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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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334 Reviews from our TripAdvisor Community

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Showing 281: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Thanks so much to Ramesh for his kind attention together with his crew to our table last night. The booking experience was very easy and Ramesh went out of his way to answer my detailed questions which was much appreciated. I have lived and worked in Peru for over 4 years on three different occasions and locations so was looking... More 

Helpful?
Thank John M
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

I stayed the last week of November 2016 for 2 nights in a 2 bedroom suite. I had a terrible experience. Things were off to a poor start when we walked into the hotel and nobody offered to take our luggage. The doorman just watched us walk by without even an acknowledgment. Fortunately we didn't have much, but this is... More 

Helpful?
2 Thank Imran I
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Imran I, Thank you for taking the time to share your feedback with us. It is with deep regret that I read about the challenges you had to face during your stay with us. I sincerely apologize for the unpleasant experience and inconveniences that you and your wife faced. I have personally reviewed this matter in depth with my... More 

London, United Kingdom
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 days ago NEW

At first impression the lobby is somewhat minimalist and understated but the more you see of the hotel the more you experience the grandeur. We were in a junior suite which was amazing - large size and everything of high quality. The service was excellent. Breakfast was very good with a large variety of quality food. The hotel has an... More 

Helpful?
1 Thank kkarlssss
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 days ago NEW via mobile

I stayed for 3 days in this hotel. Very amazing place. Room service was great. Hotel rooms were big. Buffet breakfast was amazing. A lot dishes to eat. Fresh fruit juice every day is plus. Not to far from KCC towers. I stayed with my husband and 12 year old son. We had a good time.

Helpful?
Thank Anilasiddiqyi
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Anilasiddiqyi, Thank you for taking the time to share your positive review of our hotel. I am delighted to hear that you and your family had a wonderful stay experience with us. Thank you for your kind words about our room service, guest rooms, breakfast buffet spread at The Cobalt Room, and even about our location. The team and... More 

Singapore, Singapore
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW

3 nights and no regrets. This is an excellent hotel with professional service. They take care of you all the way. The word "no" just isn't in their vocabulary. The location is very convenient just off main road from the Pavilion Mall and you can cab it to KLCC within 15mins without traffic (about 40mins in peak traffic). Definitely go... More 

Helpful?
Thank r2d2travellers
New York City, New York
Level Contributor
54 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 6 days ago NEW

Spent 4 nights in total at this lovely Ritz. Beautiful room, great service, perfect location. Really like spa and a pool area. Breakfast, what it should be at the Ritz. If ever I ever come back, will differently stay again. Great Concierge service!

Helpful?
Thank Stasnyc
Kuwait City, Kuwait
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

The hotel was amazing and very beautiful. However better service is required to achieve a perfect 5 Star hotel. Some issues with housekeeping and concierge services. But the quality of furniture design style and luxury is of very high standards

Review collected in partnership with The Ritz-Carlton Hotel Company

Helpful?
1 Thank alaaaC400CW
London, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago via mobile

Attending a family wedding in the JW Marriott banquet hall and this hotel was full so we were provided a deluxe room in the Ritz Carlton. The location is fantastic as there is a covered walkway and the Starhill Gallery connecting the Ritz Carlton with the JW Marriott so only a 5 minute walk between the two & you don't... More 

Helpful?
Thank JF_SE1
Paris
Level Contributor
71 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 2 weeks ago via mobile

The Ritz Carlton KL is located near Bukit Buntang, the luxury strip of KL, a stone throw from Starhills and Pavillion Malls. It has been beautifully renovated in March of 2015. I was in a one bedroom suite with access to the executive lounge. Amazing service, small attentions, great equipments (gym, pool, spa, restaurants), generous amenities for a very nice... More 

Helpful?
1 Thank chayato
Manchester, United Kingdom
Level Contributor
77 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 2 weeks ago via mobile

Arriving after 18 hrs travelling to be told your room is not ready at 1600 hrs not happy but then the check desk said go up stairs to the restaurant you can have a meal and a drink then your room will be ready (nice touch ). 2hrs went by no one came so went down stairs to check in... More 

Helpful?
Thank Keith H
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Keith H, Thank you for taking the time to share about your recent stay experience with us. I am glad to learn that you enjoyed the facilities, food and beverage offerings, and the services rendered by our team of Ladies and Gentlemen. Nonetheless, your constructive feedback about your arrival experience has been taken onboard most positively as we work... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM613 - RM1,307 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#4 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
32 questions
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“N/a - didn't stay”
 of 5 bubbles johnmE7290TS, 3 Dec 2016 | Read review
“pick a room facing poolside. their pool was absulotely great”
 of 5 bubbles , 8 Nov 2016 | Read review
“A modern classic in the heart of Kuala Lumpur”
 of 5 bubbles TheAmbitionista, 6 Nov 2016 | Read review
“You must try one suite!!!”
 of 5 bubbles 815georget, 1 Nov 2016 | Read review
“If spending more time at the hotel, always try to stay in a room category that has an access to the club lounge”
 of 5 bubbles ChandraS123, 31 Oct 2016 | Read review
5 of 5
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