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11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (5332)
Room & Suite (1655)
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 27/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Kuala Lumpur
Updated 27/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 691 hotels in Kuala Lumpur
Travellers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Valet parking
Paid public parking on-site
Hot bath
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa changing rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Head massage
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Interconnected rooms available
Flatscreen TV
Room service
Seating area
VIP room facilities
Wardrobe / wardrobe
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Book Direct and Save


Full view
100Great for walkers
Grade: 100 out of 100
140Restaurantswithin 0.5 km
28Attractionswithin 0.5 km
8441Reviews116Q+A100Room tips
Traveller rating
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Popular mentions
slengk wrote a review Yesterday
Kuala Lumpur, Malaysia311 contributions78 helpful votes
The stay was wonderful. I can see Shang's standard and quality are still top notch. Rooms are old but maintained properly. I was glad baby cot is available complimentary as my baby is less than a year old. My baby loved both the cot and bed. She had a fantastic time. It is also great to see Shang has replaced all bottled water to refillable glass bottles. Thank you for considering Mother Nature. The only downside is the ceilings are rather thin and not sound-proof. We can hear footsteps all night long. My baby and my parents were awaken a few times because of that. Breakfast was mediocre and a rather small spread.
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Date of stay: December 2021
Sleep Quality
Room Tip: High floors room
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Xin-Fang wrote a review Oct 2020
Kuala Lumpur, Malaysia1514 contributions143 helpful votes
Hotel's Favourite
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)
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Date of stay: September 2020
4 Helpful votes
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 27 Oct 2020
Dear Xin-Fang, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for leaving us your feedback. We're happy to note that you have experienced an exceptional stay from the time you checked-in. Since you really enjoyed dining at Lemon Garden, do explore the promotions we have during lunch and dinner. With festivities such as Deepavali and Halloween coming up, our chefs will prepare something special for everyone to enjoy. We look forward to welcoming you back for more memorable celebrations to come. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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vivavelise2020 wrote a review 4 Dec
2 contributions
Love the people, the room, the food and everything about the hotel speaks excellent gestures. The kids activities are and the access to Horizon Lounge are the main attraction. We stayed in Family Suite and the details the facilities are pleasantly amazing.
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Date of stay: December 2021Trip type: Travelled with family
EH wrote a review Nov 2021
1 contribution
Great hotel. My grandkids love their kids program.I will come back every 2-3 months if they add n change programs for them. One set back, the horizon club floor should have more varieties of finger foods ! Also the time limited for being there is a bit too early. We love yo see the night lights
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Date of stay: November 2021Trip type: Travelled with family
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 6 days ago
Dear Eehooisoon, Thank you for taking the time to leave us with your feedback. We are delighted to hear that your grandkids loved our kids' program, and we do switch up the activities every now and then to keep the kids excited and engaged. Appreciate your feedback on the food varieties at the Horizon Club Lounge and will look into the menu. With the pandemic, we have to adapt to the new norm on SOP compliance; hence we have two seating sessions to accommodate all of our Horizon Club guests to enjoy afternoon tea and evening cocktails benefits on weekends. We are looking forward to welcoming you and your family back again soon. Warmest regards, Gonzalo Duarte Silva General Manager
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Sharul M wrote a review Nov 2021
6 contributions3 helpful votes
The staff in KL are amazing. Warm, witty and full of personality. Thank you Shangri-La KL and celebrating my birthday with me. Thank you to Cheryl Loo, Horizon club, lobby lounge, front desk, and lemon garden....
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Date of stay: November 2021Trip type: Travelled solo
US$99 - US$171 (Based on Average Rates for a Standard Room)
shangri la kuala lumpur, shangri la hotel kuala lumpur
MalaysiaWilayah PersekutuanKuala Lumpur
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Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.3 km), Dialogue in the Dark Experiential Learning Centre (0.3 km), and KL Tower Mini Zoo (0.2 km).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Beta KL, Healy Mac's, and Zenzero Restaurant & Wine Bar.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have airport transportation?
Yes, Shangri-La Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.