11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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Lowest prices for your stay
Hotel direct offer!Shangri-La Circle Member Rate
US$111
Free cancellation until 07/04/23
US$111
US$100
Expedia.comUS$100
Hotels.comUS$100
TravelocityUS$100
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About
#21 of 780 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid public parking on-site
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Room service
Safe
Seating area
VIP room facilities
Wardrobe / wardrobe
Iron
Refrigerator
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
141Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
Contact
11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
Getting there
Bukit NanasKuala Lumpur Rapid KL4 min
Dang WangiKuala Lumpur Rapid KL7 min
Car HireSee car hire from US$24/day
8567Reviews125Q+A100Room tips
Reviews
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I love Shangri-la, let's start with the food, amazing breakfast buffet, but you can still choose how you want your eggs and your coffee, the range of food is from sushi to any kind of tropical fruit and you can have croissants and other fresh juices daily made for you! The service is beyond excellent, super impressed with that, they are super polite and fun as well. The only note that i was not impressed was the room, we upgraded to executive room but actually the room was a bit old fashion style, i was expecting more modern style but at end we spent most of our time outside the room so i was happy with that!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 days ago
Dear Mariano D, Thank you for taking the time to share your feedback on your recent stay here at Shangri-La Kuala Lumpur. I am delighted to hear that you have enjoyed the international buffet at Lemon Garden. I appreciate your kind compliments on the staff as we strive to provide high level of service along with warm "Shangri-La hospitality". I am disappointed to hear that your experience with the room is not up to your expectations. Please be assured that your feedback will be taken into considerations. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Hotel's Favourite
Great place to host conference . Attended customers gala event and it was great. The breakfast was great with wide ranges of cuisine. I enjoyed the best local cuisine .. curry noodle ! The staff was helpful and the room is clean at all time. Great service and enjoyed my stay here …
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
29 Helpful votes1 Repost
Helpful
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 25 Oct 2022
Dear Andrew Goh, Thank you for choosing Shangri-La Kuala Lumpur and for your kind feedback. We greatly appreciate your opinion on our breakfast buffet and the excellent service rendered. Indeed, Lemon Garden Cafe offers a wide range of menu options for our guests to choose from. Our guest's well-being is our priority, and we are committed to providing a better experience here. We look forward to seeing you again in the future. Warm regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My second trip to Kuala Lumpur, and my first stay in the Shangri-La. The location is very good if you wish to stay outside the heart of the old city. The Petronas Towers neighbourhood keeps growing and growing. The monorail is a five minute walk from the hotel. Traffic can be terrible around rush hour. If you don't mind walking, then its easy to reach most parts of KL from the hotel. The service is very good. The club level rooms and common room are very good. Arthur's Bar is a bit soul-less, and the main cafe buffet, while full of alternatives, is a bit bland. But the club level restaurant food was very good indeed. A well equipped gym.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 days ago
Dear Strozzapreti, Thank you for staying with us at Shangri-La Kuala Lumpur and taking the time to share your experiences. We are situated in the heart of the city, with close proximity to key attractions such as KL tower, Petronas Twin towers and shopping districts which are just a short walk away. As we strive to provide "Shangri-La hospitality from the heart", your kind compliments will motivate the staff to provide excellent services. Indeed, staying in a Horizon Club room or suite room entitles you to enjoy the Horizon Club lounge benefits, such as the rooms being located on the higher floor; one gets to relax and enjoy all-day access with breakfast, afternoon tea and evening cocktails. I am disappointed to hear that Arthur's and the buffet spread at Lemon Garden are not up to your expectations. Rest assured that we will look into your feedback and work on improving and enhancing the Shangri-La experience for everyone. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was my first time staying in a shangri-la hotel and what a hotel it was! We stayed for 3 nights in a Horizon Club Exec room on the 22nd floor which was spacious and the bed was really comfortable, beautiful views from the window too. This gave us access to the Horizon club lounge which served afternoon tea and cocktails in the evening, well worth trying and I would highly recommend a Mojito. The breakfast buffet was huge with so many choices ranging from fresh fruit to curries, it certainly catered for everyone’s taste. The hotel itself was absolutely stunning complemented by the wonderful, attentive and helpful staff. It was in a great central location too with a short walk to bars and restaurants, the KLCC shopping mall and Petronas towers. We did use the spa facilities and had a full body massage on the first day which really helped us relax after a long flight from the UK and again would recommend. If we were to ever come back to Kuala Lumpur we wouldn’t hesitate to stay here again.…
