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The Ritz-Carlton, Kuala Lumpur

The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
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Traveller (2664)
Room & Suite (868)
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About

#47 of 502 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options. The all-butler hotel is comprised of 335 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Car hire
Paid private parking on-site
Wifi
Pool / beach towels
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more

Location

The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
The Ritz-Carlton, Kuala Lumpur
2,067Reviews133Q+A100Room tips
Traveller rating
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jcveit wrote a review 10 Apr
New York City, New York112 contributions107 helpful votes
Nice hotel in the downtown of KL, but lacking on some service isssues. Hotel is centrally located right by the Pavilion Shopping center for all your high end needs. Food inside the pavilion was excellent as well. Pools were a real standout that after a hot day they were an oasis to come back to. We stayed on the club, which is a bit different than other properties. There isn’t one say dedicated club floor, but you have access to a common room with the club amenities. Only difference is you have to take an elevator ride as opposed to just walking down the hall. Sadiq at the club was a gem from check in to nightly canapé service. The other ladies were wonderful too. Rooms were spacious in my opinion, with a separate closet/valet area in addition to the bedroom and sitting area. The complimentary garment if pressing was welcome as we were on a two week trip but there was one hiccup with a pair of my wife’s shorts. For dining we mostly used the club lounge for breakfast and snacks. However, for dinner we ate at Li Yen twice and the food and service were outstanding. A very intimate experience with delicious Chinese dishes. We found the main concierge helpful as we wanted a modified shortened tour of the Petronas towers and Baku falls. They were able to arrange tickets for us as well as a private driver for a very reasonable rate. While parts of the hotel looked a little tired the staff made up for it in friendliness and eagerness. When we’re back in KL we wouldn’t hesitate to return.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip: Take advantage of the tranquil pools
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 6 days ago
Dear jcveit, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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William K wrote a review Mar 2024
Toronto, Canada18 contributions1 helpful vote
Room and location: The room had quite a wow factor to it; my favourite part of the room was the beautiful marble bathroom. The water pressure for the shower was strong and the bath tub had a jar of Epsom salts beside it. The hotel is located in a very central part of the city. Even being in a high traffic area, I barely heard anything from outside. It was very comfortable. It had a nice touch with the welcome message on the TV as I walked in. Service: This was our first time staying at a Ritz-Carlton hotel and I have to say wow, the service level is phenomenal! When we checked in, we went to the regular check-in desk without realizing we could have checked in at the club lounge side. The staff were extremely helpful because they even personally walked us over to the club lounge side instead of just pointing where to go. They explained how the elevator worked to access the lounge and what each floor had. The turndown service was done with care such as making sure there was bottle of water and a cup available at the bedside each night, along with a small snack and a note (typically with a poem or literary quote). Lounge: It felt like walking into a fine dining restaurant. The staff were so welcoming and attentive. They would greet the guests by name (Mr. / Ms. ___). They showed us around the lounge, walked us to our table, and promptly asked what drink we would like to start. There was a nice drink selection which included a signature Ritz Spritz cocktail. During the afternoon tea, the snacks arrived on a high tea tray and the staff member described each item on the tray. Overall: I think staff at this hotel made this experience the best stay we’ve ever had at any hotel.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Dear WilliamKwok, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, YuYing Kuan Front Office Manager The Ritz-Carlton, Kuala Lumpur yuying.kuan@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NASIM K wrote a review Mar 2024
12 contributions7 helpful votes
Ritz calton centre of city . Humm is a very cosy hotel, but I didn't get the chance to stay except having an official function organised by the Embassy of Tajikistan. It iftar ramadan gathering invited his excellency spouse along with all her foreign diplomat
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kraisan C wrote a review Mar 2024
Bang Bo, Thailand122 contributions42 helpful votes
+1
Our stay in the Two-Bedroom Suite at The Ritz-Carlton, Kuala Lumpur, was nothing short of spectacular, encapsulating the very essence of luxury and comfort in the vibrant heart of the city. 😍 So Good: Exceptional Service: The staff at The Ritz-Carlton, Kuala Lumpur, deserves every bit of praise. From the friendly and helpful front desk personnel to the attentive butlers and service staff, every interaction was marked by professionalism and warmth, making our stay exceptionally comfortable and memorable. Luxurious Accommodations: The Two-Bedroom Suite was a haven of elegance and space, offering over 1,800 square feet of beautifully designed living space. With exquisite furnishings, opulent marble bathrooms, and premium appointments, our suite was the perfect retreat after a day of exploring Kuala Lumpu​​r. Amenities Galore: From the full-service Spa Village with its serene outdoor water garden to the multiple dining options offering everything from Cantonese cuisine at Li Yen to international fare at The Cobalt Room, every facility was designed to provide an unparalleled guest experience. The outdoor pool, Sauna, Jacuzzi and fitness center added to the leisure and relaxation options. 👌 Just OK: Location: While nestled in the Golden Triangle and incredibly close to shopping, dining, and nightlife, the traffic around Bukit Bintang can be quite heavy, especially on weekends. This central location provides both convenience and the vibrant, bustling life of Kuala Lumpur. However, navigating through the crowds, especially under the hot sun, can be exhausting and somewhat stressful. 💡 Tips and Recommendations: Club Level Access: For an added layer of luxury, consider booking a suite with Club Level access. The personalized services, complimentary culinary presentations, and the serene Club Lounge environment are well worth it for those seeking an elevated experience. 👏 Conclusion: Our family getaway to The Ritz-Carlton, Kuala Lumpur, was an experience draped in luxury and comfort. With its exceptional service, sumptuous accommodations, and a plethora of amenities, the hotel provided us with a memorable stay that beautifully complemented our exploration of Kuala Lumpur. Whether you're in the city for leisure or business, The Ritz-Carlton, Kuala Lumpur, with its warm hospitality and luxurious offerings, makes for a perfect choice for those seeking an indulgent retreat in the heart of the city.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Dear kraisanc, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andy S wrote a review Mar 2024
