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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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472 Reviews from our TripAdvisor Community

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Showing 405: English reviews
Melbourne, Australia
Reviewed 2 days ago NEW

Great centralized location. Concierge staff were excellent! Professional and helpful. Room service was quite inadequate, the room itself was satisfactory however the mattress was a horror...lumpy and firm. Overall i felt this particular Ritz was overated..

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank amelak2017
Reviewed 3 days ago NEWvia mobile

I stayed two bed room for 5 days with my friends, and it was really great room~! But the better thing is , the staffs in the hotel. They are soooo Kind and friendly😂 I've got lovely room services from the staff name Yazid🌹 had a great time here. Thanks!

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Helpful?
Thank 소영 권
San Francisco, California
Reviewed 5 days ago NEWvia mobile

Substandard check in experience. My airline provided me with a premier pass for speedy immigration check. The taxi driver was much faster for my taste. Arrived at the hotel at 145pm. Have been waiting for a room for almost an hour now. It appears that they need more house keeping staff. Apparently, the hotel has more than enough greeters in...

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Helpful?
Thank Tiny&Emily
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Tiny&Family, Thank you for bringing this to our attention. We apologise that you had to wait before you could check-in, and thank you very much for your patience and kind understanding. Rest be assured that I have reviewed your comments regarding your arrival experience and overstaffing at the lobby with my front office manager to avoid future reoccurrence and...

Reviewed 5 days ago NEW

great rooms and room service but very slow internet, no electricity currency converters, and bellman interested only in how much they can make off of you these flaws definitely leave a bad taste in your mouth

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank jaylE692KN
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear jaylE692KN, Thank you for taking the time to share your recent stay experience. Whilst we are delighted to learn that you found our guestrooms and in-room dining service to your liking, we are saddened to hear about the few shortfalls that you have experienced. We apologise for not meeting both yours and our expectations. Nonetheless, please know that your...

Reviewed 1 week ago NEW

We stayed Ritz for staycation during CNY. This was my first time to stay with Ritz brand and i really could feel the team are well trained such as eye contact, smile and greet. I haven't had experience like this in Malaysia yet in other hotels, so i was impressed!

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Helpful?
Thank Chi-Chi E
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Chi-Chi E, Thank you very much for sharing your review on TripAdvisor. We are so pleased to read that you had a fantastic stay here at the hotel and that you enjoyed the service by our Ladies and Gentlemen. The genuine care and comfort of our guests are always our highest mission, and I am to read that glad...

Singapore
Reviewed 1 week ago NEW

My family decided to spend the weekend at the Ritz Carlton in KL and it was a good decision! Was there during the school holidays and simply love the ambience and location. Food and shopping were all within walking distance and we enjoyed time spent, soaking in the local taste, people visiting nearby places, including Chinatown! Hotel service was very...

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Helpful?
Thank Tauries328
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Tauries328, Thank you very much for sharing your lovely review on TripAdvisor. I am delighted to read that your overall stay was nothing short of wonderful, especially the service rendered by our team of Ladies and Gentlemen. Indeed, I cannot agree more than our location provides easy access to the many shopping and dining outlets around us! Should your...

Tokyo, Japan
Reviewed 1 week ago via mobile

This is my first experience to stay at the Ritz Carton hotels. I have read a lot of books written by Ritz Carton hotel staffs regarding how nice Ritz Carton touches to guests. Wife snd I are very satisfied and surprised at service level and caring with us. Very comfortable stay we had here in KL. Next time I will...

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Helpful?
Thank okiraku_diver
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear okiraku_diver, Thank you for taking the time to share about your recent stay with us. I am delighted to hear that you and your wife had a great stay with us and found the services rendered by our Ladies and Gentlemen to your liking. The genuine care and comfort of our guests are always our highest mission. It is...

Reviewed 1 week ago via mobile

We loved this place when coming to KL. It is very well located and one of the nicest hotels in KL. Great stuff, huge and luxury rooms, wonderful spa with amazing infinity pool. Highly recommended! Ensure to book a massage and relax in one of the private rooms!! It is worth it!

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Helpful?
Thank Marcus N
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Marcus N, Thank you for taking the time to share your comments with us on TripAdvisor. I am truly delighted to hear that you had a wonderful stay with us and that you found our guestrooms, services rendered by Ladies and Gentlemen, spa and swimming pool to your liking. It is a true reward for me to know that...

Reviewed 1 week ago via mobile

Went there to experience the afternoon tea for two. My friends arranged a 'surprise ' birthday celebration with the butlers. Thank you very much to Pui Man, Adeline and Sydney and other butlers who I couldn't named one by one. It's really much a surprise! By the way, the afternoon tea was real nice too especially the RCKL blend. Should...

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Helpful?
Thank Mun Ling L
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mun Ling L, Thank you for taking the time to write about your experience with us and happy belated birthday to you! It is delightful to read that you and your friends enjoyed the Afternoon Tea at The Lobby Lounge and that you were well taken care of by our Butlers team. Trust that your kind compliments will be...

Aylesbury, Bucks
Reviewed 1 week ago

Second visit to the Ritz Carlton KL and first since the recent refurb. What really makes this hotel stand out is the excellent service from all staff - it truly feels like they want to make your stay perfect. It has recently had a refurb to a high standard with the highlight for us being the Library for pre dinner...

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Helpful?
Thank Aylesbury_BucksPandS
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Aylesbury_BucksPandS, Thank you very much for taking the time to share your lovely review which was such a delight to read. I am delighted to read that you found the service rendered by Ladies and Gentlemen and the hotel's decor to your liking! Indeed the hotel is strategically located in the heart of the city where one can explore...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: RM651 - RM1,573 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Love the view from higher floor!”
 of 5 bubbles Tauries328, 13 Feb 2017 | Read review
“Super location”
 of 5 bubbles daviesi2017, 4 Feb 2017 | Read review
“High floor”
 of 5 bubbles ogt123, 26 Jan 2017 | Read review
“If you're travelling with kids get the residence rooms.”
 of 5 bubbles judejude, 26 Jan 2017 | Read review
“The suite was a wonderful break from the normal hotel room and they are offering specials on these apartments currently.”
 of 5 bubbles , 25 Jan 2017 | Read review
5 of 5