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 days ago
Dear lilginge1, Thank you for taking the time to share your experiences on your recent stay at Shangri-La Kuala Lumpur. I am glad that we did not disappoint you on your first stay at Shangri-La Kuala Lumpur. Indeed, staying in a Horizon Club room or suite room entitles you to enjoy the Horizon Club lounge benefits, such as the rooms being located on the higher floor; one gets to relax and enjoy all-day access with breakfast, afternoon tea and evening cocktails with personalized service and club concierge. Your kind compliments on the staff will motivate them to provide a higher level of service and extend the warm "Shangri-La hospitality" to all. Our location is in the heart of the city and within walking distance of the main attraction such as KL tower, Petronas Twin towers and the shopping districts. I am happy to hear that you had relaxing spa experience. We look forward to welcoming you back on your next trip to Kuala Lumpur! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What an amazing hotel. Luxury, especially as we paid a little extra for the Horizon club (executive lounge) access. Well worth the extra outlay, if you book in advance through Shangri La directly using one of their packages as we, in essence, got all meals and drinks for the holiday at the lounge. Consider a massage in the neighbouring complex, at the Siam Bodyworks, which works out at half the price compared to hotel rates
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Date of stay: March 2023Trip type: Travelled as a couple
Room Tip: Download the ‘Grab’ taxi app- similar to Uber as this is the cheapest way to travel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 1 week ago
Dear 25Dnat, Thank you for staying with us at Shangri-La Kuala Lumpur and for taking the time to share your experience on your recent stay. It is such a pleasure to receive your kind compliments, I will surely share them with the team. Indeed, staying in a Horizon Club room or suite room entitles you to enjoy the Horizon Club lounge benefits, such as the rooms being located on the higher floor; one gets to relax and enjoy all-day access with breakfast, afternoon tea and evening cocktails with personalized service and club concierge. I am delighted to hear that you experienced Shangri-La moments during your stay with us and enjoyed the facilities. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My husband and I chose Shangri La based on our parent’s recommendations after they stayed there as part of their 25th anniversary, and now us for our first year anniversary! A perfect recommendation! If you’re accustomed to higher end hotel chains then this will fit right in for you. The hotel was beautiful, luxury and spacious. Reservations were not shy to cater to a special request my husband had put it as part of our anniversary. The views from the room were stunning- wide wall windows looking out into the city. The location of the hotel was fab. You’re 10-20 minutes drive from most attractions including the Petronas, malls, bird park and so much more. Opposite the hotel is a McDonald’s-opposite which there are street food trucks who do such clean, authentic street food! There was one gentleman with a hot dog truck-do try his food! So good and they are open until 4am incase you fancy a midnight walk and snack as my husband did! Also a local fruit stall guy who does Malaysia’s famous known fruits such as Durian and Mangosteen which for us Brits was exotic and rare! Breakfast is delightful, loads of continental and local Malaysian food options. Waiters are super friendly. I particularly loved the laksa station- get yourself a bowl of fresh curry laksa in the morning. Staff are super friendly. Mr Fazrul at concierge became my husband and i’s favourite person working at the hotel! He is the loveliest soul and so helpful! He showed us all the excursions we can book with the hotel. For example, we booked the Batu Caves with the hotel, a great experience. Lovely driver with a clean car takes you privately to the attraction and very informative. Mr Fazrul also informed us of all the hotel facilities including a shuttle service complimentary to Petronas and one of the malls. He made our stay :) Having staff with such lovely personas makes every difference to your stay. The rest of the staff were also lovely around the entire hotel. We then travelled to Langkawi for some nights and the hotel kindly allow you to store your luggage if you don’t plan to take it all if you are returning back to them. If we were to return to KUL again, it’s a no brainer that we will choose this hotel. :) Thank for making our first year anniversary trip lovely :)…
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Grab app is their equivalent to Uber
Weekends are busy for attractions
