Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
An ideal urban retreat in the heart of the city for both business and leisure travellers, InterContinental Kuala Lumpur is steps away from the iconic Twin Towers, Kuala Lumpur Convention Centre and shopping & entertainment activities. Revel in comfort on Super King-sized beds in our rooms & suites with upscale amenities, and elevate your stay with exclusive benefits in the Club lounge. Exquisite dining awaits you at our restaurants. Host events in our nine venues and two pillarless ballrooms.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in a prime location, the InterContinental Kuala Lumpur garners praise for its proximity to key attractions and transport links, including the LRT and MRT. The hotel's rooms are lauded for their spaciousness and cleanliness, yet some guests have noted maintenance could be improved.
While the service quality varies, with accolades for attentiveness alongside criticisms of poor service, the amenities generally receive high marks, especially the breakfast. Opinions on value are split, but the hotel's cleanliness and luxurious atmosphere are consistently applauded.
Location
Convenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Mixed
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
2,669
1,155
293
90
82
Time of year
Traveller type
Language
Selected filters
Filter
English
Popular mentions
Sort by:
Detailed Reviews
These reviews are machine translated from their original language. Show machine translations?
In March 2025, my family of six took care of me. It was an early morning flight, so I asked if I could leave my luggage in a cloakroom before check-in, and they agreed. Also, after check-in, I asked for an extra bed because there were no extra beds and only amenities for two people, which should have been reserved for three people in each of the two rooms. Another thing that left a lasting impression on me was that the waiter, SUMON, smiled every morning during the breakfast biff and served me a heap of coffee and fruit. I was also good at Katakato Japanese. I won't be posting it here, but I've crossed my shoulders at the end to take a picture, and my whole family are fans of Sumon. Thank you very much 😊
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had the most amazing time there. The atmosphere, food and the amenities were excellent. Staff are so kind and kid friendly! From the door staff, to receptionist and the restaurant staff are all assets to the company. Thanks Nazrul and John - we thoroughly enjoyed our holiday. We will be back soon!
Mohammed, Rehana, Ayah and Umar
Read more
Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 5 Nov 2024
Dear mohammedaB1811DL, Thank you for your lovely review. The team is indeed proud to have had the opportunity to serve you and show you their true hospitality. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. We look forward to welcoming you back soon at InterContinental Kuala Lumpur. Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stayed in an executive room with access to the Executive Lounge. The check in was done in the Executive Lounge by Harry and we were so warmly greeted and made to feel special. The Executive Lounge is one of the best we have ever experienced. Harry and his team look after us, especially since I suffer from Celiac disease. Special gluten free was made available for me during the afternoon teas and evening snacks. The wines were delicious and the measures were good. Special tanks to Ovi and Rahul for looking after us with so much care and attention in the Executive Lounge. Thanks also to the breakfast crew for making sure that I had gluten free options available. Ishtaq in the dining area is outstanding. So thanks to him for looking after me. The food on offer for breakfast was amazing, my husband enjoyed all the different choices such as Indian, Chinese, Malay. Our Executive Room was so comfortable and one of the largest beds ever. The young man that cleaned our room did a first class job with such grace. So please, management, thank him from us. Our room was cleaned twice a day and 3 pieces of laundry was washed and ironed ad complimentary. Excellent location next to the train and bus stations. Free buses on offer whilst we were there. The hop on and off bus stop also just outside. The KLCC towers 5 minutes walk. Beautiful park area for evening stroll by the towers. Shopping malls and 5* hotels in this neighborhood.
Read more
Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Great place, you won't be disappointed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 9 Jan 2024
Dear raghbirm, Thank you for taking the time to share this lovely review. I am delighted to learn of your wonderful experience at Club InterContinental and the most dedicated hospitality extended to you by Harry, Ovi, Rahul and Ishtaq to ensure a seamless experience for you. Your kind words and feedback mean a lot to the team and keeps them motivated to continue doing what they do best. We are truly glad to hear you had a relaxing stay and had a memorable time exploring KL. On behalf of the team, we hope to welcome you back soon. Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Was staying on weekend saturday night, the hotel is very full and getting good business. Hotel treat club guest very well and treat truly as VIP. Felix from club lounge sent greeting email before stay by one day seeking for schedule departure which is my first time getting this kind of greeting email along from the intercontinental hotel i stayed recent year. In the meantime, upon arrival, the front desk staff will bring you up the 26th floor for check in and I meet Felix again! Despite of a busy day & crowded lounge, Felix handle our check in without waiting too long. Room condition is surprisingly good given that the hotel is renovated ten years ago. The hotel keep their room very well and clean in a good condition. At the evening we joined happy hour in club lounge but there is no seat available upon arrival which is quite embarrassing, i would suggest the hotel should arrange the guest to join happy hour in batch or providing online status of lounge crowdless. But the staff in club lounge still proactive help us looking for seat which is very appreciated. Bed turndown service was provided without special request with good handling on the room. With a lovely card prepare by the hotel come with nice food. Hotel location is in walkable distance to KLCC and also providing free parking so that you can drive in and out to visit the near region. Concierge, and all other staff did a great job serving their customers! Overall this hotel definitely meeting the five star standard, will definitely stay again when i visit kuala lumper!
