The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
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About
#43 of 780 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The all-butler hotel is comprised of 364 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Hot bath
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Location
100Great for walkers
Grade: 100 out of 100
390Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
Contact
The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
Getting there
Bukit BintangKuala Lumpur Rapid KL6 min
Raja ChulanKuala Lumpur Rapid KL9 min
Car HireSee car hire from US$24/day
1961Reviews129Q+A100Room tips
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The team in Ritz Carlton are professional and has provided excellent service from bell service, room service to restaurant hosts. I want to thank you the crew in the restaurant that provided breakfast buffet, they were all attentive and helpful, in particular Mr. Arshad, who was not only personally greeted each guest, he also paid attention to details and noting guests' specific requests on seating arrangement etc. It was very comforting when you travel far away from home, yet the hospitality from Ritz Carlton KL would make you feel warm and welcoming. I will recommend Ritz Carlton to anyone that visit KL
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear baby-pea2016, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Ritz-Carlton Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at the Ritz Carlton at the end of February for 5 nights. On checking in there were a few issues, but these were easily resolved by the Executive Manager the next morning who very kindly upgraded us to a junior suite with club room access. Our stay was excellent, the whole team were really attentive as we were celebrating our wedding anniversary. Would certainly stay again as the hotel is well placed to visit all the sights and has easy access to the shopping centre. A great stay and well recovered after initial setback. Would certainly stay again.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear RafflesTaylor, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Ritz-Carlton Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We are looking forward to welcome you again in near future! Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had high hopes for the Ritz in KL. And I was equally disappointed. It was a below average experience. Most of the staff had no idea about anything and often gave me incorrect information. House keeping kept disturbing me. On the day of checkout they woke me up just to ask what time I was checking out…. Totally intrusive …. They disturbed me most days, It was totally unacceptable. In room dining was not great either….. food below average. One time the food come cold. The room was nice size and nicely appointed, however the bed was a little hard for this class of hotel. I won’t be staying in the Ritz anywhere in the world….. I travel a lot!
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Date of stay: March 2023Trip type: Travelled on business
Room Tip: Don’t stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Dear SarjuM6, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered. We have highlighted this matter to the relevant departments and it is our hope that you will give us the opportunity to better serve you in the future. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Should you require any further assistance, please do not hesitate to contact me directly. Thank you. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
So after reading latest reviews and having recently stayed at the Mandarin in KL, I decided to try the Ritz on this second trip to my surprise upon arrival at least 3 people were waiting to welcome us to help us with our bags as well as any concierge requirements so I didn’t really find a moment when I would walk thru the lobby without getting unnoticed or offered any help. The checkin experience 5 star as it was smooth without much waiting as rooms were ready prior to arrival and exactly as we had requested but yes we had to request for welcome drink during short wait as the weather was hot and I was thirty after a long drive from the airport. The Rooms 4 star - Being Ritz one can expect Victorian style very classic interior and that’s what I got, spotlessly clean room, well lit, very nice baggage storage room which was separated from the room so you don’t see any clutter, the bathroom was all marble flooring. Super comfy bed as standard Ritz with excellent quality of bedding as well as pillows. The only item would be control for lights in the room as there was no one switch to turn off all lights by the bedside, the rooms were not so bright with natural lights as being KL there are many high rise towers around the KLCC hence it’s the same with most properties in this area. The Breakfast 4 star - since it was a weekend it’s was extremely busy with staff doing all they can to feed over 70 hungry souls which was no easy task, they would need roller blades over weekends but on Monday it was calm and very Ritzy experience. There was wide selection of breakfast choices such as India, Malay, Chinese, Arabic, fresh juice station, fresh fruits station but yes the roti 🫓 that was being freshly made was the star of the breakfast. In the Chinese corner the live noodle station was busy too. The Club lounge 3 star - the space was limited for all guests to be seated and this area needs expansion desperately. The staff was superb with 5 stars for service especially May and other lady at the breakfast as they would ensure you have everything you desire even if it was not on the breakfast menu. They went to the kitchen to request for special Thai soup. During evenings they had their hands full with limited staff and limited food it was a struggle. Hence they require more staff and better food choices at the club lounge. Poolside 2 star - The pool side is well designed but lacked maintenance whereby some tiles around the pool were loose, the floor around the sun beds were sticky due to previous guests Pepsi I guess and there was no one available to attend to you. I personally would stay at the ritz again but they need more staff and need to improve the club lounge as well as it’s menu.…
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Dear Asahni88, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at The Ritz-Carlton Kuala Lumpur. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stay at room 1602 , When ask for a concierge there show a front desk but when you start asking there shaking and open a Google and there have 2 place for concierge 1 is small desk and 1 is at place that can’t been seen ? Ask for dinner at hotel also don’t have only at star-hill ? So what this hotel have ? Pay for nothing !! Overall the staff Shah concierge and Rizy doorman has done excellent help me to book a location trip on top of that when there not around all become messy .
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: The Standard luxury at The Ritz have gone .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Dear Companion752480, Thank you for choosing to stay at The Ritz-Carlton Kuala Lumpur , and for providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same incidents from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Whilst in the very central Bukit Bintang area, it is still in the back street. Service people were excellent, often anticipating our needs, but the fabric of the hotel is old and worn out and the food below expectations. Pillows were smelly, desk lamps not cleaned and breakfast not deserving of the Ritz Carlton label.
