accessed from the convention center which is beside it (also Aquaria )! I also like that they’re trying to be more environmentally friendly by reducing plastic waste .. would love to stay here again !
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Date of stay: May 2023
Value
Location
Service
Room Tip: Traffic in KL is very bad especially in Bukit Bintang but there is a covered walkway from the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear 827guadalupev Thank you for choosing to stay with us. It is awesome that you enjoyed the shopping convenience at Suria Mall next to our hotel. We greatly appreciate your compliments on our exceptional service and sustainability efforts. We look forward to return soon! Cheers John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am an elite club member. I booked for a night with MO with elite club member free stay voucher along side with 2 other upgrade voucher to upgrade the room to KLCC view. I was given the room 1014. Which is unable to see the full KLCC view. I see a whole bunch of SOLAR panels. I did not know that this is what an "upgrade" mean. The room is also dated, it is not one of the newly renovated rooms of MO. The hotel must really want to dissuade me from renewing my elite club membership to do this to me. I only stayed at MO because of Elite Club membership. I dined at MO Grill and received lovely services there. Despite not being able to use my 50% voucher (since it is limited to LUNCH time only), I supported MO Grill, bringing bill to more than Rm1.6k. I share the above, because I would like to share how elite club brings customer to your hotel and restaurants, so I think elite club members should be given some level of respect and genuinity when comes to room allocation. I was pursued nonstop to sign up for elite club, once I am a member, I receive poor services. The sales personnel who asked me to join did not even want to answer my question of whether I can use any of the voucher for Ramadhan month and simply asked me to REFER TO T&C / CHECK BROADCAST WhatsApp messages. She typed more sentences to make it sound like I did not obey instructions instead of answering yes/no question. If this is the level of service I were to receive along with room with poor view despite upgrade vouchers used, then it is hard for me to renew my membership. I share the same sentiments with some other elite club members. Some of them requested for room change. I did not. I assumed that after one customer complaint, the next few elite club members would be treated differently. Unfortunately, this is not the case. In short, if you are looking for staycation, I don't think MO is the hotel to be. Similarly, Elite club membership likely won't get you the return in investment you thought you would if you are not utilising it for business use.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear vicherchua I am sorry to hear of your less than satisfactory stay with us and would like to extend my sincere apologies for not meeting your expectations on this occasion. What you described is not our normal standard and kindly be assured that our management will make every effort to improve our service level. I have also shared your feedback with our team and the Director of Operations – Elite Club immediate review to ensure our guests’ expectations. We greatly appreciate your loyal support towards our hotel and look forward to welcoming you back to enjoy the many privileges extended to our esteemed Elite Club members. Best regards John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
overall great experience, with a lot of activities for kids. But please check the lifts to make sure they are properly working and no more traps happen. room was clean and comfortable. the lounge was a bit aged but the food / drink / services were good.