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Book a club room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 20 Sept 2023
Dear charlie1099, Thank you for sharing this wonderful experience at InterContinental Kuala Lumpur. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team. My team and I look forward to welcoming you back soon. Best Regards, Meera Raj General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kuala Lumpur is FULL of better properties. Things change. Good places can go bad and bad places go broke. Sadly, this is what has happened here. While checking-in the place felt dated. The wall behind the reception had fading, peeling paint on the wood-work. The rooms as well as bathrooms (more on that later) are large and roomy. Those are about the two good attributes that there are.
You need to trigger hot water by finding a switch beside the bathroom entrance. Having not been informed of this 'hot-water-by-switch' method, on my second morning here, I ran the water in the basin for a while. The water (plenty of force there) first ran clear, then began changing color to light yellow, dark yellow, reddish, full-on rust and then BLACK! If you stay here, use bottled water for all basin related activities. If the four small water bottles in the room are not enough, there is a 7-11 convenience store in the attached Mall.
Check in time was so terrible and not understanding staff even I use US English, Front office was so slow during check in and the name of (Ashley) was annoying using phone during check in looking Instagram/facebook The best of annoying Intercontinental staff
Upon check out I went to the concierge by the name of (John) help to book transport to airport,concierge not really welcoming my approaching.I was told that a four-seater booked on the Grab App wold set me back around 70 Ringgit. A four-seater taxi would set me back a 130 Ringgit and that a six-seater hotel car would cost 150Ringgit. I asked for the six-seater, was charged 150Ringgit, and provided a normal cab. And the first time ever i meet the concierge was talk for the last conversation so rude 'find yourself way this only we have' what a rude daybin this hotel.
I can safely state that my last stay at this property is behind me.
Read more
Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 14 Aug 2024
Dear Z5599LRkimy, Thank you for taking the time to share your honest feedback. I truly regret to note that we did not meet expectations on this occasion. However, after personally reviewing your comments and observations, we believe you may have confused us with another property, as our hotel does not have an attached mall nor a switch for the water heater. Nevertheless, I have shared your feedback with our department heads for immediate address and rest assured that every effort is being made for continual improvement. Please accept my humble apologies for the inconvenience caused. We greatly appreciate your kind patronage and hope that your experience on this occasion will not mar your overall impression of the hotel. We look forward to the opportunity of welcoming you back to our hotel for a more seamless and delightful stay. Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We would like to express our sincerest gratitude to the exceptional team at Intercontinental Kuala Lumpur for making our stay truly unforgettable. The breakfast hall staff, particularly Sumon, Amdad and Sanusi provided outstanding service, ensuring that our mornings began with a warm smile and perfectly prepared beverages. The variety and quality of the breakfast spread were impressive, with a great selection of international and local cuisine.
The lounge team, including Aliliol, Hanjala and Jabid were equally impressive, offering attentive and personalized service throughout our stay. They prepared vegetarian snacks everyday to cater to my dietary needs.
We were consistently impressed by the high standards of hospitality, cleanliness, and attention to detail throughout the hotel. Please keep up the fantastic work!
Thank you again for a wonderful stay.