Cornwall, United Kingdom19 contributions23 helpful votes
Lovely hotel, typical Ritz atmosphere and ambience. Club rooms and club lounge recommended. Pool is lovely, quiet and relaxing. Location perfect for shopping and dining. Rooms are very well equipped and are quite grand. Club lounge food was good all day with drinks.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Choose Club lounge
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 11 Mar 2024
Dear R8038EBandys, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hartonobuntoro wrote a review Mar 2024
Jakarta, Indonesia1 contribution
Amazing Experience on my surprising party silver anniversary for my wife. All plans went very well, experiencing the hospitality from the time checked in, n great service from Sally (Rest Mgr), all Club Lounge teams. Thank you for the outstanding service. My room was decorated very well, compliment from hotel. Thank you Ritz Carlton Kuala Lumpur.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 11 Mar 2024
Dear hartonobuntoro, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amelia y wrote a review Mar 2024
29 contributions10 helpful votes
We had 6 nights in a club room . Overall a good stay with areas for improvement . It’s in a great location for shopping and food . 5 minutes to pavilion n the new TRX shopping mall . 10 min to Jalan Alor street food and a host of local , Indian and Chinese hawker vendors off Jalan imbi as well as some decent Chinese restaurants on that street . The staff are in the main , really well trained and the room was huge with a seperate walk in dressing room and recently renovated , so fresh and clean . Bed was a little too hard for our liking but nothing overly wrong with it . The improvements , internet cover was poor and tv channels limited with no wifi tv connections to stream Netflix or utube. Food in the club lounge was also very limited and poor quality and the club lounge was in dire need of renovation. One night we couldn’t even get a table and had to sit in the lobby for evening drinks and it wasn’t peak season . breakfast we had to eat almost every morning in the buffet as the club lounge choices were so poor . The buffet choices were decent but quality was nothing special . Plenty of choices outside of the hotel . House keeping was also hit n miss and the club privileges were a big gap to other hotels such as mandarin oriental . Overall , we would come back mainly due to the location , room size and the staff at the club rooms ( located in a seperate building) . Very helpful and polite.
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Date of stay: March 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 11 Mar 2024
Dear ameliay86, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered. We have highlighted this matter to the relevant departments and it is our hope that you will give us the opportunity to better serve you in the future. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Should you require any further assistance, please do not hesitate to contact me directly. Sincerely, Ang Bing Jie Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur bingjie.ang@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Rghosh76 wrote a review Mar 2024
Singapore, Singapore43 contributions59 helpful votes
The stay at the Ritz-Carlton is definitely not worth it. The Internet service is bad . I complained about it and the service person could not help me about it. The breakfast in the club is just barely minimal. The basic amenities like TV etc is just present in the room no channels available and even does not connect to personal devices and no help provided.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 9 Mar 2024
Dear Rghosh76, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered. We have highlighted this matter to the relevant departments and it is our hope that you will give us the opportunity to better serve you in the future. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Should you require any further assistance, please do not hesitate to contact me directly. Thank you. Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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GreenLightStar wrote a review Mar 2024
19 contributions39 helpful votes
From the moment we arrived, to the moment we left, everything was lovely, we loved our stay there. Especially we like to mention butler Zul, Club Wing manager Nathalie plus the Club Lounge manager Velu and his staff. We are already looking forward to come back!
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 9 Mar 2024
Dear GreenLightStar, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TopNotchHongKong wrote a review Mar 2024
Hong Kong56 contributions56 helpful votes
Was on a Business Trip. Tried this. Very Central. Westin is just opposite. A big mall called Pavillon Kuala Lumpur nearby. Rooms were luxurious. A well appointed room. Nice personal touches of your name on the TV and some Welcome Snacks. Tried trhe Chinese resturant which was not bad but closes abit early.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 9 Mar 2024
Dear TopNotchHongKong, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur through the Trip Advisor Survey. As our valued guest, we appreciate your feedback and delighted to hear that you had an enjoyable stay with us. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Peter Loke Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur peter.loke@ritzcarltonkl.com +603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 709 - RM 862 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
335
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE RITZ-CARLTON, KUALA LUMPUR (R̶M̶ ̶8̶1̶0̶) RM 599: UPDATED 2024 Hotel Reviews, Price Comparison and 2,767 Photos - Tripadvisor

Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Pavilion KL (0.3 km), Bintang Walk (0.4 km), and Rumah Penghulu Abu Seman (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, Iki Omakase, and OGA Tea & Dining.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.
Are there any historical sites close to The Ritz-Carlton, Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.4 km), Rumah Penghulu Abu Seman (0.4 km), and Istana Negara (5.0 km).