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Date of stay: May 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear chuliang8X Thank you for sharing your feedback and we have noted your comments on our guest lifts and lounge. Please accept my sincere apologies for the negative impression reflected on this occasion and rest assured that every effort is being made to ensure our guests’ expectations. We greatly appreciate your kind patronage and look forward to welcoming you back for a more seamless stay in the future. Best regards John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Mandarin Oriental is perfectly place - literally next door to the mega mall of Suria KLC and walking distance to Pavillion - has amazing staff and an amazing Executive Lounge. A friend and I stayed 6 nights for a shopping trip and sprung for the Executive Lounge, which is totally worth it - amazing breakfasts of curries, eggs however you want them, great coffee, pastries, and fruits, They also have an afternoon tea at 2.30pm where you can sit looking over the Petronas towers, sipping a G&T and having some cheese and other snacks. Evening cocktails and canapés is more like a full meal - you could easily eat here and no where else. The pool is amazing - infinity edge on the 3rd floor looking over the water park, with heaps of loungers, cabanas a shower - and a restaurant. The staff are really attentive and will bring towels for your lounger - and a cold face towel and glass of water when you first set up. The morning in the pool are magical as you can see the sun come up over the city, There's also a spa section which has a dry and wet sauna, and hot a cold plug pool/spa. The bathroom of the spa is amazing - marble everywhere, towels and diptyche toiletries. The staff a re fantastic - always happy to help with a taxi, recommend a restaurant or shopping area. The rooms are not huge but it's KL so that's not surprising, but there is everything you need - a small fridge, kettle, nespresso machine, hairdryer, work desk and chair, large TV and the largest in room safe I've ever seen. The bathroom has a shower seperate to a bath and diptyche toiletries (the large wall mounted shower gel, shampoo and conditioner in the shower and soaps and toothbrushes etc near the sink (although the conditioner pump didn't work in our room) We've been before and will happily go again. …
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Date of stay: May 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: Go to the pool early (7am) - no one is there and you can watch the sun come up over the city.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear brolidays We are elated to receive such a positive review on our hotel’s facilities, strategic location at KLCC and great service – an endorsement of your outstanding stay with us on this occasion. Thank you for choosing to stay with us and we are delighted to be part of your memorable trip to KL. We look forward to welcoming you back for another amazing experience on our Club Floor. Best regards John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel with exceptional staff service, and standard of cleanliness. Fantastic pool and facilities. Late check out facilitated with a wonderful choice of facilities available, making it an added bonus to the stay.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Join the mandarin oriental club before booking.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear lynneg310 I am delighted to hear of your fantastic stay and thank you for your commendation on our exceptional service. We greatly appreciate your kind patronage and look forward to welcoming you back to enjoy our hotel’s many facilities. Best regards John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a fan of MO, I stayed in March as it was a conference hotel participant. The proximity to KLCC was great and the shopping mall and food court were less than 5 minutes away, so location wise it was great. However, when it came to service, it depended on perception. If regarded as a simple business conference hotel, it hits the right buttons: a clean room, breakfast included and close proximity to venue. However if you regard it as MO, a luxurious hotel brand, then it falls short. Check in was smooth and seamless. The upgraded corner room was a nice touch, quiet and 2 windows - one almost looking to the next corner room, so binds are pretty well drawn all the time). There was a door that adjoins to the next room; locked but was quite noisy when another guest checked in (soundproofing AND volume of guest each paying a part). The bath was nice and big, although one evening I noted the whole bottle of liquid soap was simply missing and needed to call the front desk, but they mistakenly thought my hand soap was missing. Other details of the room was slightly disappointing - the furniture in the room was old, scratched, and the leather handles of the desk chair was fraying and falling apart. The coffee table had old scratches on it. Closet space was on the small size, (built into corridor) and bar area was tiny, with no coffee machine (Nespresso or equivalent) which most 5 star hotels should have. I also had a dress that was stained and asked laundry to help me, - they sent it back the next days saying they failed to do so, and charged me anyways - but I ended up being able to remove it when I got back home (cheaper and all it took was an online google search). Due to the high occupancy rate, breakfast was crowded and one morning I had to eat at their set up at the MO Grill. The coffee machine was broken so I had to wait for them to take it from Mosaic. The choices were limited and the hot dishes was cold. This was the only time I had breakfast there. The rest of the days I insisted to dine at Mosaic, as it selection food, and service was more to the MO brand. Overall I was slightly disappointed as I expected more from the MO name. The staff were very quick and tried to address my demands but it a case of "a label defines you". Maybe next conference I will try to see their club rooms but then expectations may be higher (and disappointment larger). …
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: View it as an slightly more upscale business hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear CHYL20913 I am sorry to hear that we did not meet your expectations in terms of our brand and have noted your comments for review with our team. Please accept my sincere apologies for the shortcomings as it is not our normal standard. Rest assured that every effort is being made to ensure our guests’ expectations. We greatly appreciate your kind patronage and look forward to welcoming you back to a more satisfactory and seamless stay as we strive to serve you better in the future. Best regards John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Rooms are nice, a bit old classic style that could need some little refurbishment. Location is amazing right at the park and Petrona towers. I missed fresh and healthy fruit juices at the breakfast buffet. Compared to other Malaysian hotels/restaurants, the food and selection was very good (Malaysian food is not really good). Air-Conditioning too cold especially at club lounge. Can be busy at breakfast/lobby, so club category can make sense.