Read more
Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 26 Jan 2025
Dear LASASD, Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you have thoroughly enjoyed your vacation. My team and I look forward to welcoming you back with us again for many more incredible stays! Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As a long-time IHG Platinum Elite and Ambassador member, I am deeply disappointed with my experience at InterContinental Kuala Lumpur. Over the years, I have stayed at numerous IHG properties around the world, and this is the first time I have encountered such rigid, unhelpful, and frankly insulting behavior from staff, including the reservations team and particularly the duty manager, Mr. Yong. Their lack of professionalism and respect towards a loyal member was shocking, especially in a region like Asia, where service is typically outstanding. Their dismissive attitude and unwillingness to assist were unacceptable. To make matters worse, we were misled multiple times. Finally, we were promised a renovated room. However, the room provided was far below expectations, to say the least. The so-called “renovated” room had a defective, rusty and broken shower hose, (leading to my wife cutting herself whilst trying to use it), and a leaking bathtub that flooded the bathroom. I will attach photos of the condition to support my claim. Uppn inspection we were told that the repair would take too long and we were offered another room, in the same category. Since it was a one night stopover and we were terribly tired and frustrated, we declined and gave up on using the bathtub altogether. While the hotel itself is undeniably dated, we do acknowledge the comfortable bed and the same amenities which meet IHG’s usual standards. But that is about it. The one saving grace was Mr. Aliol, from the club lounge, who provided exceptional service and went above and beyond to mitigate our negative experience. However, this was not enough to compensate for the poor treatment we received from the rest of the staff. As for the lounge itself, it was decent, but below other Intercontinental club lounges level, as far as food, beverages and service go. Given these circumstances, we are left questioning whether IHG continues to be the right choice for us. If such substandard service becomes a trend, we will seriously reconsider our loyalty to this chain and explore alternatives that prioritize guest satisfaction and respect.
Read more
Date of stay: November 2024Trip type: Travelled as a couple
Room Tip:If you are an IHG member expecting the usual high standards, be aware that this property may fall...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 25 Nov 2024
Dear razvanverone, Thank you for your feedback and I truly regret to note that we did not meet expectations on this occasion. I have personally reviewed your comments and observations with our department heads for immediate address and action, and rest assured that every effort is being made for continual improvement. Please accept my humble apologies for the inconvenience caused. We greatly appreciate your kind patronage and hope that your experience on this occasion will not mar your overall impression of the hotel. We look forward to the opportunity of welcoming you back to our hotel for a more seamless and delightful stay. Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a worst experience ever in an Intercontinental hotel.
1) There was nearby water piping issue that has resulted in yellow water running in the hotel for entire stay 26-28th July.
2) Water problem was known before guests check in - no warming or offer of tips or refund whatsoever
3) I contacted number of managers who offered the change room but no room has CLEAN water
4) I asked if we could use Pool water if it has better water quality (at least clear water) and answer was unsure
5) entire trip - one of kids just refused to take shower and we could NOT take any meals in hotels given the whole containment issue
6) While the water pipeline issue was not caused directly by the hotel, the staffs have no adequate training on handling PR crisis like this. No gesture of compensation nor alternative plan was ever offered to guests but 20 bottles of plastic water (pls rinse yourself with bottle water for face, body and mouth)
This remarkably low service quality (vs my stay at W Hotel back in April for Easter) has reminded travelers into South East Asia countries that don’t blindly trust the brand or manager as quality could have varied.
Read more
Date of stay: July 2024Trip type: Travelled with family
Room Tip:Better check if the water is clean and safe to use before checking into the hotel - unclear if...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 29 Jul 2024
Dear 339kamt, Thank you for your feedback. We regret any inconvenience caused during your stay. As you correctly pointed out, the local municipality was carrying out rectification work to the existing water structure and as a result, several hotels in the area were affected. We understand that this situation is frustrating. Therefore, we would like to discuss your experience further with you in person. Kindly get in touch with us via email or contact the hotel directly. We greatly appreciate your kind patronage and look forward to the opportunity of welcoming you back to our hotel for a more seamless and delightful stay. Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
- nice sized pool, lovely pool area. Only let down is the water was just a shade too cold. You really had to keep moving! Not a pool to lounge in!
- location is really good, next to Ampung Park mrt, and patronas, klcc is a really short walk away.
- quality of food at the breakfast buffet was great. But selection was small and a bit of a let down for an Intercontinental. The food area was really cramped too. Would of liked a better bread and pastry selection, and some rotation in what was served each day.
- staff at this hotel were all really lovely and helpful. Especially the chaps in the lobby, who made sure we got the best deal on our taxi to the airport.
- my children loved the koi and turtles in the lobby!
- only big let down was our check in experience. We arrived early hours of the morning, with 2 tired young children. I'd already emailed the hotel to notify of our arrival time, and we had paid for that previous night. Nothing was prepared, and no care was given to the fact that we had obviously travelled a long way and had two tired young children with us.
