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The Ritz-Carlton, Kuala Lumpur

Travellers' Choice award winner
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$334*
US$288*
US$334*
US$334*
US$288*
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The Ritz-Carlton, Kuala Lumpur
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591 Reviews from our TripAdvisor Community

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Showing 510: English reviews
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Sydney, Australia
Reviewed yesterday NEW

Overall, a perfect property, with caring staff and a wonderful location.woild recommend to anyone visiting Kuala Lumpur. All perfect from Check In (in particular) to the suite and the restaurants. Only criticism is the variety in breakfast.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Farshad Khosh K
Reviewed yesterday NEWvia mobile

The beauty of Hotel ,place is so nice . Jw Marriott to Riz hotel is together . The Cobalt Room breakfast was very good .I enjoy the afternoon tea in The Lobby Lounge , tea is very nice . Especially afternoon tea food dessert was very nice . Service is good , staff also Excelent .....

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1Thank Musa1985
Reviewed yesterday NEWvia mobile

Me & my Friends was going to the Riz-Carlton Kuala Lumpur, For the afternoon tea ; The Lobby Lounge. The food was very nice & delicious. The place is so nice ; bcz of live musician. The staff was very helpfully & friendly. The price not be high....

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1Thank Mdsohel K
London
Reviewed 2 days ago NEW

I was delighted with the hotel even prior to my arrival! Guest Servies (Siew Yin) reached out to check arrival time and airport transfer options. She also very kindly upgraded us to a 2 bedroom suite as we were celebrating my birthday. Upon arrival, we were delighted with the space - there's master ensuite bedroom with dressing room; the second...

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1Thank Dorabella888
Johor Bahru, Malaysia
Reviewed 2 days ago NEWvia mobile

The Ritz Carlton Kuala Lumpur is always my first choice to stay when ever I'm in Kuala Lumpur . Strategic location specially for single traveler like me, very convenient access to every where. Hotel are just newly renovated and all the staff are very friendly always feel like home. The most amazing part is I'm alone have my time at...

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1Thank Alienlim
Sydney, Australia
Reviewed 2 days ago NEW

The 3bedroom suite was awesome. Huge, clean and with a butler... WTF!! So cool. Myself and all my friends that stayed at the hotel were impressed. Location was good, service was great and A BUTLER haha

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Brad P
Melbourne, Australia
Reviewed 4 days ago NEW

100% Perfection - amazing and magical. Wonderful experience. The staff could not of done anything more to make our stay any better . Was made to feel like royalty even if it was only for three days!!!!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank samanthawZ9915SM
London, United Kingdom
Reviewed 5 days ago NEW

For me, the Ritz Carlton is one of those 5-star hotels that is operating on a warehouse scale and to some extent trading on their name rather than reality. It's location is okay, not amazing but pretty convenient for the big shopping venues. We are not the kind of people who always stay in suites but in the past we've...

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5Thank Penny T
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Penny T, Thank you very much for taking the time to share your feedback with us about your stay experience. It is with deep regret that we read about the challenges that you and your family faced with us in a handful of areas, especially with regards to services, products, and food quality. Please know that we take matters...

Jakarta, Indonesia
Reviewed 5 days ago NEWvia mobile

Was here last week as a part of the team accompanying a VIP. Book the Suite Room for the VIP. 1. The mini bar of the suite room was empty, this is a suite room at the Ritz Carlton that we're talking about, yet not even a bottle of water was insight. 2. Room service was ridiculuously slow. We were...

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3Thank YogaTheExplorer
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear YogaTheExplorer, Thank you for taking the time to share your recent stay experience here with us. We are saddened to hear about the inconveniences we have caused to you and your entourage and have shared your feedback with the departmental leaders involved for immediate improvements. Nevertheless, we want to thank you for taking the time to write to us...

Reviewed 5 days ago NEW

Staying at Ritz Charlton KL on 22/4 till 24/4. Getting a deluxe executive club room i.e. Room no 1307. No issue on the room nor the butler services. My main concern is that I was charge with a breakfast fee by not having my breakfast at the club lounge. Normally at other 5 star hotel, I was allowed to have...

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4Thank Redzuan R
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Redzuan R, Thank you for taking the time to share your recent stay experience with us. Please accept our sincere apologies that you were not made aware of the separate charges for our main international buffet breakfast at The Cobalt Room and we are truly sorry for the inconvenience that was caused to you upon realizing your bill at...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM608 - RM1,860 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#6 Spa Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Below average club room. Slow free internet facility.”
920redzuanr, 25 Apr 2017 | Read review
“If you can get a suite, go for it. Roomy with walk in closet, large bathroom and great separate living area with expresso machine.”
lisaannettes, 11 Apr 2017 | Read review
“Great location and good service”
afifi, 10 Apr 2017 | Read review
“Higher floors provide better views”
526thit, 10 Apr 2017 | Read review
“If possible avoid the construction side”
jayw588, 4 Apr 2017 | Read review
5 of 5
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US$288* /night
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Booking.comUS$334
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Prices are for 1 room, 2 adults
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