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Date of stay: May 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 6 days ago
Dear abP4228YN I am glad that you enjoyed your stay overall and appreciate your positive feedback on our hotel’s strategic location and buffet breakfast. We have also noted your comments on our rooms and the air-conditioning at our Club Lounge for review to ensure our guests’ experience. Thank you for staying with us and we look forward to welcoming you back for yet another fabulous stay at Mandarin Oriental. Best regards John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The reason why I have been a supporter, and we have been frequent guests, of Mandarin Oriental Hotels for the last 25 years is because the brand keeps redefining the meaning of the word “Hospitality.” This is always a pleasure to watch, and indeed be a recipient of. I have stayed at no less than 7 of their properties world wide to date, many of them multiple times. As a hotelier of some years standing, (43 years and counting,) the MO Kuala Lumpur rises again and again to the top of the tree. It has become our habit of quite a few years now, (Covid screwed things up a good bit I know,) to finish one of our tours of SE Asia with a bit of pampering on our way home at this hotel. so, having been away for 31/2 years, we had some trepidation as to what we would find. Once the doorman, dressed in full Malay rig by the way, fella by the name of Ashram, hugged me at he door like a long lost friend, which in a sense we have become, we knew we were back in the happy place. The team here is largely new, since reopening after Covid, but has the same level of professionalism, the same level of attention to detail it has always to had and, given the difficulties of losing 30-40% of staff, (an industry-wide affliction,)the team is managing to look after one of the ‘Grand Dames’ in the hotel business in SE Asia remarkably well. Initially there was a problem arising from the package we had booked but, the level of professionalism that this was dealt with was breathtaking, when they GM realised the situation, he swung in to action, and on a Sunday as well. John, Kevin, Belinda, the team at the pool, especially Malek, the team in Mosaic, the Lounge, the Grill Bar, and all the other lads, (lads being gender neutral in Ireland by the way,) you truly humble me with your efforts and made our visit for our 25th wedding anniversary very special. Counting the days till we return.…
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
Helpful
Response from John Kitchen, Other at Mandarin Oriental, Kuala Lumpur
Responded 6 days ago
Dear davido124 Thank you for such a brilliant review and it is certainly our mission to present our guests with our legendary MO hospitality. We are delighted to have you with us again and greatly appreciate your loyal support towards our Mandarin Oriental Hotels. Ashram, John, Belinda, Kevin, Malek and the entire team are thrilled to receive your exceptional feedback and we certainly await your return soon. Cheers John Kitchens Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$149 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, kuala lumpur hotel kuala lumpur, mandarin kuala lumpur, kuala lumpur mandarin oriental
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
629
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Claim Your ListingMANDARIN ORIENTAL, KUALA LUMPUR (R̶M̶ ̶1̶,̶0̶7̶3̶) RM 683: UPDATED 2023 Hotel Reviews, Price Comparison and 5,642 Photos - Tripadvisor
Frequently Asked Questions about Mandarin Oriental, Kuala Lumpur
Which popular attractions are close to Mandarin Oriental, Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.2 km), KLCC Park (0.3 km), and Breakout Real Escape Game (0.4 km).
What are some of the property amenities at Mandarin Oriental, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental, Kuala Lumpur?
Yes, free parking, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Mandarin Oriental, Kuala Lumpur?
Conveniently located restaurants include Bar Trigona, Sabayon, and The Dark Horse - Bar & Grill.
Are there opportunities to exercise at Mandarin Oriental, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Mandarin Oriental, Kuala Lumpur have airport transportation?
Yes, Mandarin Oriental, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.