- Finally! But importantly! Be very careful if you book a room for 4 with breakfast! We were told the breakfast only covered 2 people! Despite putting in 2 adults and 2 children in the search on ihg website, and paying more for those 2 children, then we would have done I'd there had only been 2 adults for the same room! Why on earth you would book a room for 4, specifically"with breakfast" and it only include 2 of the occupants of the room is madness, and a complete con! So be careful. It does say in the small print, but I missed this madness, assuming that if I put the number of occupants in the search engine, that 'room with breakfast' would cover all of them!! 🙄 Luckily, when I pointed out that my children are 4 and 7 and literally eat half a roll and a bit of juice in the mornings, the reception lady relented and said we could have them included for free! And as predicted, my 4 year old ate nothing every day! 😂🤦🏼♀️
Overall a really nice hotel, let down by a silly breakfast policy and lukewarm check in experience. Would probably stay again, but without breakfast!
Read more
Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Owner at InterContinental Kuala Lumpur An IHG Hotel
Responded 18 Sept 2024
Dear sofi_in_the_sandpit, Thank you for taking the time to share your honest review of your recent stay with us. At InterContinental Kuala Lumpur, we strive to provide our guests the best possible experience and I am sorry for the inconveniences caused during your stay. I have shared your feedback with the teams who constantly strive to improve our standards and services. We sincerely hope you will allow us another opportunity to welcome and delight you again at InterContinental Kuala Lumpur. Best Regards, Matthew Everson General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked 2 room in Dec 2022 and stayed for 3 nites.
Our 1st check in experience was pretty good because the front line staff (a trainee by the way) tried her best to give us 2 connecting rooms. After we stood there for 5 minutes while waiting for her to check on the computer, we were elated when she said she found 2 connecting rooms, located on the 12th floor.
I'm not sure if i heard wrongly or she did not communicate clearly, it turned out the 2 rooms are just adjacent to each other but not connecting. A tad disappointed but that's 2nd best and this is no the reason why I rate it 2 stars.
While my room is fine, the other room reeked of cigarette smell. Took the staff quite a bit of time ( and i mean at least a 2-hour wait) to send someone up to spay some air freshener. In fact, when I went down to the front desk because no one is picking up my phone anymore, the staff on duty actually said mine is a smoking room!! Bruh....are you kidding me? She corrected herself when I repeated my room number.
There is no way the housekeeper can miss it because the entire 12 floor common walkway has no lingering cigarette smell until i step into that "non smoking" room.
Not surprisingly, the cigarette smell came back after the 1st night and we have to endure this for next 2 nites.
Ms Meera Raj, if you are reading my review here, pls don't bother to post a template reply. I saw a same complaint posted earlier for a Dec stay by other reviewer of the same problem.
If you are serious in what you claimed in The Edge Malaysia on 20 May 2022 to reinstate the glamor of IHG KL, then STOP SELLING non smoking rooms until they are fully reinstated as one.
Read more
Date of stay: December 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from InterContinental Kuala Lumpur, Marketing at InterContinental Kuala Lumpur An IHG Hotel
Responded 21 Dec 2022
Hello Raiderfootball, Thank you for your feedback. The level you stayed at was indeed reinstated to a non-smoking floor a couple of months back, and I'm sorry that you had this terrible experience. I have personally walked the floor and confirmed there was no cigarette smell, however if you could furnish us with your room number, we might recheck that particular room. The vacant rooms I checked were clear. We are certainly on a long journey to greatness, and it is not without hiccups. I am not going to detail the challenges that we experience, but can only assure you that myself and the leadership team take all the feedback seriously and we hope that with the new crew we have and the rigorous training we provide, we'll be able to bridge gaps sooner rather than later. Please do not hesitate to contact me at meera.raj@ihg.com should you require further assistance. Best Regards, Meera Raj General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Actually I am not sure but there is a complex of shops that are near the hotel and one of them was a laundry. Also I discovered a money exchange shop within this complex with a better rate than that of Suria mall (next to petronas twin tower). This complex is between the hotel and the tower, on same side, but you have to look carefully to find it. There are also photo copy machines in it and photographers.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
RM 511 - RM 662 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
intercontinental kuala lumpur hotel kuala lumpur, kuala lumpur nikko hotel, nikko kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
473
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