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Date of stay: February 2023
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 23 Feb 2023
Dear PSTOH, Thank you for sharing your recent stay experience at The Ritz-Carlton Kuala Lumpur. It is always encouraging to hear positive feedback and area of improvement, particularly when it comes from those who matter the most – you! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same incidents from occurring in the future. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would not recommend this hotel at this time, until they increase their level of service. Overall, the location is central and the guy that makes the roti/paratha was great and the roti/paratha was the best thing on the breakfast menu. That's about where the good stuff ends. If you want to stay in a Marriott stay at the JW Marriott. If you are open to where to stay - consider the Mandarin Oriental. Why I would not recommend this hotel: 1) There was no concierge to help us with any arrangements for tours, tickets or any recommendations of ANY kind. We tried to contact the concierge before we arrived and inquired after we arrived. The concierge is nonexistent - which is a result of COVID. There is a front desk, but no one to help with requests from tourists like us. As a result, from the time we checked in I inquired about the ticket to the Petronas Towers. They said they could help and would look into it. I checked in EVERY morning - (as I told them they were sold out online). Finally, they said that they also get them online - and if the online tickets are sold out, then there is nothing they can do. Most hotels have connections, or have contacts with tour operators to help their guests - but this Ritz has none of that. 2) They have no way to get you a taxi. You must do Grab (their Uber) or walk to your destination or catch the train. Period. 3) We had the breakfast buffet - and the roti/paratha maker was the highlight of the buffet. The rest of the food was okay. 4) The hotel overall is dark, meaning there is no natural light coming through - and you go upstairs through a corridor to get to the elevators to get to your room, Not a deal breaker - but I think other hotels have a better ambiance. Overall - the top two items listed were a deal breaker for us. Thankfully, we had a contact through ToursbyLocals.com that was able to get us tickets to Petronas Towers for the day and time we were available and got the tickets delivered to our hotel. Petronas Towers is a must see site - so they need to up their game on helping their guests with tickets to this site. If they were smart, they would have built a relationship with our guide who got us the tickets for Petronas. This stay made my husband (Titanium member) reconsider staying in a Ritz ever again - bc of their level of service was so low.…
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Date of stay: February 2023
Location
Service
Sleep Quality
Room Tip: No Concierge and Tourist Assistance is Low.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 22 Feb 2023
Dear travel4five_remix, Thank you for sharing your stay experience at The Ritz-Carlton Kuala Lumpur. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered during your stay. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same incidents from occurring in the future. Once again, thank you for taking the time to highlight us your feedback. We appreciate you choosing to stay with us and hope you will give us another opportunity to serve you better in the near future. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location.. it is within the area of bukit bintang. there’s a walkway going to starhill gallery. The room size is big and clean. There are 2 swimming pools but the other pool near the spa is not allowed for kids. I love the sunblock dispenser in the pool area.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 22 Feb 2023
Dear Lanikitty, On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team especially dedicated as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton Kuala Lumpur vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in the 2 bedroom suite yesterday. Very disappointed to see that the prestigious "Ritz Carlton" suite is outdated, old and not very cleaned. Most wooden doors and wardrobes are badly maintained. The worst was that 2 out of 4 bath towels got stain and need to call for replacement! Eventhough we have a kitchen with microwave, oven, stove, etc but kitchen tools, pots & amenities are not included if you seriously want to cook. Given the premium price spent, I am rather disappointed and would rather book other hotels which can offer better.
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Date of stay: February 2023Trip type: Travelled with family
Room Tip: Please be reminded that the website stated car parking daily rate is M$12.00, however, is it...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 19 Feb 2023
Dear KarenKam, Thank you for sharing your experience at The Ritz-Carlton Kuala Lumpur. Please allow me to express my sincere apologies for the unpleasant experiences that you encountered. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the same incidents from occurring in the future. Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. Sincerely, Vivian Fong Front Office Manager vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed in club floor building, made to feel welcome after checking in. The lounge staff and facilities were amazing. We enjoyed not having children running around. Special mention to May and Anna who looked after us. It was the best coffee we had in Malaysia. We were impressed with all staff service standards and were surprised to discover Pui was only new intern. Overwhelmed by food and drinks offered during stay. The butler service was only used once but all staff were professional and polite. It did get busy one night and we were impressed with management supervision by Mr Vadivelu Kupusamy. The breakfast in main hotel was very generous with serving size. Watch out if you’re on diet. The room was quiet even though we faced busy road. Air con was so nice and cool. We were surprised with limited TV channel choice as movies are guilty pleasure on trips away. …
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Date of stay: February 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: Hot water took a while to get out of taps in our room so plan ahead if rushing and like hot bath
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 19 Feb 2023
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com 603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$141 - US$153 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
365
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Claim Your ListingTHE RITZ-CARLTON, KUALA LUMPUR (R̶M̶ ̶1̶,̶6̶0̶1̶) RM 526: UPDATED 2023 Hotel Reviews, Price Comparison and 2,549 Photos - Tripadvisor
Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Pavilion KL (0.3 km), Rumah Penghulu Abu Seman (0.4 km), and Bintang Walk (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, el iberico, and Horizon Grill.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Kuala Lumpur have airport transportation?
Yes, The Ritz-Carlton, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.