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Anum, Thank you for taking the time to share your experiences on your recent stay at Shangri-La Kuala Lumpur. We appreciate that you decided to spend your first anniversary with us and are delighted to see that both of you had a wonderful time here. I am glad that you have enjoyed the breakfast spread at Lemon Garden and the food are up to your expectations. As we aim to delight our guests with an unforgettable experience at Shangri-La Kuala Lumpur, our staff is ecstatic to have received your compliments for our service especially Mr Fazrul. Yes, our location is excellent, with amazing views and nearby public transport as well as the main attraction such as KL tower, Petronas Twin towers and shopping districts which are just a short walk away. We look forward to welcoming you back for another great stay soon during your next visit! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lovely 4 night stay at the hotel in November. All members of staff were extremely helpful and the hotel was beautiful. We really enjoyed the facilities in the club lounge and the pool was a welcome oasis in the hot city.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Janice C, Thank you for leaving feedback on your recent stay at Shangri-La Kuala Lumpur. I am glad to hear that you had an amazing stay here and have experienced the warm "Shangri-La hospitality" that we strive to provide along with the high level of services. Thank you for your kind compliments on the facilities especially the pool. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed for 3 nights when visiting KL and great quality hotel. Location was great, really central and next to a Tram stop for those who don't want to walk that far. The hotel is definitely 5* standards, the interior and furniture of the hotel was premium and our hotel was really nice. The bed is so comfy! We didn't eat in for lunch or dinner here, but we enjoyed breakfast - busy but enough staff to manage. The pool area is a bonus and is a nice area to relax after a day exploring the city.
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Date of stay: February 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Katiemp16, Thank you for taking the time to share your feedback on your recent stay at Shangri-La Kuala Lumpur. I am happy to hear that your overall stay here has been wonderful. Indeed, we are located in the heart of the city and within walking distance of public transports. Your kind compliments on the room's furniture, the breakfast at Lemon Garden and the pool are greatly appreciated. It is our goal to provide high level of service to create wonderful moments and experiences. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoyed our stay at them Shangri-La hotel in Kuala Lumpur, the staff were helpful the room n bed linen was perfect, it was just that the towels in the bathroom both face n bath seemed old n tired, we requested n the room help brought better ones but brought only the bath ones Otherwise all was perfect, even the breakfast was awesome n a plethora of selection was there The hotel is near to pretonas towers n also restaurants n shops nearby
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 2 weeks ago
Dear Ahmedali H, Thank you for taking the time to share your feedback on your recent stay at Shangri-La Kuala Lumpur. I am delighted to hear that you had a wonderful overall stay here and your kind compliments on our staff, the bed linen and the food are greatly appreciated. I apologize that the bathroom linens were not up to your expectations and rest assured that the matter regarding your request will be addressed to the staff. Indeed, the KL Tower, the Petronas Twin Towers, and other attractions are all within walking distance of our centrally located hotel. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel can be recommended for both short and long stays. It is centrally located and walking distance to Twin Towers, KLCC park, Station and Pavilion shopping center. There is a nice pool area for relaxing after a long day in Kuala Lumpur. We can also recommend the breakfast buffet - then you are ready for a long day in the city and the many experiences it offers.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Gonzalo Duarte Silva, Owner at Shangri-La Kuala Lumpur
Responded 4 weeks ago
Dear Søren M, Thank you for taking the time to share your feedback on your recent stay at Shangri-La Kuala Lumpur. Indeed, we are located in the heart of the city and within walking distance of Kuala Lumpur's main attractions. Your kind compliments on the pool and the breakfast buffet are greatly appreciated. I am happy to hear that the food variations of the Lemon Garden buffet were up to your expectations and have made your experience with us extra special. We look forward to welcoming you back for another great stay soon! Warmest Regards, Gonzalo Duarte Silva General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$108 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
shangri la kuala lumpur, shangri la hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
662
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Claim Your ListingSHANGRI-LA KUALA LUMPUR (R̶M̶ ̶5̶7̶1̶) RM 443: UPDATED 2023 Hotel Reviews, Price Comparison and 5,883 Photos - Tripadvisor
Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), Sky Deck KL Tower (0.3 km), and KL Tower Mini Zoo (0.2 km).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Sky51, The Dark Horse - Bar & Grill, and Nipah.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have airport transportation?
Yes, Shangri-La Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.