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Shangri-La Hotel Kuala Lumpur

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6,378 Reviews from our TripAdvisor Community

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Showing 5,508: English reviews
Lake Como, Italy
1 review
Reviewed yesterday NEW

Absolutely the best hotel I have ever stayed. You are truly in Shangri-la when you stay in this hotel no pun intended. The staff is the best I have experienced. I will always stay with this hotel if it is available when I am traveling.

Review collected in partnership with this hotel

Helpful?
Thank ericrafting
Level Contributor
5 reviews
Reviewed 2 days ago NEW

The hotel is sumptuous and the facility are more than you need. But for me their value-add is the personalised warm feeling you are given by their staffs from the moment to arrive at the front desk to the check-out, whether it is in a lounge, a restaurant or in any of the facilities I tried (health club for example).... More 

Helpful?
Thank Jean-Baptiste V
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

Sure it looks and appears to be 5 star but it stops there. 5 star means an element of guaranteed service that comes with the rating. This hotel, especially in room food service, is far short of 5 star service and the management fixes situations with band aids failing to think long term or back any commitment they make. As... More 

Helpful?
Thank James L
Seremban, Malaysia
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW

Nicely appointed hotel, with old school charm. Checked into the hotel for a conference, so got myself a club room. Lounge was packed to the brim. canapes was sufficient with a bartender that could mix a good cocktail There was a short circuit which caused a small explosion in our room. Caused a power outtage throughout the floor. The technician... More 

Helpful?
Thank Alvin L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We have taken note of your comment regarding the reception and will look into it. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

New Delhi, India
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

The hotel impresses you right from the moment you walk in. every are is well designed, whether that be rooms, bathrooms, hallways or even the elevator! The staff is very helpful, and accommodated me in a room with a good view. I had the view of Minar, and it was fun to watch it in the night with changing colors... More 

Helpful?
Thank SNA85
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for your wonderful review. We are glad that you found our staff to be very helpful and accommodating. We look forward to welcoming you back for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Hong Kong, China
Level Contributor
4 reviews
4 hotel reviews
Reviewed 5 days ago NEW

Our stay was amazing, the service is superb. The king room was spacious and comfortable. The location was right in the heart of the city. A short work to both the Petronas Towers (KLCC) and KL Tower. Also a short walk to the monorail line to get anywhere else you need to go. Breakfast buffet is excellent, delicious breakfast spread.... More 

Helpful?
Thank VLXY
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. All of us certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

London, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

Luxurious hotel with excellent accommodation and facilities. Restaurant and lobby menu are very good. The place has a good feel about it and it's in a good location for the KL Tower in one direction and the Twin Towers in the other. The nearest shopping mall, which is huge, is a short 5 minute walk away.

Helpful?
Thank Rooksy66
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are delighted that you enjoyed our hotel facilities. We look forward to welcoming you back to Shangri-La Hotel, Kuala Lumpur soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Selangor, Malaysia
1 review
Reviewed 1 week ago NEW

We made a good choice to celebrate our anniversary here!We were upgraded to the suite room and it was beautifully decorated to suit the them. We also got lots of goodies in the room. Hotel staff kept giving us anniversary wishes wherever we went.

Review collected in partnership with this hotel

Helpful?
Thank kayzac9
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your anniversary. We are pleased to learn that you were happy with the overall stay experience with us. All of us look forward to welcoming you back for many more joyous occasions. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Mountain View, California
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 week ago

First time in this beautiful city on business. People are so friendly and helpful. Shangri La was perfect facility. Spent a lot more time in Shangri La due to work but very enjoyable. Good food, Rooms spectacular, Good meeting areas and they went with the flow. Prices were very competitive. Shopping was massive nearby. Had a copy of Lost Horizon... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank GolfingYogi
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent business trip to Kuala Lumpur. We are glad that you were impressed with our staff and facilities. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Shoreham-by-Sea, United Kingdom
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 week ago via mobile

We enjoyed one night in the superb Shangri-La. Although we had pre-paid for a luxury room we upgraded to a suite upon arrival. This was on the 28th floor and includes access to the Horizon Lounge and all the services provided. Including a late 6pm check out which is a godsend. The suites are well appointed and located at the... More 

Helpful?
2 Thank trinitashrichards
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of Shangri-La Hotel, Kuala Lumpur. We are happy to know that you were impressed with our service. We look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM478 - RM889 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Expedia, Cancelon, HotelTravel.com, Orbitz, Priceline, Asiatravel.com Holdings, Odigeo, Travelocity, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
54 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 26 Nov 2016 | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 20 Nov 2016 | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 15 Nov 2016 | Read review
“The One-Bedroom Suite is worth the investment :)”
 of 5 bubbles tigorbear, 14 Nov 2016 | Read review
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